Lennar Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About Lennar.
Read all 1148 verified reviews from homeowners that built a new home with Lennar in the San Antonio area. San Antonio homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in San Antonio Area
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Customer Reviews
Issues with Air-conditioning unit and
- Bernardo G.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
The issues I ran in to was the dishwasher unit was leaking. I had to call and set up GE to come out and repair it. 2nd issue was a major one. The air-conditioning unit was leaking fluids from inside the walls of the house. They came 3 times until it was finally repaired. Not something I would expect on a new home. Total repair time was about a month. Luckily this all happened while we had cooler weather. Otherwise had it been in the summer then this review would be different..
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Have had a few issues once I moved into the home.
- Stephanie L.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
Have had a few issues once I moved into the home. Was not too happy that my driveway is such a steep slope and that i have stairs going into my garage because it takes up so much space and not good for my son who has a disability.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
The one thing that stood out the most was the complete lack of attention to detail.
- Steve S.
- Verified HomeBuyer
- March 31, 2021
- Schertz, TX
I have been around home building my entire life and have never seen a house get built with such lack of care. There were so many things that stood out to show that one the contractor is either way to rushed. Or two they just don’t care. Walls with very little or no paint. Tile that didn’t get grouted in places. Brick work that looked like a little kid did it. List goes on and on. This is just the builder side of things. I have plenty of complaints for the entire company.
Lennar responded:
Hello Steve, thank you for sharing your experience. We would like to apologize for all the frustrations you outlined regarding your new home. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
They were very open and honest.
- Jessie C.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
When me and my wife first met David, we feared that we would be filling out paperwork and then moving into a house that didn't meet our expectations and that wasn't the case at all! To this day, after a month of me and my wife living in our first house, David still does everything he can to get answers for us or even asks how we're doing with the house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great experience w/ Lennar mortgage/sales and builder.
- Roberto D.
- Verified HomeBuyer
- March 31, 2021
- Bulverde, TX
Great experience w/ Lennar mortgage/sales and builder. Also, very quick response on any warranty work that we put in orders for!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great response to repair on front trim of home
- David V.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
Great response to repair on front trim of home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Kyle was exceptionally responsive to my needs.
- Stanley G.
- Verified HomeBuyer
- March 31, 2021
- Bulverde, TX
For the most part other than a few small items, the house is well built ands suits my needs.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
The building Manage David and Julian Gonzales our walk thru rep.
- Kent R.
- Verified HomeBuyer
- March 31, 2021
- San Antonio, TX
Both of the above and Anna at the sales office went out of their way to make us happy in our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I love my house but some of the staff was difficult to work with
- Anonymous
- Verified HomeBuyer
- December 09, 2020
- Bulverde, TX
I love my house but some of the staff was difficult to work with and wouldn't respond in a timely manner.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
Lennar - Great sales experience, sales person found me a great place
- Ezequiel G.
- Verified HomeBuyer
- November 10, 2020
- San Antonio, TX
Great sales experience, sales person found me a great place
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
I love my home, but be prepared for issues with Lennar.
- Veronica N.
- Verified HomeBuyer
- November 03, 2020
- San Antonio, TX
The house is great, but after 4 months living in it, I still have unresolved issues. I've gone through 2 construction managers and 1 supervisor, and at this rate, I have no idea the status on anything... quite frustrating.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Lennar - Excellent customer service!
- Annalisa S.
- Verified HomeBuyer
- October 30, 2020
- Converse, TX
Excellent customer service! Very responsive
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Multiple issues that took some time to fix.
- Anonymous
- Verified HomeBuyer
- October 28, 2020
- Bulverde, TX
Multiple issues that took some time to fix. Slow response time. Paint is poor quality and they do the bare minimum. We moved into a smart house but it was a dumb house for a couple weeks due to no communication from builders and subs needed to hook everything up.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - Overall adequate but not exceptional construction work.
- Carlos A.
