Lennar Reviews in San Antonio, TX

Closed 6/22, it’s 8/8 and the construction trash can is still on my back porch. Learned a week after moving in that more than half the houses on my street are investor owned rentals. Worst mistake I’ve made in my life trusting Lennar.

From day one it was a bait and switch with everything I was told and shown. The company has horrible communication with the buyer and buyers agent. The craftsmanship of the home is horrendous. My walk through brought to life all kinds of issues, some of which I was told were fixed and weren't! I've been in the home about a month and a half and already had Plumbing issues, HVAC issues, Lighting falling out the ceiling, floors are starting to get huge dips in them, the landscaping they did is a joke, garage door fell off track, 1 whole panel of the fence not attached to post. I Just recieved my 1st water bill that was $700 due to a leak they were informed of before I ever closed on the home. I was told the leak was fixed and it was not! ... More

From being promised the wrong interest rate to having the closing date moved (not to mention several times) on the day of because of negligence from a laborer on sight. I would not recommend working with this specific San Antonio branch. The communication within Lennar was clearly poor and made the experience excruciating.

The buyer process was so many people involved, had to do too much coordination on my own. Too many different portals to do things in. Poor construction and was told “you can only call in 1-year warranty items all at once, only one time”. Never have heard that in any of my previous home buying experience. So, essentially, there is actually no warranty, if that’s the case. Can’t get a hold of the sales manager, she won’t return my calls conveniently AFTER I closed on the home. Hmmm…. Plus, on the warranty paperwork they ask you to sign after some work is done, there’s NO PLACE for notes - why would that be?? I’m not signing something that releases you of the fact that the tree you hit during the plumbing dig up could still die, and that would be on the builder to replace. It feels very…. “icky” and that Lennar is not interested in doing very honest business. I am in the industry as well, working for a direct competitor. I have shared with almost every executive in my organization how awful this process has been. Also, friends and family. KB and Pacesetter knocked it out of the park during my time with both of them. ... More

This has been awful. I have submitted a complaint to corporate already regarding the experience. We were lied to. Pressured. Lied to some more. Not given proper communication. Pretty positive we have retaliation from the sales and construction managers. No one has contacted us and we will be contacting the Better Business Bureau because of the lack of care.

I would never in my life recommend buying a home with Lennar to my worst enemy. From the sales rep, Orin, being so uniformative and having horrible communication. I actually lost out on the same house I purchased that couldve been $20,000 less but in the middle of signing and trying to pay earnest money Orin stopped responding and we lost the house. I've never even met the "man" in person. We were never told about the ONLY 20ft of grass and found out on our final walk through with no option to add more. Next headache I suffered was Natasha W in the loan or mortgage side. Absolutely repulsive behavior by yelling at my fiance on the phone with our realtor also on the phone. Natasha and Orin made this experience a 1/10 solely by themselves. But if we had to add more I would also tell you how reckless, careless, and lazy, the construction crew is. Our house was near completion and we found cigarettes all throughout our (pretty much finished) home. Beer bottles in the bath tub. Holes busted in the walls. Putty smeared on the livingroom windows. And yes we have photos of all of this and we did send them into the construction manager and it took a few times of us complaining and explaining that this is our home and we deserve to have a little respect shown. This was the absolute worst experience I could have ever imagined how a first time home buying would be. We have so many friends that love this neighborhood and were looking to buy in guadalupe heights and we turned them away to save them headache heartache and misery. The only "good" people I can say is our Realtor Allison, Jose who did our walk though and sweet Wes for being so kind and understanding even when he didn't know what to do. ... More

