Lennar Reviews

As a repeat Lennar home buyer, I bought a second home from Lennar as I liked the floor plan and the neighborhood and had an overall good experience with my first Lennar home. However, this second home I recently purchased was a disappointing experience from beginning to end, plagued with numerous quality issues with the home, a lack of a robust quality assurance review process, lack of responsiveness, and an even worse warranty experience after purchase. Sales & Construction Process: - While they were all pleasant friendly and professional people, there was a lack of or sometimes no response and follow up from construction managers in spite of continued emails from myself and my realtor requesting updates on open issues, and in spite of being told by my Sales Rep in writing that we would get weekly updates on the construction of our home (never occurred even once), thereby causing delays in closing as issues were not fixed on time, repeatedly. - Significant defects in construction quality that had to be identified by the homeowner & my realtor vs. Lennar having a robust quality assurance process to identify and remediate issues BEFORE a walk through was performed. Not allowing a homeowner to blue-tape defects during a Walkthrough is an industry-first and caused gaps in what had to be remediated prior to closing. So, had to do 4 walk throughs due to all the defects and remediation, causing delays in closing. - Lack of knowledge and technical know-how by construction managers as they couldn't explain how defects would be repaired, or how they were repaired by the trades people after they were completed. - Trade workers used to remediate issues would fix one issue yet create another issue (damage), causing repeated delays in closing. Yet again was left up to the homeowner and realtor to identify this vs. the Lennar team exhibiting accountability to proactively resolve the issues and "do what was right" without the homeowner having to constantly push and escalate to get issues addressed. In addition, being a repeat customer did not seem to matter in resolving these situations so customer loyalty did not seem to be valued. The home was not properly cleaned and delivered at closing and I was given the excuse "this is a Builder's clean" which frankly is a self-inflicted insult on Lennar if this is the quality they deliver to customers upon closing. Others including my realtor agreed it was subpar. As an example, the level of paint splatter all over the LVP throughout the home was unbelievable as I am still working to get all that scraped up myself 2 months after closing. Warranty Processs: The Warranty Manager (Bryan) seemed to be focused only on metrics and directed me to submit the requests only on a certain day as he didn't want the ticket to be open for too long which would presumably reflect on him. Coming from the service ticket industry myself, this is highly inappropriate to influence a customer on the timing of ticket submission as opposed to focusing on the quality of the work to be performed and ensuring proper resolution. His focus was on quantity (ticket closure) vs. Quality (warranty request completeness and customer satisfaction). Also, there were not constructive conversations for my warranty requests with Bryan as he was often combative, disrespectful, made unprofessional comments, condescending, kept blaming me for issues that the trade vendors caused, and never was onsite to oversee the quality of repairs done by the trade workers thereby putting me as the homeowner in an uncomfortable position to assess the completeness and quality of the repairs which is not my responsibility. As just one example, during one of the warranty repair conversations on the phone, Bryan said to me "you seem to have a problem with Lennar's quality yet you bought two homes from them". This remark to me was not only irrelevant to the warranty matter at hand, but highly unprofessional and shows a lack of respect for me as the homeowner/customer. He proceeded to be combative and said "there's nothing I can do to make you happy" and in spite of what I said to explain my view on things, he interrupted me and repeated three times in a row "you have a great day" and hung up on me. During this conversation, one of the construction managers overheard Bryan's phone conversation with me, and that person reached out to me separately to apologize and said this is not representative of the quality Lennar provides to customers. This speaks volumes if even other Lennar staff has recognized how Bryan treats his customers. In fact, my neighbors and even the community HOA rep have all indicated challenges with this warranty manager's communication and level of respect for the homeowners. I have purchased with many other big-box builders and never experienced this lack of quality and overall customer care experience. Again, this was a disappointment especially after coming back to Lennar to buy a second home. I would unfortunately never buy a Lennar home again due to my recent experience. ... More

On the day that I went for my walk-through, Jerry and Kevin promised me that things will be fixed on that note there was was not fixed and also they promised me that my backyard would be sod and lied to me so I told them that they lied to me

My experience with Lennar Morgage is very bad which result in I don’t wanna buy any Lennar house any more. The loan documents have a lot issue and it took us a lot time to get the clarity we need. Steve our loan officer is not responsive and not a problem solver. He kept throw our question away. We have consistently have frustration feelings that don’t wanna continue any more. A lot steps that only let us know at the last minute and keep push us to take action immediately without any turn around time. The stuff should be more efficient and give customers enough time to take actions

From the minute I signed a contract with Lennar it was a nightmare. The loan process was one of the worst experiences of my life. For someone having perfect credit and another house paid off and no debt they asked a million questions about my finances (having nothing to do with my loan). Then waited until the day of my walk through to let me know I was approved, talk about inconsiderate and stressful. Had I known I was going to go through what I did I would not have bought a Lennar home.

Sorry to say that but it’s worst company ever I lived before in house builded 2000 its means before 25 years ago its very perfect compare with this house I buying this house brand new to see everything new and stay long time I want to tell you just first week the painting scratching and the black nails appears and the wall become very bad and the ceiling lake water in the living room and the my son 5 years old fall down the wall broke most painting have scratches and are not smooth

constructions is supper poor, Customer service worst. Sales person no knowledge of product is very minima. I will not recommend to any one to get Lennar property

Our home buying process was

Unprofessional! Buy Elsewhere! Fraudsters!

Be sure to get a private inspector to report poor construction.

