Lennar Reviews in Washington, MD

The Lennar experience can be broken into a couple categories: buying and construction. The buying experience was frustrating and unprofessional. Our home delivery was delayed by 6 months, and the permit process was out of Lennar’s control, but the communication breakdown was unprofessional. We changed our point of contact four times, and were left in the dark unless we reached out for updates. We could anticipate that the home-building process may get pushed to the right, but the lack of communication was downright awful. The lack of communication and misguidings by Lennar was infuriating. Once we moved into our home, the quality of Lennar’s work was found to be objectionable. We are generally low maintenance and understand that some issues may be more annoyances and everything will not be perfect. Construction is not perfect, and good and even subpar workmanship is expected. Within three months of moving in, we had every trade back in the house to address warranty request items. But the cherry on the top was the leak found from our master bedroom bathroom. This confirmed whatever quality control and quality assurance process in place is a failure. Lennar’s value of “Why Buy New” states to “avoid immediate maintenance, struggle with time consuming repairs, uncover ignored and hidden problems.” The leak clearly serves to undermine those values. On top of these above mentioned items, the frustration grew because we have two boys under 2, so aside from this being a professional issue, it’s a personal issue. The warranty department has been a breath of fresh air. A couple managers did their best to give us fair compensation based on the experience we’ve encountered. But the buying and construction experience is not something we would want a homebuyer to go through. Spending as much as we did on a brand new home, we did not expect this from Lennar. ... More

It doesn't appear that the construction team did a quality check/inspection on all the sub-contractor work. Since we moved in this past January, we have had several visits from contractors to repair/finish work that should've been completed before closing. Cracks in windows, unfinished paint jobs, drywall issues. It is very noticeable to see the poor workmanship and lack of quality in how the work was supervised. We were not expecting to have all these issues within the first three months of living in a brand new home.

How condescending and demeaning the loan process was. How I thought I would be getting certain things in my home and didn’t. The poor craftsmanship and cheap materials from which the homes are built. The lack of security on the construction site during construction and after.

I the space and the layout of the house. I hate the quality of the workmanship, from the paint work to the interior door (all of them rattle), and the loose downspouts that drive me crazy at night time, the creaking floor and falling recess lights those are few examples of the list of disappointment. We did have a good experience with our sells person.

Sub-par engineering, construction supervision and quality of workmanship. Lack of diligent workmanship is a reflection of the builder's rush to complete home construction without paying attention to detail and pride in work quality. Customer service is wanting and repeated subcontractor visits are required to rectify mistakes/blunders.

It is annoying that the board between the bedroom and the bathrooms has a high metal piece as the divider and allows for people to stub their toes and even though the inspector stated that needed to be fixed the builder brushed it off and stated thats how lennar has us do it. Even though the title should be even with that piece. Also the doors are all to low to the ground so you can't even have rugs in your bathrooms. The paint that is used seems cheap and you can see every fingerprint on the walls. Closing was the worst experience and such a hassle. Closing was too far away and not accommodating to anyone. ... More

In the 5 short months that I have lived in my home I have had to have several contractors back out to fix things that I feel you should not have to fix in less than 5 months. My hardwood floors have a gab that can easily be seen and collects crumbs and other debris that im told is an acceptable gab but looks horrible. And now I have a second location just not as bad as the first. I have an doorway that meets with the ceramic tile that hurts your feet if you step on it that does not get a transition plate due to the house not being DESIGNED with one. Getting the contractors back out to fix things has been an issue in itself. I have had several not show up even though they were scheduled. I have had contractors say they came out but had not. I have had to play Project Manager and provide update and statuses on the work to be done because there has not been much follow up on the jobs the contractor was assigned to do. I have been asked several times to sign off on work that was not done. To find out the customer service POC had no idea of the status. I spent a lot of money on this house and some areas look like I have lived in this house for years. I expected a much better product and experience than I have had with Lennar and that is from start to finish. ... More

