Lennar Reviews

The sales person was unresponsive after sale was done. Have been unable to resolve issues with home after many no show appointments. There an obvious construction deflect with exterior draining system affecting all homes. This will need to be repaired or will end in class action by residents. fFinally told to make a warranty claim when it was construction manager erroneously cut the seal in the AC. Sloppy paint and improperly installed shower drain which could cut someone’s feet and is a liability to Lennar. Was expecting better quality and service. Cannot recommend Lennar homes.

Most of the poor experience began at the time of the final walk. Nothing on the list had been completed. Numerous drywall issues throughout, bad paint. Entire new build fit and finish left a lot to be desired. When meeting with Lennar Reps, a couple of them stated "I didn't build it". Frustrating to hear when you are speaking to someone wearing a Lennar shirt. Was finally able to get things sorted out but took a visit with Division President to do so.

If I had it to do all over again- I would have went with another builder hands down. Customer service is BAD!! I was promised things would get fixed when I closed on my home and still those issues have not been dealt with- so I fixed most of them on my own. Please do your research when purchasing a home from Lennar - make sure you have numbers and people who you can contact to make sure your issues get resolved- it must be bad because all they could blame is someone that left Lennar- well I wonder why? I’m sorry but how is it the home buyers fault you can’t keep quality employees or hold on to anyone. But like I said do your homework before making a decision. ... More

The buying experience wasn’t bad - the aftermath of issues and builders not responding. The lack of communication and overall experience not recommended.

The person who sold us the home told us many false things to make the sale. There are a lot of things that were changed out during the process to a lower quality. However, our house price did not change. The quality is awful and we have had to spend the first 60 days reaching out to Airtron, GE, Lennar, etc. to get things fixed. Not very enjoyable when you’re trying to move into a house and unpack boxes. The sad thing is we have plenty more, that will be done at the 12 month mark. This is the third house that we have built and has been by far our worst experience.

Lennar has gotten so big they have lost sight of customer service and quality home building. It appears to be more about the sale and getting the houses up as fast as possible no matter what. Quality of the homes is seriously lacking. The interior finish work is extremely sloppy. The materials used are sub-standard. The interior paint job is one thin coat of flat paint. After third-party home inspection multiple areas were not to code and had to be redone. The home buying process is cumbersome and not buyer friendly.

Very disappointed in the over all experience of my first home buying process.

Had a bad experience with the sales guy. Felt like a military recruiter - made promises that I would get certain things included in the house and on the papers I had to sign, he purposefully left that out. Told me I had nothing in writing which was very sketchy. Talked to some neighbors and at least 4 others had a similar experience. I really did not want to give him the commission on this sale but I had to get the house. The finance team was also a nightmare. More times than I can count I was asked for docs that were supposedly due the next day and they would be sent to me at midnight (or later). My calls and emails were constantly ignore or I would receive an extremely delayed response. Overall, this was a really bad experience especially for it being my first house. There was a couple people on the construction team that made it better when doing walk throughs and such but other than that, I would not deal with the Lennar team again. I was hoping to have a much better first time homebuying experience. ... More

Not worth the high price tag. Lennar claims to offer quality homes but skimps on materials used in the home. The cheapest grade of apartment paint is used throughout. Poor workmanship skills in the construction teams, scratches on the walls and floors, unfinished corners, peeling paint on doors, missed sealant on exterior walls. Lennar will boast about their customer care team, but in reality they ignore every request and close any ticket as soon as you close on the home. Request a thorough walk-through. The sales agent will distract you with warranties and paperwork so that you can’t identify issues. Buyer beware. ... More

Make sure your home is FULLY completed because once you move in they drag their feet on getting your repairs or even things that need to be completed, completed. The communication is extremely poor between their people and from the construction manager to contractors, etc.. been in my home for almost 2 months and still waiting on items to get fixed/completed. They are more concerned with selling more houses so they will try to complete those before really caring to attend to your needs although you have already moved into your home.

We do enjoy our house but the hassle and problems we have had in just the first weeks alone are worrisome. To start from the very beginning we never heard from our mortgage loan officer. We reached out multiple times and never heard anything until the day of our closing. He sent us an email only to say our mortgage lender was changing. We did our blue tape walk through a week before our closing date. They completely disregarded everything that was blue taped. When we went to our new home orientation the day we closed there was still blue tape everywhere. Mud on the carpet, cracked windows, paint scuffs, floor scratches, dust everywhere etc. I pointed out multiple times how trims and doors were cut uneven. Darryl said he would have it fixed... never did. They definitely never sent out a cleaning crew. The day of orientation Daryl had a cleaning crew come and all they had with them was fabulouso and a rag. No vacuum mop or anything to clean up from the builders. To make matters worse our basement had leaks that no one caught. Darryl said he would bring people over to fix everything… and again he never did. We thought he had our best interest by saying all the things would get fixed but as soon as he left our new home orientation we never heard from him again. After putting in a warranty ticket we were connected with Scott. While Scott did bring out a team of people over there is still so much that was missed after our blue tape walk through. We are still waiting on the replacement windows that were supposedly ordered by Darryl the day we closed. Our basement still has leaks that will need a crew to be sent out. A few days after we moved in we had a leak come through into our kitchen. Luckily Scott was responsive and had a team out to get everything fixed. After closing Darryl let us know that in 60 days he would contact us about a crew coming to address any concerns that came up with our first few months of living here. To no surprise still no contact with Darryl. Lennar builders took little pride in building our home. Very sloppy work. Very concerning for a new build home. ... More

