Pulte Homes Reviews in Phoenix Mesa, AZ

Transformer box and plants issue is still not resolved

Overall I'm super happy that I went against my gut and purchased my new home. I am absolutely in love with my house but that's after me fixing a lot of things I felt should have been fixed by them and having to have the warranty people out here multiple time to fix things that I could not. The sales person was very responsive to us until we signed papers and put money down and then we seemed to become less important. There were times that I felt like they felt I was being a pain in the a** but when you pay this much money for a house you kind of expect it to be move-in ready. Our construction manager was great and he found things that we didn't find on our inspection. I wouldn't say it was the worst experience but I wouldn't say it was the best and I definitely felt like there was some areas that they could improve in ... More

My Builder Geoff was awesome, he was responsive, informative and very easy to work with and understanding. I have had a few issues since moving in. It has been over 1.5 months and still do not have cabinets fixed. I have yet to hear from the warranty company about my roof and brick wall despite a few emails and 2 phone calls in the last 3 weeks. They are NONRESPONSIVE. The loan process was a nightmare, I was sent information that didn't belong to me, my loan processor was changed and was sent multiple documents that were identical, the overall loan experience was a complete joke. I was told I lied on documents, and when the supervisor got my documents from PULLING MY CREDIT, and my TAX DOCUMENTS there was no apology issued and it was brushed under the rug. The supervisor that I was in contact with during the home building process was awesome, Geoff was in contact with me the entire time, and answered all my questions, I did not think that Pulte could be such a dishonest company to buy a house from, and nor would I ever work with their loan team again. Unfortunately I am stuck fighting with the warranty team, of which I have already submitted an ROC complaint with for repairs and ignoring my concerns. ... More

The best quality new construction I have purchased. I’ve previously bought new construction from several builders nationwide. Quality materials and attention to detail shine. Granted the construction process has improved greatly over the years but I had an opportunity to visit the construction site regularly and I was impressed. Pulte just built my last home and I’m grateful I chose Pulte.

Rubio was great in walking us through everything I needed for our investment property. Most guys power thorugh the walk, incase repairs are needed. Rubio did a great job at identifing the issues and taking action to recitfy the issues. All round we are very happy with the purchase and the transition was made very smooth.

Rj our sales agebt was top notch. Amswered all of our questions amd helped us find exactly what we were looking for. Cody who is our geberal foreman was also fantastic and answered all of our questions regarding the build. We are super satisfied with our home and the experience with Pulte and the team.

Homeownership is a significant investment, and it's important to ensure you're receiving a high-quality product. In my opinion, Pulte Homes did not meet those standards, as their quality and workmanship did not align with expectations. It raises questions about how certain inspections were passed. Before making a purchase, I recommend conducting thorough research, to include speaking with existing home owners.

Getting any issue fixed from Pulte is a nightmare and the customer service is very poor, They don't have required knowledge to understand the issues and they don't resolve most of the problems during the warranty period without arguments and multiple follow ups...

We cannot say enough good things about the buying process at Pulte in Merrill Ranch! From day one the team was warm, attentive and upfront about all the details. We never felt rushed or pressured and the multiple times we asked to see homes or see the same one over and over they were spectacular. The actual buying process with their lender was simple and easy to navigate and made the transaction very smooth! Each step of the way from selection to financing and title the team was engaging, supportive and professional. We hope this is our forever home but if not we will definitely be buying from Pulte again! ... More

The whole experience with Pulte was fantastic. Their mortgage company was great to insurance also. Highly recommend!

We loved our experience with the sales team and project managers. Our home came out perfect. On the other hand, Pulte mortgage hands down was the worst thing experience with a lender we’ve ever had. A+ credit, seven figure income and enough assets to ultimately pay cash for the home and they couldn’t figure it out. Absolutely horrific experience.

Poor follow up with construction crews and poor quality of work. Basic things not caught prior to presenting my home to me. Multiple items pointed out and we were told would be fixed prior to move in and they were not fixed. These are basic and careless mistakes such as patching a screw hole and replacing missing cabinet hardware. As a home buyer I shouldn’t need to point out the obvious.

