Pulte Homes Reviews in Phoenix Mesa, AZ

Poor sub standard quality of work. Very poor service. Pulte lost its credibility by charging massively for a piece of cardboard house. There are nails comming from all over the carpet area. Walls are so week that a 3 year old can break it. Try to drill a nail on the wall it keeps going In and drops inside. Ceiling lights are not alligned all the lights looks like it's an abstract art. And even after raising the concern no response. PULTE IS NOT TRUST WORTHY AND NOT APPROACHABLE. AND CHARGES YOU TRIPLE FOR POOR QUALITY HOMES.

Superintendent was great. The subs ran the schedule. I was a general contractor for 48 years. The subs did what I wanted and when I wanted it done, not the other way around. It should not have taken 7 months to frame a 1756 sq. ft. house on a slab. House should have been done 3 months sooner.

My experience with Pulte was less than pleasureable as a 1st time homebuyer. In the beginning my sales agent offered and sold me upgrades & options that were not available for my model. My Pulte sales agent changed and my new agent was rude and basically threatened to cancel my contract, after I questioned changes. They made multiple changes to my options and did provide me any new choices and basically "I have no choice but sign change order or he could just give me earnesr money back, and sell my home to someone else for more money." The rep at the design center was snarky and repeatedily made insensitive remarks about my purchase. My 1st contruction manager never made contact and I was never given the opportunity to do any review or walkthrough of my property until drywall walk. Calls were ignored and emails leave unresponded to. Pulte mortgage was even worse when came to communication and failed to advise that I could have locked my rate way sooner. It took my realtor and myself chasing them down when rates increased to get a lock completed (which us costing me greatly). I will say that after filing a complaint with corporate I was given yet another agent name John. John above and beyond to try to make my situation right and keep me from walking away from this deal after 10 months of a building process. Also I received a new construction/site manager named Joey M. Joey is absolutely AMAZING. He works with integrity and went above and beyond to ensure my home was done with the highest standard. Joey continues to work to ensure all the items that were to be completed for close walkthrough are being done. I am 2 months after close and still dealing with issues, but have confidence that Joey will get the job done. My experience with Pulte made loving my new home difficult at first... and I nearly cancelled and walked away from thousands of dollars because it was so bad. However, thanks to both John & Joey showing they cared and my concerns were valid I moved forward. I am learning to love my home and hopeful that the issues will be resolved soon and that Pulte will learn to do better business and hire people with kindness and integrity. Purchasing a home is most peoples largesr lifetime purchase, and many people like me work hard and have saved and sacrificed for this opportunity. We all deserve to be treated fairly and respect at all times, but even moreso through a process suchas buying a home. We have lots of choices in builders and Pulte should value their customers and clients with that regard. Respectfully, N. Taylor ... More

Daniel and Morten made the potentially stressful experience of building a home very pleasant and exciting and we were thrilled throughout the whole process to be able to work with them and see the process of the home.

No complaints other than the rate hikes

This is our 5th new build, 2 with custom builders, and our Pulte contruction manager was the best we have ever had. The final walk through had usual minor issues, but MUCH LESS than our previous homes. Very good experince overall with salesman and construction manager.

