Lennar Reviews in San Antonio, TX

Lennar offers affordable homes and make buying a smooth and secure process. They have been responsive on repairs and make the process of reporting problems easy with quick turnaround. The only real complaint I have is the cost of utilities in New Braunfels. As I transferred utilities under my name as reqyi by Lennar after closing & not occupying the home until one month later I received a water bill of $422.20 and a gas bill of $215. Lennar put sod & 2 trees on the property and ignored the drought watering rules of watering on Thursdays only and set the timer for 7 days a week, twice daily. This led to a consumption of over 25000 gallons of water for the month I didn’t occupy the home. I’m lucky the city didn’t fine me on top of the charges. As for the gas bill it was so costly due to running it for one month during my absence. Beware of these costly utilities especially if you can’t occupy the home immediately after escrow. ... More

Please contact buyer, to discuss overall process.

Sales person (Jeremiah) was awesome and attentive. Once closed, not happy with the CCR (not worth mentioning name) Customer Care Rep did not address my issues then was no longer assigned to my area. Next rep (Hannah) was GREAT! She picked up where someone else failed, sadly, she was transferred. Now I haven't even met the new CCR. I wish I would have a rep who care to listen to my concerns. Frustrating to not have issues addressed. HOA is crazy fast to report. With all this rain, lawn service companies are backed up and sure enough I get a "warning" seriously upset that there is no consideration....but that is a HOA for you, beware! ... More

Overall process was great for the exception of the loan process in which we experienced poor communication with our loan officer

It’s a great upgrade in space and amenities but the quality of materials and work are shoddy at best. Sprinklers installed 6” above ground if they aren’t laying on their side, semi gloss trim paint where they did t bother to mask so when the light hits it you see it all over the walls too. It’s appalling that they get away with this level of work. And we’re paying for it.

The landscaping company they use will damage your property and not notify you, if the grass you receive is dead, expect no hear back from the property manager. The pool is hardly ever cleaned so you'll have to do that on your own especially if others have a big party the night before and leave glass, vomit, trash and rocks thrown everywhere, even in the water.

My experience wasn't good. This was my second home that I purchased and the construction side of it was a mess. The contract workers gave this builder a bad name. The contract workers did a poor job and made a lot of mistakes. On the financial side that was excellent and easy.

Not explaining about the warranty of the house

While there is a warranty, it is really difficult to have anything fixed. I have to follow up like a bill collector to have contractors come to fix anything (aside from Casa mechanical - they have been AMAZING), and its really, really annoying. Some of the materials used don't equate to how expensive our house was, and it leaves a bad taste in my mouth that its so hard to get anything fixed.

Builder's not doing a good job. I paid lots of money for my house and the finished product is bad. Lack of paint inside and out,etc...

Very frustrating. Issues from the very beginning till now. My very first week in this house my bathroom flooded due to a missing cap, it took way too long and me complaining for someone to come look at it. My house was not move in ready when I closed there was several issues with the AC, there was paint on the floor and cabinets and I already had fully moved in by the time they came to clean it. One of my door doesn’t close all the way, and it’s been stressful as a single woman to deal with all of these issues after I just bought a 251k home. I advise any buyer to not move in their houses until everything is fixed because all my issues were from the beginning and I’m already 2 months in and now im left to deal with it alone. I have not had a pleasant experience at all. ... More

Disappointed because I remember them saying I was gonna get a irrigation system and I didn't get it. And my grass is dead now having to look for someone to put one in thats gonna cost me more money

Bought our home back in May 2021. They installed dead grass. Builders said they’ll replace our grass. Still haven’t and they don’t answer our calls for updates.

3 months into living here the backyard starts to flood and all the grass dies from the fungus of standing water. Lennar denies to fix the grading in the back yard and the side of the house. Claims it has to be more than 48hr of standing water. If you have an issue, they won’t fix it, they’ll find a reason why it isn’t their fault. They blame my backyard not draining on me over watering the grass.

The builder and PM were tentative well after the move in

Great experience overall. Some ups and downs but they were made right by the Lennar team.

Everything was good the only thing is that they put dried saw in my backyard and everyone else was nice and green

We had a great experience from the very beginning of this process, to the end now where we have any warranty issues. Lavida was very professional and quick to help us find something, Trisha, Mel, and Toni were so kind and responsive when it came to our mortgage. On the back end, Jordan and Lorena have been truly outstanding with getting our warranty issues fixed.

Overall well built. Parking one's vehicle backwards is important on steep driveways. The Bristol home plan with the stack-able washer and dryer only closet requires more than an 8 ft dryer duct hose, in order for the installer to be able to get out without disconnecting the tube from over stretch. House is cozy with great acoustics. One of the bath tubs had rust stains. Won't come out. In closing, I do appreciate V taking the time and effort in finding me a home quickly!

Some of the staff was very helpful. I was able to call a few at past work hours and they all answered my call and called me back to follow up making sure everything was taking care of.

First I have to thank " James" in sales he was the best, help with each style of home and much more. He made sure we saw all available homes and explained each one. Great value for your money and there is no comparison to the other builders we looked at. Lennar makes sure everything is finished and looks great before you take possession of the home.

I live when companies make up for their mistakes. At the end works for both parties

Excellent process and great house

In March of this year our partnership began with Lennar Homes. A significant change in our family prompted the need to search for a home that could accommodate accessibility needs for our family member. Though the process took over 4 months the team responded to each request. One team member went over and beyond in their exemplary customer service and consistently demonstrated a home buyer centered approach. Travis, New Home Orientation representative, attentiveness to details, follow through for items that required attention, the willingness to research questions with prompt response and resolution, created a comfortable buying experience. Travis was professional, prompt, responsive and consistently had a positive welcoming attitude of ready to serve. ... More

We made a deal with one Lennar agent, later on he left Lennar and somebody else took over. We didn’t receive the same attention but finally everything went OK. We’ve had previous experiences with Lennar which had been amazing. We understand that the pandemia and shortage of everything caused delays and many problems but this time less quality was evident and less things were included in our home. Regarding the Construction Manager, we can say she was the best, always ready to listen and so executive! Always taking action to fix every problem. Congratulations to her!