Pulte Homes Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Pulte Homes.
Read all 851 verified reviews from homeowners that built a new home with Pulte Homes in the Orlando area. Orlando homeowners have rated Pulte Homes an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 3.8 out of 5 stars in Orlando Area
851 Reviews in Orlando Area
Pulte Homes in Orlando Area
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Customer Reviews
Disorganized process from the time of mortgage application through closing
- Cielito M.
- Verified HomeBuyer
- October 20, 2020
- Saint Cloud, FL
Make sure the mortgage lender, field manager and closing agent are in communication. Ours was a case of poor communication. Spend hours during walk through to make sure the faucets and electrical components work; check proper installation of sliding doors; run sprinklers, check sewage pipes are intact otherwise sewage will flow out on the lawn. Check if tiles especially the backsplashes are properly laid out. Ours was sticking out from the wall and could not be fixed other than breaking the wall. Double check closing documents especially if you paid some items ahead of closing because it gets ...
Pulte Homes responded:
Thank you for taking the time to share your experience as it is essential to us as we work to better the new home build process for our customers. We are disappointed that you have had a negative experience with our lender as well as with your home after moving in. We would like to make leadership aware of this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AS
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Great, and honest experience in buying. Opposite after moving in from warranty
- Richard N.
- Verified HomeBuyer
- September 08, 2020
- Oakland, FL
I would buy from the sales rep 100 times over and the the site manger is great too. Warranty team is poor, talk a great game but poor delivery.
Pulte Homes responded:
While we are happy to hear that you had a good experience with our sales team and your site manager, we are disappointed that our warranty team has not provided excellent service. We would like to help and would appreciate if you could email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Not a great experience
- Gregory D.
- Verified HomeBuyer
- July 21, 2020
- Orlando, FL
We do not have any issues with our sales consultant. The issue is in the quality of the materials used and the workmanship. We are also having a difficult time in getting Pulte to respond to repairs that are required. I would recommend that you tour a completed home prior to committing and do not use the models as your guide for materials and workmanship.
Pulte Homes responded:
We are disappointed to hear that you did not have an excellent experience and have unresolved concerns with your new home. We would be happy to assist and would appreciate if you could please send your full name and address to customersupport@pultegroup.com. Thank you. ^AS
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
Poor workmanship
- Anonymous
- Verified HomeBuyer
- June 02, 2020
- Saint Cloud, FL
Very well designed and functional. The only thing is that the workmanship is very poorly done, not professional workers. The paint inside is horrible, spot missing on wall, paint on the rugs, doors are so rough you can’t wash them. The grass was put on top of the sprinklers we had to dig them out. We spoke with neighbors in the community and they told us they had similar problems. For the price of these home I expected more quality work done.
Pulte Homes responded:
We hate hearing that the quality of your new home is not up to our normal standards and we would like to learn more about your situation so we can address your concerns accordingly. If you could please send some additional information to customersupport@pultegroup.com so our team can be in touch we would appreciate it. Thank you for taking the time to leave a review. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
pulte homes
- Paula V.
- Verified HomeBuyer
- June 02, 2020
- Saint Cloud, FL
lighting, painting, workmanship issues from beginning to end.
Pulte Homes responded:
We are sorry you are experiencing these issues in your new home. We would be happy to assist if you could please email customersupport@pultegroup.com with some additional information. Thank you for leaving a review. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Everything looks good until you close on the house
- Anonymous
- Verified HomeBuyer
- April 21, 2020
- Oakland, FL
Everything seems great until about the last 1-2 weeks prior to you closing on your new home. During that time is when the inside of the house actually starts to come together. At that point you will meet with a Project Manager that will walk you around the house to mark any areas that you deem to be flawed. The majority of this is related to drywall, paint, etc. At that point they will add tape to the affected areas. Here is where the issue lies. After you spend literally 2 hours marking the whole place up, they trust and turn over the work to subcontractors that have no skin in the game. For ...
Pulte Homes responded:
We are disappointed to hear that you had a negative experience and are struggling to get issues resolved working with our warranty team. If there is anything we can help move along or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and our team would be happy to help. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Materials used in the house is flimsy
- Anonymous
- Verified HomeBuyer
- April 15, 2020
- Orlando, FL
House we moved in to needed a lot of work. It was very dirty and we felt it was of poor workmanship. Even the materials used in our house are flimsy.
Pulte Homes responded:
We are sorry to hear that the materials used to build your home were not up to our normal standards and therefore left you disappointed in our workmanship. We would be happy to look into the situation and find a way to best assist you. If you could please email customersupport@pultegroup.com so we can be in touch, we would greatly appreciate it. ^Abby
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Disappointing experience with new Pulte Home at Lake Emma Sound
- Sunny K.
