Lennar Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About Lennar.
Read all 1148 verified reviews from homeowners that built a new home with Lennar in the San Antonio area. San Antonio homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in San Antonio Area
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Customer Reviews
Lennar - They're trustworthy and overall I would recommend them to anybody.
- Andrew R.
- Verified HomeBuyer
- January 12, 2022
- Converse, TX
They're trustworthy and overall I would recommend them to anybody.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not ready
- Horace M.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
Wrong key repairs not complete
Lennar responded:
Hi Horace, Thank you for your review. We are sorry to hear about the incomplete repairs. If there are items remaining that need to be addressed let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar - Good buying experience with your staff
- Larry B.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
Good buying experience with your staff
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
Horrible Quality and Workmanship
- Joseph L.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
The house was extremely dirty when we moved in. We had to spend an entire day sweeping, mopping, dusting, and wiping down countertops and baseboards. There was unfinished paint, multiple nails sticking out of the porch ceiling that were just painted over like we wouldn’t see them. Caulking all over the was horrible, completely uneven and bunched up in many spots. The kitchen hood above the stove was left uninstalled with multiple holes drilled in the cabinet because they couldn’t find the outlet and it was just left that way. I had to fix the hood myself. It’s been 4 months and none of this ...
Lennar responded:
Hi Joseph, thank you for sharing this detailed review with us. We want to apologize for the disappointment you have faced with the final finish and quality of your home. Additionally, we are sorry to hear about the lacking follow-up service you have received. If you have anything outstanding that still needs attention, please reach out to us at corporatecustomercare@lennar.com and our team will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - I which they had explained all the explained extras @Such as
- Susan K.
- Verified HomeBuyer
- January 12, 2022
- Bulverde, TX
I which they had explained all the explained extras @ Such as the water softener and no set up, no screens on the windows etc. All things that raise the cost
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
They really work hard to address 'fit & finish' needs surfacing during the walk through!
- Craig C.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
Lennar has been fabulous to work with, I've purchased two properties from them and likely will do so again in the future!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Typical Corporation
- Eric B.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
Lennar is like any other big corporation once they get your signature they don't care.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Poor Business actions, very poor communication, lots of last minute changes to meetings,
- Montex H.
- Verified HomeBuyer
- January 12, 2022
- New Braunfels, TX
Very poor experience in a 4 home Cash purchase!
Lennar responded:
Hi Montex, thank you for this review. We want to apologize for the poor experience and lack of communication you have received during the purchase of your new home. Please let us know if there is ever anything we can do to help. Our team can be contacted at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The rooms are big, that was the best part I didn't have a good
- Marilyn G.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
The rooms are big, that was the best part I didn't have a good experience with lennar one loan agent dropped the ball and forgot about me and then the day before closing he wanted me to send documents that I had already sent loan Officer he didn't do his job here in Texas so they gave me 1 from California the one here in Texas never transferred my information over so I had to keep resending the same stuff over and over again then He told me not to trust the other loan Officer it was HORRIBLE! Then when I got the call to come close lennar mortgage didn't know why I was there when they told ...
Lennar responded:
Hi Marilyn, thank you for taking time to share this review. We want to apologize for the numerous issues and frustrations caused by poor communication during the purchase of your new home. If there is ever anything we can do to help going forward, please reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Sales lady Christina was awesome
- Abhirup M.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
Good Experience with the Sales lady
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall feels great to own a Lennar Home
- Estevan B.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
Overall feels great to own a Lennar Home
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - You don’t get what you pay for.
- Cristian P.
- Verified HomeBuyer
- January 12, 2022
- Bulverde, TX
You don’t get what you pay for.
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 5
How there Quick to come fix things
- Harvey G.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
They build beautiful homes Lennar..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great customer service
- Fabian C.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
Friendly and helpful staff that go out of their way to get you into a new home
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Lennar Made things happen for my family
- Natasha L.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, TX
Thank you for all you did to make my dream come true!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The home buying experience was not as good as I wanted, however
- Gordon R.
- Verified HomeBuyer
- January 06, 2022
- San Antonio, TX
The home buying experience was not as good as I wanted, however the final product of the home is great.
Lennar responded:
Hi Gordon, thank you for writing a review. We are sorry to hear about the poor experience you had with the purchasing process of your new home. If there is ever anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 5
Very Disappointing!
- Traci K.