1. Seller did not allow me to buy a home without signing Solar roof agreement. I was left with only two options, buy or sign for 20/20 plan. 20/20 plan is a hoax. ”First 20” indicates that it is a 20 year agreement. “Second 20” indicates 20% reduction in price per unit solar energy consumed from roof. In fact, instead of getting benefit, I am paying ~30% more per unit as compared to local grid. Furthermore, Solar billing is weird. They do not provide details of solar energy consumed but they charge for consumption. In other words, I am paying twice on solar energy I consumed (to local grid as well as Solar company). It seems Solar software/hardware is defective. So far, they are not able to provide details of consumption but send regularly bill with unit price ~30% more than the local grid. I am still waiting for answers from Solar. 2. Quality materials are not used for construction. For example: Patio-door outer-dark-brown-border material is detaching from outer wall. 3. They did not install many items described in the plan. It is hard to follow-up with the company. They gave home without really completing the home. 3. Many staff members are not trust worthy! It costed me a lot for trusting some of the staff here. ... More

Poor Customer Service and some features of the home not well though out

My roof is leaking, light switches don't turn on anything, shower glass wall not sealed, air conditioning not cooling upstairs, basement walk out drain not draining well, water coming into basement. New construction needs a quality control staff to test everything in house for working order.

I’ve been terribly disappointed in the build quality of this house overall. The whole house feels rushed. The garage was left in terrible shape. The drywall tape isn’t fully secured to the wall. They used mud to cover big gaps around light fixtures, windows, and calk around door panels. The furnace was labeled incorrectly in the fuse panel, which was discovered because it kept blowing the fuse. When the electrician came to fix it he looked at the furnace and found it was wired incorrectly. Wires weren’t tightened down causing the power to arc, and trip the fuse. There is a full size wood nail sticking out through my stairs about 1.5 inches. The lamp post wasn’t completely installed, and tightened down. There was a bad electrical socket installed in the kitchen causing a loss of power to other sockets. The problem is the bad socket was covered with drywall so no one even knew it was there. The airflow on the furnace was marked the wrong direction so for 2 months I had the filters installed backwards. I’m pretty sure a light in the hallway is wired to the incorrect switch. I’ve been here for just over 2 months and every week there is a new discovery of a problem caused by poor craftsmanship. Big regrets buying this overpriced house. ... More

Floorboards don’t meet edge to edge. Carpets have staples popping out and not secure to the floors, drywall and paint left on and in between floor boards, paint on every baseboard of every entryway, shower tiles uneven, no grout sealant in showers, overuse and build-up of caulk, crown is cracked from top to bottom, line work from wall to crown to ceiling is uneven and spotty -ranging from not meeting to edge to crossing over onto the crown, paint on tile edges, center island ought to have sensibly been measured to a single top rather than molding two pieces together at what apparently was the end of a mis-measurement. I could go on, but you get my gist. ... More

There us no consistency within the Lennar teams which takes away from the process. The follow-up is poor, the workmanship is sloppy and everyone blames the last person when there are mistakes. During the walkthrough, I pointed out areas of concern that were not addressed when I moved in. The house was spot cleaned, ie. Dirty windows, paint on the floors and windows, paint on the railings and carpet, debris from the sanding left along the trim of the walls, and on the flooring.While the carp we ts were vacuumed and the house smelled fresh, it was not cleaned properly. I made contact immediately after returning from closing, but it was never addressed. There was interaction with too many to name, so I will just reference the Lennar team. ... More

The craftsmanship is very poor and when I brought it up during the walkthrough they made it seem like it was normal. When at the office to sign closing documents the lady was so rude and felt very rushed. She didn't even introduce herself.

Lennar has great potential however unfortunately my experience has been subpar and least satisfactory. The workmanship is not great and customer service needs a ton of work. As a millennial I can appreciate Lennar moving towards a “one stop shop” approach, as that did make things simpler in the home buying process. However, there a still lot of areas that need work for a streamlined process to succeed and Lennar does not have that. For that reason I have not and will not recommend them as a builder. I would not trust them with another new build in the future.

