Pulte Homes Reviews in Phoenix Mesa, AZ

The preaproval was amazingly fast. It made me feel confident that when the time would come to finalize, it would be equally fast. It was not. I couldn't believe the amount of hoops I had to jump though to get this home. I wish I had been warned to spray pesticides to kill off all the bugs that made my home theirs throughout the build process. We had to forego the radiant barrier with no replacement option. Pulte homes was supposed to be energy efficient and now summers will feel a bit more uncomfortable. The tile job quality of the 9k shower isn't up to par. It's uneven. The recessed lighting in kitchen is patchy work and not symmetrical. Tile grout was splattered at the base of the kitchen cabinets. Tub/shower was cracked making it unusable. There are a couple other things I could nitpick at, but I'll leave it at this. ... More

Site manager didn’t provide any photos of the house during the build process. Was “extra” helpful when we signed for the house because of a survey. Gave him a bad survey, so he quit taking our calls, emails, and text messages. If it wasn’t for the site manager, I would rate Pulte much, much higher!

We chose Pulte Homes based on my personal experience working in the homebuilding industry and their reputation in the market. We were extremely disappointed by numerous issues throughout the construction process and in the end result. We have been in the home for 2 plus months and still have warranty work taking place. This is our 4th new build in Phoenix, and by far the worst experience. Manu of our new neighbors feel the same way, sadly I would not recommend.

It has been less than three months since house closing. As I recently moved in, I am still unfamiliar with many aspects of the house. I had questions specifically regarding the electrical system and sent text messages in hopes of receiving clarification, but unfortunately, I received no reply at all.

Ad for Pulte shows a person in business casual clothing taking time to sit & talk/work through the process of how things in the house work & some type of information on where things are. Sakes pitch & empty promises. Building manager even told us that he holds the paperwork "hostage" until we agree that the house is fine to get people to sign. I couldn't believe he said it out loud. Total lack of professionalism. Our adult children are out of college & working. They will be in position to buy soon enough & unfortunately we cannot endorse a Pulte purchase. Sad because we were looking forward to ... More

I have an issue with your responsiveness to issues. We have put multiple requests online to have someone come look at our garage door opener and not heard back. Nobody has called or returned emails. It’s poor form on your end and really is frustrating on a brand new home that we can’t even get a hold of someone.

Issue after Issue, from the heat not working to the doorbell and garage door opener not working. How did the house pass inspections??? I will hire an inspector to find what else is wrong.

A 2mil house should not have as many issues when going through the walk through. Everything from the walls, inside and outside of the house, requiring patch work, poor installation of cabinets, spotty paint job, dirty walls and carpets, etc.

Worst home buying experience. The quality of workmanship was terrible. When issues were brought to their attention, they tried to fix them, but ultimately it just made them worse. They only care about building the home quickly and don’t really care about the finishes and it looking nice. Once we closed, dealing with service requests is a joke too. Everyone seems to just pass the buck and are really not interested in helping the home buyer. Very disappointed and frustrated buyers.

Do not think that they care about you, because they don’t. From the beginning rude salesmen, craftsmen ship is shoddy. The only person that did a good job was a guy name Wes and his Boss. Buying a Pulte home wasn’t fun, and I already have my home up for sale.

Too many issues with poor workmanship to give Pulte a good review. Many issues easily avoidable, but grossly mismanaged. The trades working for Pulte have questionable experience and skill.

Too many delays. Bad trades and poor workmanship. Too unresponsive and slow in getting issues fixed after move in that should have been taken care of BEFORE move in.

First of all, my experience with Hector, the construction manager was GREAT! He exemplifies the outstanding customer service and responsiveness of a true professional. My experience went downhill from there. There were (and still are) a dozen items on the punch list that have not been addressed by the customer service team. Quite frankly, the attitude of these customer service facing individuals is very apathetic. They clearly don't care about customer satisfaction. I was told four contractors were scheduled to perform the corrective actions for my punch list. On the scheduled day of repairs, not one of them showed up. I called the customer service person that scheduled the appointments, and he had no idea they hadn't shown up or why not. (A professional customer service person would have confirmed the schedule with the contractors prior to the scheduled date). In speaking with my Pulte neighbors, I'm hearing similar frustrations and complaints. Bottom line is my wife and I like the house and hope Pulte leadership is aware of these types of concerns and takes appropriate action to demonstrate their desire to be a well respected home builder. I'd be happy to share my experience with them directly if they really care. ... More

