Pulte Homes Reviews in Fort Myers, FL

Pulte overall is a good builder, however, when I had brought things to their attention after my house was built, I felt that I did not get very responsive scheduling of these items. I am still following up on work that needs to be completed from my punch list. I had a subcontractor that was scheduled to come to my house to complete work today after I took off just did not show up. I don't blame Pulte directly for this but I do not feel that they should work with such unprofessional contractors. I was not contacted at all and had to call the warranty department to inform them of the no show that now has to be rescheduled again. ... More

Got pretty much different minor issues like missing turntable, dried stucco on the garage floor and not working water heater, etc. Customer care is responsive however service teams who were working on the submitted orders are not professional

QUALITY CONTROL should be much better. Some sub-contractors do not clean up messes they made to material that was previous installed. Pulte personal do not seem to check after them to see they have done the job right or cleaned up afterwards.

Disappointed at the cheap fixtures and lights they use. Quality of workmanship does not match what they claim

Ever since I have moved into my new home, all I seem to do is clean up some kind of sticky goo off the non carpeted floors. My windows are filthy. The pre move in cleaning was just not up to par.

When I did the walk through I did realize there was so many issue with the house. I moved in and immediately found several poor workmanship problems that had to be fixed. The good thing thing is Pulte has a good warranty team/program.

Major plumbing issues causing flooding within the first 2 weeks and washer stopped working after 1 month. We know of 2 other homeowners with plumbing issues upon closing. Employees are friendly but company policies and procedures prevent adequate more customer service.

It is a well built home. The appliances, especially the refrigerator and cooktop are terrible! No ice or water on outside of frig. Cooktop scratched after one use. Fingerprints everywhere! Frig to all bathroom faucets. They don’t tell you the pool does NOT come with a heater! $4,000 wrapped into a 30 year mtg would not be a big deal but huge expense when moving in. Doors are cheap,not solid

Found quite a few issues of shoddy work. Although Esteban is working to correct, it should have been resolved before I closed...

Throughout the entire build process, everyone we dealt with was terrific. The only issue I had with the build design was that the layout that was assigned to us was the opposite of our neighbors on both sides of us. That meant that while our neighbors on either side of us have layouts that provide them with SW views, (which I desperately wanted when we selected one of the most expensive lots available) our layout gives us a SE view which is much least desirable to me. The arrangement also means that all of our windows on each side of the home face directly into each of our neighbors’ homes, as a result of being a mirror image of both. After the home was completed, I met one of our neighbors who informed me that for an additional $2,000 we could have “flipped” the floor plan, as they had opted to do, and had the SW view I wanted so badly. Our sales rep never mentioned that option to us for some unknown reason. Again, all the personnel we interfaced with were extremely pleasant, helpful and responsive. I couldn’t have asked for better customer service than what we received. THEN came the completion of the home which upon initial walk through appeared to only have minor cosmetic repair needs. We loved the materials we selected and the overall appearance of the home. Once in the residence, however, we had time to more carefully inspect the finished product and found a significant number of defects in the workmanship. For some reason, the way it was designed, many, if not most of the cupboards when fully opened bang into doors or walls. To prevent damage, we’ve had to stick little rubber bumpers all over the place. Also, the quality of the workmanship proved to be VERY sloppy. That’s the best word I can use to describe it. Things were installed crooked, we found excessive paint globs on just about every wall, uneven caulking so that in some places along the windows it’s about 1/16” at one end and over 1/4” at the other. Very sloppy paint job around all the windows and paint splattered on the porcelain tile floors that nobody bothered to clean up so i’ve been going around with my fingernails chipping it off. There are gaps around cabinets where there shouldn’t be. We selected and paid for the “Upgraded kitchen appliance package” but I am not at all impressed. The fridge is relatively small for an “upgrade” model and the drawers in the refrigerated do not glide in and out at all, and the bottom drawer scrapes as you pull it in and out. When I reported the problem to the Pulte Warranty Service, I was told that they would send me some lubricant. I haven’t yet received that but i’m doubtful that it will solve the problem as the parts that scrape are plastic. There also seemed to be missing shelves in the door because there’s a huge gap between where the bottom shelf fits and the next one above it has to go. The oven, as it cools down, whistles quite loudly. I was told that it’s just a “hum”, but whatever it is, it’s sufficiently annoying to me that i’m reluctant to use it at all now. The washer is apparently made to use very little water, so even with a large load the items seem to be sitting in about 2” of water which tends to cause it to go out of balance frequently and the entire machine shifts in its position about 15 degrees —- and it’s a heavy machine! When the microwave completes its cook time, rather than signal the end and then shut off...the fan continues to run until you either open the door or press “cancel”. The maintenance supervisor received our initial Punch List and came over to review everything. So far he’s been very responsive and understanding. Although nothing has been remedied yet, it’s still too soon to reasonably expect any action. We have a 3 car garage that consists of one large entry door, a shallow divider wall and one small entry door which actually makes it more difficult to get 3 cars into it than if it were one single garage door entry or if the space between the doors wasn’t so wide) both doors are already having issues after just 6 weeks past closing. I called the garage company who was able to schedule a check on them the same week I called (this week) With all the complaints we have, I want to stress how wonderful everyone was to deal with. Pretty outstanding, actually. It’s really a shame that the product doesn’t measure up to the personnel Pulte hires. They made the entire experience so easy, stress-free and kept us informed about everything during the entire build period. We also went through Pulte Mortgage and Insurance and got a much better insurance rate than with All-State or even Geiko, which impressed me. The Mortgage folks were equally outstanding in the service they provided to us. I would give the construction quality a 2 1/2 stars and the people we worked with all 5 stars. This is definitely a “production” home build and it shows in the final product. I think it took about 3 1/2 months from start to finish on a 2480+ sq. ft. house with a lot of unskilled and poorly trained labor. For a $520,000 home, the finished product falls way short of that price point, in my opinion. Going forward, if all of my “issues” that CAN be resolved, are, I hope to have another opportunity to submit a final review wherein I can provide a much more positive response for prospective home buyers. ... More

