Lennar Reviews in San Antonio, TX

Workmanship of the home could have been much better not so impress on how it was put together. Found to many defects backyard could have been leveled much better etc. Eagle Mortage office set me up for failure, informing and was written on my contract that HOA was paid monthly then I get a bill from spectrum stating I had a balance and a late payment fee added to my bill of $40. Spectrum has informed me HOA is paid annually. This could have been avoided if I was given proper instructions. Eaglemortage should be liable for the late fee, since I was not at fault. Communication with the buyer needs to be more clear and written as well from Eaglemortage. ... More

workers may not have very much experience on certain job done work on this house like paint putting fixtures.paint wasn't done right

Poor quality control during the build. House next door has been half built for 6 months and I have a constant flow of trash in my yard. Lennar mortgage company was a nightmare to work with.

I would avoid Lennar knowing what I know now about the company and quality of their homes. They have admitted to utilizing a fast pace low quality model that I feel lends itself to poor craftsmanship, unaccountability, and a propensity to only be concerned with the bottom line. Simply put, they just don't make quality houses like they use to. When issues came up, I was given the cold shoulder for weeks and told that the warranty doesn't cover the issue that I was concerned about. It did not seem like they were going to provide an amicable solution until I started CCing people on emails unfortunately. ... More

Very disappointed and dissatisfied with how my signing and how I was treated threw that process.

I’ve been watching the market for years. My family left me with pets, so I couldn’t choose an apartment. I had to move in the next two months. I looked at preowned homes, but didn’t find anything that didn’t need a tremendous amount of fixing. So buying a new house seemed like a great idea. The rep at the Neighborhood was great. He listened to what I liked and he knew the products very well. He was patient and even allowed me to visit a second time. he chose the right house for me. Going through the loan process was a mess. I was told only to speak to two people. End up getting contacted by multiple people. So I had the fear that I might’ve been scammed at one point. The loan officers didn’t communicate with the builders that I was approved and was ready to close. The builder didn’t have the house ready for me to move in. I was able to pick up my key,after waiting for someone to come to the office. I was there at the right time. But nobody was in the office.So none of the blue tape issues were ever resolved. I spent another two weeks leaving the house open, so that the builder could still have people come in to fix it. but with every visit they would do other damages. Whoever installed the carpet, tossed all the trash up on the closet shelves. None of us saw that trash up there until after I moved in. Some of the issues I pointed out on my blue tape walk, still haven’t been fixed. I even submitted it on the builders web request. I haven’t heard anything in response to it. I even spoke to the builder and he said he would come back and fix them. I haven’t seen him. The issues have not been fixed and he never responded back to my text message. It’s been over two weeks. So instead of enjoying the fact that I bought my first house, I was stressed with possibility of fraud, and how am I going to get these other issues in the house fixed. I pretty much believe the builder and the HOA rep have just forgotten me. And rather than being a squeaky wheel, I’m just trying to work with it or fix it myself. I like all the energy upgrades that were done. But it’s very obvious that the house was built in a hurry. There are a few errors in the workmanship that should’ve been caught by the builder and fixed before anyone even stepped in the house. Trees were planted, I was told I would pick a type of tree. That didn’t happen. I was surprised they were renewed. But the guys had trouble closing my gate with the sod in place, and they messed up my gate. I couldn’t open it. The support post was overlapping the gate after they left. The sod process was ok. But the weeds are still growing through the dead sod. Summer heat makes it hard to maintain the sod. I informed the builder on day one I want xeriscape. The sod could of been laid differently. Also would of had a chance of living. I do not encourage anyone to work with Lennar. It was very obvious that most of the process is disorganized and some of the people do not have pride in their work or were not trained to know what they need to know, to succeed. ... More

The home itself, as of today, is a solid house. Do the cabinet doors sit at slightly different heights? Yes. Are some of the angles a little off? Sure. But totally within the price expectations. However, the communication and process was terrible. Delays, failure to communicate said delays until 3 days before closing, no one seems to have answers and half the people I talked to took a while to get back to me, if at all. Glib company line apologies didn't do much to improve it. Worth it? Because i'm here already, absolutely. Would I do this again? No thanks.

