Pulte Homes Reviews in Fort Myers, FL

Found quite a few issues of shoddy work. Although Esteban is working to correct, it should have been resolved before I closed...

Throughout the entire build process, everyone we dealt with was terrific. The only issue I had with the build design was that the layout that was assigned to us was the opposite of our neighbors on both sides of us. That meant that while our neighbors on either side of us have layouts that provide them with SW views, (which I desperately wanted when we selected one of the most expensive lots available) our layout gives us a SE view which is much least desirable to me. The arrangement also means that all of our windows on each side of the home face directly into each of our neighbors’ homes, as a result of being a mirror image of both. After the home was completed, I met one of our neighbors who informed me that for an additional $2,000 we could have “flipped” the floor plan, as they had opted to do, and had the SW view I wanted so badly. Our sales rep never mentioned that option to us for some unknown reason. Again, all the personnel we interfaced with were extremely pleasant, helpful and responsive. I couldn’t have asked for better customer service than what we received. THEN came the completion of the home which upon initial walk through appeared to only have minor cosmetic repair needs. We loved the materials we selected and the overall appearance of the home. Once in the residence, however, we had time to more carefully inspect the finished product and found a significant number of defects in the workmanship. For some reason, the way it was designed, many, if not most of the cupboards when fully opened bang into doors or walls. To prevent damage, we’ve had to stick little rubber bumpers all over the place. Also, the quality of the workmanship proved to be VERY sloppy. That’s the best word I can use to describe it. Things were installed crooked, we found excessive paint globs on just about every wall, uneven caulking so that in some places along the windows it’s about 1/16” at one end and over 1/4” at the other. Very sloppy paint job around all the windows and paint splattered on the porcelain tile floors that nobody bothered to clean up so i’ve been going around with my fingernails chipping it off. There are gaps around cabinets where there shouldn’t be. We selected and paid for the “Upgraded kitchen appliance package” but I am not at all impressed. The fridge is relatively small for an “upgrade” model and the drawers in the refrigerated do not glide in and out at all, and the bottom drawer scrapes as you pull it in and out. When I reported the problem to the Pulte Warranty Service, I was told that they would send me some lubricant. I haven’t yet received that but i’m doubtful that it will solve the problem as the parts that scrape are plastic. There also seemed to be missing shelves in the door because there’s a huge gap between where the bottom shelf fits and the next one above it has to go. The oven, as it cools down, whistles quite loudly. I was told that it’s just a “hum”, but whatever it is, it’s sufficiently annoying to me that i’m reluctant to use it at all now. The washer is apparently made to use very little water, so even with a large load the items seem to be sitting in about 2” of water which tends to cause it to go out of balance frequently and the entire machine shifts in its position about 15 degrees —- and it’s a heavy machine! When the microwave completes its cook time, rather than signal the end and then shut off...the fan continues to run until you either open the door or press “cancel”. The maintenance supervisor received our initial Punch List and came over to review everything. So far he’s been very responsive and understanding. Although nothing has been remedied yet, it’s still too soon to reasonably expect any action. We have a 3 car garage that consists of one large entry door, a shallow divider wall and one small entry door which actually makes it more difficult to get 3 cars into it than if it were one single garage door entry or if the space between the doors wasn’t so wide) both doors are already having issues after just 6 weeks past closing. I called the garage company who was able to schedule a check on them the same week I called (this week) With all the complaints we have, I want to stress how wonderful everyone was to deal with. Pretty outstanding, actually. It’s really a shame that the product doesn’t measure up to the personnel Pulte hires. They made the entire experience so easy, stress-free and kept us informed about everything during the entire build period. We also went through Pulte Mortgage and Insurance and got a much better insurance rate than with All-State or even Geiko, which impressed me. The Mortgage folks were equally outstanding in the service they provided to us. I would give the construction quality a 2 1/2 stars and the people we worked with all 5 stars. This is definitely a “production” home build and it shows in the final product. I think it took about 3 1/2 months from start to finish on a 2480+ sq. ft. house with a lot of unskilled and poorly trained labor. For a $520,000 home, the finished product falls way short of that price point, in my opinion. Going forward, if all of my “issues” that CAN be resolved, are, I hope to have another opportunity to submit a final review wherein I can provide a much more positive response for prospective home buyers. ... More

All around, hands down, best experience!

Wish that builder would be more responsible.

Contractor was great. Small issues that were addressed well.

Need better response - Bought a Model home that was promised to be like a new build but later to learn a model doesn't have the warranties that a new home has.

Steven P. was a wonderful, patient sales agent, that worked with us from start to finish and always answered questions and got us the needed information. In fact the entire sales team at the Westbrook site were always friendly and welcoming. We had two site project mgrs during our build, Michael and Jordan H. And they were both awesome! They both went above and beyond to make us feel like we were truly a part of the building process!

The house was not fully complete at the “celebration” due to a changeover in field managers and some miscommunication. The customer care rep is doing a good job closing out issues that he normally does not have to deal with,

We closed on our home last month. Being the first home in a new development can have it issues, the Pulte team was responsive to everything.

House looks great and they build very quickly

Marc my sales rep was fantastic keep me updated throughout the process. Still minor open issues that is why the 4 stars instead of 5, plus your pool vendor Arrogon is terrible. My suggestion is to get a new vendor so it doesn't reflect on Pulte.

Think the price for the home was good the extras I have always thought are too much for what u get.

Really great experience from the initial inquiry all the way to closing. Was kept well informed of the process, and the team was a pleasure to work with. The few (minor) issues we have experienced in the month since move-in have been addressed quickly.

Great builder, great people to work with and very pleased with the finished quality of the home !!

We recently moved into a new Pulte home. I was surprised by the issues with "fit and finish" that have appeared. Maybe shocked rather than surprised.

We thought we were going to have a beautiful home built for us. We walked through the model and fell in love. Unfortunately, we ended up receiving a completely different product than what we were anticipating. We feel very mislead. We have many issues with our house. We are hoping everything can be fixed, but I'm not feeling too optimistic. I believe for the amount of money spent on this house, the craftsmanship and attention to detail should be close to perfect. I am not at all pleased with the quality or lack there of of this house.

We closed on our house at the end of April. The process was easy from the beginning and I visited twice for inspections before we closed and everything looked great. The walk through was very helpful to understand our new home, the warrantees and who to contact when assistance is needed. In the final inspection, we had a couple of small items that needed to be taken care of and they were addressed promptly. We are happy with our purchase and looking forward to many years in our new home.

Love the home and the folks involved in the build.

Overall from start to finish the purchase process was wonderful. The sales representative, The project manager, the design consultant, The mortgage representatives, the home insurance and the closing crew were all amazing. My only complaint would be the cost of the fees and mortgage rates.

Perform a thorough walk through before closing and clearly document any items requiring repair by Pulte.

Watch your house being built as much as you can. Sub contractors are not the best tradesmen. Many issues during the build and more with the finished product.

The home was not completed, had a gigantic list of cosmetic issues that weren't small. Very poor quality build, Pulte as a whole can care less about customer service. I would never recommend a Pulte home to anyone that I know and I would never consider purchasing a Pulte home in the future in any capacity. My advice.. Run....

I was treated well I did however send a request regarding an issue in my closet. A shelf is unfinished. I got no response.

Sales superior. After the sale is underwhelming.

Basic construction pretty good. Finish work less than expected. Only been in house for six weeks so still discovering the “warts”.