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- Orlando, FL
Pulte Homes Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Pulte Homes.
Read all 915 verified reviews from homeowners that built a new home with Pulte Homes in the Orlando area. Orlando homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Orlando Area
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Customer Reviews
Communication is lacking
- David D.
- Verified HomeBuyer
- September 07, 2021
- Saint Cloud, FL
This is my second home purchase with Pulte and almost might be my last. It was a true headache from the beginning with the sales center and lack or attention to detail and communication. The saving grace was the field managers who actually communicated very well and helped along the way. If I was to purchase again and saw the same sales team I dealt with I would leave. To obtain any updates from them was like pulling teeth. Even the local main office was also terrible at communicating. Due to covid we had supply issues but my home started after homes that had been purchased after me because ...
Pulte Homes responded:
We are so disappointed to hear that you have not experienced excellent communication regarding your concerns. We would like to help escalate these concerns accordingly and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
Quality Builder
- Albert C.
- Verified HomeBuyer
- August 22, 2021
- Saint Cloud, FL
We chose Pulte because of name recognition for quality homes. Unfortunately we are not impressed by what we received and there are still issues with our home. I would definitely have to think twice if I were ever to buy from Pulte again.
Pulte Homes responded:
We are so sorry to hear that you are disappointed with your new home and home build experience. We would like to learn more about your experience and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH
Total Score 2
Quality 3
Trustworthiness 4
Responsiveness 5
Pulte Homes - Everyone that we directly worked with was great.
- Jason F.
- Verified HomeBuyer
- August 12, 2021
- Orlando, FL
Everyone that we directly worked with was great. We love our house location, style, and layout. However, I feel like for the price we paid, the quality does not match. It seems like corners were cut to put cheaper material in where just doing it right the first time would have been better. When you find beer bottles in your home during the construction process you really question who is actually building your home. I think for the price point, Pulte could have done better subcontracting trades.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Surprising Disappointment with Pulte Homes, a Builder with Good Reputation
- Ying-Chan W.
- Verified HomeBuyer
- August 04, 2021
- Orlando, FL
Pulte Homes has had a good reputation, but unfortunately I am very disappointed in the entire buying/building process. 1. Pulte sales told me the property is not in a flood zoom but actually it is. Two weeks before the closing I was told a flood insurance is required because it is in a flood zoom. 2. The house was built with three car garages but with a narrowed drive way only allowing to access two. This is due a special county regulation about the drive way width, which Pulte does not tell buyers until the house is built. 3. Dry walls were soaked with water due to opened windows on rainy ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us although we are concerned that you are dealing with so many unresolved concerns. We would like to help by escalating this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of this situation along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Pulte Homes - Things were not smooth since start and then issues with construction,
- Ullas P.
- Verified HomeBuyer
- August 04, 2021
- Orlando, FL
Things were not smooth since start and then issues with construction, delay in the closing and now going through the issues that I'm seeing in the house that were noted at the time of closing and here after 2 month still not fully taken care. And seeing the how much least bother the Pulte group is in resolving these issues. I would recommend to buy some older house instead.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Pulte Homes - The experience with Pulte was great specially with Dale and Maria.
- CGC I.
- Verified HomeBuyer
- August 04, 2021
- Orlando, FL
The experience with Pulte was great specially with Dale and Maria. They are just perfect peolple for Pulte. Thank you for every thing you have been done for us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - This was good home buying experience
- Emmanuel O.
- Verified HomeBuyer
- July 30, 2021
- Saint Cloud, FL
This was good home buying experience
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
the people
- Sara B.
- Verified HomeBuyer
- July 28, 2021
- Saint Cloud, FL
The builder needs encouragement, like any employee. They are very busy and can get side tracked with so many jobs going on at the same time. They are not self starters but if you make needs known sometimes they will work with you. For the most part they cannot custom anything. They have some phenomenal people working for them and that can make any organization great. We had some excellent experiences w/ some staff.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Happy buying experience.
- Alfredo S.
