Pulte Homes Reviews in Orlando, FL

I have purchased several new homes from national builders in FL and in other places. I have never in my life felt so betrayed and completely taken advantage of. In my opinion the quality of the home is terrible, I am embarrassed by it. Sales tells you what you want to hear. Construction promises the world and doesn't deliver then they deny it. Warranty argues every single point to try to get out of doing things the correct way. If you like the sounds of squeaky floors, flashing all over your walls, the most shoddy workmanship that you have seen from top to bottom and then a warranty person trying to intimidate you every time you speak to them then Pulte is for you and you should sign up. Don't take my word for it, ask other Pulte homeowners. I have heard many similar stories to mine from other homeowners. Are there any happy customers?? The worst for me is when you speak to upper management and they do nothing to help with issues that you bring up to them and they take the side of trades and everyone else instead of their customer. You are a number with Pulte and once you close, buckle up and enjoy the adventure because you will need some patience to endure it. ... More

The build quality and finish is below expectations. I never expected this from pulte and will not recommend friends to buy a home built by them. A new home doesn’t look new it looks like construction team was tried to complete this project asap.

My construction manager was very helpful. He addressed all the issues prior to and post-closing in a timely manner.

Pulte team responded promptly and professional to issues with the new home. Most issues are being addressed/fixed.

I did not have the best experience with Pulte, after signing the contract in May of 2021, with them saying we should be in by March of 2022. We did not move in until December of 2022. Waiting over 19 months for a home build in a very volatile market was not how it was supposed to be. Interest rates soared since we signed, the market slowed. Did Pulte care? Not one bit, did we get honest answers about what the delays were? Rarely, it took months for them to tell us they had issues with the previous land owner only to say our lots weren't part of that (so why the delay?). This was never explained. So that was the start, finally our build starts and moves rather quickly but not a good quick, large gaps between 2x4's, bowed walls. I point this out and am told "Oh that's just to hold drywall, "should" be fine. Just poor build quality and unmanaged sub-contractors. Had we not been there to see a piece of moldy drywall being installed it would have been closed in the walls only for us to find once we were sick. Missing A/C returns, having to force them to fix the A/C, fresh air vents not where they said they would be. They build the same models over and over why is there so much variation? The list could go on and on. If you're really considering a Pulte home, don't. This house was not cheap and I don't feel it was really build to a high standard. It was built to make money and that's obvious. Note: I did have the home inspected by my own inspector and Pulte did fix what he found but not everything. ... More

Watching commercials went with Pulte but it is biggest mistake, i wont recommend Pulte for a new home. First Quality of work is very poor, went with their highest upgrades they offer but it doesnt look like the best. Make sure your house is as you expected at closing once closed that it you are going around them no one to answer. I closed home hoping they will finish all the pending jobs but even after a month still not done and wasting my vacations because they schedule and no one will come. When you close make sure everything is done. Quality is very poor, still my patio sliding door are not working, locked and not able to use or i have to struggle half an hour to open it, cabinets when installed were broken and they said it will be replaced but so far not done so our kitchen is not fully usable even 30 days after closing. They will install one that was different from what you choose, make sure it takencare before closing. otherwise they will say what we choose is discontinued. At design center make sure what you choose and take as many pictures and in writing ask them to show kitchen layout with pictures and if possible add them into agreement otherwise they will mess up and say it is not they offer. Overall it is bad experience. May be it is just for me I dont know ... More

They only started to be upfront after surveys were given. We were told originally that our building would be completed in about 8-10 months. It took almost 2 years. The only updates we received were when we reached out. The construction manager (second one that replaced the first one that left the company) was upfront and transparent initially but didn’t correct all the issues brought up at the walk through. Multiple issues with internet (took three weeks because of smashed pipes and needed an electrician that was never provided), tons of cosmetic issues (like an upside down stair rail), exposed live wires from a light that fell and weren’t reached out to until almost a month after closing. I would never ever recommend this builder to anyone. ... More

I’ll highly recommend family and friends to Pulte

100% recommended, the construction company Pulte is very responsible

The experience of buying a Pulte Home at Split Oak Reserve was the best I have ever had in purchasing a home, thanks to Mandy and Joe. Mandy was attentive to my needs! Mandy new exactly what I needed as an elderly woman with disabilities. Mandy took me to the house that allows me to be independent, a single story with open spaces. The building supervisor Joe was there with us from the beginning of our experience and continues to this day to help and answer questions. The walkthrough with family and my realtor Jen could not have been better. Actually, Joe took the most time with this walkthrough that I have never experienced and I have purchased several homes in my life. Joe made us all feel his knowledge of a Pulte home double sold us on why we chose our home. Joe is an expert from the roof to the ground on our home. I commend Joe on his expertise but most of all for me his kindness with my needs. Thank you Joe and Mandy for making this purchase of a Pulte home the best ever! ... More

Poor finishes and no attention to details. Prior to closing home was incomplete, still waiting for Pulte to complete list. Poor response from warranty.