It really sucked very bad. Call corporate to find out why

I closed on my home in February of 2023 and have had multiple issues come up... cracks appeared between the walls and ceiling, flooring lifted up and cracked. spaces showing between floor boards, that was explained as "acceptable" as long as you cant fit a credit card between the spaces. Shoddy paint jobs, and it takes 2-3 weeks to get anything scheduled to try to get the issues fixed. When you say something, you're made to feel like you are imposing on them to fix things that should have been fixed before closing. For the supposed walkthru, was told "you just look for the paint issues, and we will take care everything else. Being a new homebuyer I stupidly trusted them, and when I walked into my house after closing, find all kinds of things that should have been done. squeaking doors because they didn't fit the door in correctly to the door frame, and now the frame needs to be shaved. the Garage door has a wide crack on one of the pipes that hold the bay, and when I pointed it out, was told "that's the way they all come like that". Totally wish I could go back in time and tell myself to NOT take this house. NOT worth the headaches I am going through just trying to get things fixed the way they should be, the way they should have been before I even moved in. I am NOT satisfied with my purchase, and if I knew of a way I could get out of it, I would take it in a heartbeat, Its my opinion that NOONE should purchase a LENNAR home unless they are a handyman and are willing to work on the house yourself to fix the problem they seem to refuse to want to fix. They got my money, they now show that they no longer care about me or that house. Youi wanted my review, well there it is. ... More

Once they hook you into buying you are no longer important. Our concerns are placed on the back burner. Been waiting 6 wks. for weeds to be cut and grass to be planted. House looks like a jungle outside. Even had a snake show up. Sprinkler has been on and never shut off .6 wks. and still receiving guests to a rocky and weedy front yard.

Don’t buy a Lennar Home if you expect to receive a nice yard to go with it!!!

I’m still waiting for issues to be corrected on my home. I asked about why there are no window screens and was told that they where removed. I’ve never bought a home with out them. There is no documentation that says you wouldn’t have them. The painters are using water down paint and just are overall sloppy. The exterior is missing calking around all windows overhang. My salesman never called stayed in touch throughout my whole buying experience. If it wasn’t for my daughter staying on top of everything, I would have never closed.

My home buying experience was loaded with delays and disappointments. The quality of these houses is also not very good. I would look at moving somewhere else if I had to do it over again.

Lennar prides itself on holding a large market share, and talk about it in their spiels to rope people in, but one thing that is conspicuously absent in their spiel is a commitment to communication and quality of workmanship. Lennar seemed to have an incredibly difficult time with communicating and keeping us up to date on correct information when available, from the selling rep ("real estate agent" I guess?), to the loan processors who were quick to answer emails and pick up phones when we had outstanding items, but left voicemails unreturned when not. We promised and assured we would meet a specific closing date, only to be told it would be moved 5 days, the day before we were supposed to close (and had movers and various vendors lined up to deliver) and our own inspector identified items to be corrected over a week before the original closing date, these items were untouched. This was after the house sat, untouched for almost a month with the excuse of "the trades" being given for why basic things were not finished up. Its awkward when we, as buyers, are complimented by how fast we can get documents provided, signed, and efficiently meet deadlines imposed by Lennar on us, but the same courtesy can't be extended both ways. The remaining items identified to be done, were then not completed on the days they said it would be (we were told a painter was at the house, only to be told 2 days later the painter couldn't get into the house because it was locked), and we had to consistently follow up daily, then hourly to ensure it was done. Excuses were always given, but at some point this is a organizational failure of Lennar as a builder, which is having ramifications to the client/homebuyer. We spent over $5k on matching appliances based on what we were told would be going in the home, only to find out during the final walkthrough that another brand was used - where the representative from Lennar said he did tell us wrong and provided a half-baked apology, then asked if we can just return what we purchased (we could not, since the items were already ready to be delivered given the delay in closing date). We were assured our mortgage through Lennar lending would not be sold, we got a letter before our first payment was even due that the loan had been sold to another servicer. When we attempted to take the home as-is in order to meet the original closing date, one escalation manager said okay, the other manager said no. So managers are also not on the same page with assisting clients and what can/cannot be done. On moving date and final walk through, everything seemed fine. Until 2pm hit and we had not gotten remote-closing docs. Lennar did not tell their own title/closing company when the closing day had been moved to (1 day prior) so they had nothing drafted. I sat in the drive way with a moving company from Waco for 3 hrs while the title company scrambled to get things done. Ironically, my husband sat at the Lennar title office and talked to another couple who had no communication either on their closing date so had come to the office to get some information. Only compliment was to the unnamed title manager who was VERY helpful and empathetic to the situation. Once we got moved in, the icing on the cake was we received keys that did not fit our home. Instead, a rep who lives on site (?) gave us a master key until the next day, when the project manager and locksmith came by to rekey the entire house for us. We were told by a rep during the final walkthrough/orientation to not submit warranty claims within 30 days because it would make her look bad. Once we got moved in, you can tell these homes are thrown together and the skill involved is not great. Outlets are not in even straight lines, or boxed in the wall correctly, we had to have our front door warranty claimed because it was obviously letting in light, and warrantied our main water line because it was leaking, paint is obviously watered down as consistency and finish varies drastically across the home, tiling exposes that walls are not straight, door paint is sticking and has ripped in places already, house was not cleaned prior to taking possession (like we were told) as there was a film on everything still, there's a crack/joint visible along the ceiling which we didn't even bother asking to be fixed because of how this has all gone down, a window blind frame flew off abruptly without notice one day, and we expect more things to be identified/go wrong in the future. Some of this could be attributed to beer bottles being littered around the home construction sites? I will never buy a home from Lennar again and will actively make sure others know of the experience we had any chance we get. We were also given incorrect, outdated information on the HOA fees, where the fees were actually ~$20 more per quarter than the handout they provided us, our HOA was supposed to work with Lennar to get these things corrected. We did get over $50k off the house for "incentives" being offered, starting to wonder if incentives have to be offered for people to buy these houses, especially as more and more homes around us sit vacant after we were told they are all being sold (specifically being told neighbors we had, and these homes are being shown to other buyers). ... More

