Pulte Homes Reviews in Jacksonville St. Augustine, FL

Great home in an awesome neighborhood!

I was impressed throughout the entire build. The site was clean, if I pointed something out that needed to be fixed it was fixed in a very timely manner, warranty department is very responsive.

Debi was excellent to work with in purchasing our home. Ryan was super to work with on the minor punch list items and in understanding how everything works in our home.

From the time I walked into the model home looking for information to the time of closing, David and Chad have been outstanding with their communication. They made me feel great about the house. The house is perfect, I am happy i found this neighborhood in a brand new community. Thank you so much for building my dream!!

Our home itself is a nice home and we got it for a great value. Everyone I have worked with at Pulte has been pleasant and usually helpful. There have been issues though: The sliding back door was stiff as can be upon move in, and we had to realign it ourselves. The door to the airlock/laundry room does not fully close unless you give it a good push into position. There's a gap in the grout of our shower. The doorbell rang a couple of times when we first moved in then stopped working completely within a week. Despite reporting it as an issue multiple times, no one has been by to fix it in the month and a half we've been here. Two outlets did not work upon moving in. These were thankfully fixed within the first couple weeks. Ants and other pests were rampant in the yard with plenty of them making their way into our garage. Within the first week I was bleach wiping the area right behind out kitchen trash can due to an incursion by hundreds of ants. It's clear pest control was not a priority in the 6mo or so that the house was sitting on the market. The underwriting team during closing was completely sequestered away from me, and I was left with another individual as my sort of middleman. She was absolutely great to work with as a person, however there was some sort of disconnect either in what the underwriting team was telling her, or what she was interpreting and telling me, that resulted in my closing being delayed by a week despite us starting them process a month prior to closing. The VA had approved my loan but there was a hangup in specific wording of specific documents from the Army and VA that I ended up getting fixed in a day once I fully understood the actual issue they had. This would have been resolved much more quickly if the underwriting team had told me directly exactly what problem they were having, rather than playing telephone or being vague and telling me to just call the VA and figure it out on my own. ... More

If I had not stopped at the construction site every week, many things would not have been fixed until it was too late. Plumbing in the wrong place. Air conditioner pad in the wrong place. Electrical disconnect and service outlet for A/C in the wrong place. Contractors smoking in the house. Shower stall glass in master bathroom not caulked. Garage door controls on garage wall reverised. Screen for patio door bad, still waiting after a month and half to be replaced and installed. Base trim cut wrong but installed anyway. Hallway wall by third bedroom not plumb...

So we're loving our new home and the great use of space. There were small issues most of which were associated with the current pandemic that were quickly addressed and corrected.

Pulte is a volume builder/developer. Consequently, the sales and build departments don't always have time to communicate fully the realities of the delivered product verses the promised product. The end product can come close to your expectations if you help manage and track the process.

Very timely built home.

Throughout the process from meeting Luis in sales to Doug, our field manager, the experience was pretty awesome. From August to March I had a thousand questions and they both took the time to always answer them and meet with me when they needed to. Always with a smile. The homes in the neighborhood I bought in were and are being built by several builders and after looking at them all, Pulte was my choice. I could not be happier with my new home! Thank you Luis and Doug!!

The entire TEAM from Sales-Kimberly, Builder-Douglas,-Mortgage-Kyle and everyone involved was very professional and followed through to answer all our questions. We would not hesitate to recommend the entire TEAM. This is our 3rd personal Pulte Home around the South East.

I love my home and lot, but am very disappointed in the lack of transparency and full disclosure on my issues

Very simple process for purchasing a new home in the area.

The grass wasn't laid properly. They put saud on top of soud which has caused a mound in the yard. The soud has gaps which looks like holes in the yard.

Nice location and quiet place

The house is great but there were a couple of minor repair items that I discovered after moving in. I followed the process and sent them off to the warranty mailbox twice but have never received a response. Other than the responsiveness the overall experience with the builder has been very good.

The whole process was great.

I would have to say the professionalism from the sales team ,to project management, to mortgage team have been the best I have ever worked with, and now you can include the warranty dept. which have been top notch also. Have not had any issues to date all has been a pleasure.

Overall, the home is great! The design studio was amazing and staff super friendly. Kerry was very helpful at answering our questions and making sure our home had the specific upgrades we wanted. However, we closed on the home from across the US and there were still many things wrong when we moved in. There were many issues flagged during the walk through that were supposed to be fixed, but were not. We are trying to put in warranty calls, but no one answers and the automated system doesn't allow for voicemails. Stepping on nails/carpet tacs in each doorway, severely cracked granite countertop, and a giant spot on the outside of the home that needs painted... no answers! The home design and office staff are great. Quality of materials, build, and follow through... poor! ... More

TO ELIMINATE SOME FRUSTRATIONS, WE WOULD HIRE A HOME INSPECTOR TO FIND/LOCAGE PROBLEM AREAS BEFORE CLOSING AND MOVING IN. THIS WOULD FIND SHORT COMINGS, TO INCLUDE ELECTRICAL, PAINT ISSUES, RUSTING STAINLESS STEEL REFRIGERATOR DOORS, WILD SPRAY DISCHARGE OF SOME SPRINKLER HEADS ON WINDOWS AND PORCH, FLOODING AREAS AROUND IRRIGATION VALVE BOX , AND SIDE WALK, VERY ANNOYING , CREAKING, LOUD GARAGE DOOR OPERATION, GUTTER DOWN SPOUTS NOT ALL THE WAY DIRECTED TO GRASS RESULTING IN WASH OUT CRATERS . SOME ISSUES HAVE BEEN ADDRESSED OKAY. WE JUST DID NOT NEED THE AGGRAVATION OF SUCH ISSUES. HOPEFULLY, ALL ISSUES WILL BE HANDLED ON THE ELEVEN MONTH CHECK SHEET. ... More

We love our new home! Great value.

An absolutely pleasant and informed home building/buying experience. Everyone was awesome to work with! Highly recommend Pulte!

Field manager was great but after closing, several requests for repairs went 100% unanswered, which we have never experienced from other developers before. Very disappointed. Until now, we still have not received a call or email regarding requests. So poor.

Great experience!

Pulte built a beautiful house. Some issues but overall cosmetic. Very pleased.