Pulte Homes Reviews in Phoenix Mesa, AZ

We have issues with our counter top which un even , no resolution made after the report , we ended up getting new back slash. The price for the materials used for the house itself is over rated

build quality is awful.. did not expect this from pulte..

My family closed on our new home on 3/24. We were forced to close on an incomplete home because we were told that it would be ready, closing was scheduled, therefore we ended our former accommodation. We showed up to the walkthrough a few days prior to closing to find a house that was nowhere near finished. Huge holes in the ceiling, appliances not hooked up, paint not finished, drywall not finished, exterior not finished, carpet not properly installed, GFCI’s not placed correctly, the list goes on and on…. Stuart our incompetent construction manager had every opportunity to communicate, yet there he was, ready to walk a very expensive home with us that looked like a poor incomplete fixer upper. The day of the walkthrough, I stood outside with our newborn twins with tears in my eyes, knowing that if we didn’t close, we would be homeless. Every single dollar we had saved was going towards purchasing this home for our family. What should have been a joyous time for us, was completely robbed. The most frustrating part was that my husband and I had been very active in communicating issues we had seen while our home was being built. Stuart clearly ignored us and spent absolutely no attention to quality or standards on our home. No one should have signed off on this house to any standards. We closed due to having no other housing option and at the risk of losing our 25-thousand-dollar deposit if we backed out. After closing, Stuart was pulled off of our job at my request and Brandon and Nick sat in our kitchen with us and promised all items would be completed to the utmost standard and in a timely manner. Poor Nick got thrown into an absolutely mess left by Stuart. Unfortunately, here we are on 5/10, still living in a construction zone. Priority was not taken. It seems that Pulte would rather send 6 incompetent workers to try and fix something, rather than spending the money to have it done right the first time. We have not been able to unpack. We have not been able to come “home”. We have not been able to take a photo with our babies in front of our home. We have lost endless hours managing workers instead of earning income and spending time with our kids. Precious time and so much of our money has been lost. I am a cancer survivor. Why is this significant? Because I am supposed to control stress in my life. The amount of stress Pulte has caused me, and my family, cannot even be put into words. I have been forced to yell and argue numerous times with grown men, just to get work done to any type of standard. They threatened to paint my home when stucco was not complete! I had to yell and argue, just to have painters pulled until stucco work was done. I have had grown men refuse to take off their work boots, tracking God knows what into my new home for my babies to potentially ingest. I have had their playpen, cribs, clothing, covered in drywall. I have had to risk their health and my own by inhaling paint fumes and dust. The emotional distress Pulte has caused me is plentiful. It is May 10th and my home is still not complete. There are homes closing on my street, homes being worked on by many workers, yet the work needed to be completed on my home is scheduled weeks out. All my family has ever asked for is the home we put our life savings in to be done in the manner promised. I should have never had to be forced into a situation to yell at employees just to get work completed to standard quality. I shouldn’t have had to argue, just to have work done that was promised. But this is what it has come to. Every step towards completion has been difficult. As much as we want to start settling into our home, we will not settle for sloppy work. This is over a million-dollar home, and we expect the quality as we were promised. All outstanding work is currently still being scheduled and unfortunately this whole experience and lack of quality has left us hating our home. I fear the bigger issues that have yet to be uncovered. Only yesterday the electrician discovered that our kitchen pendant box had been covered up with drywall which is why we were only left with 2 instead of the 3 that was in our contract. We also have rattling ducts every time the AC comes on. Every time we try and make progress on unpacking we find more and more problems and issues with our home. A 1 year warranty is not nearly enough for what we have already and have yet to uncover. Attention and quality have clearly not been spent on our home. I fully regret our decision to purchase and close on this home. Pulte doesn’t care nor want to spend money to make things right. Most items are an argument and things only get resolved if I threaten to contact the ROC. They cut corners and cause extreme stress. I will never ever recommend anyone purchases a Pulte home. I feel robbed of so much. ... More

Where as we love our new home layout, we are very disappointed with the process and quality of materials. The standard finishes are embarrassingly cheap. When you walk through the models you are tempted to mimic what you see but doing so will cost you many 10’s of thousands more. The sales and construction crew made many promises they were not able to deliver and left a terrible taste in my mouth.