The beginning of my homebuying experience was exciting and smooth — choosing the house and putting the money down was easy. However, once it came time to close, things took a frustrating turn. Communication from the closing department became nearly nonexistent, making what should have been a celebratory time stressful and uncertain. After receiving my keys, I was told the home had gone through its "final clean," but unfortunately, it had not. I was never informed that the grass would only be laid out 15 feet from the house, and no explanation or heads-up was given. Even more frustrating, the trees that were planted were clearly not set up to survive — they were poorly installed and left without proper care or conditions, essentially giving them no chance to thrive. Buying a home is a big and emotional investment. While the initial process gave me hope, the lack of follow-through and attention to detail in the final stages has left me overall disappointed. ... More

The entire experience was unpleasant. We have also had several big water leak problems. The warranty may cover the problems but does not cover lost wages or other expenses due to the issues. Highly recommend better quality control. They build them so fast that they miss a lot of things.

Lennar collects a vast volume of totally confidential information, much more than is necessary for me to be proven as a responsible buyer and payer. I do not believe this information is stored in a suitably secure manner. I worry about my identity being stolen by others or shared with others I do not want it shared with by Lennar. We sign waaaaay too many documents giving Lennar the right to own our lives. I do not trust Lennar!!!!!! Most of the staff we dealt with are great.

I was verbally promised backyard grass and 3 trees upon moving in to my new Lennar build (as incentive). It’s been 4 weeks since move in and I have 2 trees and no grass in the backyard. Lennar will do the bare minimum for you as a customer because they only care about moving you in fast! Be careful.

The home buying experience was not pleasant. Our salesman was good, but when we had to deal with construction, things took a turn for the worse. This isn’t our first home, so we knew the process. When we pointed out flaws or issues, we were told, “this isn’t a custom home.” I wasn’t asking for one, but I was asking for quality work to be done. It doesn’t need to be a custom home for the workmanship to be up to par. The first woman that was assigned to us for quality control check was extremely unprofessional. She was rude and condescending, and when we would point out an issue, all she would say was, “that’s in spec.” Our salesman profusely apologized after witnessing everything, and after we spoke with management, we were provided with someone new for the next walkthrough. The new gentleman was very knowledgeable and professional. But even he had a hard time when we dealt with the construction supervisor who was unprofessional and unwilling to help. It took another conversation between our realtor and management to get things fixed. And this was all after we were moved over to a different house because of all the issues in the first one. Since then, the warranty people have been great. Whenever we put in a warranty repair request, it is handled quickly and there is always someone who follows up to check the quality and ask if we need anything else. ... More

Firstly I'd like to say that the attention to problems is not addressed . I was told that an issue was resolved but in fact it was not. Still working through it. Day after close found the furnace did not work. Had to submit a warranty claim on day 1. Sod issue. Took more than a month after close to get it placed. Then found that is was all dead and brown. Having to follow up with that now. Found after closing that the stove top burner plates are gone. Have to work that issue. Why? Not a happy camper with the builder at this point!!!

We purchased our home for $152,000, and while we were excited about the process, the lending experience was a nightmare. Despite being extremely responsive, providing all requested paperwork within 30 minutes, we were repeatedly asked for the same documents over and over. They even required us to write unnecessary explanations for paperwork they already had, making the process frustrating and redundant. As for the home itself, the quality is hit or miss. The paint chips easily, and the flooring feels cheap and low-grade. On the positive side, the stove and oven are nice, but that’s about the best feature. Be prepared to fill in your own sod, as they only provide about 15 feet from the house, leaving large patches of dirt. Overall, the experience felt unnecessarily complicated, and the home quality doesn’t fully match expectations. Would I buy from Lennar again? Probably not. ... More

This was my first and likely last experience with Lennar. Our sales agent (Christian) was only looking to make a quick sale and I unfortunately did not realize this until it was too late. He became unresponsive to concerns after we signed our initial contract. The Lennar concierge (Del) was not professional and bother line rude. It took longer than necessary to have our concerns addressed after our inspection and walk through. This was purchased as a rental property and we had planned to buy another property but have since changed our minds given the experience. The only positives in this whole experience was our Lennar mortgage loan officer (Brianna). She was an angel. Also the customer service agent (Jose) who did the final walk through was polite and kind Lennar needs to teach their employees that customer service does not stop with the home purchase, but rather begins after the sale has been made. I don't plan to recommend Lennar (especially not the team that worked with us) to family and friends. ... More