They told us they gonna to flat the backyard. And then they didn't. Also the accountant give us hard time through processing my loan . I wish someone who care can do anything about it

the sellers sucks, when they give me the keys alot was missing and my paperwork is still not complete

Not very flexible and we have had to request plumbing warranty once and electrical 3 times in just the first month. Quality control is not very good….

Major construction issue brought to us days before settlement was scheduled.They didn’t run electric from the house to the street! AC hadn’t been installed, no one worked on all the unfinished work on the inside for quite some time. All painting and finish work is absolutely awful. We were told much will be corrected but nothing was done. Delay after delay and if they did the work needed on the inside, it would delay settlement even further. We were told our expectations were too high and that we weren’t buying a home on Kiawah Island or Mount Pleasant (we’re in Summerville). We should have walked and I regret accepting what I came to realize was a very bad idea and experience. ... More

Four days before closing, I completed my first walk-through and identified several repairs that needed to be done. On the day of closing, none of those repairs had been completed. I was assured that if I signed off on the work orders, the repairs would be made promptly. To this day, many of the repairs remain unfinished. I have observed workers sitting in the office using their phones instead of completing the necessary work. This ongoing neglect has caused unnecessary stress and frustration. I am requesting that all repairs be completed immediately and that I be made whole for the inconvenience and lack of follow-through. ... More

This has been the worst home purchase experience ever between the sales person telling you whatever you wanted to hear and lying about follow ups, along with misrepresentation of the property and what you can actually do and now an ongoing battle with the builder and the county regarding land rights And building issues. Do not ever buy from this builder!

1. Incomplete and Substandard Work • The house was not properly painted only a primer coat was applied, which is completely unacceptable for a new home. • The shower door installed is incorrect and does not match what was agreed upon or expected. • Drywall (sheetrock) throughout the house is already cracking and separating, which indicates poor workmanship or materials. • Windows are not sealed properly, potentially leading to energy inefficiency and water damage and mold. • There are serious ventilation issues that affect air quality and comfort. • The HVAC system is deficient and either not functioning correctly or improperly installed. • Roofing defects have already emerged, raising concerns about water intrusion and long-term durability 2. Ignored Notifications I notified your team of these problems within the first 30 days of moving in well within any reasonable defect liability or warranty period. Instead of resolving the issues promptly and professionally, I was given the runaround and excuses. No clear plan or commitment was made to correct these issues, despite multiple follow-ups on my end. 3. Loan Issues Additionally, the mortgage terms I agreed to are not what was ultimately finalized. The discrepancies have created significant financial stress and feel deceptive. I trusted your team to guide me through this process ethically, and I now feel misled. This entire experience has not only been stressful and disappointing, but it also feels like a breach of trust and good faith. I purchased a new home, and what I received is far below what was promised and paid for. In addition to the physical problems with the home, there are major concerns regarding the loan process. The mortgage terms I agreed to were not what was ultimately finalized. Most critically, my 20% down payment was not properly reflected or credited in the finalized loan documents. This discrepancy has created significant financial stress and appears to be a serious oversight if not a deliberate misrepresentation. I trusted your team to guide me through the process with transparency and integrity, and I now feel misled. ... More

Beware. TREC contracts are easier. The salesperson will ignore you and lie to you about your closing. The concierge doesn't know anything.

Even after 3rd party inspection they said fixed AC but they cheated, very first day ac stoped working I had to stay with our AC for 5 days, now it's Gas leak from stove even though it's in warranty they don't take responsibility and making us wait 10 days without cooking. Floors are uneven , every bad workmanship, they dnt fix issue.

Lennar they offer great programs when it comes to financing but the whole process to get inside a new home is a complete nightmare. Communication.Is horrible I had to constantly call to see if there was any updates and leave multiple messages and have even my realtor reach out before we would hear back our closing date was pushed 3 different times to a point where we were almost homeless and no place to go I had to get the director of construction involved just to have them get our house to a point of being able to move in on the closing date they had. We had to move a bunch of things around schedule wise and then even after we closed on the house(Which there was NO new home celebration like they tell you) there was still things that had to be completed and final inspections that still had to be done which ALL of these things are supposed to be completed and good before a client closes on a brand new home. We are not ever going to buy a house through Lennar again. ... More

Overall Experience was extremely poor. From the "common" items left out of the building process such as towel bars and Shower rods, to the fact that NO underground sprinkling system was installed to water the new sod - leaving that 2K responsibility to the new homeowner, to a disastrous 2 day closing event. At this point I am very sorry I ever signed the Purchase Agreement.

Very bad experience. They told me Aug interest rate will appt to to me. After I bought house they change to 7.125. Literally they cheated me.

The only "good" experience was dealing with the professionalism of the sales and title teams. The mortgage team and the builders after you've closed are by far the worst home buying experience I've had.

My experience with Lennar has been awful. I was given misinformation from my Lennar mortgage representative on several occasions making the process a nightmare. Then I was promised that a list of items would be completed by the builder prior to my virtual walk-through. They were not, but promised to be done prior to closing. It's now been six weeks since I closed and I'm still waiting for many things to be fixed. I'm frustrated and very unhappy with Lennar.

Sales in this area are terrible - if you are looking go to Anna or McKinney as they have responsive sales people, not here. After closing when I took possession I arrived to find my house unlocked, the door scraped and a stain on the carpet. I contacted my salesperson and she replied "ok". Items I was assured were completed indeed were not. I could continue but you get the picture. The closing experience was great! My loam officer was incredible and made it easy.

Do not close on your home unless you have all items complete and finished to your liking.