Need better response - Bought a Model home that was promised to be like a new build but later to learn a model doesn't have the warranties that a new home has.

We recently moved into a new Pulte home. I was surprised by the issues with "fit and finish" that have appeared. Maybe shocked rather than surprised.

Basic construction pretty good. Finish work less than expected. Only been in house for six weeks so still discovering the “warts”.

My home was a “rush” job to close on 40-50 homes at one time. I’ve had nothing but frustration and aggravation from the day I moved in. The finishing is horrendous and I don’t even know where to begin. My white tile floors have residue from grout and tape that cannot be washed off. A crew was sent in to hand clean the mess but it did not solve the problem. I’m still waiting for the floors to be acid washed. That is only one of the issues. The grouting in the shower floor was so bad I actually cut my toe on it. The cabinets throughout need a facial lift because mitered edges are separating. There is not a drop of grout or caulking behind my washer/dryer. I doubt the floors are even level. I didn’t upgrade the appliances because I didn’t feel it worthwhile since appliances barely last two years. The washing machines went off balance several times and I was told there was nothing wrong with it that I wasn’t loading it properly. When the technician pulled it away from the floor I saw rust on one side. It was a scratch and pushed it back before I could say a word. Have no idea if it was even dented! I’d never have known. I have a triple sliding glass door and one has a defect that is between the glass. Another door has a badly dented frame and some of the doors need paint because of marks that will not wash away. Regrettably, I could write a book. Some of the issues have been resolved but the going is slow. The only aspect of all this is that I pray Pulte makes good on repairing every issue to my satisfaction in accordance with their one year warranty. As for what cannot be changed or fixed I will simply have to look away. On the plus side I picked a perfect lot, have a great neighbor and I love my home. ... More

The number of issues with home quality is not acceptable for a million dollar home. The electrical issues have been constant for several months. There workmanship is below average in many areas. The field reps were professional but clear in their lack of ongoing concern. Very disappointed thus far in many facets.

All tile it looks like grade school kids done the work. All bedroom tiles were not level, when they put grout in it was just as bad the tile. Sale person put us down for extra long extension lani and never got that. Our lot is lower than the neighbors and water lays in the back yard. very pour design. For the money its comparable to a $350,000 house very little closet or storage space

We are not happy with how they respond to issues. We did not know trenches were going to be dug looks like the neighborhood is ready to go to war in some areas. Also they ran our HVAC though consecution and been over a month no response to anything, I am now going to have to get an attorney involved in the issue as they won't even get back to us. All 3 units need a pull and clean and one is not even working properly in the back. So all 4 units have issues. SO far a horrible experience as I thought we were just going to be a number for them. once the home is sold the charm goes away.

