Pulte Homes Reviews in Phoenix Mesa, AZ

My experience with Pulte was less than pleasureable as a 1st time homebuyer. In the beginning my sales agent offered and sold me upgrades & options that were not available for my model. My Pulte sales agent changed and my new agent was rude and basically threatened to cancel my contract, after I questioned changes. They made multiple changes to my options and did provide me any new choices and basically "I have no choice but sign change order or he could just give me earnesr money back, and sell my home to someone else for more money." The rep at the design center was snarky and repeatedily made insensitive remarks about my purchase. My 1st contruction manager never made contact and I was never given the opportunity to do any review or walkthrough of my property until drywall walk. Calls were ignored and emails leave unresponded to. Pulte mortgage was even worse when came to communication and failed to advise that I could have locked my rate way sooner. It took my realtor and myself chasing them down when rates increased to get a lock completed (which us costing me greatly). I will say that after filing a complaint with corporate I was given yet another agent name John. John above and beyond to try to make my situation right and keep me from walking away from this deal after 10 months of a building process. Also I received a new construction/site manager named Joey M. Joey is absolutely AMAZING. He works with integrity and went above and beyond to ensure my home was done with the highest standard. Joey continues to work to ensure all the items that were to be completed for close walkthrough are being done. I am 2 months after close and still dealing with issues, but have confidence that Joey will get the job done. My experience with Pulte made loving my new home difficult at first... and I nearly cancelled and walked away from thousands of dollars because it was so bad. However, thanks to both John & Joey showing they cared and my concerns were valid I moved forward. I am learning to love my home and hopeful that the issues will be resolved soon and that Pulte will learn to do better business and hire people with kindness and integrity. Purchasing a home is most peoples largesr lifetime purchase, and many people like me work hard and have saved and sacrificed for this opportunity. We all deserve to be treated fairly and respect at all times, but even moreso through a process suchas buying a home. We have lots of choices in builders and Pulte should value their customers and clients with that regard. Respectfully, N. Taylor ... More

It has been almost two months since I came into my new home and have found a lot of issues with different things: kitchen cabinets, doors, baseboards, etc. and nothing has been addressed -and I submitted a report soon after we got in-. I send emails to the customer service team and they do not acknowledge receiving it, I don't know if someone got it and it's reviewing it. I just don't hear from them if they will address my concern or not. It has been very frustrating. I am very unhappy with how things have evolved since I got into the house, very, very unhappy. I still have doors that don't close properly and a toilet that doesn't fill up water; and it took weeks to answer to a problem with A/C without gas. ... More

In all honesty, the home feels that every corner that could be cut was butchered. We have so many issues with the home (doors, carpet, cabinets, paint, bathroom insert, tile, flooring, grout etc etc. Its been a nightmare to say the least...will not do again.

I Was not living in AZ at the time. I did all my selections via internet. I was told there would be weekly updates but received no information for months. There was constantly a change in contact people. The people I started with were not the people I ended with. Overall the home is nice, but there is some messy workmanship and communicationneeds to improve.

Horrible customer service. Do not make customers feel appreciated. Took 2weeks for someone to respond to water leak repair

Buying process was rushed and prevented time to research to avoid surprises, such as the terraced streets with open view fence in the back so that people can see into your yard. We found out you cannot plant anything to effectively block the neighbors from seeing in and that was not disclosed either. Exterior choice is very limited and too many houses look the same. HOA doesn't let you change enough. Also reported some issues that need fixed to the number they gave us and nobody has followed through with even a phone call or email. Our home itself is beautiful inside but the neighbors being able to gawk into the backyard and even see into the house ruins our new house joy. We regret this purchase. ... More

I would recommend other buyers to refuse to close until all significant items of the home are completed. We paid $1,350 extra for "Insulation at interior wall adjacent to Owner's Suite...". 7 feet of that adjacent wall (about half) was not insulated. Pulte's representatives say "since it is not an exterior wall or involve plumbing they refuse to insulate it.".

There was work finished after closing and the house was left in a mess. Paint spilled on the floor in pantry was the biggest issue. Then I went to cook and my stove shuts the breaker off every time I preheat it. (It also happens if I plug my toaster oven into that side of the kitchen so it’s not the stove. The electrician finally came after a month of complaints and missing the first appointment. He insists it was the stove and told me to call whirlpool (who told me they’d call back, which hasn’t happened yet). And the electrician replaced the breaker just in case. It can’t be the stove if the toaster oven causes it too so I have no way to cook in my kitchen and I’ve been here a month and half now. I’ve called the care center and complained on instagram and gotten no where. If I could give pulte all negatives I would except on construction. This is a quality built house ... More

Lots of minor issues and house was unfinished when we closed.

They build a decent home but the follow-up on punch list items and defects is lacking

There were numerous discrepancies with our home that were addressed during the final walk through that have yet to be fixed. Other issues continued to be found even after moving in. For example, lights in the kitchen do not turn on as well as the closet lights on the second floor. Overall, if we had to do it all over again we would have not chosen Pulte at all

Once they built the house, they dont even care to fix the issues reported during walk-in. They say they will fix it but they never do. Ask them to fix all issues before paying anything to them.

We’ve had so many issues. We were promised the home would look like a model home and it wasn’t. We are waiting response to get our issues resolved. Just felt like things were put together as quickly as possible knowing things could be fixed. On top of that we have plot issues. Our plot is smaller than what was supposed to be according to the plan.

