Pulte Homes Reviews in Phoenix Mesa, AZ

We started the paperwork for our new home on January 28, 2019. We also worked with two other mortgage companies for our loan. We where putting 50% down and financing 50% with the intentions of paying the house off in 5 years. We got home on February 5, 2019, which I spent 2 complete days getting all the information to all the mortgage companies for their underwriting companies. After 2 weeks we where pre-approved for the loan with the other 2 loan companies and our own bank. Pulte mortgage people we worked with where Sally and Sarah. They were really great and went the extra mile to help us. We just kept getting asked for more information because we are self-employed. Who do they think employees get their W-2's from. THERE EMPLOYERS LIKE US. We had 6 times the money in one account to pay for the home, but they treated us like we where high risk. We had to provide 4 years income tax papers, 6 month bank statements, proof that we where a real business. We provided them with 4 year of income tax papers for each business. It just seemed like every other day we had to send more documentation. Our Vice President in our bank here, that we deal with on a daily basis, said that they were doing unethical practices. We kept being told that we where approved for the loan in underwriting, and then the next day Sally would call me and ask me for more information. We where to do the walk through and close on the house, July 5, 2019. The day of July 3, 2019, we received a call from the head of the Pulte Mortgage and she told us not to come down for the walk through, the our loan was still in underwriting. Our salesman John, which by the was is a wonderful person and a very helpful, honest guy, told us to come down and do the walk through anyway. We did and our job supervisor wasn't there and we did the walk through with another Job Supervisor. He was great. There were several things that need to be taken care of, like we had ordered the upgrade kitchen cabinets that were wrong, cut in our wood flooring, nails in the wall, paint on floor and glass shower doors, fan in master bathroom the bearing in the motor where bad, fingerprints in the varnish on the special ordered front door. We went back 2 1/2 months later and some of the stuff wasn't done yet. We called our job supervisor and he assured us that he would take care of the matter. Then we get a call from our salesman 1 day after we get home, and he said that the job supervisor said we have to go through customer care to get things fixed. I has been a really bad experience with this home. We built our current home that we own debt free of 6,000 square ft., that we hired all our contractors with the exception of the things that we own business for, and we had a great time with it. It was such a joy, and the home that we built through Pulte was just on stress moment after another. If we had to recommend anything to you, I would NOT GO THOUGH PULTE to mortgage your home. PLEASE read the reviews and they are true. I will say that all the people that we dealt with, where GREAT, except the mortgage company. ... More

The design center was the worst experience. The base price of the house is not even close to a realistic price unless you want poor quality materials. The trades are not paying attention to detail and are just rushing the jobs.

The sales process went well. The start of the build process also went well. We decided to build with Pulte since we had a great past experience with them. Different area, different people and service I guess. The quality of the workmanship was below average. It looked like they just did the work without any care. It definitely shows that it was just a job and not have any care in what they do. We still are waiting for issues to be fixed after a month and multiple inspections.

Feel there was some misinformation given from the sales office. Field team is excellent.

I am not happy with the quality of the upgrades for which I paid such high costs. Upgrading the master bath to larger shower did not include better tile on walls. Then what was installed is plain white with out any design or detail. Upgrading the kitchen and cabinets did not meet expectations because with the filler space between the oven and microwave makes me believe that they are box cabinet which looks cheap. The best part of my review is because Jordan was/is a great project manager and was very helpful in solving issues.

Second pulte home I had built and must say that the first time was a Much more Pleasant experience for a Number of reasons: sales Was not familiar with the new models (cosenza) so some things that were told to me turned out not to be true. I felt very much rushed and pressured during the closing process and pulte Was not flexible on modifying dates for closing even though I mentioned I had a death in the family. Don’t like that pulte mortgage sells my Mortgage. On a positive not pulte seems to still build a pretty decent home however this interior flat paint seems to be cheap as it stains, rubs off and flakes very easily. I would like to see if I could get assistance with converting to a latex or semigloss ... More

A number of issues came up after I closed. At first the construction manager took care of the immediate corrections. i.e breaker replacements, electrical door panel, switches malfunctioning among other numerous items. Then on the weekend following my move, I was left with no outlets working in the kitchen and the gas stove not operating because it had no power to ignite the burners. The construction manager turned me over to customer service on a Thursday only to be told that an electrician would not be available until Monday. I told the agent that was not acceptable but I was totally ignored by the cavalier customer service agent (that would not give her name). The electrician showed on Monday morning and fixed the problem. Defective breakers again. I contacted customer service again about my garage door opener via the service form and email, It did not match the manual that was left. 4 days later a customer service person called to tell me that the garage opener is correct and my house does not match the model home because the model is upgraded. There is no garage in the model since it is the office. She said she would check further and let me know. i never heard from anyone. I basically feel that Pulte left me the minute I close. Customer service will give boiler plate answers according to their schedule. Bottom line, inspect your house carefully before you sign off. ... More

We have not had a great experience this time around. It’s our second pulte home. So many problems and very difficult to get things fixed in a timely fashion. Our last Pulte home was better quality. This time it feels slapped together.

Be careful, get everything in writing! They will promise you everything but then not deliver as promised, unless its in writing !

Poor workmanship, finishes were poor and currently having flooring issues and filed ROC Complaint. Our construction manager was great but the overall experience was poor with the quality of the build and the accountability by Pulte as the contractor

Do not go through Pulte Mortgage, it’s been a nightmare from the start. Also, the home was completed and closed yet the kitchen cabinet door was not installed and a month in has not arrived, There are scratches all over the cabinets and poor quality installation.

