Pulte Homes Reviews in Orlando, FL

My opinion of Pulte is definitely lower after this experience. So much of the work was such poor quality workmanship. I’ve had clients build with nearly every builder but this was my first experience w Pulte. We were delayed a week on closing and there was really still so much more to be done. We’ve been working through things with warranty and they’re slowly handling things but a nice completed home definitely would have been preferred. Unfortunately, we didn’t have time to wait and had to move in.

There was a general lack of attention to detail in the quality of the houses that resulted in more warranty claims than I expected.

Pulte office staff were responsible for an awful and completely unreasonable buying experience. If not for the value and location of the home I would have chosen to go with another company.

House has a lot of imperfection , pulte only focus on volume no on quality for customers!

The material is good, but the architecture and workmanship were not so good, with several errors and rework (pandemic times). In the house, there is an Irritating creak noise when walking on the second floor since we got the key (due to a rework, not well-done, baths tiles are misaligned). The Driveway blocks are uneven in some areas in front and back of the house. The lamp switches are not standard places, it is oriented by cost, not by the functionality or standardization, even with space to install it. The dark color and position of AC increase the energy consumption. It is impossible to stay in the garage in the afternoon due to a garage door dark color unhappy architecture definition. The model house had a driveway enough to park 2 cars in front of the garage, but our house almost there isn't a driveway, impossible to part a car and to put the car inside the garage we need to maneuver several times to park the cars due to a small space. We just don`t reject the house due to the price increase, in another way we should willing to lose the initial deposit. ... More

The builder needs encouragement, like any employee. They are very busy and can get side tracked with so many jobs going on at the same time. They are not self starters but if you make needs known sometimes they will work with you. For the most part they cannot custom anything. They have some phenomenal people working for them and that can make any organization great. We had some excellent experiences w/ some staff.

many details to correct, in addition to the 4 months delay, to finish and deliver the house

The sales representative Maria was worse than a used car sales rep. It seemed like she was say almost anything to purchase a home from her. We purchased our home long distance, in a pandemic and did everything virtually. Everything was extremely rushed and Maria did not review all of the available options with us. Once we had our walk through with the construction manager he pointed out a lot of upgrades/choices that we were not aware of. We did not receive the HOA documents until months in the process and had we been aware of some of the restrictions earlier on we may not have purchased in this community. Also everything seems pretty cheap. The quality and fine details in the construction are definitely lacking. We have paint and grout all over the floors in multiple areas. I don't think our home is worth what we purchased it for. ... More

The "celebration walk" and the closing date is too short, the list to fix things identified during the walk was not 100% completed but we still have to check the "complete to my satisfaction" in order to have the closing signed and we can moving in a.s.a.p. I still have 2 issues not solve yet after the closing. For seniors not familiar with online app from the computer, don't expect help from the foreman to solve these issues for you, even a simple ones. The responsiveness to the issues after closing is almost none.

Working through the warranty process for some things that have needed fixing and it is taking a long time to get fixed. There is a lack of communication and I am having to consistently follow up.

We still have issues reaching out to the people that were supposed to complete The work at our home we were promised a prompt response to resolve this issues such As the a/c Not reaching master bedroom, garage door interior not completed, exterior wall stucco has a whole that may allow critters to enter the structure, there was a door delivered right before closing that was not painted completely, etc... it is unfortunate to have to leave such a bad review to a very prestigious company we feel deceived and tricked as one of the project managers assured us that this issues would be resolved promptly and that we could reach out at anytime should any issues emerged we hope to hear from them soon as we have been very patient . ... More

everything perfect .. the only thing is that they should be more detailed at the time of the inspections, the truth is that there are many details that should not be seen. for example: the toilet is not placed straight with respect to the wall, the wall when going up the stairs has too many details the driwell has many imperfections. the floor of the second floor already sounds and I have only one month of moving. I have a piece that sticks from above .. the air grills have paint, another one is peeled. I have a loose toilet. among other. I think they are things that could be improved if they make a good impression. ... More

They charged me more, delivering a different finish than the one I requested. We had choosen U2 model, but they sold (and charged us) another model. We spent about US$7,000 more. I asked for money back, but had no answer till now.

There was a lot of little issues where there was splash paint in the floor or tiles. It seemed to have been rushed out, hence not a thoughtful process.

It is a challenge to have any particular item/issue repaired after closing. The model homes are spectacular and in optimal conditions but when they build your home, it is not exactly what they advertise in the model homes. I will most likely not consider Pulte Homes in the future.

