Pulte Homes Reviews in Orlando, FL

I was very disappointed in the sloppiness during the construction process with paint and drywall materials found on many finishes and resulted in the need for steam cleaning. There seemed to be a rush to complete the home which was behind scheduled and definitely a trade off between quality and speed. The CM seems over stretched and able to focus as there were too many houses to manage. Overall it was a very average experience and so far a very below average experience with after closing service for issues requested in Pulte Owner's Entry portal.

Very disappointed with the quality and materials

This builder is all about craftsmanship, but is NOT, be aware of details and installation procedures.

Pulte mortgage was the absolute worst mortgage company I’ve ever dealt with, and I have dealt with a few. They should not force us to use Pulte mortgage. The whole closing process was not very pleasant. Our refrigerator was not hooked up to water & the house was filthy when we moved in.

Overall a very average experience especially after the contract was signed.

While Ryan was doing his best. His workers and people hired by Pulte were not good We are still waiting for many items to be finished We closed on August

Once you make your decision they lose motivation to do anything. Don't take their word at face value. Check and doublecheck. Because they will tell you one thing and do something different or nothing at all.

don't use their mortgage company and make sure you have a good realtor that keeps on top of everything

We chose Pulte because of name recognition for quality homes. Unfortunately we are not impressed by what we received and there are still issues with our home. I would definitely have to think twice if I were ever to buy from Pulte again.

We bought the big house (4360 soft ) in isles of lake Nona( more than $1 million .but after moving in we found lot of issues regarding bathrooms They missed towel rod, shower curtain rods, tissue holder, soap holder in all the bathrooms , lock handle inside one of the bathrooms to lock it inside , master bathroom door won’t close properly

It is very concerning that you are making a big investment, there are not quality controls follow by Pulte to deliver a quality product. There are expectations that the client has to understand the issues, but it is hard to do so when issues are related to a lack of quality control procedures not been followed. When you see all the visible issues, you get really concerned about what it is hidden. There are big issues with the quality of the finishes and the quality of the materials used are questionable.

I recently moved into a new construction home, and unfortunately, my experience has been disappointing due to poor workmanship of the workers contracted by Pulte. From the moment I stepped inside, it was clear that corners were cut. Several walls have noticeable gaps, and the paint job is uneven, with drips and missed spots throughout. These problems indicate a lack of attention to detail during the construction process. Overall, I expected a higher standard of quality from a new build, and I am left feeling dissatisfied and concerned about the long-term durability of my home.

My mom bought a modeled at Winding Meadows in apopka and we received the house not in yhe quality expected. New flooring had paint stain, electrical wiring to the front door has issues, front porch pavers unsteady and coming apart, we contacted the office and the fix the issues. For the past 2 months, we received the water bill almost $350. When we investigated the issue further come to find out we are watering the HOA side of the lawn as well and that has a leak. There’s been issues after issues. It’s making it hard to enjoy this house.

Don't close on a Pulte house if you have ANY outstanding issues! It is impossible to get them resolved after they have your money. We have been waiting 2 months for them to replace sod that was dead when we closed. They won't fix the creaky floor until our one year mark (or if they fix it now, they won't fix any more creaking caused by settling in the future). They claim all the uneven pavers on our lanai are "within tolerance". Ditto for the uneven floor in the kitchen, which had to be leveled by the flooring installers we hired after closing. We should have worried when the wrong second floor materials were delivered AND INSTALLED before anyone noticed (they then had to rip out a whole section and redo it - probably causing the creaking floors now!). There are little things too - both other new home builders we have purchased from provided touch up paint, but not Pulte! The upgraded toilet handles that came when we upgraded faucets are too big for the toilets and are marking up the lids! We thought this was a more luxury builder, but they are not. Be very diligent about checking up on the house during construction and make sure there are no outstanding issues when you close! ... More