Too many negative things to list them all. Constant delays and lies. Quality is so bad I would never buy a Lennar home again.

Once we moved in it was warranty claims after warranty claims that take months to get repair and yet it still hasn’t been done.

Overall the experience was terrible. Our Lennar salesman never answered her phone. Always rude when we finally got ahold of her she had no idea what was going on. House looks like it was built by a toddler. No attention to details, paint everywhere on outlet covers, my brand new carpet, windows all have paint on them. House was suppose to be cleaned before closing that was never done. Nobody answers the phone to get anything taken care of.

Lennar uses unskilled contractors and cheap materials, contractors and subcontractors don’t know what they’re doing and have this “I don’t care” attitude. Getting anything done or fixed or repaired is extremely difficult and have to resort to escalating to Lennar Head Office. Construction managers and customer service reps all make big promise, trying to get you to close sooner. As soon as you Close on your house, game over, Lennar won’t touch or repair anything. Lennar needs to learn to treat their customers with respect. It’s very difficult dealing with Lennar. I hope that Lennar, some day will learn from their competitors D-R Horton - their home sites are clean and tidy, D-R H uses good materials and their contractors do a better job. Go to any Lennar construction home site and it looks like it was hit by a hurricane. Lennar doesn’t even have security at their new communities, homes are often targeted by thieves who break in and steal from new homes or simply walk into any open homes and steal brand new materials. This has been brought up to Lennar locally and no one does anything about security. All they need to do is , have a security guard or a camera that won’t allow people with pickup trucks to drive into the new community after 8PM or at least take a picture of their license plate. Nobody should be driving into the community and roaming around at night and late at night , might night and past midnight. I guess Lennar upper management don’t care that thieves steal material and appliances from homesites, I’m sure it’s cheaper to hire a guard for 8 hrs at night at $10 per hr but Lennar won’t do it. Lennar used to have cameras with lights on poles in new communities with signs “no trespassing, video surveillance etc””. Lennar has removed all of that. It doesn’t make sense. ... More

The only positive experience that we had was with our Lennar realtor, Brandon. That's the only good thing that I have to say about the whole experience.