We always had to initiate communication to find out what was going on. Our house took 2 months longer than expected, but at no point we’re we reached out to to be made aware of this extension our original estimate just came and went. When we did our celebration and pointed out items that needed fixed Steven said he would be “living at our house the next couple of days to get things done.” I’m sure he didn’t do that as many of the items were not completed. We had to close with items not installed and had to wait several days for them to be installed. Then they weren’t installed correctly.

Just not what I would have expected from a national builder. The house keeps us dry but that’s about all I can say about it. Very strange building techniques and materials. Very loud with outside noise. Cold and hot spots throughout. Exposed wires, etc. Just very poor effort overall. I would never recommend a Pulte home to anyone.

After two months of home ownership I have a 15+ bullet point list of issues still needing resolved. Still don’t have a working oven, and a row of tiles have fallen off my home due to poor workmanship during installation. A lot of the concerns have been brought forward from even pre closing dates that have yet to be fixed. Additionally since we started this process we are now on our third foreman... that should tell you something.

After moving in we noticed the Drywall texturing on our home was extremely bad. You can see lines, holes, defects, and areas that was not finished or sanded, etc. To date, workers have spent 5 days of re-texturing and sanding. And now, 3 days so far, of painting our home and probably another 2 ti 3 days to finish painting Then, they need to send cleaning crew to clean as well as cleaning the air ducts due to ALL the dust that have accumulated. Pulte's Quality control should have caught this issues prior to move.

Terrible with warranty issues. Sinkholes throughout entire Pulte subdivision. Admission that land was not prepped appropriately. Rather than reach out transparently to homeowners affected, everyone has had to track down people to talk to. Warranty windows set by Pulte and confirmed by homeowner result in trades not showing up as scheduled causing missed work and worse, no repairs being made unless homeowner reschedules. LVP popping up everywhere. Warranty sends one guy with no pics of which boards to replace despite the person who assessed the need for repair taking pictures and advising there was no need to keep boards marked in home. Trade showed up two hours beyond the 4 hour window scheduled. No call made to homeowner throughout the day informing of tardiness. Supervisor of floor warranty repair supposed to circle back a week later… did not. Says in text he’s sick. I will never buy Pulte again…. Beautiful floorplans… but dropping ball on craftmanship, ownership of mistakes, and customer service. ... More

Every time we submit a claim, we get told “this wasn’t reported during close, so we don’t know who damaged it”. That can be said for anything because it’s such a fine line. Seems a little ridiculous for such an expensive house and things are supposed to be under warranty. I can say the same where they purposely placed things that had flaws where it wouldn’t be obvious without inch by inch inspection.

Within 48 hours of moving in we had to have them come and tear out a shower wall because it was installed improperly. When I went back to the sales office to find out what to do, the sales agent said ‘it’s ok, it’s under warrantee’ like it’s no big deal to have to tear up a bathroom upon moving in to my new home because I don’t have to pay to fix it!!?! We were todl that they would replace several dead plants after things cooled down but when I asked about it a month later they said it was not their problem and I had to argue with the lady about it - they still aren’t replaced After our last rain storm I noticed that the drainage from our backyard was going under our garage porch opening up a big hole. and it looks like the water may be working its way under our foundation. They said it was the landscapers problem and they weren’t responsible - although the landscaper explained to me that they had nothing to do with the poor drainage issues. Again, I had to argue and fight with a very rude woman who told me they considered the matter closed. I subsequently had their onsite Foreman come over and he finally agreed that it was their fault/responsibility and when I called the very rude lady back, she still gave me a hard time about it. Pulte is the worst builder I’ve ever worked with. Their smiles went away pretty quickly after we received out keys and moved in ... More

Mortgage company was a nightmare to deal with. The sales office knew nothing. The construction manager got his good review from me and then ghosted me. I have tried reaching out to the service team to get some things fixed for about six weeks now and still, nothing is fixed. I feel like the materials used to build the house for cheap. And way overpriced. Overall disappointed.

When we purchased we made it very clear to Sales contact that we can't move before Feb 25 and for sure in 2024. Sales contact was very confident that house won't be complete in 2024 and it takes 8-12 months . We have written communication also Pulte pushed us to close in Dec 2024 citing binding contract . However , to close in Dec Pulte even didn't install the water meter And it took almost 20 days after closing to get Water connection and trash services started . It was highly inconvenient. pulte installed different colored appliances and not ready to address it. I n addition construction manager lied that he will help addressing issues after closing ... More

Make sure you inspect every aspect of your home build. We found numerous things wrong ( including beer cans in our walls). We found out that the flooring company Pulte uses has a D- rating. Once you sign the walk through papers you will not have much luck getting things repaired in a timely manner.

Final product was not in good shape. Entire countertop has to be replaced due to chips and wrong cutouts around cabinets. New HVAC installed in the wrong place, TWICE. One HVAC sounds like it is blowing up when it starts and stops. Upgraded ceiling fan in family room installed 15 feet in the air with pull chains. Seriously? Pulte mortgage continued to hound us for documents when we hadn't even sold both our homes. Work order placed for 10 various items on Oct 3rd. Have reached out countless times with no response. It's now Oct 26th. Wouldn't pick this company again or refer it to others. ... More

Pulte decides when the buyer has a walk through, even if the buyer isn't available. There is no recourse or anyone to receive your requests to simply attend your own buyer walk through. Pulte will change your inspection dates to meet their schedule. Now I have a workmanship issue and no one from Pulte customer care will respond. Go ahead, try to find people from Pulte on the internet. Imagine if you have a problem. You can't find anyone to call. They'll call you every day when you are buying, but can't return a call for poor workmanship.