Love my home and thankful to have it but the experience with pulte has been poor. The house took way longer to build than initially expected and communication on realistic timelines were poor. Now that we are moved in, I can not get anyone from pulte to get back to me on work orders. I moved into my house on November 7th and 2 months later I have a window that still needs to be replaced, a cabinet shelf that is still missing and nobody seems to know when it will arrive, and a cabinet door that needs replaced - once again no idea when it will arrive. There's nails all over my roof and every time it rains I have to make sure I sweep the driveway before pulling in or out of the garage. The workmanship on my cabinets is TERRIBLE. Tons of flaws and scratches and issues with the cabinets that I paid a premium price for to get white - HUGE disappointment. When I submitted work orders on the pulte website I got an email back saying I should hear from someone in 24-48 hours. I had to call after 3 weeks without a response and then wait on hold for 1 hour to be told the repair portal was down and I was supposed to email my issues to this specific email. Well I did that over a week ago and pulte still hasn't even been in contact with me. Overall my house is very nice, but it appears that once pulte gets your money they don't care about anything else from that point on. I personally wouldn't buy another pulte home or recommend to friends or family. ... More

Decided to re-locate my family and build a new house which should have been nothing but exciting but wow was I wrong. Sales was perfect, good communications etc. Closing communication was horrible! Caused delays and extra unnecessary flights only to cause more delays and frustration. Workmanship: sloppy, holes in the wall were not patched, overspray on windows, paint splatters on the brand new floors, lines of paint crooked, floor boards uneven and appear dirty due to the way they were installed, cracked grout, etc. (we moved in over 2 months ago and nothing has been done) Appliances: lovely in appearance but 3 did not work and had to be replaced- microwave, dishwasher and oven hood. WE had to report to Whirlpool top get them all replaced Pulte did not help in any way. Driveway pavers are crooked and look like a 2 year old laid them. Paid an exorbitant fee for a smart home only to not have anything installed, all of it was on "back order" even though many neighboring homes have it installed already. Kitchen cabinets are beautiful but one had a huge hole in the bottom, did they think I wouldn't notice?? Marble slab we payed a fortune for is cracked. I know that the builder was pressured to complete the home (not by us) so that they could meet a closing date which I believe led to a lot of sloppy and unfinished work only to add frustration. AS of today none of the above has been resolved, the construction manager tries but he is overworked and over booked and at the mercy of workers supervisors who simply just don't care. I mean really Pulte - this is horrible. ... More

I would recommend having a home inspector accompany buyers on the pre closing and closing walk throughs. This would hopefully catch many of the incomplete items. I think the builder rushed the process in order to close on the last day of the month.

Had much difficulty getting any response from people. The workmanship was sub par, and from the mouth of the construction supervisor "Pulte will only do a much as the minimum required". I was not impressed.

Follow up on issues not addressed at time of closing has been very poor. Responsiveness by phone and email has likewise been poor. HVAC was not connected when we closed and neither was the kitchen sink, dishwasher or disposal. Cabinets were misaligned at time of closing and still have not been corrected. What started as an outstanding process has finished very poorly. At this point, I could not recommend Pulte as a builder.

Don’t sign closing documents until all repairs have been completed!! We completed our walk trough one week prior to close, pointed out the work needed and we’re promised most of it was going to be done by closing. That was not the case, they completed a few cosmetic touches inside the house but nothing everything. The manager did not complete the walk trough with us until two weeks after we had close and he took a list again of the issues needed to be corrected. Up to this date, two months after the walk trough, they have only completed two issues and only because they were affecting the HOA. I call the manager almost every day, leave voicemails and text messages but I don’t get anywhere. ... More

They do not respond to issues with the home . A lot of promises not kept. Communication is poor. I would advise to look for another home builder.

It started with my Pulte realtor. No help, no updates, nothing as we lived out of state. At that point I should have known how this was going to go. We closed all cash even before our house was even inspected properly. We had no kitchen faucet, no mirrors in our bathrooms, our shower had no glass and worst of all the insulation wasn’t even done in our attic spaces. All this was done after we started moving in. We have now been in our house for almost 60 days and the list of things we found during our walk through are still not even close to being done. I have been told numerous times by the field manager that I will be there or someone will be there and nothing time after time. This is the 2nd survey I have completed and nothing was done after the first one so I’m not expecting any response from this survey either. I would love someone to contact me about these issues but I won’t hold my breath. ... More

Post sale customer experience has been really bad

If you like communication, you won’t get it. Sub contractors take no pride their work. If it’s good enough that’s all that matters. Paid a lot of money to have the house interior painted. It’s the worst paint I’ve ever seen. I can never get a response to issues from anyone about issues that need handled for warranty or repairs…starting to get angry at this point.