Not sure where to begin but the whole experience was very disappointing to say the least. This was our first time buying a home and we expected much more, especially for the cost of the home. From the very beginning communication was poor. We weren't informed that our home would be built in a different direction which may seem minimal, but makes a world of difference when the sun shines into the home. We weren't told until 2 months after we signed that the 2 foot extension we wanted was not possible for the lot we chose. By then they decided to open up all the other lots to be filled (which they also said they weren't going to do, possibly only 3 more each month). Because of this the other lots we would have liked were already taken so we were forced into losing the extension on the home. We were informed near the end the original microwave and oven would no longer be available and they were replaced with lower level and not as nice looking appliances that show fingerprints all over them. We were told there were two options for landscaping but highly urged and pushed to choose one over the other because Pulte was fighting with the other. Unfortunately the one they had us choose is terrible. Ugly ridiculously placed plants which were half dead from the start and terrible leveling on the yard. The main issues we had and continue to have is the fact that the home was and still is unfinished two months after close. We are missing mirrors, shelves, have poor drywall throughout the entire home, a cracked window, cracked pavers, an attic door that doesn't seal shut, stained doors, chipped/banged up door frames, red stains on our garage floor, poorly installed baseboards, light switches that don't work with gaps, chipped and stained floors, missing pieces of our bathrooms sinks, missing keys for our indoor doors, etc. We continued to reach out to have these things finished and nothing has been resolved. We have had a few people come out to "inspect" but not complete anything. The only true things that have been done is someone came out to fix our countertop and someone else fixed a poorly installed door that wouldn't lock. However, he chipped our floor and scratched up our wall while doing so. All of the trades that come in, bash management, explain they weren't informed or made aware of things, blame other trades for the mistakes, and then they themselves are sloppy and ruin the next person's work. The time of close we were pushed into closing and lied to about having these things finished by close. Only some items were completed on the list we had at that time which included a bowing wall, missing door stops, missing toilets, missing hardware, etc. Things that surely no one would close a home without although you'd think I'd have shelves and mirrors by now too. I honestly don't know how the construction manager could sign off on the work his employees did, it is so sloppy and terribly done. For almost paying a million dollars for this home I expected it to be finished and clean. This home was FILTHY when we moved in. They stated a cleaning crew came in but I have no idea what they cleaned. The home even smelt. It didn't have a new home smell I expected. Our child's bathtub had stains I am still struggling to get out. It looked as though someone had partied in the home the night before and vomited in the tub. We noticed it was filled with disgusting substances during the build and notified the manager who told us it would be cleaned multiple times before move in. However that image is burned in my brain and I know that is why the tub is stained/ruined. Throughout the entire build we had little to no contact. We were not updated and walked through like Pulte promotes on it's website. We would find empty sangria bottles on the site. Trash everywhere. It was disgusting. Even now living in the home, the workers leave broken glass, wood pieces, trash, etc. in our front yard and in the streets while working on other homes. They have no respect for the area or customers. They also park in front of our homes and demand we have guests move yet they block us in. We never had an official walk through in which we were handed the keys properly. My husband was asked to come down and check out some things and instead was sneakily handed keys and then told to come back later if he wanted since the cleaners still had to clean and the manager wanted to fix a few things. All of that should have been done before hand. We should have never closed. For that, we are responsible as we should have never closed with it being in the condition it was. I had high hopes that it would be finished as promised and had more faith in Pulte that they wouldn't treat their customers with such disregard that they have. Even when we did our walk through to mark things with blue tape, we were discouraged from marking certain things and I was told I shouldn't mark anything that I couldn't see from 5 feet away. Laughable since there was several bowing walls at this time. I could continue to go on but I don't have the time. ... More

I don’t like Service for after Closing

Dealing with Pulte was one of the worst experiences of my life. We were so excited to get to build our "dream home" and pick everything from ground up. The beginning was fun and easy to deal with. As time went on that's where the undercutting began and Pulte essentially made any and all decisions based on their profitability. The only positive experience we had was with Art our construction manager who was amazing to deal with. He kept us in the loop at all times and was extremely easy to reach and deal with. We had issues from appliances on back order to our appraisal not being what the cost of the house was. When trying to deal with Pulte with any of these issues, the manager Andrea had clearly dealt with it before and had absolutely no empathy for people who were building their dream home and what they were going through when running into these issues. Her statement that really got me was that our upgrades were excessive. We didn't even upgrade the counters or floors with them due to the cost, also the base price of the house supposedly went up $60k in the purchase agreement to build time time frame so exactly how was it excessive especially when we had that extra "cushion." We originally had chosen Pulte because they had a reputation of being high quality. Art made sure that our home was given to us in immaculate condition and everything little thing we noticed, he had already noticed and was addressing prior to meeting with us. The appliances being on back order was obviously out of Pultes control but the options they gave homeowners prior to us were actually comparable replacements, ours was an absolute joke, there is no way anyone would consider that comparable and again there was no flexibility. We were told if we didn't sign the change order, the countertop microwave would still be installed in the hole of the cabinet regardless and we would lose the $125 credit we would receive. Despite everything we went through we are truly happy with our home and we have yet to have any issues regarding workmanship. ... More