- Verified HomeBuyer
- July 28, 2021
- Orlando, FL
All the Pulte team from sales to closing are top notch.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - It was an okay experience
- David E.
- Verified HomeBuyer
- July 28, 2021
- Orlando, FL
It was an okay experience
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - .
- Jose R.
- Verified HomeBuyer
- July 28, 2021
- Saint Cloud, FL
.Great experience amd very helpful amd knowledgeable staff
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very good
- Jesus P.
- Verified HomeBuyer
- July 28, 2021
- Orlando, FL
all very well friendly people were aware of everything
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Personal Touch
- Alexis B.
- Verified HomeBuyer
- July 28, 2021
- Saint Cloud, FL
The personal touch we experienced in every phase of the process exceeded my expectations. We were blessed to have skilled and experienced team members walk us through every touch point. Made the process so much easier and better for us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great team!
- Alex G.
- Verified HomeBuyer
- July 28, 2021
- Saint Cloud, FL
From the time we visit the Pulte office, My wife and I felt like home. Thanks Ashley for your knowledge and expertise for guiding us through the buying process. William Gonzalez went above and beyond with the construction of the house. All issues where taking care in a timely manner. Thanks for all you do and will see you in the future.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great experience working with all the different teams at Pulte
- Anthony P.
- Verified HomeBuyer
- July 28, 2021
- Orlando, FL
Great experience working with all the different teams at Pulte from sales, design, build teams through customer support. Being 1100 miles away during the build was tough but the Pulte team helped ease the anxiety and kept us up to date as we progressed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Truly a Dream Home
- Adam G.
- Verified HomeBuyer
- July 28, 2021
- Apopka, FL
We highly recommend Pulte and our neighborhood. Our field and sales manager were wonderful, provided timely updates on the home process and any items we brought to their attention. We love our home and are very thankful for their hardwork!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great customer service, outstanding attention to details, excellent
- CARLOS A.
- Verified HomeBuyer
- July 09, 2021
- Orlando, FL
Great customer service, outstanding attention to details, excellent support
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Pulte Homes is fast, efficient, and professional!
- Irina A.
- Verified HomeBuyer
- July 06, 2021
- Winter Garden, FL
Pulte Homes is fast, efficient, and professional!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Kindness of everyone involved.
- Michael F.
- Verified HomeBuyer
- July 06, 2021
- Longwood, FL
Wonderful experience from start to finish
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Overpriced, way over to the appraisal report price, and not
- Elaine R.
- Verified HomeBuyer
- July 06, 2021
- Saint Cloud, FL
Overpriced, way over to the appraisal report price, and not even a chance for negotiations
Pulte Homes responded:
We are disappointed to hear that you were not pleased with the price of your home or the appraisal but thank you for sharing this feedback so we can provide it to leadership. If there are any other concerns you would like to share with us, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 4
Pulte Homes - Great experience.
- Joseph P.
- Verified HomeBuyer
- July 06, 2021
- Orlando, FL
Great experience. Looking forward to working again together in the future. Thank you for my new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Fast process
- Jesse G.
- Verified HomeBuyer
- July 06, 2021
- Oakland, FL
We had a great experience with Pulte. We got everything we wanted in a timely manner!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Review
- Adam C.
- Verified HomeBuyer
- July 06, 2021
- Longwood, FL
Our builder Shane was amazing. So was our sales associate Shaneen. Also Rick handled our homeowners insurance perfectly. Lastly the title company/division was very efficient and pleasant. Pulte mortgage on the other hand, was a complete disaster. Apparently it’s their underwriters (our contacts were pleasant and gave us the impression they were doing their best to deal with the evil underwriters)!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - many details to correct, in addition to the 4 months delay, to
- Ruben J.
- Verified HomeBuyer
- July 06, 2021
- Orlando, FL
many details to correct, in addition to the 4 months delay, to finish and deliver the house
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Pulte Homes - The entire process was very smooth and explained well.
- James P.
- Verified HomeBuyer
- June 30, 2021
- Winter Garden, FL
The entire process was very smooth and explained well. Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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