- Verified HomeBuyer
- October 13, 2020
- San Antonio, TX
Overall adequate but not exceptional construction work.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Zero follow-up
- Robert A.
- Verified HomeBuyer
- October 08, 2020
- San Antonio, TX
Jaime was great to work with during the buying process. At closing, there were many items that needed correction like painting, wrong windows, landscape issues etc. I was working with Brian, the construction manager for our home. I had to keep reaching out to get him to come check out the issues. He came multiple times to inspect the same things. Weeks would go by without follow-up. Landscape was addressed poorly weeks later. It’s been almost 2 months since our last communication. I still have the wrong windows in my bathroom, among other things. I’d like to give zero stars because of ...
Lennar responded:
Hi Robert, thank you for taking the time to leave a detailed review of your experience. We are sorry to hear about the communication issues you outlined regarding work completion. Please send us a note at corporatecustomercare@lennar.com, with any additional details you can provide and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Excellent customer care - warranty
- Lourdes R.
- Verified HomeBuyer
- April 30, 2020
- San Antonio, TX
Excellent customer care - warranty
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Quick and simple.
- Wayne D.
- Verified HomeBuyer
- April 23, 2020
- San Antonio, TX
Quick and simple.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar property management
- Anonymous
- Verified HomeBuyer
- April 21, 2020
- San Antonio, TX
I am very upset with how the property management has been handling our case. I felt very rushed during the walk through but they reassured that everything would get taken care of. I have now lived in the house for 4 months and there has not been an attempt to resolve any of the issues with the house. My doorbell doesn’t even ring. Lennar is not a cheap home builder and I paid a good price for a new house and wish someone would make me a happy home owner.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Lennar - Matt was very understanding and stayed consistent with his communication
- Jarvis D.
- Verified HomeBuyer
- April 21, 2020
- San Antonio, TX
Matt was very understanding and stayed consistent with his communication Throughout the whole process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Vista Bella Inventory Home
- Greg G.
- Verified HomeBuyer
- April 14, 2020
- San Antonio, TX
My wife and I were looking for a quick move in the North East area and found an inventory home that met mostly all of our needs. In general, we are pleased with the home - there are a few areas of the home that look like they were an after thought in terms of quality of workmanship. The previous home we owned was a Ryland, and we never had issues with workmanship/cosmetic fixes. We've only been in our new home a few months and they are plenty workmanship issues that we are not happy with. For the price we paid, there shouldn't be as many small issues as we have been finding (sloppy Job with ...
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
Awesome experience
- Eddie A.
- Verified HomeBuyer
- April 07, 2020
- San Antonio, TX
The whole process has been easier than I thought. They truly go above and beyond when you purchase a home with Lennar
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer service great
- Lizbeth R.
- Verified HomeBuyer
- April 07, 2020
- San Antonio, TX
Mireya worked with us until the end she was very helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Work
- Michael H.
- Verified HomeBuyer
- April 01, 2020
- Cibolo, TX
This new home is a great value for the cost. The personnel involved in our purchase and those who are on call to repair and resolve issues are all patient, kind, and highly competent. We are thankful for such a great experience in purchasing our first home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad Experience
- Vanessa D.
- Verified HomeBuyer
- March 31, 2020
- San Antonio, TX
Get it in writing or it is not true. Get contact info to Construction Manager as soon as you meet your sales person. Hire your own inspector period. Expect closing date to change at least twice. Get extended garage as their standard 2 car garage is smaller than other builders. Prepare for long battle. Over priced for quality you recieve. Not everything is included, not even the instructions or boxes devices come in. REGRET
Lennar responded:
Hi Vanessa, thank you for this feedback about your new home. We are very sorry to hear about the experience you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
HOC
- Kevin A.
- Verified HomeBuyer
- March 30, 2020
- Cibolo, TX
Terrible buying experience on current house due to multiple issues and slow to respond to fixing issues!
Lennar responded:
Hi Kevin, thank you for sharing your concerns about your new home. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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