Pulte Homes Reviews in Fort Myers, FL

Embraces concept of continuous improvement

Working with Mike on the build and Jason for our punch list has been a pleasure.

We had a wonderful home buying experience from the very first meeting with our sales rep Sammy! He was very informative and helped us out tremendously. Also - during the actual build , our field manager was Lester and he was just FANTASTIC. Lester is a very hard working individual who is there from early morning to the late hours of the evening checking in on the homes and solving issues. Lester is Truly a great asset to Pulte .

We would have liked to see the homeowner(us) be able to do more customization... Whenever we asked about adding or changing something.(and we were willing to pay for it ) .. sorry this is the plan. Pulte needs to be more flexible

Some finish work amateurish. Appliances very basic.

As far as the building of the house had no problems at all. All done in a very timely fashion. After the build, slow to get punch out and touch ups done. 8 weeks in and still waiting on service. So be patient. Getting a small mortgage through Pulte seemed to give me the most aggravation. All in all , after everything is said and done, we're happy customers

Overall satisfaction is good. Getting trade contractors back to resolve issues taking much longer than expected

Having expected better build quality than I would have had with WCI or Lennar, I was surprised that obvious quality problems were not remedied before the final walk-through. An obviously mis-cut tile was missed by the construction team, so there was a visible gap between the tile and kitchen cabinet. There were also scratches on most of the windows in the house. Given how much I paid for hurricane-proof windows, that was disappointing and rather upsetting.

With Pulte you get what you pay for - no surprises (plus or minus). Actually the fact that Pulte was able to get the job done on a normal schedule in the midst of a Pandemic is noteworthy. There was a little bit of correction needed in workmanship, but it was minor. This was the third Pulte new house we have purchased during a 23 year period, as our retirement needs changed, each with the same satisfactory result.

The home plan, site and space is awesome. We have had several kinks. While all responded too, I’d say it’s because too many contractors are involved.

There is a long list of things that I am very pleased with, but I am sure the minor things that could have been better are more beneficial for any firm. Here is my list of changes I would make: - The grass was laid haphazardly and there are holes and empty patches all over the yard. - Our shower door does not close all the way and allows water to leak out - The grout was not sealed and displays each and every drop of water or dirt stain instantly and permanently.

Customer service was outstanding from the time we looked at homes until we signed with Pulte and paid our money. We didn't get our keys the day we signed. Move-in day keys still weren't ready and it seemed all customer service ended. When we finally got the keys, so did all the guidance on how to get registered as a resident with the HOA. Two months later we are still discovering areas we were supposed to have been given information from the business center at move-in (i.e., back gate). The person who provided outstanding customer service at move-in was the builder whose "office" is still on our street due to properties still being built. The survey's seem premature. I recommend asking me about quality in a year or two That's the true test of a well-built home. ... More

Buying the home was relatively simple, follow up after the sale was not which I’ll attribute to one individual as after they were out of the picture and correct person involved, things began moving in the right direction. We’ll see how the repairs go.....

Have always like Pulte Homes but never purchased one. Always thought that the quality and workmanship was top notch. Our purchase was a bit less than that. Attention to details, caulking, painting and clean home before move in was lacking. They need to revisit those issues to make sure the customer can move in with little concern for major things such as those. I don't want to move into a home and then have to go behind a 'professional' that has 'rushed' at his/her job. Overall, they are in the process of trying to make it right and make us as the homeowner, happy. That matters!!!!

We love the model, the process was quite simple and the post move in team have been extremely responsive and helpful (Ryan is the customer relations person). Our construction super (Steven Chipman) has been wonderful as well. Our comment would be - we would encourage you to step the quality control checks prior to move in. While your team has been fantastic in responding, we think that many of the items could have been detected on the front end. Last, the only major concern has been around the overall paint job --- the painters were not good. Simply stated. We have shared this feedback with Pulte. ... More

They were very responsive to any problems we had. There's 30 days after move in to address any issues. The only thing I would advise, if you've never had an HOA get the guidelines before you buy. It's very restrictive to someone who's been a private homeowner for all their lives.

Contractor was great. Small issues that were addressed well.

The house was not fully complete at the “celebration” due to a changeover in field managers and some miscommunication. The customer care rep is doing a good job closing out issues that he normally does not have to deal with,

We closed on our home last month. Being the first home in a new development can have it issues, the Pulte team was responsive to everything.

Perform a thorough walk through before closing and clearly document any items requiring repair by Pulte.

Still have issues with the refrigerator and light switches in the kitchen. Also, master bath shower surround has scratches that need to be addressed.,

We love our house. We have had good and bad experiences during the process. It seems to involve inconsistent approaches by employees.

Things have been ok, but since my closing my construction manager said he was going to get a few things taken care of for me, and now he has moved on to another community, and I haven't heard anything regarding the few issues that I have. It feels like it's a "not my problem anymore" situation since I'm now out of sight, and out of mind. I feel like he just told me he was going to get the things I need taken care of since he knew he'd be leaving. Other than that, things have been ok,

Beautiful community with great resort style amenities and very friendly people. The Pulte sales person Derek was great and the quality of the homes are above average. Although we had a very good buying experience with Pulte, I would definitely not recommend using Pulte Mortgage for financing. We have been buying and selling properties for many years and have never been so frustrated with their financing process. The loan processor Jennifer at Pulte Mortgage gave us such a hard time and wanted so much personal information that was irrelevant to the loan process that we had to get financing through another lender at the last minute before closing. Although we have excellent credit and very good income sources she found ways to make the process more complicated than it needed to be over the 6 month ordeal. We secured a VA loan with another lender within 30 days of closing. After closing, Pulte has taken care of any warranty issues quickly. In summary; aside from the loan process, we had a very good home buying experience with Pule Homes and will recommend buying a home from them to our friends and family, but would warn anyone not to waste their time with Pulte Mortgage and find financing with other lenders. ... More

The quality of fit and finish was below what I was expecting. We have had several items that needed to be corrected since we moved in 3 months ago.