Pulte Homes Reviews in Phoenix Mesa, AZ

Overall the buying/building experience was very good. Sales and the field manager were great. The design studio experience was too rushed and the designer was ok, not great. Now that we have moved in, we found issues that there teams should have noticed and resolved. We now await how they do in fixing the issues. Our final rating will depend on how they respond.

Great over all experience so far. Some communication issues with things that need to be fixed but decent over all.

We’ve had so many issues. We were promised the home would look like a model home and it wasn’t. We are waiting response to get our issues resolved. Just felt like things were put together as quickly as possible knowing things could be fixed. On top of that we have plot issues. Our plot is smaller than what was supposed to be according to the plan.

I am very satisfied with Pulte

Pulte offered an amazing home design that was extremely functional for our family. Throughout the process we were told how Pulte goes above and beyond industry standards to ensure a high quality home is delivered. However, that was not the case. The building process with Pulte was awful. While our Field Manager was great, the quality of workmanship across was sub-par. We moved into our home with a long list of repairs still outstanding. As we move forward after the 1 month follow up, we find ourselves finding more things that need to reworked then before. Pulte is more set on getting these homes off their books then an delivering quality homes to their customers. I was apprehensive to build with Pulte to begin with, and I can say I will never consider building with them again. ... More

Be diligent in walking through your home while being built. Your project manager is there to help, direct, and get answers and problems solved. Overall a great builder.

Most everything was great. But unfortunately, as we expected, as soon as we closed and were given the keys, most all of the items that our building supervisor promised would be fixed within a few days (i.e. cabinetry x4, carpet), were never fixed and we never heard from the building supervisor again. As a result, we're forced to go through the Pulte warranty department which takes weeks and months to have anything addressed.

My superintendent, Walter, is the best. He was there every step of the way during the process. He explained everything perfectly, and any minor issues that arose because of the bad storm, etc Walter was immediately available to help and get it resolved. He is the best.

With the market we are dealing with right now I appreciate the communication and responses when I've sent questions.

Good builder and staff

Some subs are excellent. Others are animals. No pride in workmanship.

Biding on a new build was alittle out there, but after getting the house pulte did great!

The sales support ( Jeff ) and my Feild manager Llyod was excellent support for all building process.

Overall great experience. The contractor was very helpful through every stage.

Pulte builder team is amazing, Sales team including Sam and Sophia were excellent with communication as lots were coming up, we really enjoyed the Design center appointments, with this product line, Pulte should include larger tile with more colors, more selection in the countertop and cabinets. Most other builders are giving white cabinets, toffe cabinets as basic options to select from, Also the Counter tops should allow buyers to select from Quartz and Granite, No other builder is using the light cream 16 *16 tiles as basic options. Other builders in the area are offereing 18*18 as standard tiles with 4 colors to select from. Also the entire house is painted with one color. Most builder are including 2 tone paint, semi gloss in wet areas, shelves, bathroom, laundry. The basic paint you are offering required immediate painting. When we move into home and spend so much money, the basic paint should be something livable. Other Builders are giving the following, 2 tone paint, including recess lights in all area including garage, storage. We chose to go with Pulte as the product design and floor plan. The base price should include other items. The construction manager Walt has done an excellent job in building our home. He looked at all small details and the final walk was very simple few small items and they were done prior to close of Escrow. We really enjoying building our home with Pulte and hope they include few more options in the future community. ... More

Home buying experience was great, it was after that was a nightmare. The upgrades we paid for were put in the wrong spot and are having difficulties getting them to fix their mess up. Electrical issues in the garage. Lights flickering while a single device is turned on and I’m being told that’s just how it is, because the lights run on the same circuit as the outlets. Sink plug broke after first use.

The building process was straightforward and everyone at Pulte were very informative and helpful along the way! The result is a beautiful home in a great neighborhood!

Not very responsive to issues.

Great experience, would recommend to friends & family!

The overall buying experience was good, where it falls short is on quality. So many little issues had to be reported after build Completion. Some of them taken care promptly but some not good response. I would expect the build quality and material to be of better quality. As a homeowner it is a hassle to be responsible to find these issues later and report then to get addressed.

Scott my Super was very experienced and made the process fun. Sharon at sales was terrific and answered every question and gave great advice on what was needed. Sharon followed up on every aspect of my build. Great representation for Pulte

I think there was a rush in completing the home, compromising with quality.

I have met great people during this process, excellent customer service.

We have been in the house for over a month now. We had a list of issues from our walk through that weren’t fix before we moved in and additional issues we have found since moving in. There were covers left off of electrical outlets, broken freezer shelf, leaking shower in the master, and vent hood in the kitchen that was installed wrong. These are big issues , not just paint touch ups and we still have had no word on when any of it will be fixed. It appears your goal is to wait long enough for people to forget about things or end up doing the repairs themselves. It’s very disappointing. I wouldn’t recommend pulte to anyone. ... More

Pulte was very responsive in resolving the punchlist items at the closing of the house.