Pulte Homes Reviews

We are incredibly grateful for the entire Pulte team who supported us throughout the process of purchasing our home. Jorge was the person who first introduced us to this opportunity and presented the home to us. His knowledge, professionalism, and genuine care made a huge difference from the very beginning. He helped us see the potential of this investment and gave us the confidence to take this important step. Victor was also exceptional throughout the entire process. He was always available, responsive, and extremely helpful. Even on the weekend, he went to the house to film and check things for us, and he was always willing to help with everything we asked. Every time we sent a message in our group, he responded promptly and made us feel that we were truly being taken care of. Matthew also provided excellent support, especially during the follow-up of the home and the appliances. He helped us check everything carefully and made sure we were comfortable and satisfied with the details of our new home. The three of them were professional, attentive, patient, and genuinely committed to making our experience a positive one. We are extremely happy and satisfied with the service we received. For us, this home represents much more than a purchase. It is the realization of a dream: investing in another country, building something for our family, and taking an important step toward our future. We are very grateful to Jorge, Victor, and Matthew for being part of this journey and for making the experience so special. Thank you for the outstanding service and for helping make our dream a reality. We could not be happier with our experience! ... More

Overall great experience! I was told and believe Pulte is a great builder .

Overall good experience. Nice home and landscapping and the work is well done.

Overall this house will make a good home. The finishing touches, paint, a few flooring issues kept this from being a 5 ⭐️overall review. So far most of our issues have addressed in a timely manner. All new homes will have minor issues, so I would still recommend Pulte to home buyers!

People are responsive. There have been minor issues but feel they will be addressed.

Great service and prompt responses when we had questions concerns.

Overall this new build was much more of a struggle than a couple other properties I have built in the past. Overall the people were pleasant, but lots of misinformation, mistakes, and very sub par contractors and workmanship from almost every single trade. Closed on home and literally trade had to come back as nothing was tested. Electrical errors, oven issues, HAVAC issues, plumbing issues, painting issues, irrigation issues, garage doors etc. Very disappointed as we felt there was no checks and balances with the builder checking and verifying things are operational before closing. They build fast if you are looking for that, unfortunately the workmanship suffers. Great neighborhood and layout and luckily they have been responsive on fixing the majority of the items. ... More

What would you most like potential home buyers to know about this builder?

Build quality was low. Had 2-3 dozen issues found between pre drywall and final walk through that needed to be addressed, including some that still need addressed. Poor communication from sales, construction manager, and warranty team. Schedule delays due to apparent mismanagement of trades. Typically quality and speed are inversely proportionate, so speed has to be sacrificed to increase quality, but the build process was the worst of both worlds.

"While the location of The Elms in Saratoga, CA, is excellent and the physical construction quality is strong, the business practices of Pulte Sales and Pulte Mortgage are predatory. Prospective buyers—especially those buying $2M+ homes with complex tech compensation (RSUs)—need to hire a real estate ***** before signing Pulte's contract. Here is the exact trap we experienced during our transaction: The "Conditional Approval" Deposit Trap: Pulte's sales contract contains a dangerous clause: if ***** issues a 'conditional approval' and the loan later falls through, Pulte claims the right to seize your earnest money deposit (~$60,000). Pulte Mortgage gives conditional approval easily—essentially to anyone with a W-2. Failure to Underwrite & Deposit *****: After issuing conditional approval, ***** failed to underwrite our first ***** grant, incorrectly misclassifying it as a bonus and refusing to fund the loan under their own criteria. Despite the financing failure originating on their side, Pulte threatened to keep our $60,000 deposit. Note: Pulte requires deposits to go directly into their corporate general fund, not a neutral third-party escrow account, making retrieval extremely difficult. Escrow Delays & $11,000 in Per Diem Penalties: Fighting their refusal to fund ate through two weeks and caused us to miss the initial close date. To save our $60,000 deposit, we were forced to switch to an expensive alternative lender. Pulte delayed two full days just providing contact details for the lender. Despite the sales consultant verbally promising we would not be charged delay fees, Pulte enforced a $300/day per diem penalty, costing us $11,000 in total delay fees caused entirely by *****'s underwriting failure. Refusal of ***** Communication: Throughout this ordeal, the sales consultant at The Elms repeatedly blocked us from speaking with corporate leadership. When we requested to speak to the local sales manager prior to signing closing documents, we were explicitly told 'managers do not talk to customers'—an appalling ***** of disrespect on a $2M purchase. Predatory Tactics Confirmed by Outside Lenders: Outside financial institutions—including Wells Fargo—were shocked by *****'s 'conditional approval' mechanism, with multiple lenders pointing out that forcing buyers into compromised positions under ***** of deposit forfeiture resembles predatory lending. We made the mistake of ignoring prior negative feedback regarding this specific sales consultant at The Elms, assuming our transaction would be different. Do not make the same mistake. The builder incentives look attractive initially, but ***** and Pulte Mortgage will use contractual loopholes and communication stonewalling to extract thousands in extra fees or take your deposit. Do not sign without an ***** reviewing every line." ... More