It was so stressful and so frustrating experience buying a home with Lennar. I’m not sure it’s in this area itself or from others areas too. I had experienced a lot of hidden things and responses from teams are horrible and construction is not good as other builders. I did mistake buying this home please don’t fall in the trap! No parking HOA sucks there won’t be any follow up in the issues you raised and no one cares once you buy home!!! Again I will take complete responsibility of my mistake which I have done in my life and if anyone read this don’t just look at the brand. Also club house will be ready by 2023 still pay fees for it lol. Think before you buy from metro walk by Lennar. ... More

I was so excited about purchasing a home with Lennar but unfortunately my excitement was short lived once I signed my settlement and received the keys to my new townhouse. Immediately I noticed the poor craftsmanship of my new build it was like the builder rushed putting the house together. There were noticeable errors and issues throughout my home that I’m still working with customer care to fix (which is a nightmare within itself). I reached out to the builder to address the issues and we scheduled a time to do a walk through inspection of my home and he never showed up for the appointment nor did he reach out to let me know that he couldn’t make it or to reschedule. I can’t believe the unprofessionalism of the builder. I should’ve known that this process would be a nightmare once I was misled by the builder about the size of my lot and the backyard which is a lot smaller than what was originally told to me. Another issue I had was with the Lennar title team, somehow my home insurance was not included in my closing cost like it was suppose to be so I had to scramble to make sure that a payment was made so my policy would not be canceled. My loan officer was great but the negligence of the Lennar title team is baffling. I wish I would’ve did my due diligence before purchasing with this development. This is my first home and I’m just disappointed with this entire experience. ... More

Please do a lot of research on the property and the material used to build. I’m having a bug issue and no one wants to be accountable for it.

Poor workmanship, poor quality, do not trust to be fixed

The worst materials used, drywall and flooring…clearly emphasized on plug n play model for profit. Flooring has no proper insulation…4 months in and still waiting for repair to damages. LENNAR is terrible. I am looking forward to selling as home appreciate. I will never ever go with Lennar again. Took 3 months to finally get garbage receptacles, however it’s been 5 weeks since trash pickup, I still haven’t gotten my trash picked up and have escalated. HOA should be covering this and I sure am paying 2 HOA’s..at a loss right now and super frustrated. I also almost forgot about the misinformation initially with regards to internet and that whole ordeal….the list goes on and on and on…. ... More

It’s only been a few months and every day I find something else that was done wrong. The paint job looks like it was done by a blind person or someone who didn’t care. The bench in the primary bathroom is unusable and a host of other issues. I could not in good faith recommend a builder who would release a $400k+ home as if it was an auction as is house. Shame on Lennar!!!

Once you’ve purchased and closed you are dead to Lennar and they move on to the next homebuyer. The sales staff is phenomenal, but past that it goes downhill.

I had an amazing experience with the salesperson and the Mortgage company when buying my home but the quality and craftsmanship of the home is very poor. I have had nothing but issues since the purchase of the home. the major issues I have is water getting into my homes from the roof and window. this has been an ongoing issue that I thought was fix but as of today with the rain, I found out its not. I am totally frustrated and can't seem to get in contact with anyone high up in the company. I would not recommend the purchase of a lennar home.

First and last! I highly DONT recommend Lennar builders. Beautiful home but the process was painful and put us in horrible living situations.

Gail was great but Melanie not so much. She was very unresponsive as our assigned concierge. Whenever she did respond it was very vague and not helpful. The loan process was daunting but I made my way through it. In my opinion my loan officer Mrs Jennifer Casey was good but I felt as though the curse of knowledge got the best of her. This was my first time buying a home and it was tough to navigate certain terms and contracts as I was expected to sign things with no walkthrough. Maybe this isn’t Lennars responsibility but it would be value added if you had a program that puts a first time homebuyers mind at ease. I acknowledge that I may have caused a bit of a rift by deciding to buy a different home as my home was being built but I was rushed into signing and processing paperwork because it was the end of the month. They even had the builders rush to fix things found in our inspection that didn’t get fully fixed until weeks after we moved in. My overall experience was underwhelming and I will own a piece of that as I should have done better with knowing the home buying process and accepted the consequence that come along with signing for a house last minute. ... More