Our initial buying experience was great. The sales process was organized and simple. Due to turnover of the sales team, we fell through the cracks on many fronts. Our project manager Kristopher was great up to closing, however with issues that were not fixed prior to closing they have yet to be addressed, and now I am getting crickets. Very concerning, in not receiving any insight etc.

This will be my last time buying or referring to buy a Pulte home. This is my third home and the most expensive one. Quality is down, mostly the finishes of the house. All the hardwood work in the house, door frames, ceileing molding, door finished is so bad that I will need to hire my own carpenter. I don’t see Pulte fixing all the issues

The buying process was good, although some information requested that would have helped in our decision making process were not disclosed. Don't be fooled, it is sales. The building process was very good, Jared was excellent keeping us update to date and responding to our concerns and issues. After closing, the response of the 30 day warranty team leaves a lot to be desired. Attention to issues and timeliness was poor. If not for our persistence I don't know when issues would be addressed. This department needs to be improved.

Pulte started out with a bang but began to fizzle out after our commitment to buy was signed. Our sales representative, Hanna, was excellent and had a firm grip on steering us through the buy/build process step by step, with weekly updates & pictures of the how things were progressing, but then was moved to another Pulte location and we were passed off to others within Pulte at our location. Things went downhill rapidly from there. Several weeks at a time would pass without contact from anyone at Pulte, "just the sound of crickets," before we had to reach out to them for any progress updates. We made several trips to the build site from Virginia to see the actual progress and were given excuses, promises and an attitude when there or had questions and concerns. The week before closing, a walkthrough was conducted with many of the discrepancies still untouched a week later at closing. After closing, another walkthrough was conducted with the Pulte Customer Service representative, of which the discrepancy list is still being worked off 60 days later, with some discrepancies being passed off to the HOA. If we had known how Pulte "really" conducts business, they talk the talk, but they do NOT walk the walk, we would have considered looking elsewhere. Maybe my standards are too high, as I would hope yours would be, but I'm sorry to say, if you choose Pulte, be ready to become just another number in Pulte's vast portfolio, so be ready to get frustrated with how they do business. ... More

For what we paid…we are shocked at how many problems we have. A punch list is expected, but you’re only as good as your subs. And they are terrible. House was filthy upon moving in…walls/pillars visibly not straight…many windows had scrape marks on the trims…paint all over our wood floors which also had quite a few dings (and this was a very expensive upgrade)…pocket doors scraping the jambs (both of which have visible damage)…many broken roof tiles, etc. The list is too long, and many of these things should have been caught by our super (who we like very much) if he had only spent a few minutes to look. We were told that the cleaning crew (after we complained how dirty it was) they use is terrible by our super. He has told his bosses this, but they continue to use them. And that says a lot… The house is beautiful, and we love the neighborhood…but very disappointed in the quality. ... More

Don’t use Pulte mortgage company.

Beware of the workmanship, we closed on our home and there were a ton of things that weren’t completed, things that were rushed leaving the job itself looking like it was done by inexperienced contractors or that they just rushed to get things done as fast as possible. First day in the home we had a leak in the wall that once they discovered where the leak was coming from it was a screw that punctured a pipe and then was covered up with tape! The grout in the master bathroom began completely falling out in week 1 of being in the home. Some of the appliances we picked out weren’t what we asked for once installed, there was paint on every hinge on every door that needed to be replaced. All the moldings on the first floor had to be redone because they were chipped in places the corners looked a mess. Our construction supervisor lied about certain things that the warranty woman told us weren’t true. We had to get the district manager involved. The cabinets in the kitchen weren’t finished and there was damage on most of the doors and shelves and again slapped together with no pride in what was done. Now it’s taking months to get the contractors back out to fix what they did and should’ve never been done like it was in the first place. Buying our dream home became a nightmare! ... More

Buyer should be aware that fix up items that are done post closing are items that should’ve been done pre-closing but are deemed to be warranty work when in fact they aren’t broken… they were just left incomplete