Pulte Homes Reviews in Phoenix Mesa, AZ

Mortgage company was a nightmare to deal with. The sales office knew nothing. The construction manager got his good review from me and then ghosted me. I have tried reaching out to the service team to get some things fixed for about six weeks now and still, nothing is fixed. I feel like the materials used to build the house for cheap. And way overpriced. Overall disappointed.

Great house as a new build. Always some issues to resolve with a new house. Have positive vibes they will address at the one year mark without issue.

Morten was very friendly and knowledgeable. He was helpful with the whole buying process. He is still quick with responding to any questions I may have.

We had an idea of the construction progress at all times and felt valued by Pulte! Their mortgage team and closing experience we also spot on, making sure we had our basis covered throughout. Relocating and building a new home was difficult but they did an amazing job focusing on our needs.

My wife and I were able to build trust with our construction manager, John, as well as our sales representative, Debbie. Their consistent and honest service kept my wife and I confident in the process, even as we encountered issues. We Love our new home and we believe that Pulte will do what's right for us if we have more issues.

Everything went perfect. Joe (our super) did an amazing job keeping us informed and handling any and all problems.

i would prefer Taylor morrison or Aston woods. would not buy pulte homes in future anymore.

August 2024: I walked into the front office stating just what I was looking for. Eric took us to a house almost completed. Being clear of distractions I immediately could see this is exactly what I was looking for. Small house with little yard. Two days later I chose lot and made a down payment. Eric offered up Bill’s name to help sell my current home. He and team were excellent with a quick sell. April 26, 2025 Sind escrow and paid cash for new home. My construction managers (2) were very helpful and informative. First was Billy then Danny. Danny was most helpful with the final walkthrough then after the move in corrected a few new problems that popped up. Whatever he said would be fixed, was and in a timely manner. All through this Eric was most helpful with all questions and gladly gave me keys to the house for my weekly inspections.also showing family members the new home. Thanks guys for making this process go so smoothly!” ... More

Be careful, get everything in writing! They will promise you everything but then not deliver as promised, unless its in writing !

Not happy with my cabinets only one person installed them. They have a lot of nicks and scuff in them. During walk-through appointed them out, but they’re still there

If it wasn't for Lisa our Sales Consultant, we would not be in our amazing new home. Thank you Lisa for going above and beyond!

Our buying experience was very easy and enjoyable. Communication with everyone from the sales office to the mortgage team to the building contractor and everyone else in between was amazing! Would definitely recommend buying from Pulte

I love my house and the whole buying process was so easy, thanks to the Pulte team.

I interacted mostly with Nick and Morten. They were absolutely amazing. The process was smooth and if any issues popped up, they took care of it right away. Not only did they go above and beyond, they were professional and extremely friendly. I can't say enough about them and I'm and feel very blessed they were the ones supporting me through the process.

I must say, we have only been there 2 months, so it may be too soon to rate it. We would know more in 11 months. We had a good experience through out the build. But I am truly disappointed, rather, upset by how the final presentation was given. I had asked 2-3 times if they will clean the house before we move in and it was overwhelmingly a disappointment. Yes, the house was cleaned but not well enough. After a clean, workers would come back with dirty shoes and track the dirt through out the house. Why do they not cover the floors with either cardboard or paper? I have been told twice that the cleaning crew for the Pulte Allen Ranches community is not very good and would not recommend them to clean anyone's house. You would think that they could get better ones. This may be the 7th new build I had bought and this was close to the worse. ... More

Construction manager was incredibly involved in the construction process and always available to discuss open issues and their resolution. Couldn’t ask for a better intermediary throughout the process. Morten, on the front end, was also very responsive and professional. Great experience overall.

Josh at the Pulte sales office in Asante was great. He never pressured us, but just kept giving us information every time we requested it, until we made our final home selection. The sales team made everything flow seamlessly. We were able to do everything electronically since we lived out-of-state.

The financing process went smooth and have to give Bryan at Harvest community 10 stars. He really has gone above and beyond to address any concerns and questions that we have had as well as helped both my husband and I feel welcome.

I would not recommend Pulte or Pulte Finance. Everyone was on vacation and they didn’t close the deal on time like promised. They were too busy on vacation and they wasted a lot of my time.

If you buy a home from pulte make sure you get the ALL the punch list items on the list. The project manager said yes to numerous things as we walked through and blue taped and said he would take care of it... but only did the items we wrote down. When I got the key to the house here was still about 10 blue taped tags on the wall and items. He must of barely walked through the house. He would make a great used care salesman. Now those damaged item Pulte will not address because it was not on the walk through list. I sent 42 item list with photos within 3 weeks after moving in and now I have to replace these items on a brand new house.. But I guess that's all you get when you spend 3/4 of a million dollars these day. Pulte is a number game and the customer is only a number. The contractors they use are total pigs. I watched the house go from ground level up and the amount of trash they leave laying around shows the level of workmanship your getting. ... More

When we purchased we made it very clear to Sales contact that we can't move before Feb 25 and for sure in 2024. Sales contact was very confident that house won't be complete in 2024 and it takes 8-12 months . We have written communication also Pulte pushed us to close in Dec 2024 citing binding contract . However , to close in Dec Pulte even didn't install the water meter And it took almost 20 days after closing to get Water connection and trash services started . It was highly inconvenient. pulte installed different colored appliances and not ready to address it. I n addition construction manager lied that he will help addressing issues after closing ... More

Easy and professional, Appears to be High quality

Poor workmanship, finishes were poor and currently having flooring issues and filed ROC Complaint. Our construction manager was great but the overall experience was poor with the quality of the build and the accountability by Pulte as the contractor

Really impressed with our entire experience. Tyler was a great communicator throughout our purchasing process, and was very responsive. That continued at move-in. Walt is very knowledgeable about the Pulte home build process and any questions or concerns he has been prompt to address. We didn’t expect the follow through we have received, but it has really eased our minds and solidified that we chose a great builder and a quality home!

Buying experience was smooth. Throughout the process there was some conflicting information given about a few issues found with the tile flooring, but eventually it was corrected. Since moving in, found additional Issues that need to be fixed and corrected. Emailed the superintendent over a month ago and never received a response. Additionally, I’m not happy with the quality of the work of the flooring. The tiles are not all level, creating a sense of unevenness all throughout the home. It’s subtle, but noticeable when walking around the home without shoes on. Was also an issue when we had an appliance repair technician come to the home to adjust the doors on the refrigerator and was unable to perfectly align the doors due to a slope and unevenness in the tiles under the feet of the refrigerator. Also notice some areas in the carpeted rooms as well. ... More