Pulte Homes Reviews in Fort Myers, FL

Communication from start until after purchase is very poor. No one in the company returns phone calls, text messages or emails. From the on site sales agent who we first spoke with. pulte finance could not provide a break down of closing costs or current mortgage rates. Pulte could or would not provide advance estimated time line on a closing date in order to lock in a mortgage interest rate. We tried after closing to get ahold the builder to ask a couple questions, no response. the customer care rep standing in our kitchen saying they would not nickel and dime us over getting issues fixed, then proceeded to nickel and dime us over 6 driveway stones out of place and blamed it on us for having a moving truck on them. We were never told to not have a moving truck on the driveway. (Stone companies up and down the street, 15 minute repair. Still an issue). Our Kitchen cabinets and drawers are falling apart, we have been in the house two months with zero follow up on repairs, we had to initiate a follow up call on service and got no answers. If i provided this kind of customer care in my business I would not have a job. ... More

Since we moved into our new home we had sewage backup into our house twice, The new stove wasn't working correctly. it took an hour to bring a can of soup to a slow boil. The Pulte rep said the range was not supposed to turn red and said it was working correctly. When we tried to start the oven it started making a loud grinding noise, sparking and smoking. the Whirlpool technician that came out said that it was wired correctly, We had electric sockets that did not work, the paint on the walls looks like it was painted by a five-year-old. We have palms that fell over in the storm that were not supported with stakes, We paid for upgraded appliances they gave us a tiny microwave and it doesn't open properly, There is a hole in the facia they say its normal. ... More

We settled mid April , still waiting on lamp light( all new homes have the light, )we were told the light would be installed three weeks ago. Still waiting on refrigerator and wine fridge. We are leaving the last week of June until October, and coordinating the install will be difficult, if not received by the end of June

Aside from the lack of responsiveness, the Pulte Mortgage process was highly questionable. 1) They did their best to dissuade me from taking a VA loan [which required a VA inspection] 2) The Pulte Mortgage interest rate was somewhat higher than an independent mortgage broker [which we took] 3) The demands for details about the origin of our cash down payment verged on accusations of Money Laundering [I wrote the framework for the Money Laundering Act of 1986]. Providing them with Wells Fargo settlement disclosures on the sale of my house in Va, plus copies of personal Savings accounts, plus 1099s showing income from consulting [all well-beyond the amount of the down payment and closing costs] were apparently inadequate. 4) Closing was 4 months beyond original schedule [shortage of materials? BS!]. The value of the property had increased by nearly $200,000 and it appeared Pulte was trying to force us out of the sale to resell to another buyer at a higher price. 5) It's now been nearly 3 months after closing, and the Pulte office has yet to address all the deficiencies documented by a professional [private] inspector. 6) Would I recommend Pulte to new buyers? ABSOLUTELY NOT! ... More

Love the house, but seems there was a rush to get house finalized. Finding many issues and for whatever the reason, follow up is not what I expected from the builder. Two months in and still waiting on things to be done, some since initial walk through in January

Had issues across the board from beginning to end!

Two months after closing and fully payment and pool is not complete or scheduled to be completed

The homesites are very dirty with garbage strewn all over the lots. Large amounts Roofing nails and other types of materials strewn across lots. Chicken bones, beer cans and other food materials left in house EVEN AFTER ASKING TO HAVE REMOVED AND KEPT CLEAN. Workers used our toilets instead of the porta johns. A very mismanaged site and overall lack of supervision. Other buyers should beware that the quality is lacking and Pulte is very good at saying no first and then sometimes accommodating your needs. After moving in the ongoing construction workers are very rude and unsafe and have access to our community 24/7. Pulte thinks that they have all the answers already and maybe need a little self reflection to make their company closer to what they want to portray. The title company and sales person were the only shining stars. ... More

The home is aesthetically pleasing - just as in pictures of the models. However, the quality of finish leaves much to be desired. There is a time-frame in which the new homeowner is allowed to "point out" issues that need attention. The Pulte representatives are accessible through appointments and do inspect and view homeowners' issues, but also note that they "can't keep an eye on every contractor during the building process". "Repair" contractors are sent out to make corrections, hopefully to the homeowner's satisfaction, which should have been completed before closing. We hope to be satisfied that the lackluster finish does not attest to the integrity of the structure. ... More

Customer service is average, at best. Better home builders out there.

A new house may sound nice, but do your research. While my wife and I thought we were getting the best deal at the time I think we rushed into the decision. The 4 months prior to closing became nothing short of making you think you made the worst investment of your life. We went with Pulte because of the experience and quality we believed we were getting. Our appraisal came in at the cost of the house (even though the appraiser had to go back 1 year to find those comps), but measured smaller than the builder put in our contract. There were several issues with the Pulte Rep and getting us answers or providing bi-laws for the association and Master Association. We found cracked tiles, rebar sticking out of the wall, off centered studs behind the walls, cracked cabinets, and damaged floor boards under the carpet upon closing...just to name just a few things. While we fought tooth and nail to get things replaced before we signed our name on the dotted line; Pulte went as far as a threatening letter to say that we would pay them per day we did not close even though the house was not of quality they promised. While Pulte has a warranty typically you have to go through the process to get things done (which can be a long drawn out process) and we wanted it done before we moved in. The closing itself was a breeze and we are quite happy now that we are all moved in. If I were to do it again, as nice as the house is...I wouldn't build with Pulte because it was not the quality we expected and it was not the experience we were promised. ... More

Takes several follow up calls to get response. Unwilling to mitigate noise issue emanating from Pulte owned model next to our new build. Four year old pool motor left on 24/7 and rattles. Attitude that we should take up with future purchaser of the model home rather than current owner (Pulte)..."not their problem". So beware of buying a model or spec already built.