Lennar seriously needs to look at there home buying process from the bottom up. Sales people need to know more about the product their selling, I had an independent inspection done of the newly constructed house many incompleted items, a lot code related. Some where corrected then PM said he would correct remaining issues himself after settlement. Off the record never seen PM since. If this is the way Lennar does business it’s no surprise the sued all the time. There the reason production builders get a bad reputation. If Lennars PM (Lou) dot return as promised to finish my unfinished punch list then I might join the rest of the public taken legal action not only to Lennar but privately against the PM ... More

No Follow through. Several quality issues pre and post closing

Didn’t do a good job and had safety issues in the building, in spite of me constantly pursuing they didn’t fix the issue and just ignored it. Very unprofessional behavior from the management in addressing my concerns

On the day of closing I went to home to do another inspection and items like the cabinets that had scratches were not fixed. Was told that it will be done when I come back from closing. Never happened and it’s now been 2 months and I still haven’t gotten it fixed. So don’t sign until the items they need to fix is fix because then u will end up having to do the run around

Some areas of the house had poor quality

I have several issues with poor craftsmanship and poorly applied landscape. Also, Lennar was supposed to pay of my credit cards at closing and then sent me checks on their behalf. I them had to send those to the card company's and the funds never went through. My next stop is the attorney generals office.

Issues began the first day we moved in. Within the month we’ve lived here we have had a major water leak. Slow response times to fix the issue. The items we discussed in the walkthrough were not fixed and our move in day was awful because of it. We are even considering legal action at this point because the leak was brought up in the inspection and lennar breached its contract by lying to us and telling us it was fixed and addressed when it clearly wasn’t. Do not recommend this company to anyone and this seems to be a similar issue with our neighbors. Really disappointed wish we could take it back and go with another builder. ... More

Construction manager's attitude was rude from the beginning stages of construction phase. He never responded properly when we raised any issue with the construction. The sales team person accuses the home buyer as liar if we bring any issues we face with construction team or customer care team to his notice. Basically no one helps home owner instead point fingers at them for raising any issue.

Home is cheaply built, as you walk the floor non stop creaking. Things that should have been completed as promised before us moving in still was not. Opening in the attic, the house dirty with insects, slide door can't open n sooo much more. I have certainly learned my lesson about Lennar and their construction managers.

Jeff our contact e-mailed us that the door company says they can fix with glue and spackle. The crack is getting larger by the day This door is defective. We want a new door for the new house we bought

My experience has being unbelievably horrifying. And that’s saying the least. 2nd day moving into the house, a major leak started from a less than par poor job done on the upstairs bathroom. Leak went into the kitchen. Then it went down from there, from broken leading faucet, landscape mishap, broken things everywhere. Just a disappointing experience that’s distasteful.

Thought we made a good choice. Buying part was rough and a lot of bad information and uninformed people. Once moved in, if we communicate issues found, nobody cares or shows up to fix them. Really thought Lennar was better than this. Thought wrong.

Buyer didn't get a refrigerator with new home. Forced to purchased one Voiding VA advertisement of no money down for home purchases. All homes in neighborhood have same brand, style, color if window shades/blinds but this new home owner wasn't provided at least one. Driveway had a large sinkhole on the side. Indicator that driveway contractor is not properly building the driveways. 2d step of creating a base which is layer of crushed rock or gravel is being bypass. Reason for large sinkhole which now may limit driveway life span...

Of the entire process with Lennar, the best part was our Sales Agent. He was friendly, responsible and very responsive. With the construction team, there are a lot of opportunities for improvement, both from the strategic leadership and the ground execution team. From a strategic perspective, don’t nickel and dime on such a huge purchase. Make sure the fixtures are quality fixtures with a long life. The construction leadership team took a very cheap route in deciding materials and focused on tiny margins. Some of the items that make the experience very bad are as follows: The garage door was not fixed upto 3 weeks after closing. I had planned many improvement projects before moving in and was planning to use the Garage for storing the materials (e.g. blinds, backsplash) for the installers. Due to this, I had to spend a lot of money and time running around to coordinate the work. Work quality is below par – there is no pride in the work. Fixtures are cheap, quality of output is not worthy of a big purchase. Some e.gs. i. Toilets were dirty from previous use. That is absolutely ridiculous. Your cleaning crew should have done a better job. ii. Electrical faceplates were slanted, flooring chipped, basement door chipped – some of these were not fixed by closing and some are still not fixed. iii. Recessed lights were dirty – it was highlighted during orientation and still not fixed. Orientation was very rushed and misinformed. It was as if they were trying to pull one on us. They should have clearly mentioned it is also a walkthrough for defects ahead of time and allotted sufficient time. USPS mailbox did not work 10 days after closing – important documents like mortgage and utilities statements were not available until I had access to the mailbox. Shouldn’t some check if all kesy work before handing it over? Very sloppy. During the closing and orientation, the team should have walked us through where the mailbox was located and how to access it instead of me running around each and every mailbox to try to locate it. Once again, orientation team needs to budget more time and be more patient. Warranty care is a joke The whole process is made to make it difficult for the homeowner. Not a single request I had raised so far was completed. There were two hardwood floors that were supposed to be fix and were promised at closing. I was told someone named Nicole will get in touch, but it has been 2 months closing and there is no word. Every request is delayed for a virtual appointment. You can’t schedule the virtual appointment when opening the request. They deliberately make you wait a day before sending an email. Even then, there is only one day that is open, which is a week away. How can you plan? Open up the calendar and make the appointment scheduling as part of opening the request. ... More