Quality of work is okay, not great. Sloppy, no pride in workmanship. 50/50 on materials. Many were very cheap for the price we paid. Quality Control was basically none. Terrible. Responsiveness to issues, basically we got "ghosted". At 2 months from move-in, still many issues were not addressed. Word of trust to take care of things, doesn't exist. The only positive portion of this experience was the Loan Processing. Basically smooth, though communication was lacking, it was better than the rest of the process. At this point, we would not purchase another Pulte Home or recommend them. Too many issues that we personally should never had to have been part of. This house was by far "Ready to Move-In". We're still waiting for several issues to be addressed and repaired or replaced. Extremely disappointing. Pulte can certainly do much, much better. ... More

Every time we visited the job site it was filthy. No one watched the contractors that were "working" at our home. Beer bottles on site, bathroom plumbing not complete in one of the bathrooms, heater not set up. Even at our walk through the house was not clean and it doesn't seem to bother our "Construction Supervisor". We are sorry we didn't buy from a different builder.

Be prepared for the fact that your home will be nowhere near done when they say it will be. Be sure the house is complete before funding or you will have a fight to get it fixed.

My wife and I purchased 3 home from Pulte. The first was very well done so we bought two more. With each new purchase the quality, concern, customer service and follow up repairs increasing got worse. We are very disappointed!

I had a horrible experience with both Victoria in the sales office as well as Monica at Pulte mortgage. Victoria was rude and unhelpful and frequently used terms like “breach of contract” as a bully tactic. Monica at Pulte mortgage was often confused and had conflicting information, often calling me when she was trying to call another customer. Even at closing, she incorrectly told me my closing was on hold even though it had been given the clear to close because she had the wrong information. The house is beautiful but the experience with purchasing it was awful and I would not recommend it to anyone. ... More

They deleted my original review because I used a fitting expletive to accurately describe this company, and I’m not going to retype it. The short version is that dishonest, scumbag practice pervaded the entire experience of purchasing from Pulte, and there are plenty of better builders to get a house from. Pulte’s people will outright lie to your face about costs and fees, so you’re blinded sided with thousands of dollars in surprise fees two days before the close date, when you can’t back out without losing the earnest payment. This company simply cannot be trusted.

My salesman Josh and construction manager were very helpful. My loan rep Justice was a poor communicator and hard to contact. After closing on property my warranty person Brock Has been slow or unable to resolve issues. Luckily I took pictures of defects the day I received my keys. Pulte in the past has been a builder I’m proud to recommend. Also Pulte was working with Shasta pool so construction would go smooth but that failed also

I wouldn't recommend Pulte unless you have an attorney on retainer that can essentially hold your hand through the entire process. From sales to walk through, to follow up issues post sale they were terrible. The folks who helped sign were great including Teri who set herself apart from the rest of the company.

The attention to detail and workmanship left a lot to be desired for the price. I also have to constantly hound our field manager to get things fixed. And almost 2 months later I still have items from the pre-closing walkthrough that weren’t completed. They flooded the house while testing the water a few days before closing. If I could do it over again I probably wouldn’t buy with Pulte.

Our construction manager Mike wasn’t very communicative throughout the process on giving us updates to the build. We drove by the lot daily to check up on progress ourselves. Many items on our final walk through were left unfinished, there’s a stain on the new carpet in one of the bedrooms that has been there since before closing. Our windows don’t latch properly and I still have not heard back from Mike when the tradesmen is scheduled to come by. This is a safety issue, overall not very satisfied with the customer service. I’ve heard from other homeowners in the community that they had a 30 day walk through. We’re past 30 days and we haven’t received any correspondence regarding said walk through. All I really want is a finished home that’s on par with the model homes standard ... More

Our experience with this builder was deeply disappointing and far from what you’d expect when investing over $1 million in a new home. From construction quality to customer service and even the finance department, the process was riddled with issues and unmet expectations. The quality of workmanship and materials used was well below standard. There were multiple unfinished and sloppy details throughout the home: stair railings weren’t properly sanded or painted, several windows were installed with deep scratches, and the trim and baseboards had poorly done paint jobs—many areas chipped within weeks. These aren’t small details; they speak to a lack of care and quality control. When mistakes happened during construction, the builder routinely chose the cheapest, least effective fix rather than doing things right. For example, a large hole was put in the bottom corner of our bathroom door, and instead of replacing it, they patched it—on a brand new home. At this price point, that’s unacceptable. The lack of trustworthiness among certain trades and the absence of accountability only added to our frustration. To make matters worse, the finance department was completely unorganized. Just one day before our scheduled closing, we were told not to come because they were missing critical documents—something they should have known well in advance. This pushed our closing back over two weeks, forcing us to live out of boxes with two small children and no clear answers. Despite repeated calls and emails for updates, we were met with silence. No communication, no ownership, just stress. All in all, this was not the homebuying experience we expected or deserved. For the price we paid, we anticipated quality materials, professional service, and a builder that stands behind their work. Unfortunately, we received none of those things. ... More