Pulte Homes Reviews in Phoenix Mesa, AZ

The personnel at the sales office, financing and closing were all great! They quickly responded to any and all questions and concerns alonge the way. However, after we moved in there were some quality issues that we hadn't noticed before and response to these concerns has been very slow. Overall, we are pleased with our purchase but wish we had inspected more carefully and addressed these quality issues before signing.

Excellent overall experience from purchase to finance to the house itself!

We purchased our home in April which was supposed to be ready November-January. We we informed in July we would close in September. We did our walk through and noticed several things which we noted and were supposed to be fixed before closing. . We closed and moved in a week later. The house was left a mess. (we were told construction clean) Cabinets were chipped and covered with paint, the workers left chicken bones, nails, bottles and so much debris in our yard and front of house. We have already had a nail in our tire. Our floors which we upgraded were covered with grout which is not even the right color throughout the house and is stained, our windows were covered with dust as well as our screens. Our garage door was damaged, (reported this in August to Pulte), paint was all over tiles, sprayed over insulation that fell onto the baseboard and stuck, and multiple drip stains all over walls, a/c not working properly, thermostats not properly calibrated, (a/c company out 3 times., our lights flicker all the time, rugs have stains, glue and holes in them. We have multiple cracks in the outside of the house and a few areas of the outside with chunks missing off the house. We have had 2 days of different companies out to fix things and they just do the minimum. We paid for a new home and many things in the home like cabinets have been touched up. We have damaged cabinets, damaged floors (tile and carpet) and damaged walls and paint. We have talked to our sales rep, construction supervisor and manager and they just say oh yes I understand. I don't think so because we did not get a new home, we got a rushed botched home with many damaged things and nobody cares, everyone we talk to passes it on to someone new. We are treated awful because we want our home fixed. ... More

My wife and I purchased 3 home from Pulte. The first was very well done so we bought two more. With each new purchase the quality, concern, customer service and follow up repairs increasing got worse. We are very disappointed!

During COVID we were trying to close on our house. The sales team and Project manager were very helpful in making everything go smoothly

Closing was stressful. Underwriter was still asking for documents the day before scheduled close. Lots of issues on the initial inspection that weren’t addressed. Still lots of issues to take care of on the 30 day inspection. Not great quality of workmanship. Lots of paint splatter from walls to ceiling

Seems like you need to upgrade everything or you get cheap materials. All can lights in house flicker. Electrician saud it is the lowest quality bulbs. Nothing they can do. Just one example. They red tape stuff during walk thru but, seems later just remove tape and say it got fixed.

Great experience would truly recommend it to friends and family.

Overall, Pulte was fine. We are one of the first homes on our street, and the contractors and trades working on the other houses do not respect our property line, and play their radio (music) way too loud!

Thank you. We love our home.

Great experience from start to end.

At first the response to issues was immediately taken care of by Pulte but the vendor responses are terrible. They don't respond to phone calls or they just don't fix the issues.

Slow response prior to and after purchase. Questions were sometimes ignored or took several weeks to hear back. Never heard from the field manager during the entire build.

The loan aspect of the experience was phenomenal! The quality of the finish makes me not buy another Pulte home! Looks they rushed the build which transfers to quality shown.

We love this beautiful house of ours and know it will withstand the test of time! It fits every aspect of our dream home and we’re so happy to start our family here!

I love my new home. The floor plan is amazing. I feel like the crew was rushed to complete by the close date causing things that need work. No one has responded to my home inspection report.

We love living here and the Pulte buying experience was excellent. The trim work through the house appeared rushed and in places a little sloppy, but Pulte fixed most of it for us and is addressing more as I write this.

Looked good at first, but it is obvious a lot of shortcuts were taken in the building process.

The team did the best they could with the challenging subcontractor base.

Very friendly, organized and rapid response to any concerns or questions. There's always someone that is available to help when your sales agent or builder is not available.

The whole process went smooth. Our home was finished on time and there was good communication along the way.

The entire Pulte team has been wonderful to work with. Thanks for your attention to detail and support.

Sales office was very helpful, thing would have been without the virus problem

Over all I am happy to have a home but they rush yo build the home and are sloppy with there craftsmanship. When we walkthrough the home with the site manager, he tells us to mark area with red tape and they will come back and fix it. They never fix it but the removed the tape as if they did. The site manager rushed us to fill out a survey. Saying the home was complete. He kept bothering us to fill it out. Once I filled it out. I didn’t hear anything back for him. We still have problems with the home. I font know what to do

This is our 3rd home being built over the years and this is by far the best home in aspects of quality and in Pulte's handling of all issues.