Pulte Homes Reviews

Our home buying experience was not without problems. However Pulte was very responsive to our needs and requests. Even after settlement we had issues that could have been walked away from by any other company. But Pulte and their representatives mad it right.

Excellent build and service. Thank you Mary and Ross for going above and beyond.

I had an excellent buying experience with the Pulte sales consultant. I found him to be very professional, knowledgeable and trustworthy. He was always available to respond within a timely fashion. For me he made the process and sales experience very enjoyable. The location is a very nice and very community oriented. As for the building material I believe the Pulte Builders uses quality product. I did not have the opportunity to pick and choose the materials since the unit was already built. I have had some issues since I have moved in. After few days I had no hot water in the unit. It took four days to determine what the nature of the problem was. It turned out to be a gas leak inside the HVAC system. Multiple items were removed and replaced to finally resolve the problem. There are some other issues remaining which I have opened up tickets and hope that will get resolved. I believe their customer care team effort can be improved. ... More

The administrative staffs are very lazy, not trust worthy, and very inconsiderate. I kept sending documents to them and they NEVER review the documents instead, they keep requesting for the same documents over and over again looking for ways to make me pay more on the house. They are very inconsiderate,

The quality of the materials used to build the homes. The well structured floor plans. The spacious rooms

Walt, our construction manager was outstanding. Cindy, our designer helped so much. And I was impressed with the options we could pick. Djakarta in sales was super responsive and helpful. We love our home and think Pulte did a good job.

Excellent buying process from selection of lot to build all the way to close

I cannot say enough good things about my experience, and it all started with Kelly. She was the entire reason I decided to look into this home to begin with, and she was an absolute delight to work. Once we got to the walkthrough stage, our construction manager, Charlie, completely exceeded my expectations. His honesty and thoroughness really stood out. He went well beyond the call of duty, taking far more time than he needed to just to make sure every single one of my needs and concerns was addressed. He truly cared about delivering a quality home and making sure I was completely comfortable with everything before closing. Thank you to both Kelly and Charlie for making this such a wonderful milestone! ... More

Pulte sales agent was great to work with: friendly, accommodating, and easy to work with to get my ***** home purchased. The construction manager was: threatening in repeated meetings, intimidating into not addressing certain issues or asking for more issues to be addressed, when asked to address certain issues was told they met "Pulte standards" and would not be addressed, repeatedly told to not complete the final review if unwilling to give all fives, cheaply made "corrections" to home for final walkthrough that look awful, threatened to remove products from the home during the final walk-through when asked questions on why certain items were not complete or completed a certain way, toilet paper holders all installed improperly and unable to hold toilet paper rolls, multiple toilet paper holders and towel holders have already fallen off the walls (within weeks after closing). ... More

Refer to Ryan ***** and the outcome of my requests

We purchased a previous home from Pulte and loved the process…….so we bought another!😎

We were extremely satisfied with the home buying process. The Pulte group is a well oiled machine to ensure the process is easy and fluid for the buyer. Every aspect of the process ensured we knew what to expect and who to contact for assistance or further information. We love our new home.

Sergio has the eye for making every detail look perfect. Jelani made sure that we, as customers, are absolutely satisfied with our experience. Thank you!

[TRANSLATED FROM ES] There were several minor issues that could have been resolved before signing, but they had to wait until we were already at the house to send the warranty team. They could have made the repairs when we told them, during the walkthrough before closing.

delivered 90 days late and communication was terrible

Our home closing was delayed 2 months from the originally promised date. Delays were compounding and chronic, with one even coming the ***** BEFORE our scheduled closing. While we are happy with the home now that we finally have it, we will never forget the extremely disorganized construction and management team, and the severe impact that the delays had on our family. The builder promised to reimburse us for costs accrued with the most impactful delay, but in the end, they fought us on those charges, and ended up reimbursing us less than half of our last-minute hotel costs, pet sitting costs, etc. We have encountered several issues (namely miswired HVAC by the builder) while in the home for 2 months, which were in fact addressed promptly by a responsive maintenance liaison and resolved by third parties. All in all, I would not recommend that anyone purchase a Pulte home. There are plenty of other builders to chose from, and we wish we had made a different choice ourselves. ... More

For new buyers: if they don't write on the paper, nothing will be done. Do not trust oral promises.

Pulte homes quality is bad in the Dallas area and their contractor team is horrible. Anything you ask them you get no answer. I would not recommend to buy pulte homes.

It was a very smooth, efficient and professional experience. I think Pulte did an amazing job.

Christian B. made my second experience with Pulte stress -free .

Pulte utilizes low-quality materials, and my construction manager neglected to resolve the majority of the problems prior to closing. Furthermore, the contract effectively mandates that we proceed with the closing on schedule, irrespective of any outstanding issues. I have currently had an open ticket for over a month for something that will take five minutes to fix.

We did not anticipate to purchase a new build home, but when we were approached with the interest rate and flex cash, financing with Pulte made our dream mortgage become a reality. We appreciate how much information was provided throughout the build process regarding our home. The construction manager was very knowledgeable and helpful with our questions. Reaching out to the warranty team and registering all of our appliances is a simple and convenient process.

There are a couple of major issues I'd like to bring to your attention: 1. HVAC vent issue: Construction missed installing an HVAC vent in one of the bedrooms. The construction manager eventually addressed the issue to some extent by adding the vent and repairing the drywall. However, the wall still has not been painted, and it has now been a month with no communication or follow-up on when this will be completed. 2. Garage floor issue: There were significant staining issues on the garage floor. Construction attempted to remove the stains by polishing the floor, but the polishing was done too aggressively, leaving the surface with a rough, sandy finish. This has created a new issue instead of properly resolving the original staining problem. ... More

The fireplace is an embarrassment. It is electric and looks cheap. The built-in opening in the fireplace mantel for TV connections forces us to mount a TV on the fireplace, even though we did not want it there. And the natural stone finish makes it difficult to find a contractor that will install a mount. There are no towel racks in the main bathroom. The ***** towel rack is in the water closet. The kitchen appliances are subpar for a $700k house. A window in the main bedroom will not open properly. We had United Windows out to fix it, and they cannot because they said it was installed incorrectly. Other problems include a leaky elbow gutter that drips constantly and loudly every time it rains, and a design problem with the gutters that create a waterfall onto our deck every time it rains. And when we bought the house, we were told Pulte partners with Kinetico for water filtration. We contacted Kinetico and they said they cannot install said system in our house because we have "an internal unit" and do not have the proper drain near our water supply. Very disappointing. I could go on. ... More