My experience with Pulte was less than pleasureable as a 1st time homebuyer. In the beginning my sales agent offered and sold me upgrades & options that were not available for my model. My Pulte sales agent changed and my new agent was rude and basically threatened to cancel my contract, after I questioned changes. They made multiple changes to my options and did provide me any new choices and basically "I have no choice but sign change order or he could just give me earnesr money back, and sell my home to someone else for more money." The rep at the design center was snarky and repeatedily made insensitive remarks about my purchase. My 1st contruction manager never made contact and I was never given the opportunity to do any review or walkthrough of my property until drywall walk. Calls were ignored and emails leave unresponded to. Pulte mortgage was even worse when came to communication and failed to advise that I could have locked my rate way sooner. It took my realtor and myself chasing them down when rates increased to get a lock completed (which us costing me greatly). I will say that after filing a complaint with corporate I was given yet another agent name John. John above and beyond to try to make my situation right and keep me from walking away from this deal after 10 months of a building process. Also I received a new construction/site manager named Joey M. Joey is absolutely AMAZING. He works with integrity and went above and beyond to ensure my home was done with the highest standard. Joey continues to work to ensure all the items that were to be completed for close walkthrough are being done. I am 2 months after close and still dealing with issues, but have confidence that Joey will get the job done. My experience with Pulte made loving my new home difficult at first... and I nearly cancelled and walked away from thousands of dollars because it was so bad. However, thanks to both John & Joey showing they cared and my concerns were valid I moved forward. I am learning to love my home and hopeful that the issues will be resolved soon and that Pulte will learn to do better business and hire people with kindness and integrity. Purchasing a home is most peoples largesr lifetime purchase, and many people like me work hard and have saved and sacrificed for this opportunity. We all deserve to be treated fairly and respect at all times, but even moreso through a process suchas buying a home. We have lots of choices in builders and Pulte should value their customers and clients with that regard. Respectfully, N. Taylor ... More

It has been almost two months since I came into my new home and have found a lot of issues with different things: kitchen cabinets, doors, baseboards, etc. and nothing has been addressed -and I submitted a report soon after we got in-. I send emails to the customer service team and they do not acknowledge receiving it, I don't know if someone got it and it's reviewing it. I just don't hear from them if they will address my concern or not. It has been very frustrating. I am very unhappy with how things have evolved since I got into the house, very, very unhappy. I still have doors that don't close properly and a toilet that doesn't fill up water; and it took weeks to answer to a problem with A/C without gas. ... More

In all honesty, the home feels that every corner that could be cut was butchered. We have so many issues with the home (doors, carpet, cabinets, paint, bathroom insert, tile, flooring, grout etc etc. Its been a nightmare to say the least...will not do again.

I Was not living in AZ at the time. I did all my selections via internet. I was told there would be weekly updates but received no information for months. There was constantly a change in contact people. The people I started with were not the people I ended with. Overall the home is nice, but there is some messy workmanship and communicationneeds to improve.

Horrible customer service. Do not make customers feel appreciated. Took 2weeks for someone to respond to water leak repair

Buying process was rushed and prevented time to research to avoid surprises, such as the terraced streets with open view fence in the back so that people can see into your yard. We found out you cannot plant anything to effectively block the neighbors from seeing in and that was not disclosed either. Exterior choice is very limited and too many houses look the same. HOA doesn't let you change enough. Also reported some issues that need fixed to the number they gave us and nobody has followed through with even a phone call or email. Our home itself is beautiful inside but the neighbors being able to gawk into the backyard and even see into the house ruins our new house joy. We regret this purchase. ... More

I would recommend other buyers to refuse to close until all significant items of the home are completed. We paid $1,350 extra for "Insulation at interior wall adjacent to Owner's Suite...". 7 feet of that adjacent wall (about half) was not insulated. Pulte's representatives say "since it is not an exterior wall or involve plumbing they refuse to insulate it.".

There was work finished after closing and the house was left in a mess. Paint spilled on the floor in pantry was the biggest issue. Then I went to cook and my stove shuts the breaker off every time I preheat it. (It also happens if I plug my toaster oven into that side of the kitchen so it’s not the stove. The electrician finally came after a month of complaints and missing the first appointment. He insists it was the stove and told me to call whirlpool (who told me they’d call back, which hasn’t happened yet). And the electrician replaced the breaker just in case. It can’t be the stove if the toaster oven causes it too so I have no way to cook in my kitchen and I’ve been here a month and half now. I’ve called the care center and complained on instagram and gotten no where. If I could give pulte all negatives I would except on construction. This is a quality built house ... More

Lots of minor issues and house was unfinished when we closed.