Pulte Homes Reviews in San Jose, CA

Overall it’s a good experience. All staffs were nice and efficient in the entire process. Except one thing that made us feel very unpleasant. Our home includes an upgrade that’s worth about $100k. All upgraded items were listed with their prices. One of the item was a kitchenAid fridge and its highest price I could found on internet is about $2700 before tax but they charge me $4200! I meant if you wanna take money out of my pocket, you should have allocate the profit to something I can’t get its price easily on the internet. Charging me $4200 for a fridge which is worth $3000 at most makes me feel like I’m a fool! Now it makes me wonder how much the upgrade is really worth. ... More

Home is decent quality, however it feels fragile and not as sturdy as other homes. Walls are relatively thin and you can hear your neighbors quite a bit. Do not go with Pulte Mortgage as they are unresponsive and were pretty negligent during the process.

The overall process was smooth. The customer care representative (Jose) does respond and raise work orders for any issues in the house after close of escrow. He also promptly follows up with the vendors. They try to resolve 80-85 % of the issues raised and not all the issues. Overall the process is okay and would recommend Pulte to other home buyers.

Great homes, yet final product with workmanship remains unsatisfactory. Slow response times to address the many pending issues.

Good experience for a first time buyer

fast response but small issues at home

The Field Manager Rodney Dimapiles did a fantastic job on the house, overall we like it a lot. However, the house still has some small issues and still waiting for someone to come over to repair. The tesla solar system didn't install well. After a long waiting period for the city inspection, they find out the system has issues and have to fix the issue and run over again the same process. Not sure how long this will take but it's a little bit disappointing because we already wait for over 3month but still can't tell when we will able to use the solar system. The water pipe system for the outdoor landscape has a lot of issues and because of that, the water mains burst many times already. I wish the team can do better job. Overall it's a great experience to purchase with Pulte. ... More

Title company was not well organized and requested for multiple unneeded notarized signings. Many small issues with the house build (poorly sealed frames/baseboards, creaks, cracks, cabinet finishing/fit, etc.). Experience could have been better but still the design makes it very enjoyable.

Mike, a member of the construction team, is exceptionally helpful and willing to assist with any task at hand. However, I believe Pulte should consider enhancing its sales and mortgage teams to effectively sell houses. In my personal experience, I purchased solar from them, but when I inquired about my sales receipt from the sales team, they seemed unsure of how to provide it.

I recently purchased a new construction condo built by Pulte Homes and I found that it is a decent construction.

Flooring insulation is terrible, can hear neighbor walking loud, very annoying and no solution on it, not recommend to buy house here

Final works with quality assurance need more improvement.

Not even willing to come out and take a look at the construction defect issues. Just Video call appointment and declined all of repairs request. All of my claims are industry standard and asked me to go to model home and take a look at it. Air conditioning rattling/vibration issue, the customer service supervisor said my neighbor have the same problem and asked me to start logging when it happens. This is not customer service! We sold a house to you so rest of them are “All your problems” We bought several properties from different builders but Pulte is the worst so far. None of builders customers service have this kind of attitude. Never ever buy any property from Pulte ... More

First, the following is not only based on my wife’s and my experience. After talking to neighbors, similar if not the same issues have been observed on many levels. The list below is not only our impression but was already recognized by the quality manager from Pulte. He wrote the list and I am just copying/pasting parts of it here. After our first walkthrough a lot of things got marked with tape with the explanation that it will be taken care of before move in day (that was expected, no complaint here!). Unfortunately we found that a lot of the marks (tape) simply were removed without taken care of the issue. Following an extraction of the issue list from Pulte’s quality manager: - The house was handed over dirty. Slight dust film everywhere, hinges, handles and outlets were overpainted and not cleaned afterwards - Damaged flooring (luxury vinyl, in total 9 floor boards need to be replaced). - All trimmings (windowsill, door frames etc) are sticky and will be repainted. Some doors need to be sand and repaint - Paint job in general very poor. Brush strokes and patch ups are easy to spot when looking for it - Tiles in bathroom crooked and not leveled, different (mix of) grout colors were used - Tiles in shower not leveled so water cannot drain properly - Master bathroom has hot water issues (also our neighbors experiencing this), 2nd bathroom works fine for comparison - Missing and damaged cables which need to be replaced now (requires to open walls) - 12 out of 18 windows have scratches. One is hard to open, when opened, it will not stay open - Missing or too much caulk (gaps or excess not removed) - Cabinets are crooked, damaged (cracks/scratches), several doors are warped and the paint on it is inconsistent (we paid the for the top tier kitchen btw) - Taping in the garage showed a lot of quality issues (air bubbles under tape, screws extruding or holes not filled). Even though they redid the taping it is still just a touch up of the worst spots instead of a fix (still not happy!) - Bathroom sink cannot hold water, does not seal - Missing or damaged sprinkler and outlet covers - Worst part is the stairs, nails are sticking out under the carpet. Cannot walk on them without shoes. If you do, you will find the steps to be uneven on top of it I could list more but these are the most disturbing to us. Work orders have been placed by Pulte and we have to live through the patch up job, which will be quite invasive considering few items from the list above. To be fair, it seems Pulte wants to take care of the issues but based on the initial work I can only hope that the quality of the workmanship will improve. It probably will take some time to be taken care of and I will use social media to report about the outcome in a few months. #PulteHomesExperience (by end of the year!?) Thanks for reading. ... More

I am very disappointed with the response from the Pulte onsite Construction team. They were very responsive till I provided an internal feedback to their team but after I gave good feedback they stopped responding and did not fix anything.

Just make sure that you get what you pay for and ASAP.

We moved into a Pulte new build condo and have so many issues and service is extremely slow (moved in durind COVID 19 SIP order). It took over a month and 4 appointments to get AC repaired. It works now but is incredibly loud. Decided to add ceiling fans so we don't have to live with the loud noise and found out none of the ceiling junction boxes were installed correctly so can't install anything until they are fixed. Master tub had lots of pitting leading to rust spots and now the tub takes over an hour to drain so we are showering in several inches of water. Garage door would stall while closing which was fixed but the noises have returned and anticipate it needed to be fixed again. Unless they see it as urgent, they don't respond quickly. If you are sensitive to noise, consider Pulte carefully as they are not sound insulated. From the bedroom, I can hear the dishwasher, AC, water heater, and booster fan in addition to noises from neighbors and all exterior doors. Pulte was a disappointing purchase. ... More