Skip main navigation

What Homeowners Have to Say About Pulte Homes in Naples

Read the 89 homeowner reviews of Pulte Homes's new homes in the Naples area. Naples homeowners rated Pulte Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.6 out of 5 stars
in the Naples area

star-rating

89 Reviews - 3 Communities

5 ★(62)

4 ★(20)

3 ★(6)

2 ★(0)

1 ★(1)

Quality 4.5

Trustworthiness 4.7

Value 4.5

Responsiveness 4.7

star-rating Pulte Homes - Satisfied with everything

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Joel V.
  • Naples, FL
  • February 18, 2020

Satisfied with everything

star-rating Great overall experience.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Joseph M.
  • Naples, FL
  • January 14, 2020

Having a home built while not on site to see progress was initially a bit unnerving. The Pulte teams attention to communication made the process a smooth one. Now moved in and any and all issues are dealt with from a communication and follow up point of view quickly and professionally. The suppliers used to build the house are also top notch. ... More

star-rating Pulte Homes - Good builder.

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Sarah J.
  • Naples, FL
  • June 25, 2019

Good builder. Troy was excellent and very responsive in dealing with any issues

star-rating our construction manager was great. we felt he worked for us.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • William R.
  • Naples, FL
  • January 27, 2021

overall a great experience, great product and end result

star-rating Time frame from start to finish was very accurate

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 5

  • Roger O.
  • Naples, FL
  • January 26, 2021

Very positive experience, looking forward to enjoying our new home.

star-rating Excellent Builder with Great Customer Service

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Michael F.
  • Naples, FL
  • December 13, 2019

Sales personnel were knowledgeable and friendly. The Project Manager was responsive and worked with us during the construction. Items noted during the walk through were addressed in a timely fashion. We are planning to send a small list of items to the Maintenance Department. We believe they will be as concerned and responsive as our Sales person and Project Manager were during the early stages. ... More

star-rating Pulte Homes - Nice neighborhood

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Robert S.
  • Naples, FL
  • November 07, 2019

Nice neighborhood

star-rating Pulte, very good house, excellent people

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Frank C.
  • Naples, FL
  • September 04, 2019

It’s too early to tell but the quality of materials and workmanship seem to be very good. I was most impressed with the responses with their sales representative, Jolynn and their project manager, Arron, who where very responsive to any issues I had and followed up very quickly to my satisfaction. The people make the difference and that impressed me. I wished there could have been a little more flexibility at the design center. The process of picking options was a half day and once you lock in, you are pretty much set so do your homework there before you choose. ... More

star-rating Our home buying experience

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Anthony L.
  • Naples, FL
  • June 11, 2019

Our sales person Matt could not have treated us better. The Pulte process is well organized and home delivery came in the promised time period. We are very happy with our new home and the community we now live in.

star-rating Pulte Homes - Kitchen cabinets quality is poor many flaw's in them

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 5

Responsiveness star-rating 4

  • Robert M.
  • Naples, FL
  • April 08, 2021

Kitchen cabinets quality is poor many flaw's in them

star-rating Pulte Homes - We love our new Pulte home.

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Alan S.
  • Naples, FL
  • March 03, 2021

We love our new Pulte home. We had a few frustrations with the pool but all in all it was a great, easy experience.

star-rating Adequate

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 3

Responsiveness star-rating 4

  • Anonymous
  • Naples, FL
  • September 09, 2020

It would be nice to have more choices for a custom home. We learned that The contractors after market are significantly less

star-rating Pulte Homes - field superintendent (Andrew) was great .

Quality star-rating 5

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Steve S.
  • Naples, FL
  • January 27, 2021

field superintendent (Andrew) was great .. answered any and all questions quickly and with great knowledge .. I really feel good about the product I purchased .. good value and well constructed SS

star-rating Professionalism

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Joshua C.
  • Ave Maria, FL
  • August 07, 2019

I was impressed by the value that Pulte provided. For any small issues that were found, they were responsive and prompt in dealing with them. Would recommend Pulte to friends.

star-rating Pulte Homes - Pleased with home and follow up from Pulte staff

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Maurice B.
  • Naples, FL
  • March 10, 2021

Pleased with home and follow up from Pulte staff

star-rating Oscar was available and litened to all concerns and responded in a timely manner

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Jud C.
  • Ave Maria, FL
  • January 06, 2021

Oscar was the best part of the experience

star-rating overall very satisfied with my purchase of a pulte home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 5

  • Eric E.
  • Naples, FL
  • June 17, 2020

project mgr was very responsive and assisted after the purchase to help resolve issues.

star-rating Pulte Homes - Roof leaked in bedroom.

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Cynthia S.
  • Ave Maria, FL
  • November 13, 2019

Roof leaked in bedroom. Painting could be better, missed spots and left big drips.

star-rating Great value

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 5

  • Matt D.
  • Naples, FL
  • November 06, 2019

Pulte was prompt and did exactly what they said they would do. The design is nice and the value is great. Don’t try to change anything though. Two things I was not happy with was the alarm/low voltage sub contractor. You feel like you have no options and anything you do is marked up pretty well. I also feel like painting in general was sloppy. Painting around (and on) switches and towel bars, missing spots, etc. just looked rushed. Lots of caulk and it doesn’t have a nice finished look. ... More

star-rating Good, for the most part.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Christopher A.
  • Ave Maria, FL
  • December 08, 2020

The house is, for the most part, fairly well constructed. Not all the materials are top quality but none of the construction deficiencies (e.g. really crappy drywall) are, in my view, due to the foreman. Rather, some of the trades were less than, uhh, terribly skilled or concerned about quality work. The post closing follow-up has been excellent. The pre-sale mortgage process, however, was the absolute worse. Overall, I'd give the foreman, salesman, and post-sales customer service five stars; the trades three stars (on average); and the mortgage department -7 stars (unless I can give lower). ... More

star-rating Pulte Homes - We love our new home

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Naples, FL
  • August 07, 2019

We love our new home

star-rating Pulte Mortgage = F

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Dana F.
  • Naples, FL
  • May 30, 2019

Pulte Mortgage is NOT consumer friendly. I would look elsewhere for a mortgage lender. I had problems from start to finish.

star-rating Everything was done virtually, due to the Pandemic

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Robert H.
  • Naples, FL
  • January 07, 2021

Pulte had an exact schedule to go by, and everyone stayed with, communication was excellent

star-rating acceptable quality for "non custom builder"

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Larry B.
  • Naples, FL
  • June 24, 2020

Just a few comments.....first, this will be the 4th survey or comment I have forwarded and I have yet the hear from anyone regarding my comments !! Perhaps that is SOP...not sure. During the walk-thru I asked if I needed to check the appliances... the answer was no they were checked. Well the first time I ran the dishwasher, which frankly was only last week, I learned the water shut off was in the "off" position. Apparently it was not checked. Someone was to come out today 6/24; however no one did or called to say why. The hood over the range needs some work, and have been asked to get the model number. There is no model number on it and in fact doesn't even state it is a whirlpool unit. They were supposed to come today, but did not since they didn't have the model ... 2 screws are missing, the hood is sagging and piece is loose. Why a model number is needed to make such a repair is beyond me !! The kitchen sink has stains which cannot be removed, one has been ordered and I am awaiting a replacement date. .... Also I just read the note below...interesting comments must "meet your guidelines" .... ... More

star-rating Pulte Homes - Very easy to work with and very professional.

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Richard S.
  • Naples, FL
  • November 17, 2019

Very easy to work with and very professional.