Lennar Reviews in San Antonio, TX

Lennar responded:
Thank you for sharing your feedback. We’re very sorry to hear that your experience with your home and the construction process did not meet your expectations. We understand how frustrating these issues must have been and take concerns like yours seriously. If you would like to escalate your concern, please send an email referencing this review, along with details of your concern, to CorporateCustomerCare@Lennar.com so we can review and address it. We hope to have the opportunity to earn back your trust and provide you with a positive homeowner experience moving forward. For any warranty issues, please reach out to your local customer care team by submitting a service request using your Lennar Account. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to provide clear communication and accurate information throughout the homebuying process, and we take your concerns seriously.

If you’d like to share more details with us, please send an email to CorporateCustomerCare@Lennar.com referencing this review.

Thank you again for sharing your thoughts. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good morning Trent,
Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you experienced during your home purchase and move-in process. While we’re glad to hear that Koral, Abraham, and Erica were helpful during your home search and mortgage process, we understand that the issues you encountered at closing, with your home’s condition, and with warranty follow-up have caused significant frustration.

We want to ensure your home is safe and comfortable. If you have any outstanding warrantable items, please submit them through your Lennar account so our Customer Care team can address them appropriately. We truly value you as homeowners and remain committed to supporting you throughout your homeownership journey. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Garrett, Thank for your providing your feedback. I am sorry for the negative interactions that you have had with Lennar and we would love to be able to improve. Please reach out to corporatecustomercare@lennar.com so that we can discuss this further. - Lennar Corporate Customer Care

Lennar responded:
Hi Joseph, thank you for sharing your review. We are sorry for any issues you have experienced with the quality of your new home. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Thank you for taking the time to share your experience with us. We're sorry to hear that we did not meet your expectations regarding communication throughout your home purchasing journey. Moving forward, we hope to have the opportunity to regain your trust.
For any future concerns, please reach out to your local Customer Care team by submitting a Warranty/Service request through your Lennar Account. Your Lennar Account provides access to helpful home maintenance resources—including how-to videos and checklists—and allows you to easily submit and track service requests. It keeps everything related to your home in one convenient place.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good morning Paula, We appreciate you bringing this to our attention. We’re truly sorry to hear that your homebuying experience was an unpleasant one. That’s far from the standard we aim to uphold, and we regret that we fell short of your expectations. Moving forward, we hope to earn back your trust. If you need assistance with any warrantable items, we encourage you to reach out to your local Customer Care Team by submitting a warranty service request through your Lennar account. This will help ensure your concerns are properly documented and followed up on by the appropriate team.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good morning Michael. Thank you for sharing your review. We’re truly sorry to hear that your closing did not happen on time. We understand how stressful and disappointing delays can be, especially during such an important milestone. If you still have concerns you'd like us to address, please email us at CorporateCustomerCare@Lennar.com. Be sure to reference your review and include any relevant details so we can better understand your experience and follow up appropriately. We appreciate your feedback and would value the opportunity to regain your trust.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good morning Shirllee, we appreciate you taking the time to share your experience with us. We are sorry to hear that the materials, solutions, and communication during your home buying process did not meet your expectations. Moving forward, we hope to have the opportunity to earn back your trust. if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may have.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Jeffrey, we appreciate you taking the time to share your experience with us. We are sorry to hear about the issues you faced with the sod installation and that some aspects of your home did not meet your expectations. Moving forward,if you have a question or warranty request, please reach out to your local Customer Care Team by submitting a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may have. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good morning and thank you for sharing your experience with us. We are sorry to hear that your home did not meet your expectations. If there are any outstanding warranty items to be resolved, please send us an email with details referencing this review to: CorporateCustomerCare@Lennar.com so we can help you with follow-up. Moving forward, for future questions or warranty requests, please do not hesitate to contact your local Customer Care team by submitting a warranty/service request through your Lennar Account. Using your Lennar Account to submit your warranty request will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to offering you an improved homeowner experience. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon, and thank you for sharing your feedback. We’re committed to continuously improving our processes to provide a better homeowner experience. If there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if you have any warrantable items or questions, we encourage you to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Jarrell. We appreciate you sharing your experience with us. We are sorry to hear that you feel communication was poor and response time is slow or nonexistent. We truly hope to earn back your trust as a homeowner and are committed to delivering an exceptional customer experience. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Alma, thank you for sharing your feedback with us. "We're sorry to hear that we did not meet your expectations during your homebuying journey and that your experience did not feel professional. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good morning and thank you for your review. We’re truly sorry to hear that the quality of your home did not meet your expectations and that there was poor communication among our teams.

If you have any questions or warranty concerns, please don’t hesitate to reach out to your local Customer Care team by submitting a warranty request through your account. This ensures your request is properly documented and prioritized for a quicker resolution.

Sincerely, - Lennar Corporate Customer Care

Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We are sorry to hear that we did not meet your expectations. If you would like to share details of your experience, please send an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward.
Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Good morning Arturo, and thank you for sharing your experience with us. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you, George for your review. We’re sorry to hear that we fell short of delivering the quality you expected for your home.

If you have any outstanding warranty items that need attention, please email us with the details at CorporateCustomerCare@Lennar.com and reference this review so we can assist with the follow-up.

For future warranty issues or questions, please continue to reach out to your local Customer Care team by submitting a warranty request through your Lennar Account. This helps ensure your request is properly documented and prioritized for faster resolution.

Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Derek, Thank you for sharing your recent homebuying experience with us. We are sorry to hear that we failed to meet your expectations. If any outstanding warrantable issues have not been addressed, please send us an email with details of your concern to CorporateCustomerCare@Lennar.com referencing this review so we can help you follow up on them.
If you have general questions or warranty-related issues, please reach out to our Customer Care Team by submitting a request online through your Lennar Account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Micheal, We are sorry to hear that you have not had a good experience with your home purchase. If you would like to share any further details, or if you have any outstanding warranty issues that need to be resolved, please don’t hesitate to email us at CorporateCustomerCare@Lennar.com, referencing this review and providing details of your concern so we can assist with follow-up. For future warranty issues, we suggest you reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Pavan, thank you for taking the time to share your feedback with us. For any outstanding warrantable issues that have not been addressed, please send us an email to LennarNews@Lennar.com referencing this review so I can help you follow up on them.
For any future warranty issues or if you need further assistance, please don't hesitate to reach out to our customer care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for sharing your feedback, Ada. We sincerely apologize for the issues you've encountered during your homebuying experience. We understand how frustrating it can be when the responses you receive don't meet your expectations. Moving forward, we hope to provide you with an improved experience as a homeowner. Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process. We are sorry to hear that communication and quality did not meet your expectations. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for sharing your review. We are sorry to hear about your experience during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Thank you for sharing your experience with us. I am truly sorry to hear about the challenges you faced during your home buying process and the issues you have encountered with your new home, This is certainly not the experience we want our customers to have. Moving forward, we hope we can offer you a great Homeowner experience. If there are any outstanding issues or if you need further assistance, please do not hesitate to send us an email with details of your concern to LennarNews@Lennar.com, referencing this review, so we can help follow up.
Thank you for your patience and understanding.
Sincerely, Lennar Corporate Customer Care ... More