Lack of communication and professionalism. once the home is sold no one will reply to you and answer questions

The home buying experience I had with Lennar was just horrible. It seems like all they care about was me closing as soon as possible. The workmanship for this 340,000 house is so horrible. I am still dealing with issues to this day. I have paint and texture all over my light fixtures, flooring issues, spray paint on my floor. The biggest thing that was so bad was the communication. I have spoken to managers , directors and rude consiglieri’s and it was as if the right had no idea what the left hand was doing. if I had know certain things like the HOA mandatory internet and other things I would NOT have purchased this home. I did believe Lennar to be a great home building company given they are one of the largest in the country, but now I am selling this home as soon as I can. My “ premium “ home is no more than an overpriced spacious poorly built track home. ... More

Thus far I have encountered many issues with construction failures in my new home. Issues such as crooked walls. Missing components. Central air and heating problems. Flooring issues with instalation flaws. No windows screens to save lennar money. Front yard still has installation failures, it appears as if they just went on to the next job and forgot about it. No personal follow up on new home. Last walk through was fast, sign here intial there. In 5min it was done. Never saw or heard from anyone again. I could go on but I won't you get the picture.

Financing was easy. Workmanship is the absolute wort. My Brand New home was not detailed at all. My stove I was told it was on when they did their inspection it was UNPLUGGED. My flooring was put together with bits and pieces. Lots of little pieces landscaping cheap only 20 feet of sod when I have at least 50 feet needed to cover yard. Big gaps that my dog got out under the gate. I didn’t realize how small the door entry to the bathrooms are my walker doesn’t fit through the door. Bee nest in my garage it’s my problem. I just moved in. I’m allergic to bees No upgrade center. You pay HOA fees even though the pool is not ready the workout area is not ready but you can pay every month that it’s incomplete. Would I buy again from Lennar. No. I would not. Buyer beware. ... More

Honestly for a new home it wasn’t the worst but I definitely had to stay on top of things after moving in. They missed a bunch of stuff. The contractors they use are garbage. When putting in tickets to get things fixed that they messed up on or didn’t do it’s like pulling teeth.. had to put multiple tickets to get things done. Horrible customer service. Even the guy who is suppose to take care of things talked to me like I didn’t know anything and I had to put in another ticket just to get him to fix it.. they ruined my lawn and only half fixed it and told me they weren’t going to fix it after it was there fault to begin with.. told me to water it more when the grass was already dead.. in stage 3 water restrictions and gave me a 900$ bill cause they wouldn’t just fix the problem. I’m still pretty pist about it.. ... More

Got a 2 story new home it's 1,950 square feet and they installed a 2 1/2 ton unit that does not cool properly the way it should they have gone out 4 times and still can't find solution and they know that the problem is that the unit is to small for house doent cool it at all down stairs till this day they haven't resolved anything and it's been over a month!!!!

nothing come with the house

We had a great time finding a home that was almost completed with Damon. After that we talked with a few good finance people to get the loan paperwork done and approved. Our home buyer conciere we only had one conversation with him and couldnt get ahold of him for anything really. We did have a few issues with the home and it took many tries to get things fixed for us and some things i just had to take care of myself because i was tired of trying to keep up with the constant follow up on warranty things.

It was not clear who address your issues to because I was constantly told that’s not my department. I didn’t have a pleasant experience with financial group with Lennar. It’s an unwanted experience for me and I am glad it’s behind me.

Overall Homebuying experience with Lennar has been a "nightmare". First they would not put in the right outside light like "every other house" on my street has, they told me there was a blue print change but if you go through the neighborhood you will see that my house and only 1 other has NO outside light like all the other houses. Then the gas leak that I had to find and had to have the gas company come out to fix. Then the water is running and the water company is charging me an arm in leg because the metor was broke. Now the sprinkler system is leaking and Lennar keeps sending out workers that DONT speak english to fix but its still an ongoing problem.............the list just keeps going. Oh and I am disabled so go figure!!!!!!! ... More