Pacesetter Homes Texas Reviews

Our experience was a long 18 months Mt waiting but at the end it was worth the wait. The quality of the build and the constant communication and updates from our home specialist made it easier. They did an excellent job and we couldn’t be happier!

Paula was always friendly, helpful, and trustworthy.

Was very impressed with the manner in which they always tried to keep things as up front as possible in the months that there was so much uncertainty not only in the market of housing but on all fronts! Their staff was friendly and helpful as far as they knew what was going on! A very good company with great integrity I think!

While we didn't go the normal approach of picking a lot and starting the building process from scratch, we had a pleasant experience during the purchasing process with Pacesetter. 3 months into our home and I would say that everything is going great. The only knock I would have would be that the quality of some materials such as paint, fixtures, etc. are adequate and wouldn't consider high quality. In addition the workmanship was definitely not 100%. I would say the team got the basics completed but couldn't get that last 10% of quality into their build.

It took over a year to have my home built, even though other homes that started the building process after mine closed before me. I closed 11/23/21 and still have outstanding issues which have yet to be addressed. A date was set on 2/16/22 for ALL issues to be resolved and 4 have yet to be completed. One of which is a hole in the siding outside above my garage. I’ve had numerous electrical issues with breakers tripping that is a huge concern. The most recent being the microwave which has been submitted to the Pro Home folks. Stay tuned…

From the sales agent to the contractor, everyone was amazing, helpful, responsive, kind. I really appreciate the Pacesetter group, especially Tina and Reuben! I love my new home!!!

My Sales consultant was very good. I liked him the way he explained things to me. As I am a first time home buyer. Overall the quality is good however there could be improvement on the Quality of construction.

Susan W. was a great sales rep from Pacesetter she guided us through the whole experience. She helped find the right home for us and was transparent and helpful along the way. It was a pretty seamless experience. We were disappointed with the quality of work done on our final walkthrough punch list items. Not even 2 months after closing, one of our "corrected" walk items, a leaky window, was discovered to not have been fixed properly and we are now fighting to get it fixed through warranty. Communication with the contractor/superintendent on some scheduling follow up items wasn't great. It's unfortunate that the window was not properly remediated before closing since it was our expectation it would be fixed prior to closing.... It seemed as if it was just painted over. Now that we have been in the home for a couple months there are some hardware items that are loose and of low quality. ... More

The salesman was very nice and helpful.

Overall a pretty good experience

We bought home from pace setter and closed with in one month. It was almost ready built and some one backed out seems. the closing experience was great and quality of construction also good and however builder manager failed to educate us and address minor issue found in third party inspection. The response was not so great , may be I am not little Patient. But I waited almost couple of weeks.

There were several issues known at the time of closing by the homeowners and the builder which were promised to be handled quickly. The things that were on the exterior and visible to potential buyers were handled very quickly. Not the case on the interior. I would caution anyone who wants to close before the home is 100%, don't do it! Wait. Once you close Pacesetter disappears.

Overall experience has been great! There's been some issues that need addressing, a few of which have been fixed, the others are in the works.

The experience was great, Jorge the salesman always call me to let me know how everything was at the house. But since I move they still own me a screen for one of my windows and some electrical plugs doesn’t work and they promised me to send the electrical guys but nothing. Just before you get your home check everything

In the end they delivered a quality home we are happy with.

Make sure you continue to check the home during the process and point out issues early to be fixed or they will make some excuse why they won’t fix it if it’s too late in the build or during your walk through. Be diligent as they told me they’re “not building a magazine home” so have a very high acceptance for not quality work.

The builders and office support staff communicate regularly.

Great floor plans and good selections, variety of materials. We have had problems getting things fixed that were not right from day one. The front door didn't fit the frame and wind blew through it. Windows were put in wrong, and getting things fixed in a timely manner has been a problem- especially with the windows. They come, say they'll be back and then don't come again until a new report on the same issue is sent in. Communication is the big problem. Other than these problems we are pleased with Pacesetters.

Make sure you to walk your home properly before closing. The warranty process is very cumbersome and getting repairs done in your home takes forever. We've been dealing with some repairs in my house since October. You'll be the one running after and calling all the vendors yourself.

Just had some issues with some repair and they determined not up to them. Who built the house? Declined replacing the door to the garage that had dents and a gap of space in it I guess was our fault. We had black plastic in our backyard coming up that they didn’t fix. Our fault? Really confused.

Build was not great. House leaves much to be desired. A lot of corners cut and mistakes are riddled throughout the house. Not sure how someone can come through and approve these kinds of mistakes and failures. Looks great from the outside, but not great work done.

The price of the home was great. The incentives were also good. Home buying process was strenuous and stressful going through Pacesetters preferred lender. Items on inspection that were supposed to be fixed twice prior to closing were never completed and never followed up on. Pacesetter offers “white glove service” technology within the home who never responded to emails about setting this up and again no one follows through to ensure this happens.

This was our 5th and last home purchase. It was our 1st from brand new build, picked the lot and model home so we have nothing to compare the process to. It took 8 months which I guess is average home build time. Got off to a slow start, changed construction managers midway through. Some phases we felt were rushed, i.e installing cabinets before textured drywalls. Landscaping could have been better, don't care for some of the foliage. Appliances could have been better quality.

Many of my issues pending from preclosing and few I reported after moving are not fixed. I sent or followed up with builder atleast from 45days but yet to be fixed. I have issues with door gaps where I see cold air coming in, drywall cracks,paint issues,tile cracks,garage door gaps.......prohome is another story where they hardly respond and only ask me to wait.....its been 2 months and many issues were identified and never fixed.

Signed our contract August of 2020, was told construction would start in December and closing June 2021. We closed at the end of July 2022. There was approximately a year delay even getting to the slab being poured. An issue with the permits and city, I appreciated the weekly update calls with my sales person and builder, but having to wait 23 months, I would've appreciated outreach from someone higher up in the organization to explain what was going on and acknowledge the situation. It look me following up to confirm closing date and time, and once we closed there was nothing. No congratulations from our team, closing gift, acknowledgement. We received cookies with a note asking us to complete a survey after we had moved in for about a month. Overall we are happy with our home but the overall experience was less than expected. ... More