Our home built by Pulte is ok. Why do I say that...just ok. It lacks the crisp, detailed, workmanship as we saw with the model home. Switches are not flat to the surface, tiles are chipped, door stoppers are not placed as should have been, AC vent system is not effectively designed and installed...ect

ask them fix all the problem before u closing that may be better

Customer service is real slow to respond to problems , had appointment for 3 problems today 8-12pm. Only one showed up. Called 24 hrs ago for another problem, left voice msg and havent received a call back

Be sure to do a thorough walk through before closing. Maybe hire an inspection company to do the inspection. Give the builder plenty of time after inspection to fix any issues before your closing date. After closing you have to deal with the warranty company and make yourself available for workers to come to your home and fix any issues not found during your initial inspection.

Our experience with Pulte has been mixed. While the design and community are appealing, we’ve run into several issues that have made our first months as homeowners more stressful than expected. Communication around landscaping was especially frustrating—no clear plan was ever provided, and our feedback was not incorporated. Additionally, the mortgage rates offered through Pulte’s preferred lender were significantly higher than current market rates, which created unnecessary financial pressure. We’ve also had several construction-related problems, including a plumbing failure that required us to escalate concerns in writing, a roof leak that caused damage to our bathroom, and ongoing gate access issues in the community. These are not the types of problems you expect to deal with in a brand-new home. On a positive note, the warranty process has been solid so far. Most of our issues have been addressed or are in the process of being repaired through warranty claims, and communication from the onsite team has been timely and professional. It’s reassuring to know the problems are fixable, even if there have been more of them than we anticipated. Overall, while the warranty support has been good, the number of early issues has made the new-home experience less smooth than we had hoped. We’re hopeful Pulte will improve quality control and communication for future homeowners. ... More

Don't just sign the contract and take things for granted until the pre-closing walk-thru. We visited the site on a regular basis and asked our construction manager a ton of questions about things that did not look right even to our untrained eye. Fortunately, he was diligent and responsive and did his best to set things right, in spite of being overworked with 14 houses under construction to supervised at the same time. Initial workmanship on framing, drywall and trim finish were below par. Be sure to engage your own building inspector. We paid for independent inspections for both pre-drywall and pre-closing stages and it was well worth the expense as it uncovered a number of major and minor deficiencies in overall build quality. The builder's internal quality control is superficial and inadequate in our opinion. ... More

The home itself is a lovely layout and thoughtful floor plan but many of the design details were missing. For the price we paid I would’ve expected our home to come with towel racks in the bathrooms, higher quality paint on the walls, cabinets that stop at 90 degrees to avoid banging against appliances and cleaner finishes in the details. We also had several things go wrong immediately after closing. The flood light over the garage went out due to an electrical problem, two bulbs in the home died, half of the sod did not take, the bedroom door stuck due to not being level and the sprinklers were broken. Nick, our second construction manager was very help and responsive but our sales associate and first construction manager were slow to respond. The price for the lot was too high and when our house was appraised the month after closing the value came in $100K lower indicating it’s not worth what we paid. ... More

If you are buying a house from Pulte finance it thru another mortgage company. We have always gone with rocket mortgage but decided to give them a try worst decision I ever made. They never communicated with each other and they had 5 months to get their crap together on the day of the signing of the house. They told us they had an issue with our paper work and we were told that it was a possibility that we were not going to get the house. After a month of dealing with them and resubmitting the paperwork again we finally got our house. Then while we are living in the house. We encountered some issues our garage floor had multiple long cracks. We submitted our concern online. The guy that shows up tells me settling cracks and he told us that’s natural and they will not fix that because it wasn’t a specific width and I was told to read the manual. Then the sprinkler system that they installed has a leak and I was told that they didn’t cover that and we had to fix that. ... More

Attempts to be a high quality builder and put customer concerns first but falls flat on the execution. Their website experience is a mess with multiple redundancies, the finance side of our purchase was a disaster with poor communications that impacted our closing date, and in terms of build quality- it is slightly above average. I am still waiting for warranty claims to be addressed after 3 months. They strive for excellence and have great staff that work hard but it falls flat.

Wish a better product was delivered. Multiple issues from windows and house numbers not centered to sand in the plumbing causing little or no water pressure at fixtures. Too many issues to feel confident with the quality of the home. If Pulte offered a buy back program. We might be interested.