We spent A LOT of money on our Pulte home and we've had countless corrections and fixes that have had to be made from the flooring and walls to the A/C. The warranty department has been pretty responsive to issues post closing and has done a pretty good job there, but our construction manager did not. We had a TON of issues to resolve just prior to closing and several had to be postponed until after closing due to lack of responsiveness in taking care of them in time. Worst of all we were lied to about being able to build a vinyl privacy fence. When we showed that it was not disallowed in the HOA covenant, their response was to add it to the covenant rather than just allow us to build the fence we wanted and make the residents of our community happy. Now when the homeless or random people pass by (as myself and my neighbors have seen), there is nothing to block their view into our yard and house. ... More

Finishing of my room garage was not appropriate. I found so many holes in garage and surfaces are uneven. Before closing I met ryan home supervisor. We found some small issues during inspection and he told me we will take care of everything. I request him to move outlet from bottom to top for TV. He promised us, he will definitely take care of that.It was very easy job. After closing of home I give him access of my home for few weeks to finish outlet job. After certain day he didn’t answer my call or text msg. He is lying to me and didn’t fulfill my request till today. Please advice everyone before closing make sure everything taking care. Because afterwards they won’t care. ... More

- The real estate agent was excellent in his service (Mr. Chris). - The bank was very bad; they were still asking for documents on the day of closing (I don't understand). - The materials are by the type of property purchased. - The workmanship was not good, as we had flooding in the yard and alley almost every time it rained. We requested a solution, but nothing was done (we are worried that it might get into the house). - We have some minor issues related to painting, drywall, and electrical work, but they have not been resolved either.

Communications with the construction manager is utmost important in the whole home purchasing process. Our experience with Tony was horrible. We were told by Tony that the foundation was going to be poured after the New Year holidays 2024. It was poured right after Christmas 2023 without our knowledge and as a result things were missing. This is July 2024 two months after our closing, we are still not able to enjoy our new home because there are still things that need to be fixed.

We relocated from Wisconsin; thrilled to move into a brand new home. However, we were hit with a sobering reality that a new home doesn’t mean that the builder put any care into the home. We moved into a home with broken cabinets, literal holes in the flooring, pealing paint, pools of water in the lanai, electrical sockets not properly installed, improperly installed doorbell, mismatched windows, parade of ants, cheap appliances, and a sheer lack of care for the build of this home! We are left heartbroken for selling out beautiful home in Wisconsin for THIS! Would not recommend Pulte!

Unfortunately, the process was marred by numerous issues that have left me extremely dissatisfied. Below is a detailed account of the problems I encountered and the lack of adequate response. 1. Quality of Materials and Craftsmanship: Throughout the construction, I had to frequently report problems related to the quality of materials and the craftsmanship involved. Here are specific examples: Wood with Fungus: Structural elements of the house were constructed using wood that had visible fungus, posing a significant risk to the integrity and safety of the structure. Sub-Fascia and Trusses: These components were not adequately secured to each other, raising serious concerns about the structural stability of the roof. Missing/Cracked Mortar: There were numerous instances of mortar missing or being cracked, which compromises the strength and durability of the masonry. Structural Elements: Issues with critical structural components such as gusset plates, “H” clips, and anchor bolt nuts were prevalent and not adequately addressed. Loose Roof-to-Wall Connections: The connections between the roof and walls were found to be loose, which is a major safety concern. Insulation Problems: Wet, broken, and dirty insulation was used, which is unacceptable for ensuring proper thermal efficiency and indoor air quality. Damaged Tiles: Many tiles were broken, detracting from the overall aesthetic and functional quality of the home. 2. Response from Construction Management: Despite documenting and reporting these issues, the responses from your construction team were inadequate: Construction Manager: Constantly minimized the serious construction problems I highlighted, not taking ownership and avoiding issues that kept arising Area Construction Manager: Similarly, minimized the issues and expected that I, as a client, accepted defects or damaged items. The person even commented that Pulte was a large production builder and not a customized builder. When I always requested to have what I was shown to expect from the model home Involvement of Pulte Florida Central Office: I escalated these issues to the Pulte Florida Central Office, expecting a resolution. However, their lack of action further exemplified the company's disregard for customer concerns. They fell short of ensuring the traders took responsibility for the poor quality work and suppliers material quality Overall Experience: It is evident that Pulte is not a customer-oriented company. The primary focus seems to be on constructing expensive houses with poor-quality materials and subpar craftsmanship, expecting clients to accept the shortcomings without recourse. Given this experience, I urge your company to take the following actions: Conduct a thorough review of the materials and craftsmanship used in their homes. Implement strict quality control measures to prevent such issues in the future. Ensure construction managers and other relevant personnel are adequately trained to effectively address and resolve customer concerns. I hope my feedback will be taken seriously and that corrective measures will be implemented promptly. The quality of your homes and the satisfaction of your clients should be your utmost priority. ... More