Pulte homes is overpriced for the quality of materials they produce. From the faucets to the flooring it’s all very cheap. Downstairs was mixed with carpet and tile for the standard build they ran tile @ the front door (foyer)and then just laid one piece of carpet in front of the stairs and went back to tile for the kitchen and dining area and back to carpet again for the “living room” which isn’t a living room it looked horrible. The faucets are so cheap it’s unbelievable. The cabinets are super cheap. For the amount of money they ask they could @ least provide the buyers with better quality materials even @ the standard build level. Oh and when you go to the design center for “upgrades” if you take them up on their “upgrade offer”once you leave you’ll realize you could’ve bought a new house or a new car. The design center is a joke!!! The entire build is very cheap for the money they’re asking for their homes. They include a stove, microwave, & dishwasher after all the money you spend you mean to tell me you can’t include a refrigerator too? Everything is really cheap baseboards, cabinets, paint job, flooring, windows. The structure of the build overall is not strategically efficient. The master room is so tiny you’ll think it’s for a kid. The other bedrooms are basically closets. It’s a total rip off building with Pulte. Words can’t quite explain my dissatisfaction all I can say is look elsewhere for a better quality builder. The homes are not worth nearly a half a million trust me. Run the other way and at least see what you can find. Don’t stop here. AGAIN the way they structure the home is basically apartment style. There is NO real living room it’s so heartbreaking. The quality and the structure of the build layout is jaw dropping when you do your final walk through. Their prices are way too high for the quality and amount of space they provide for a full functioning family. Pulte chooses quantity over quality. I’m leaving something out but if you don’t take anything from this review take this note this. Your dollars will not stretch well building with Pulte. They purchase the cheapest materials as far as faucets, cabinets, baseboards EVERYTHING the sinks toilets they’re all HORRIBLE. I understand they’re in the business to make money but this is total greed. I also understand their design center sales pitch but my God even at the standard build level don’t provide the bare minimum quality materials it’s not fair to the buyer whose not “wealthy” people just want to buy a nice home for a half of a million in hopes to stay forever but honestly you can’t stay forever because your family will out grow the living space. There is no living room period and the bedrooms are for newborn babies. Pulte should be ashame for their asking price and then for the quality of work after their sky high asking price. They’re not quality builders please note that. You’ll be disappointed I guarantee. I’m very disappointed. I built nearly a half a million dollar home and my home feels like a cheap apartment. They’re no good with quality, structure layout, or size! Signed A Unsatisfied Customer ... More

Working with Pulte was surprisingly easy. They involve the homebuyer in every aspect of the homebuying experience. Their homes our beautifully built and the quality of the home for the price is good. Everyone I worked with; loan officer, home design, construction manager and closing agent were all very personable and knowledgeable subject experts. Pulte is a homebuilder you can trust to build well crafted quality homes.

Been in new home for one month now. They forced us to close by Oct 1 to hit their quota after we waited over a year for it to be finished. Now waiting weeks for someone to feed pond to all my issues that were not complete. My punch list. Everyone dark except these surveys

Very disappointed. Apparently, there are no true craftsmen working for Pulte only the cheapest laborers. There are too many issues to mention them all. The finish on the walls looks terrible. There are runs, clumps, and drips everywhere. There were several places that were marked for repair by our construction manager that the workers ignored. The bathtub and shower were left outside for months and filled with garbage and bags of grout. The shower and tub are scratched, scuffed, and stained. There was a globe on one of the bathroom light fixtures that was very obviously broken. I can only assume that they thought the lightbulb wouldn't need changed until our year warranty was up because there is no way they didn't know it was broken when it was hung. One of the kitchen cabinet doors was broken, all were very cheap looking. Several of the closet doors do not open properly. I could go on and on. The neighborhood is the only thing that makes buying this home worthwhile. We spent our life saving on this home and don't feel it is worth even a third of what we paid. We had to repaint the entire interior and change out the bathroom fixtures. Everything just looked cheap and junky. Also, HATE the fact that we had to have the giant 1970's mirrors in the bathrooms. They make the home look very dated. I asked that we not have the mirrors in the bathroom but was told that was not an option. The mirrors are glued to the walls and the walls behind them are not finished so we can't even remove them ourselves without paying a ton more money to have the wall fixed. I cannot even express just how disappointed we are and how much money we have had to spend, on top of the extremely high price we paid for the home, just to make the house livable. Would not recommend. ... More

Myself went through three different site managers in a nine month. Period there was no accountability of the work being done on my house. There was no quality control. There is still being worked on my house. Two months after I had moved in and constantly trades not showing up, who are scheduled to show up.

Poor Workmanship. House was dusty and dirty when we got it. I thought it would be nice and clean and shiny like the models. Nobody wants to take accountability for the workmanship.

Great Sales Personal and Mortgage people Construction crew chief was vey good ,, quality workmanship on house----well not so great ..... The personal building appear to less then qualified and in a hurry to get work done alot of simple quality features missed... trying to get things corrected good luck see ya in a the next lifetime.... after you close---your almost on your own

Pulte Homes , Project manager Joe goes above and beyond to make sure everything is perfect before getting into your dream home. He was very attentive and very knowledgeable to answer all questions even after moving in. He made me and my family feel like family.