- Verified HomeBuyer
- January 06, 2022
- Bulverde, TX
I am overall so disappointed in my new home and the experience that I had purchasing that, six months in, I am considering selling. I have already had leaks around the toilet because the pedestal sat too high - no one bothered to fix it before I moved in. They had to remove the toilet and the flooring, sand down the large concrete bump in the foundation and replace the flooring and toilet - an easy fix if you do it right the first time. I was without full use of my master bath for about 3 weeks while this was being done. After 3 "final" walk throughs almost none of the items we listed were ...
Lennar responded:
Hi Traci, thank you for taking time to write this detailed review. We would like to apologize for the poor experience you have faced due to quality and installation issues in your new home. If there are any outstanding items or additional feedback you would like to share with us, please send us a note at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Builders warranty sucks
- Kathleen D.
- Verified HomeBuyer
- January 05, 2022
- Converse, TX
Builders warranty sucks because basically there is no warranty on the sod they laid down I put in a work order and it took 2 1/2 months of me hounding my warranty guy and he even came out and looked and agreed with me that they screwed up but his boss was a jerk and won’t pay to have it fixed
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Lennar - Fixing problems with house have been slow
- Tim W.
- Verified HomeBuyer
- January 04, 2022
- New Braunfels, TX
Fixing problems with house have been slow
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 2
The absolutely lack of pride in work.
- Zacquery M.
- Verified HomeBuyer
- January 03, 2022
- Converse, TX
The workmanship in our home is that of random people doing random tasks they are not competent in. So many little things all over the home. The floors have gaps in some slats and non in the other. The trim work could have been done better by my 8 year old son and he has absolutely no carpentry skills. The answer to every and all mistakes was smearing caulking all over the home. Our back yard constantly floods and holds water from the rain and or neighbors sprinklers. The lack of proper runoff and drainage is ridiculous. If I could rate zero stars I would especially on workmanship and quality.
Lennar responded:
Hello Zacquery, thank you for taking the time to share your experience. We want to apologize for the long list of items un-addressed throughout your home. We are disappointed to hear of the lack of quality in the finishes and carpentry. If there is anything outstanding that we can follow-up on, please don't hesitate to reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - We've had many warranties since moving in and it seems that the
- Lorena H.
- Verified HomeBuyer
- December 31, 2021
- San Antonio, TX
We've had many warranties since moving in and it seems that the home was rushed for moving date, which most areas marked weren't even done on moving day. Communication was never there since the beginning from start to finish. The obly good thing about the process was the guy who helped from Customer Care team.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
Lennar - What good will it do.
- philoir C.
- Verified HomeBuyer
- December 30, 2021
- San Antonio, TX
What good will it do.
Lennar responded:
Hello Philomena, thank you for your review. Please feel free to reach out to us at corporatecustomercare@lennar.com if we can provide support. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lack of followup.
- Lisa B.
- Verified HomeBuyer
- December 29, 2021
- San Antonio, TX
Our closing date changed 5 times. We are still waiting for a replacement kitchen drawer and it’s been 4 months.
Lennar responded:
Hi Lisa, thank you for your review. We are extremely sorry for the delays and poor communication you are experiencing. If you are still waiting for the replacement item and need us to follow-up with your local team, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - Salesman told everyone the house was ready 2 months before it
- Justin E.
- Verified HomeBuyer
- December 29, 2021
- Bulverde, TX
Salesman told everyone the house was ready 2 months before it was even completed. Then at the end the put points on the loan that we’re not there originally and I was told just sign it. Overall worst home buying experience ever.
Lennar responded:
Hello Justin, thank you for taking the time to leave your review. We are sorry and disappointed to hear about your experience. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
poor management
- Arthur B.
- Verified HomeBuyer
- December 28, 2021
- San Antonio, TX
The Lennar purchasing experience is a never ending resubmitting of paperwork, seemed like on a daily basis. The interfacing with the utility providers appeared to have never happened. Delays on water/sewer, because the proper forms weren't filed, the CATV took a month to get installed. Electricity was the only one not causing a problem, because they already had it turned on. Even after the sale, they kept contacting us for forms they lost somehow. Professional is not in their vocabulary. The sod in the yard is the worst job I've ever seen. Careful not to injure yourself trying to walk across ...
Lennar responded:
Hi Arthur, we greatly appreciate you taking the time to write this detailed review. We are sorry to hear about the quality of your purchasing experience. Additionally, we are disappointed to hear about the poor customer service experience you have received. If there is anything we can do to help moving forward, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 2
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