We were lured to this home with incentives like: "sale" "builder buydown interest rate" "model home" "new construction" "already upgraded" etc. Once we entered into contract with Pulte, their whole attitude changed towards us. We reviewed the contract and the "upgrade" list and found over 20K worth of charges for upgrades they didn't install but tried to charge us for anyway. They promised us the rate buydown and we had to fight for Pulte to do it as they tried to pin it on us at closing. Things we'd asked the realtor through initial walk through we were told were "standard features for Pulte" such as the internal insect repellant system, are not in fact standard and are not on our house. The house appraised for 40k less than they were initially asking for and thats the only reason we were able to come to terms money/upgrade wise. They scheduled a blue tape walk through with us and then tried to say we were buying the house as is with numerous problems. The construction guy Joe was a complete sexist and talked down to my wife, mom and sisters. Made my wife cry and then said " Whats she crying for? I didn't even raise my voice to her!" He tried to bribe us with broken pendant lights they had pulled from a different home for a good review. Problem after problem with this house. Absolute lazy paint work with a very low quality paint. Wavy walls. Uneven floors. Cheap materials. The list goes on and on. I will say management has stepped in and tried to make things better. She has ordered cleaning crews and new parts for things that don't work for us, which is a long list. We decided to go with Pulte as my parents had a decently good experience with them, ours has been significantly different and not in a good way. ... More

Stay away from purchasing a Pulte home. Unless you like the stress of not having things done right. I moved into my home on Oct 3rd 2023 and my punch list items is still not complete. The construction supervisor has failed to complete my list, his supervisor came once to my home and has not done anything to resolve the issue. Good thing I’m connected with the Orange County court system and attorneys. Next step is take Pulte to court. Much more expensive for Pulte than just fixing my punch list problems. Stay away from Pulte.

The whole process was a nightmare. The house was build by a couple of guys that didn’t know how to do anything it was insane. Please don’t make this mistake look somewhere else. All the houses have problems.

Problems with AC, smoke detector, completing things that should have been done before Settlement, inability to access warranty website and no one answers the phone during normal business hours. Omar, Dale, and Jason are great, but I believe many others simply don’t care about doing a good job or even feel like working at all.

We had many issues throughout our process. We signed our contract prior to the rapid increase in interest rates. We enjoyed the customization options provided and going to the design center. However as we approached closing our appraisal came in well below the contracted price (over $100k). This had “never happened before” and they would work to make it right. Claims of multiple appraisals never came to fruition, lack of proper communication to us as well as internally were very surprising and disappointing. We obviously went with Pulte as the lender as that is how they bait and hook you into getting extra incentives. So the fact their lending team, sales team, and closing team seemed to have no way to communicate was shocking. They failed to rectify issues and almost led us to walk away from the deal. Our construction manager was top class and very attentive and quick to help and communicate their piece of the process so we were thankful for them. But the sales team, lending side, and closing side was a mess. We have built other homes before and never struggled like this, leading to the title of the review, “Surprisingly Disappointed.” ... More