I find my self very saddened to even have to write this, however this build is one of three for my family and by far the worse experience I’ve had with Pulte Builders. First it 14 months to build and close but that’s a story for a later date that I’m willing to share when or if asked. Now that we’ve been in the home for two months which we can’t use the bathtub, the window blinds don’t operate properly, closet doors slam when used, the floors won’t come clean no matter what, they continue to look very strange. A eight foot office door will not latch. The list continues. My main concern is the employee at the warranty center are very rude and work against us the homeowner. In the past I had no problem giving Pulte very high marks as a builder however that has changed. I just don’t understand how or why the service after the sale has failed. At this very difficult time I wrap my head around what’s happened to a company like Pulte. ... More

There are so many issues with the home. Finishing is bad. Paint issue in so many places. Field manager rushed us to give him good rating at first but now we regret it. Cracked walls, cracks and damages in the floor and in so many places. It feels like Pulte just want to sell their home and don't care about the home quality. We are having very bad experience. We should have gone with lennar or taylor Morrison. Would not recommend pulty to anyone.

I enjoyed my experience with Pulte as a first-time homebuyer. My sales rep was great to work with as was the construction manager. My house was delivered within a month of their original estimate from the day I signed on which was pretty miraculous considering the state of the supply chain during my build. Pleased with the final product. My one complaint after move-in has been dealing with the customer care team on the minor follow-up fixes. Lots of time on the phone on hold, slow turnaround times and have had some misses on scheduled service dates.

Our construction manager, Jim, was fantastic. He went above and beyond to respond to us at all times of the build. He was thorough with our walk through and made sure we were satisfied. His knowledge of the house and pulte put us at ease. He even provided us with a packet of his most recommended cleaning and basic handyman suggestions for our house as we told him we had some fun projects we wanted to do after move in. Our interactions with him were the highlight of our process and he made it so much better. Thank you, Jim!

Disappointed in the constant change with my close date. I had to reach out several times and ask questions about where my home was out. Everything was blamed on COVID but the problem was they were not realistic with their close date.

Exceptional service assisting us switch home model and location. Well built home. Final inspection had some small problems which were handled expeditiously.

In Covid Era, Builder was able to get the home ready with few change orders as supplies were limited. The home is build very nicely and we are happy with our lot and all the upgrades we selected.

We were rushed into our new home without many things being completed first. We have had various issues with the finishing stages of the home and the exterior of the home. Paint was not and is not completed to match colors, holes in cabinets, cracked cabinets, dents on facia of appliances, stucco cracks on most exterior walls, and many other little things that add up to a move in ready home, which this was not. They are fixing things as we go but that's not good business practices if you want to continue business. Would be nice to pay for a home that is move in ready, cleaned, not construction cleaned which is dust and insulation everywhere, and everything work before buyers move in. ... More

disappointed but overall nice house

we have a lots of issues at home we called them several times it takes more than a month before they do an action. some of our appliances ang not in good condition not working.

Decided to re-locate my family and build a new house which should have been nothing but exciting but wow was I wrong. Sales was perfect, good communications etc. Closing communication was horrible! Caused delays and extra unnecessary flights only to cause more delays and frustration. Workmanship: sloppy, holes in the wall were not patched, overspray on windows, paint splatters on the brand new floors, lines of paint crooked, floor boards uneven and appear dirty due to the way they were installed, cracked grout, etc. (we moved in over 2 months ago and nothing has been done) Appliances: lovely in appearance but 3 did not work and had to be replaced- microwave, dishwasher and oven hood. WE had to report to Whirlpool top get them all replaced Pulte did not help in any way. Driveway pavers are crooked and look like a 2 year old laid them. Paid an exorbitant fee for a smart home only to not have anything installed, all of it was on "back order" even though many neighboring homes have it installed already. Kitchen cabinets are beautiful but one had a huge hole in the bottom, did they think I wouldn't notice?? Marble slab we payed a fortune for is cracked. I know that the builder was pressured to complete the home (not by us) so that they could meet a closing date which I believe led to a lot of sloppy and unfinished work only to add frustration. AS of today none of the above has been resolved, the construction manager tries but he is overworked and over booked and at the mercy of workers supervisors who simply just don't care. I mean really Pulte - this is horrible. ... More