I have been in my home for a little over a month. Obviously I am going to find imperfections, but there are far too many things that pop up that just show laziness. Holes in drywall, nicks and dents in drywall, grout splattered and stuck to tiles/walls, chipped grout, cracked paint in almost every ceiling corner. I've had the project manager/customer service come out to inspect some of the issues, said they would have it taken care of in a couple weeks. it's been over 3 weeks and there is still no update.

I chose Pulte because I knew I was going to use some upgrade materials. Bottom line the contractors are fair to mid. I would not recommend a Pulte home over any other reliable builder.

I am very upset at what happened at closing. Up to this point had a great experience with everyone that we had encountered. WE did the walkthrough and labeled A LOT of things with blue tape. Supervisor asked us not to take the survey until he had a chance to fix the things that were tagged. Went to sign paperwork and came back to check on the status of the repairs. Nothing had been worked on but all of the tape was off. Called our realtor and she called the supervisor who told her that he was in the house while repairs were made, and it clearly was not. He also told her that the rest would be done the next day. We got our keys and had a painter lined up so we can paint the colors we wanted and start moving in. Painter refused to work because the quality of what was left was horrible. I was extremely upset so I called the emergency number and spoke to a very nice lady that emailed the supervisor and his boss also about all of the issues. I also sent her many pictures to show her what I was dealing with. Miraculously all of a sudden contractors were brought to the house to complete work that should have been done in the 5 days between the first walkthrough and the signing of the documents. The supervisor reached out to me again and asked me not to take the survey until all repairs were made the correct way. His only concern was the survey, and I was left wondering if that is his concern why didn't the items get taken care of the first time around? ... More

The home we bought was to be completed between Jan. and April with Feb as their goal. We closed June 12th. The interior of our brand new home was really dirty. We found shoddy workmanship everywhere we looked. There are holes in cabinets that expose the insulation. A week before our close we were at the property and heard a bulldozer hit our AC Unit. It knocked it off it's foundation and slammed it against the house. It was dented all over. We called and complained and we were told they would take care of everything. All they did was replace the dented exterior. The unit turns on with a very loud BANG!! We have complained and requested service but we have not been contacted yet? Our $26,000. tile floor that we couldn't wait to see had adhesive tape glue that was left from the painter's throughout the entire house. We were told over and over that they were going to do an acid cleaning before we took possession. There was no cleaning! I spent 4 days on my hands and knees cleaning it with Goo Gone and I'm 66 years old! It's starting to re-appear as we walk on it. This is our forever house. Our Retirement house. Our last house. We expected much more than we got. ... More

After two months since COE, some items are still not addressed or fixed. The appointments have been re-scheduled for 2 or 3 times.

Sloppy work/ poor craftsmanship. It feels and looks very rushed. There are holes in walls that we are finding in random places that were missed during walk through, globs of paint everywhere on the walls even after pointing out and fixing over 50 during walk through, uneven cabinets etc. They also have an awful warranty. Flooring isn't even covered! We have only been in our home 2 months and the floor is already coming up and they are saying it’s not covered under warranty.

Pulte needs to step up their game for quality control on the use of their sub-contractors. It seemed at the tail end of the build they incurred all kinds of inferior quality workmanship and follow-up. Very disappointed. They did their best to fix the issues, but it was a head ache getting there.

First of all, thank you so much for Salesperson Josh, he is really helpful and make you understand end to end process. Because of him I want to give 5 stars but after I move in couple of issues noticed. Especially electricity, it continuously trips power, and I was stayed 10 days without electricity in Master bedroom. Still issue exist but no one cares after reported issue.

Pulte asked me many times throughout the building process if I thought I was getting a quality home. I would tell them that I can’t possibly know that yet. Now that I’ve moved in; yeah, if this is Pulte quality, cosmetically it’s pretty awful. Can’t say too much about the functionality of everything as I’ve only lived here a month, but the price of the home is not consistent with the quality. It’s disappointing finding new issues on a daily basis.

Been in new home for one month now. They forced us to close by Oct 1 to hit their quota after we waited over a year for it to be finished. Now waiting weeks for someone to feed pond to all my issues that were not complete. My punch list. Everyone dark except these surveys

Poor Workmanship. House was dusty and dirty when we got it. I thought it would be nice and clean and shiny like the models. Nobody wants to take accountability for the workmanship.

We were rushed into our new home without many things being completed first. We have had various issues with the finishing stages of the home and the exterior of the home. Paint was not and is not completed to match colors, holes in cabinets, cracked cabinets, dents on facia of appliances, stucco cracks on most exterior walls, and many other little things that add up to a move in ready home, which this was not. They are fixing things as we go but that's not good business practices if you want to continue business. Would be nice to pay for a home that is move in ready, cleaned, not construction cleaned which is dust and insulation everywhere, and everything work before buyers move in. ... More

we have a lots of issues at home we called them several times it takes more than a month before they do an action. some of our appliances ang not in good condition not working.

We had a great experience with construction manager till the point of closing of our new home. There were few issues which were supposed to be fixed within the month after closing. But later the construction manager backed away and told us to go via Customer Service. Incompetence is an understatement for their customer service department. They aren't communicative and sounds like they want to finish our call in a rush. We get work orders but nobody shows up on the designated day and subsequently our work order get pushed out.