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- Pulte Homes
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- Orlando, FL
Pulte Homes Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Pulte Homes.
Read all 904 verified reviews from homeowners that built a new home with Pulte Homes in the Orlando area. Orlando homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Orlando Area
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Customer Reviews
Customer Service
- Sushil V.
- Verified HomeBuyer
- November 04, 2023
- Montverde, FL
Excellent Salesperson, Construction managers. Very responsive.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Working good experience with Consutration contractor
- Vishal P.
- Verified HomeBuyer
- November 03, 2023
- Montverde, FL
The quality of the material is not as good as what we paid for. I'm not satisfied with the work done on the exterior. However, I had a good experience working with Tim, the construction contractor.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Poor Work Quality, Cannot Trust Them
- Juan D.
- Verified HomeBuyer
- November 01, 2023
- Orlando, FL
For the price I paid for my brand new Pulte home, I could have bought a used house and still do the fixes that I'm doing on this one. Poor work/finish quality, even after the walk through they missed to fixed stuff (holes on walls, cracked door frames, very bad painted doors. "Construction Managers", and i put them on quote because they are more of Project Managers, they just coordinate for other vendors to do stuff, and they don't even verify the quality or the completeness of the job. All they say is "submit to warranty" & "we all make mistakes", and that's correct, my mistake was ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Good service
- Fabiola T.
- Verified HomeBuyer
- October 31, 2023
- Orlando, FL
Good attention from they seller
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Worst workmanship I ever seen
- Anonymous
- Verified HomeBuyer
- October 27, 2023
- Kissimmee, FL
The whole process was a nightmare. The house was build by a couple of guys that didn’t know how to do anything it was insane. Please don’t make this mistake look somewhere else. All the houses have problems.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Great builder from provided material and attentiveness
- Jonathan N.
- Verified HomeBuyer
- October 26, 2023
- Orlando, FL
We have bought many houses but this is the first time we have been overwhelmed with Putle's services before and after closing. Putle provided good quality materials, excellent floor arrangements and excellent support from their staff. Our house is located in a good area and thank you for Putle's expert selection of the area and the hard work of their organization . We recommend that all buyers invest their commitment and lifetime wealth with putle real estate. 5 stars from us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Problems with my Pulte home.
- Robert N.
- Verified HomeBuyer
- October 26, 2023
- Clermont, FL
Still have a list of things that have not been taken care of that we’re supposed to be done by closing.
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
Still dealing with warranty to address everything that was taking from the first walk thru
- Javier H.
- Verified HomeBuyer
- October 26, 2023
- Orlando, FL
A lot bump on the road thru this process but We feel great about moving into new property. Unfortunately we been experiencing a lot issues that were not address before we closed on the property in side and out side of the property now we are dealing with warranty delayed with a lot issues that were not address before we move in. Unfortunately I can only provide good feedback to pulte mortgage team they were excellent, help us thru this process. Not good thing to said about construction manager/management team and the sale team worst, I will definitely used a realtor for our next ...
Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com ^AF
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Would never build with Pulte again
- Glenn S.
- Verified HomeBuyer
- October 26, 2023
- Montverde, FL
The only bright spot was Tim the construction manager. He was fantastic to work with and a real professional. The subs used in our development were the worst I have seen. (This is our 3rd build - plus one rebuild after hurricanes. Paint on the floors, walls not level and/or straight, paver contractor was horrible, electrical problems throughout the house and more. I would never build with them again, nor would I recommend Pulte or their sister companies to anyone.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com ^AF
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 3
Terrible quality
- Glenn S.
- Verified HomeBuyer
- October 14, 2023
- Montverde, FL
I spent almost a million dollars on this house and simple things, like the toilet paper rolls, just keep breaking. Overall just terrible quality
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Worst experience!
- Jacqueline A.
- Verified HomeBuyer
- October 09, 2023
- Orlando, FL
Quality of workmanship is absolutely horrible! Responsiveness to getting the repairs done on the punch list is terrible. I've never experienced such a terrible new home purchase. I would not recommend Pulte Homes.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Great service
- Maria A.
- Verified HomeBuyer
- October 04, 2023
- Orlando, FL
Pulte made home buying easy to do, they were great from the start to finish
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Woody
- Woody J.
