LGI Homes Reviews

Horrible experience. Was told we would for sure close in may but never happened as they informed me they could not connect power to house and it would take another 2 weeks. I called the superintendent of the electric company and they had power the next day. Once moved in the painter they hired did some of the worst job I have seen. I have family that own painting companies and they inspected it and informed me that this was shotty work. Paint spots on floor in bathrooms and you can see the drywall tape splitting in some areas. Wet spot in drywall garage as they roofers took a long time to install the breathing vent at the top. Very un organized and recommend before you move in check the homes they let you see before you by. I work for Charles Schwab and I have been telling everyone in my department on the horrible experience I went through. My next home will not be with LGI. ... More

I would not recommend this builder. They were terrible to work with prior to closing, poor communication, continued to provide every excuse as to why the property was not completed within the timelines given, extended out our closing dates as the house did not inspect in time. Any issues found during the walkthrough were to be addressed within 14 days after closing. We are over a month out, and warranty issues have still not been completed. In addition, we have experienced window leaks, and poor craftsmanship throughout the home - obvious they rushed completion and did as little as needed, without care for the buyer. Stay far away from any LGI community. ... More

This is my first house - and the organization of LGI is a mess my closing was a mess. NOONE cleaned the house before closing, there were tons of things not completed of my "punch list" AND inspection. And now after moving into the neighborhood is DISGUSTING. NO IN MANAGEMENT CARES NOR DOES ANYTHING ABOUT ANY COMPLAINTS. Please someone reach out to me I would LOVE to take this to a higher level - I'm tired of living in filth after paying almost $1,000 in HOA fees.

I would have never bought a home with LGI if I knew I would have all the problems that I did as soon as I moved in. I feel like the quality is not worth the money and that the builders (inspectors) did a horrible job catching mistakes. I had a chunk out of my foundation, a water leak that leaked under my new floor that had to be torn out with mold, and a fence with several cracked and uneven boards. There are other little things wrong as well. Very unhappy.

Horrible I was going to move to California and buy an lgi home but now due to the bad experience never again.

The LGI representative I had contact with were not very customer friendly. The LGI representative I worked with to close on the property was much better. The first individuals you meet represents the company, my experience with Ms. Shereka and Mr. Jon was unbelievable. I a a busy professional and I could not believe LGI had these two individuals representing a company with a brand on the line. The only reason this deal closed is because of an urgent family need. I will not ever forget this experience, it was the worst and I own 2 other properties in NC.

The home is great. The problem is that there were things wrong with the home and when I ask when these things will be fixed I get " we will get it taken care of." then nothing. no call back no email saying this is where we are at and this will be resolved. NOTHING. Been going on for a month now...

Our experience purchasing a new construction home by LGI Homes has been incredibly frustrating and disappointing. We knew that no upgrades or customization was allowed with our home, but the builder used the cheapest possible fixtures and finishing touches. Though we moved in over a month ago, we still cannot use our master bathroom because the shower was installed improperly. They are unable to replace the one-piece shower (which we specifically wanted) and will need to replace it with a 3 or 4 piece shower (much harder to clean). However, having this issue addressed has required constant follow up on our end and an ability to meet staff and contractors during business hours. Despite constant communication on our end, no one can give us a timeline for replacement. We have also discovered that our backyard was over-graded, exposing the septic system. This will require new dirt to be brought in and our entire yard to be regraded and re-seeded, after we finally grew grass. Again, this has required constant nagging on our part to make progress. We are ping-ponged between staff, who constantly direct us to someone else. We cannot wait to have these issues remedied, so we can finally unpack fully and move on with our lives. ... More