- Verified HomeBuyer
- April 08, 2020
- Lake Mary, FL
My wife and I fell in love with the model home and went ahead with purchasing of the home. The Sales Associate that we worked with was awesome. The building experience was not bad either. We relocated from Chicago so could only come down a few times to review the progress on the home. Project Manager building home Was responsive as well. We had scheduled our final walk through 6 weeks in advance and had requested an early morning meeting as my wife had to leave for business trip right away and was going to be gone until closing. The night before the PM calls to reschedule saying he had a ...
Pulte Homes responded:
We are glad that you had a positive building experience but are truly disappointed that your walk-through/closing was difficult and you have unresolved issues with your new home. We would like to make leadership aware of this situation and learn what we can do to help. If you could please email customersupport@pultegroup.com we would greatly appreciate it. ^Abby
Total Score 2
Quality 3
Trustworthiness 3
Value 1
Responsiveness 3
ELP House Review
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- Orlando, FL
Our initial build was not what you would expect from a new home of this caliber. However, Pulte so far has stood behind making it right and getting the home where it should have been at closing. This is completely due to Kristi from the Pulte Warranty department and in no now way reflects the oversight of the initial build process. There are still 3 more vendors coming to do work with the worst one being Synergy - which in a month and 10 days after close has still not completed the work we paid for when we bought the home. Also, the tile floor is on round 3 of being fixed and is still ...
Pulte Homes responded:
We are sorry to hear that you have had a frustrating experience but we are glad to hear that our team is working to resolve your concerns. If there is any additional feedback you would like to provide or anything else we can assist with, please don't hesitate to email us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 4
Pulte Homes - If I had it to do over again.
- Mark S.
- Verified HomeBuyer
- December 12, 2019
- Oakland, FL
If I had it to do over again. would not buy a Pulte Home.
Pulte Homes responded:
This is disappointing for us to hear but we thank you for taking the time to leave a review. If there is anything we can help with, we are always listening at socialcare@pultegroup.com ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Below average quality at an above average price
- Christopher J.
- Verified HomeBuyer
- December 04, 2019
- Winter Springs, FL
We have been in the house for 2 months in a new neighborhood. Between HOA issues, improperly installed irrigation systems, non-working electrical outlets, Bon-working heat pump, counter-top defects and other issues; we have had a contractor at the house every week since we moved in. The USPS couldn’t even get us our mail for over 3 weeks after we moved in, b/c Pulte didn’t get them a key to the mailboxes. Very disappointing to this point.
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at socialcare@pultegroup.com so we can assist in getting your concerns addressed. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
FL townhome - "sloppy" workmanship and quality control
- Anonymous
- Verified HomeBuyer
- September 25, 2019
- Orlando, FL
Generally very poor finishes and workmanship. A few major faults - for example, one wall was bowed at the bottom and when it was cut open, the drywall was installed over a scrap piece of wood that fell on the floor. A wall in the bathroom that joins the shower stall is not straight. Our range had a fault at closing that made it inoperable and required it to be replaced that took almost two weeks to replace. Lots of minor finish issues - including bottom window frame leaks during heavy rain, tiles not flush in shower stall,
Pulte Homes responded:
We are so disappointed to hear that you aren't happy with your home. If you would like to discuss further or have outstanding issues, please email socialcare@pultegroup.com so we can look into them. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Very bad experience after closing with warranty
- Felipe Juan M.
- Verified HomeBuyer
- December 09, 2025
- Clermont, FL
Very bad experience after closing with warranty team. Aeron in charge had no interest in following up with issues in regards to our driveway pavers which was stained and broke while we were closing, a claim was filed and no answer received, not even a follow up. Very disappointed. The details of the home in general lacked attention, the paint was terrible. Very dissatisfied with pulte.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the lack of follow-up on your driveway paver claim and the disappointment you’ve experienced with the overall finishing details of your home. We appreciate you bringing this to our attention, and we’d like to make leadership aware of this, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? ^KH
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible experience, with horrible communication
- Anonymous
- Verified HomeBuyer
- March 05, 2025
- Orlando, FL
Horrible, horrible,horrible,horrible, my 3rd home builder and it was the worst.. lesson learned will never buy a Pultie home again.
Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience. We would like to learn more about the situation, if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Don't buy from pulte
- Brandon M.
- Verified HomeBuyer
- October 31, 2024
- Kissimmee, FL
Issues upon issues upon issues is what I've had with you guys.
Pulte Homes responded:
Hi Brandon, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Keep Looking!
- Anonymous
- Verified HomeBuyer
- September 12, 2024
- Kissimmee, FL
I am very disappointed and dissatisfied with the entire process with Pulte. The home was built in poor condition. I had to submit many warranty claims. They are responsive but considering i have only been in my house a month its horrible. At closing i was given keys that didn't work. I couldn't sleep in my room for the first week due to issues that weren't taken care of. Overall if you decide to go with Pulte please inspect and follow through. If i had to do it again i would not purchase with Pulte.
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 3
Don triste them to take care of the issues after closing!!!!!!
- Gabriel P.