- Verified HomeBuyer
- October 04, 2023
- Kissimmee, FL
It was a really great experience.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Great communication
- Fabio G.
- Verified HomeBuyer
- October 03, 2023
- Kissimmee, FL
Pulte offers a great team that includes knowledgeable sales personnel and title company that helped me to make the right decision.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Spec home quality
- Matthew L.
- Verified HomeBuyer
- September 27, 2023
- Orlando, FL
Pulte was a very desirable choice for us because we could customize a lot and the home choices had the space we need for our large family. Our experience started out absolutely wonderful, about 2 months into construction is where we started feeling skeptical about the quality of product we were buying. We went through the house a few times as we were allowed to and saw a million cosmetic issues that we just thought “ oh they will fix that before the walk through”… they never did. We made it to the walk through and ran out of blue tape to mark the issues we found, obvious ones. After that, it ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Best home builder
- Rafael R.
- Verified HomeBuyer
- September 27, 2023
- Saint Cloud, FL
Very friendly and helpful in the process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Unprofessional
- Justin R.
- Verified HomeBuyer
- September 27, 2023
- Orlando, FL
Please do not use pulte’s PGP for your closing. Get your own. Destiny is one of the most unprofessional people we have ever dealt with. Pulte tried to move our closing a week later because they did not submit the paperwork to the proper county. Having this mistake they told us just the day before our closing and was unwilling to fix it. We remedied the situation on our own and they still didn’t want to close. We made them close and destiny was very unprofessional through the whole thing. Then when we closed our keys did not work for our house. When we told them all they said was the keys ...
Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. ^AF
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
First time home buyer
- Anonymous
- Verified HomeBuyer
- September 27, 2023
- Apopka, FL
My first time buying a home and we chose to build from the ground up. I wish in the beginning process I could have been informed on certain things before my signing.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Mr. Short - best Foreman EVER
- Bradford H.
- Verified HomeBuyer
- September 27, 2023
- Orlando, FL
From our Sales agent Mrs. Meniham and our foreman Mr. Short we could not have had a better experience. We had some issues like any new home does, but they were responsive and corrected them.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good quality, but not move in ready w/ attention to detail lacking
- Syed A.
- Verified HomeBuyer
- September 09, 2023
- Winter Garden, FL
So many little issues needed to be resolved even though the house was supposed to be move-in ready. Door bell not working, paint not properly done, nails could be felt under many places in the carpet...just to name a few. A proper list would take up a page. I would advise Pulte to have quality supervisors in place who's job it is to come do a checklist in the house before the house is handed over to the buyer.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
rushed closing and house was not ready
- Francisco F.
- Verified HomeBuyer
- September 05, 2023
- Kissimmee, FL
My builder had rushed closing and left my garage unfinished and multiple issues throughout the house. I have broken wood unleveled floors, cabinets installed incorrectly and paint that is chipping.
Pulte Homes responded:
We are sorry to hear that you are experiencing these issues with your new home. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AF
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Rushing the Process
- Heliane D.
- Verified HomeBuyer
- September 05, 2023
- Orlando, FL
The overall purchasing experience was good. Modifications are not allowed after the given time, even if it's by a day or two. Fine, it's understandable. The overall quality for the price set is extremely disappointing. Carpet areas were not clean and the carpet placed on top of whatever was on the floor. The appliances had a similar outcome, when removed to clean floors, there was material left over underneath them. The kitchen cabinetry has wasted space in the corner areas. The modules touch one another leaving an empty space in between that could have been used should a corner ...
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 1
Working with Jeremy as the house was built
- John J.
- Verified HomeBuyer
- August 31, 2023
- Orlando, FL
Everything went great lead builder was awesome
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Job from beginning to end
- Aron B.
- Verified HomeBuyer
- August 30, 2023
- Saint Cloud, FL
Overall great experience from finding our new home to signing the final papers. Well done!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Horrible from Start to Finsh and still
- Emily L.
- Verified HomeBuyer
- August 30, 2023
- Orlando, FL
Communication was horrible the entire time! I finally moved in and have submitted around 12 service tickets I’m on week number 3 and non of them have been addressed. My next step might be legal representation!
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
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