Very happy and grateful to the whole team

All the help and contractors have been friendly, helpful and have done a great job taking care of our repair issues. They have gone above what was expected.

I have closed my home during Thanks giving. The response from the Sales team and initial Construction manager was very good. They helped me clarifying all my doubts. But post closing, the new construction manager uis not responsive and corporative at all. He denied working on the exception items as he didn't receive it from previous manager and asked me to contact warranty team. I contacted warranty team and received a note that it has been passed to my warranty manager. Its been 2 weeks now and no one contacted me for my open items.

Overall, I appreciate the attention we were given by senior leadership in a tough environment for home building. We had delays but we were kept informed along the way.

Constantly failed inspections. Estimated closing date blown.Exorbitant cost. ASHAMED TO SAY WE PAID 40% MORE THAN OUR PRE-COVID NEIGHBORS. I wish I never saw this community in the first place... even after I had my doubts, my husband was still intrigued. I wish we walked away before we had committed with $$. These builders need to have restrictions with their greed/opportunity-based price hikes. It does not make for a good community in the end, when some people paid $700k and others paid $1,400,000 for the same house. The end product was not worth it. Sales persons will tell you the house will be perfect. In the end, you are told you cannot be expecting a perfect house. You will be told your home is not a custom home. At the same time, they will tell you they have a hard time keeping on top of the trades and that the trades DO try to get away with more and more shoddy work, yet you will be berated for trying to get them to address the shoddy work - you will again be told it is not a custom home. As for lot placement or house elevation / colors. You aren't allowed to have the color of someone across from you or next to you. They should care more about if houses next to each other have windows looking at each other. Design center person was very accommodating, pleasant, and giving us a heads up on anything important (such as deadlines to avoid cost increase). We had a couple of constructions managers due to promotions... in the end, they don't have any control over the trades. They actually easily admit fault, but nothing improves. The trades are disgusting, despite trash cans and portapotties, they leave unwanted food actually directly on the floor/counters.. which is messy but also attracts pests. They also will pee and poop in your toilets even when water is not hooked up to the home yet. We even found poop on the tile floor of our bathroom, they say it must have been an animal (and they admit their fault for not closing doors). We spent $30-$38k on engineered hardwood floor upgrade, but it looks to be the wrong color. Big issues getting that addressed, actually it hasn't been addressed yet bc they say "variation" yet our floor looks exactly like our neighbor's color. The sliding door tracks are treated so poorly during construction, there's muck (grout? concrete debris?) all over the tracks, plus large dents. They need to do better at protecting things. Broken windows, wrong tiles installed, plus tiles wrongly installed! SO MUCH work had to be redone. I'm quite angry at figuring the high prices are to pay for double work + double product! It's very angering how they disrespect the customer's money. I'm mad because a lot of the reason my house cost so much is apparently for me to pay them to do work once, twice, three times and have enough product for all those botched times. Terrible business practice. NO ONE is held accountable. In this market and economy they won't fire anyone bc they need all the warm bodies they can get, so there's no repercussions for the work crews... no motivation to do a job well done in the first place. Pulte would be better off to pay higher wages to people who would regret losing their job if they don't do it correctly. Their Pulte Mortgage department cost us a lot of money also, they did not tell us we could do a program with an earlier lock, when the rates were less. When I asked them, they said they do like to tell people but they had "so many clients" and couldn't. I informed them these days, a broadcast email announcement would have worked. We dumped them and got a better rate with a major lender, and Pulte Mortgage attempted to claim that we would lose a lot, and wouldn't be protected in the event of delays. Ha! The major lender provided extension at no cost (only for new-construction, which they've been doing since covid issues started). Very happy we did not give business to Pulte Mortgage. One time they even had their math grossly incorrect and they had the audacity to tell us that even if we put $1 million down, they wouldn't be able to approve us. That was Brendan, I have no problem calling out his name. Then he would try to ask us why we were leaving Pulte Mortgage process, while also telling me that he didnt want to further debate what happened. Um, maybe bc he made a very disrespectful mistake and doesn't know how to apologize? Unreal. Pulte Mortgage is a joke. In the end, we wish we bought something smaller in a lower priced community, even a spec home and do our own upgrades - and re-evaluate a new build in a few years after observing various builders. We wish we took our time. Never thought we'd be in a $1.4 mil home that doesn't actually feel like it's over a million at all. And the community amenities are lackluster. For a not-even-completed community, the pool cabana is falling apart. There is rust on hinges in the bathrooms, the water fountain spout is broken apart, stonework is falling off the walls despite not even being exposed to precipitation stress. There used to be hammocks which got nasty due to being exposed to nature, those were removed and it's a huge sandpit for fire ants. The Phillips Grove community advertised an "outdoor kitchen" and when asked, they removed that verbiage AND said it was referring to the charcoal grills. I told them charcoal grills are a picnic feature. An outdoor kitchen would have a sink and counter. There is zero clubhouse, there is no interior public room in this community other than a bathroom. Somehow the HOA is now over $330/month! And why? For what? There is no gym. Now that we are with the Warranty guy, he is also largely a "no" guy. When I pointed out some things, he says "it's to Pulte's standard." I say, "well it's a new house yet some things don't appear to be new material" and he actually recommended for us to sue!? I never even "went there" with my comment nor my tone, but wow! This is an embarrassing experience. I think we should get some money back for all the issues and crap work ... More