The brick trim on the front and the back of the house had to be redone after I moved in and they left a big mess in and around the house after the repair work was done.

Roy ***** made a great home, and Kurt ***** made the process easy. Love my new Pulte home in Eden Prairie.

We absolutely love our new home and could not be happier with the quality of the finished product. Building a new home can certainly be stressful at times, but having someone like Donato overseeing everything made the experience so much better. We feel very fortunate that Donato was our foreman, and we sincerely appreciate everything he did to make our new home something we are so proud of. The communication from him as well as Pulte's updating emails with pictures was greatly appreciated. Thank you Pulte & Donato for making our new home such a wonderful & easy experience.

Ray Whorley was a pleasure to work with, he was very responsive to my questions and ensured any issues I had were resolved quickly. His knowledge of the property is excellent. He made my home buying experience a wonderful experience

Typical quality for production builder. Unit not 100% ready when asked to close. Dealing with a lot of post close fixes

Pulte should never even offer this gawd awful exterior paint color. I ordered what I thought was a light gray but its actually light blue! When I picked the color I was shown colors blocks with the scheme...not what it actually looked like on the home. Its incredibly disappointing and I will need to have it painted. This was supposed to be my dreamhome but the color literally makes me nauseous

Warrant connect has been ok, and I'd rather not comment further

The pre build process was great and even the building process. We were given timely updates and pictures were provided. It was move in time that was problematic. There were many issues with the house before we moved in and the house wasn't ready for us. Lack of communication and false promises.

Sales experience was determining factor behind my review process and my impression of Pulte. Vivian ***** was salesperson and has ruined Pulte's name for me! I would never work with her and Pulte again!

, but for most of it we were told it's in tolerance. I can go to the model home and it doesn't feel like that. From the pictures we took during the build its obvious no one filled in the chunks missing out of the foundation. The garage floor was epoxied by the builder contractor, but its clear they didn't grind it down first as there are many many dips in the floor which the epoxy shows even more where they are.

Some of the process has been great yet some has been dismal. The inside finish work and the paint has not been good at all. Poor craftsmanship and it appears there is a lack of pride in doing a good job by some of the subcontractors, or trades, as the construction managers called them. The finish work appears to have been rushed to completion to meet a build deadline established at the beginning of the process. Once we took the keys our construction managers have been difficult if not almost impossible to get a response to texts or calls. Our sales representative was, and is, fantastic. The warranty center has been great to work with. Very responsive to our needs. The design team was very knowledgeable and extremely helpful during the entire design process. ... More

I would not recommend to buy a pulte home in ***** as they have ***** cases against them.

Sliding doors have the water leaking, bugs intrusion, airflow due to the holes/open spaces. Windows have the water leak. Doors have open spaces so bugs came in the house. Air condition duct leaks, etc

We had an amazing experience all the way long. And even after, we do had some issues, but everything was solved asap.

Overall satisfied, however, we were not happy with no towel bars in the master, no linen closets in the entire house, and lack of an extra window in the downstairs bedrooms - both are very dark because of the outside cinder block divider between homes. Also upstairs living room could use an extra window across from the kitchen to bring in more light. Floor plan is awesome -works great for us.