- Verified HomeBuyer
- September 06, 2024
- Apopka, FL
The prop was was good in overall but don’t. Triste them if they say that they’re going to take care of any situation that it’s not good and they take you till the signing day, after that they will leave you with the issue and never answer or take care!!!! We have a big issue with our Ac unit, they promised to take care after the signing day, we was making following to the situation since 3 weeks before to the closing day. They never repaired before and they promised take care of it after the closing and they didn’t and never answer again!. Extremely hard to communicate with them, well ...
Pulte Homes responded:
Hi Gabriel, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Review for my 1st Pulte purchase
- Gabriel R.
- Verified HomeBuyer
- August 10, 2024
- Clermont, FL
We have encountered numerous issues with our experience, which has been disappointing. While there has been some response to basic warranty items, other promises remain unfulfilled. Some of the repair work is just not satisfactory. There is no quality assurance being done. We have been occasionally lied to leading to frustration and a lack of confidence in you. Although we remain hopeful that things will improve, at this time, we are not satisfied with the current state of affairs. We sincerely hope that these outstanding issues will be addressed promptly and that future interactions will ...
Pulte Homes responded:
Hi Gabriel, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Poor workmanship, good sales team
- Anonymous
- Verified HomeBuyer
- February 13, 2024
- Apopka, FL
Alot of workmanship issues with the home itself and lack of quality assurance oversight from toilet leaking to refrigerator not working and out of warranty issues, mismatched front door lock and key not working, dishwasher not working, windows not opening. After hours even the emergency warranty line no one will answer the phone, Ive had to go through the sales staff to get things done at times which seems more responsive than the construction manager. Very disapointed in the quality of construction and lack of responsiveness to construction defects.
Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name, phone number, and address to customersupport@pultegroup.com. Thank you. ^AF
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Go into this with great care
- James David H.
- Verified HomeBuyer
- December 20, 2023
- Winter Garden, FL
Pre-sales and sales experience was good – responsive, knowledgeable staff Design choices were pretty clear and the team was quite helpful After that, things went down-hill quickly Communication during the build process is pretty non-existent. At points we were just told blatant lies. Expect the refrain “we’re better than the other construction companies”… doesn’t mean “good” – just less bad? No meaningful response or answer to concerns raised during build process. NO-ONE at Pulte watches quality issues on the build. BUYER has to be looking at all aspects of build quality. Expect ...
Pulte Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com ^AF
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lakeview Preserve
- Matthew Alexander S.
- Verified HomeBuyer
- December 12, 2023
- Winter Garden, FL
We had a horrible experience with Pulte. They tried to make us close when the house was nowhere near being complete. Their quality of workmanship is horrible and subpar. We’ve had so many issues in the house. We honestly would probably never build with Pulte again and this is $1 million house. I can imagine what they do for less expensive homes.
Pulte Homes responded:
We're incredibly disappointed to hear that you did not have an excellent experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. ^AF
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor Work Quality, Cannot Trust Them
- Juan D.
- Verified HomeBuyer
- November 01, 2023
- Orlando, FL
For the price I paid for my brand new Pulte home, I could have bought a used house and still do the fixes that I'm doing on this one. Poor work/finish quality, even after the walk through they missed to fixed stuff (holes on walls, cracked door frames, very bad painted doors. "Construction Managers", and i put them on quote because they are more of Project Managers, they just coordinate for other vendors to do stuff, and they don't even verify the quality or the completeness of the job. All they say is "submit to warranty" & "we all make mistakes", and that's correct, my mistake was ...
Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Still dealing with warranty to address everything that was taking from the first walk thru
- Javier H.
- Verified HomeBuyer
- October 26, 2023
- Orlando, FL
A lot bump on the road thru this process but We feel great about moving into new property. Unfortunately we been experiencing a lot issues that were not address before we closed on the property in side and out side of the property now we are dealing with warranty delayed with a lot issues that were not address before we move in. Unfortunately I can only provide good feedback to pulte mortgage team they were excellent, help us thru this process. Not good thing to said about construction manager/management team and the sale team worst, I will definitely used a realtor for our next ...
Pulte Homes responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com ^AF
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Would never build with Pulte again
- Glenn S.
- Verified HomeBuyer
- October 26, 2023
- Montverde, FL
The only bright spot was Tim the construction manager. He was fantastic to work with and a real professional. The subs used in our development were the worst I have seen. (This is our 3rd build - plus one rebuild after hurricanes. Paint on the floors, walls not level and/or straight, paver contractor was horrible, electrical problems throughout the house and more. I would never build with them again, nor would I recommend Pulte or their sister companies to anyone.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com ^AF
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Worst experience!
- Jacqueline A.
- Verified HomeBuyer
- October 09, 2023
- Orlando, FL
Quality of workmanship is absolutely horrible! Responsiveness to getting the repairs done on the punch list is terrible. I've never experienced such a terrible new home purchase. I would not recommend Pulte Homes.
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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