Homebuying experience is good sales consultant is helpful in showing houses, builders are not able to reapond properly when there are issues in the first 30 days of closing Builder gives so many false hopes for the open issues , but never reapond after closing

There was a roof mistake during the construction but they offered us compensation and fixed the mistake. Good experience overall

Really disappointed to be honest.

I was told that I would get gutters put in my house for Pulte taking over a year to have my house build, plus water getting into the house and having the insulation replaced because of moisture. How am I expected to write a good review when other houses were started after my house was being built but yet some of those homes were completed first. Not only were those homes completed first but some had a much cleaner appearance at closing than my house. It has just been a very bad experience for me especially when realizing the quality of some of the workmanship, a tub that looks like it’s 10 years old because water was left in it for over three months when it was installed and as a result it was stained. Someone came to remove the stain but now it has no shine to it. How am I supposed to give a good survey with all these problems and headaches. There is more but I’m just frustrated! ... More

Pulte team did a great job in helping us to secure our first home in Orlando. Their sales, construction, and finance teams were all very helpful and professional. Overall, we were happy to have chosen the Pulte homes.

Be responsive to new home owner and try complete punch list in reasonable time

Our neighborhood is shaping up to be a nice community but overall our build and buying experience was not exceptional. Our completed home looks nice, but by watching the build process we know the bones of our house are low quality. The concrete slab was not well tended during curing and has an abundance of hairline cracks everywhere. Some are completely through the slab. In the framing there were hundreds of nails that missed their mark. We have floor panels that are loose and make noise when they are walked on. Prior to closing we found a door that was installed in the wrong location and we had to really push on the build manager to make it right. Overall it felt like the house was slopped together as quickly as possible. Before closing the build manager said the problems we noticed are not a big deal because you can file a claim against the warranty. We're unhappy with this because filling claims is more work for us. We also found the warranty doesn't cover a lot of problems that are borderline or aesthetic. After living here, we've found the house's design has some flaws. The walls and floors are not very good for sound isolation. People downstairs can clearly hear anyone walking on the floors above. The in-wall plumbing is very noisy when upstairs showers are used. We wish the windows were sized 20% larger to allow more natural light. We found the driveway is too narrow with two cars parked in front. There is not enough room to actually walk on pavement so we trample bushes when we enter/exit vehicles. We were promised the home would be complete in 8-10 months. The actual build took almost exactly a year. The build managers constantly blamed material sourcing problems that were "outside their control". We did not buy this excuse as Pulte is one of the biggest homebuilders in the US and has enormous leverage and control of their supply chain. We expected them to meet their commitments and they did not. Pulte rates their employees using reviews that homebuyers fill out online. On several occasions their employees would mention the reviews and how they expected us to give them all 5 star ratings so they can maintain their position and not get laid off. We felt bad for them and gave better reviews than were warranted based on our experience. ... More

A lot of things pasted inspection in my house and was not complete. My refrigerator is damage. I still don’t have my light fixtures. No head on my pipe out back. Door installed incorrectly and still not fixed. Touch up paint do not match on the outside. I really expected better.

This will be the laat Pulte home we build. We have built with other companies and were much happier. The quality of work is terrible. Our paint job was bad. Our cabinet that was already fixed is falling apart. Our sod is 2 to 3 inches lower than our neighbors. Plants are dead. Cabinets were not finished and more. Trying to get warranty to fix some of this is like puling teeth