Best home buying experience ever. Pulte does an excellent job from start to finish. Also only Builder with a 5 year warranty for leaks. My next home will be a Pulte too. Thank you

The home inspection uncovered numerous problems, but they haven't addressed a single one. Many issues remain unresolved; they're simply stalling for time. If I had to choose again, I would absolutely not buy a house from this developer; they are absolutely terrible. I would also not recommend them to any of my friends.

Poor customer service, not responding to the issue. As the forgein buyer, they took an advantage and did not treat our concern seriously. We only requested the issue due to the different material was using in my new house and was not selected when conducting the upgrade at design center. We were not requesting to remove it but give us the certificate for the material, never heard any response back. Won’t recommend people buy their house .

We just remodel the yard and interior decoration , I think need some time for more feeling

Keith was great. Efficient, methodical and practical.

We chose Pulte largely because of the great initial experience with our salesperson, Vivian. However, that positive impression did not last. As the process went on, her demeanor shifted and interactions with my husband seemed dismissive. She was not present at closing, and when I came back afterward with a question, she did not recognize me. It felt like once the sale was secured, the level of service dropped off completely. Emilie at the design center was absolutely phenomenal!! She made what could have been an overwhelming process feel fun and exciting! With such limited time to make major design decisions, her expertise and natural eye for design were incredibly helpful. We shared our vision, and she immediately understood it, guiding us to stunning selections that we truly love. We couldn’t be happier with how everything turned out with the upgrades we selected. Cameron, the general contractor, provided great communication and attention to detail during the build, which we appreciated especially since we lived out of state. During the build process he was excellent in communication, reassuring, and provided thorough updates. Unfortunately, the closing process felt rushed and unorganized, with the pool team unprepared and windows not completed. After moving in, we began noticing quality issues, particularly with items we did not upgrade, such as outlets not working properly, door lock not working properly, large hole in the drywall under the countertop, paint quality, refrigerator not installed properly, etc. We were surprised by the lack of attention to these details, considering the number of “quality” inspections conducted throughout the process. It was especially disappointing after closing, as we were under the impression there would be continued support during the first 30 days. While some items were addressed quickly, others remain and will need to be included in our one-year walkthrough list. We are overall disappointed with how much additional spending was required for items we expected to be included; such as certain fixtures or finishings. Many upgrades were limited to just pre-wire/pre-plumb, or not available. Overall, our experience started off positively, and the build process initially met our expectations. However, by the end, several aspects fell short, leaving us frustrated and disappointed at a time while we should be enjoying our new home. We recognize that some of this may be due to our desire for higher standards and customization, but it still impacted the overall experience. ... More

We love our house. Everybody at Pulte was great to work with. Our construction manager , Joe kept us updated through the construction process. Overall it was great experience.

The staff at Pulte Homes did a wonderful job from start to finish, providing me with information and updates on the progress and the completion date. Their construction manager, Cole, was exceptionally thorough during the final inspection. It was an overall great experience.

We love our home, no question. However, we were disappointed that the gentleman who took us through our final walkthrough promised that certain issues that were spotted would be taken care of. They were not. Nothing major, some doors needed spot painting, a toilet paper dispenser was missing, A/C documentation was never delivered, etc. We decided to wait until the 9 month inspection period to bring these issues up again. We do enjoy the home and the area, The quality of the home in general is good. We look forward to living out our retirement years here.

The only place that felt they were helpful was in Title!

From the very beginning the Pulte Group and staff have gone the extra mile to identify and meet our needs. Their responsiveness has been exceptional and the overall process painless.

Talk about a “all in one”experience! Whole process was very simple. Financing was a tad more painful than usual. Tons of askings of the same documents and explanations for minute items but all in all, not bad at all.

Govany is the worst super you could get. unresponsive, no accountability and constantly blaming others for his short comings. We have to replace the our entire floor, garage floor, repair cabinets, countertops, windows, carpet, and shower glass still 2 moths after closing. all items we brought up well in advance of closing and initial walkthrough. Dont walk . . . RUN! away from pulte. Others in our community are having the same issues.