We couldn’t move in for 30 days after closing because the sod wasn’t installed and we have dogs. Both yards were a giant mud pit, and the lack of sod almost caused the house not to close. Then when we needed to access the plumbing clean out, they had buried it in the dirt and sod and came in with a backhoe and ripped it all out. It has yet to be replaced. The house has flooded 3 times now when using the washing machine, dishwasher doesn’t work due to incorrect wiring. There’s a huge gap in between the floor and backdoor where cold air blows in constantly. Numerous other issues and we have only been in this brand new house for 2 weeks. After talking to neighbors, we are coming to expect many other issues to arrive in the near future. Disappointing to say the least. ... More

Apply your hard earned money somewhere else. Voss Farms Lennar is built on nothing but shortcuts, the contractors are not overseen. They do what and how they want. I would have though that Lennar would oversee someone building under their name. From start to finish everything was presented in a misleading way. You will not find out till after you close and do not even get me started on the homeowners association, or the solar contractor that you are forced to use.. BEWARE, BEWARE, BEWARE

I hope this information is shared with other potential buyers. People must understand that buying a house process, is a for-life transaction, which makes the house buying decision a very important one in your life. In looking back to the time when we closed on our house; it was a very difficult road to get to the point where we are today. We had to make sure the final buyer walk were done, and all details found on the house were notated and addressed. in a timely manner. We hired an independent inspector to inspect the house. All issues found by the independent inspector were mostly workmanship issues. poor termination, wrong doings, and poor quality control issues. I am not a first time house buyer, and my expectations are, that the builder turns a house to the buyer (me) as promised. My expectation was to walk into a house that resembles the same standards of the model homes that I was shown, when I was doing the shopping for a house process. And this was not the case. It took many calls, emails, text messages, etc. to get the customer service dept. address the issues I kept finding in the house. I feel, this whole process of calling Customer Service Dept. would had been unnecessary if the house I purchased, was turned into me, the buyer in the same conditions of the model home I visited. That was my expectation. thank you for reaching out. ... More

This will be THE LAST time I ever buy a Lennar home and I will tell everyone who asks me, how crappy this house is. We basically only moved forward with the purchase because it was buy this house or be homeless. We pay so much money for a house that comes with the bare minimum. We don't even have a back yard water faucet and live facing a retention area. If that area ever caught fire, we have no way of helping contain that. No window screens, our home inspector was shocked with no screens. The door ways to the restrooms are not wheelchair accessible as they are so narrow. We live in TEXAS and the home came with no ceiling fans. The walls and insulation are so weak, someone standing at our front door or even on the front porch can hear us speaking inside. We had our first storm last night and it felt like the house was going to blow apart. The workmanship of the painting in the home is bad, we can see imperfections everywhere in the framework. Poor experience from the salesman we used to the closing. Never again! ... More

it was the worst experirnce I have ever had in purchasing a home.I have bought homes before and nothing like this I felt intimidated, the mortgage people the escrow people seemed mot to know whst they were doing making me do thingd over andover No more lennar forme!!!

Worse experience in my life. Lennar has different departments and they don’t communicate with each other. Zach the sales spokesperson for the area was useless, couldn’t be found no text, or call. I seen him only one time out of 5 months. He was always off or on vacation. No help. The builder hired bad contractors to do the plumbing and had multiple leaks that needed to be correct before closing. The cleaning people flooded my house because the builders didn’t tell them they haven’t completed a flow test yet. Abraham my loan officer was unaware of certain charges to his own closing disclosure and couldn’t explain them to me. Even now after a month of being in the house Lennar Title called me and said they forgot to have me sign a document a whole month later. A week before closing the new plumbers found a bulging pipe underneath my house had to rip up the foundation in my kitchen to fix. My closing date moved 5 times from the original June 21 to Aug. 11. I say this emphatically do not, do not chose them as a builder. Only saving grace was Matt after I couldn’t contact with Zach, Matt was there to help me and my family go through the process and keep me updated. To say all of that I wouldn’t have pick them. Good luck. ... More

Absolutely terrible. Haven't been in two months and we have massive cracks in the walls. The doors don't shut or latch and they have fixed them 5 times already and they still don't work. We don't have running cold water. I have called over and over and I just get the run around and nothing happens. We still have things broken from our initial walkthrough that should have been taken care of when I moved in. Ive asked to get someone else to be put on the case and nothing happens and the same guy Rene doesn't help or schedules and no one shows up. Stay away from this company.