Workmanship and materials are not up to par. So many things wrong with a “new house” and trying to get things done right and fixed is like pulling teeth. It’s a never ending process with the contractors who really don’t care now that the house is closed.

Sales superior. After the sale is underwhelming.

Very disappointed. Far from model center finish. Far from it. I’ve built at least 5 house in the past. This being the top of the list of not being happy with the quality of workmanship. This is as I see it snd experienced it Sorry. Will not recommend PULTE to any of my affiliates

Wish that builder would be more responsible.

Communication when things were taking longer then expected was horrible mark the salesman made me feel like it was my fault thinking it was going to be done when they projected

The quality of the work is excellent. Unfortunately due to the pandemic, targets on completions became an issue and supply delays constantly disrupted time lines. Communication regarding this issue is key and Pulte lived up to it and set very reasonable expectations.

The amount of emails and different people reaching out was really confusing. Since purchasing it seems you gave our email to a mailing list. The emails are flooding in. Hard to figure out which ones need attention and which ones don’t. Someone reached out about our warranty yesterday. Turns out they were trying to sell something. Were FLOODED with paperwork.

I am ADA in a wheelchair and the rolling issues were emailed out; 1.Unfinished under sinks 2.Counter height at 34-36" not 30" 3.Narrow throughway between kitchen island and counter Non-ADA 1.2 Door bowed 2.Gap undeR door into garage 3.Rust from grab bars installed in shower 4.Landscaping is not good - coverage of pool/lanai and tree in front is dying 5.Aaragon - not helpful 6.Garage floor not cleaned left cement small piles 7.Painting touch ups 8.Wall are in kitchen uneven - bar area at 15" on left side and 17" on right - why? Not sure how we put in a bar top later John has been very helpful but overall this isa brand new home that we were prepared to pay extra for added on features (ADA) Generally people were very nice to talk with not sure where the breakdown is though. ... More

How many surveys do I need to do? I specifically went into detail about my issues with the build when I did the other survey. No response or acknowledgement from that. Now I'm supposed to tell you again?

I want to start off by saying our sales rep and construction manager were the only good thing that came out of this whole process. Tyler and Chris were the best to deal with on a regular basis and went above and beyond when we brought issues to their attention before closing. Pulte Mortgage on the other hand, I believe, should be investigated. I will forever caution everyone I know or meet that is considering buying a home from Pulte to avoid their mortgage department like the plague. Lack of response for months to predatory lending and derogatory/discriminatory comment, they're absolutely awful. We recently closed on a new construction home with Pulte and were initially excited to move into what we believed would be a quality-built, turnkey home. Unfortunately, our experience has been far from what was promised since closing. From the moment we moved in, we encountered multiple issues that should have been resolved prior to closing. The brand-new tile floors had visible stains throughout. While the builder did attempt to clean them, by that point we had already moved in and placed rugs and furniture. Other problems, such as broken or bent window screens, a built-in stovetop that was improperly installed, and wall switches that connect to absolutely nothing, have been frustrating to resolve. Communication has been slow, with us having to follow up repeatedly or wait weeks just to get updates. What’s more concerning is that several of these issues appear to conflict with Florida Building Code (FBC) standards. For example: • The stovetop installation disregarded installation measurements and process as per manufacturer instructions and FBC residential kitchen safety regulations. • Unconnected or “dummy” switches with no load or outlet may violate FBC electrical standards, especially when they create confusion or hazards. • Baseboard caulking gaps and weather-stripping failures undermine energy efficiency and violate FBC requirements for thermal protection and envelope sealing. Even more frustrating is being told, “That’s how we do it on every home,” when raising these concerns as if repeated noncompliance somehow makes it acceptable or the norm. That answer is not only dismissive, it’s also unacceptable when code violations are at stake. Additionally, we’ve seen many signs of rushed or careless work: chipped grout in the showers, uneven baseboards, and functional oversights that go beyond cosmetic inconvenience. These problems directly impact the livability, safety, and long-term durability of the home. It’s incredibly disappointing to invest this much money and be left chasing down the builder to correct basic issues that should have never passed inspection. We expected more from a national builder like Pulte and hope they take accountability by adhering to building codes and delivering on their promises, both in construction quality and customer service. ... More

As far as quality and workmanship is fair, they take short cuts and the people they use hardly speak English and you are paying top dollar. This is my second Pulte home and this will be my last.As far as sales and the project managers we’re awesome, give them a raise.

I can’t say my experience was all that great. I had my sales person hold a lot for me because it wasn’t released for sale. I made an appointment to come purchase my home and the day I arrived he gave my lot away even though I communicated with him several times about it. The lot they sold me they said was a 60’ lot and it wasn’t it was 50’. My construction manager changed three times during the building process. The quality of the finishing work is very poor. Hope the structural is better. I bought this home because my friend had bought a Pulte home 3 years prior and the quality of hers is much better. Very disappointed in the whole thing! Feel like I’ve really overpaid for what I have. I was told the driveway extension would set the house back further not take away more driveway which it did. ... More

List of things that we discussed still not taken care of. HOA people make everything sound like you are an inmate. Our salesperson left and the new person said he would do follow ups and never did. Our construction manager was not effective in follow up our his own pre inspection before our inspection with him.