Pulte Homes Reviews in Atlanta, GA

The honesty and attention given by our construction manager Nate is what made our experience a pleasant one. There were moments when things were not going well, and he not only reassured us it was going to be made right, but made it right!

Ron was very responsive and helpful throughout the process.

They really listen to what you want and try to help you build a custom house. Although it took longer than expected from the current state of our pandemic and sometime not finding dependable trade workers, overall it was a house well built and we love our new home.

Building a new home with Pulte is a great experience where you can choose many items to personalize your home that are standard and upgrades. You will feel like you’re part of the building process.

It’s been 1 month since closing but still having issues. Raised multiple Service request but response is very slow.Have to follow up multiple times with the warranty guy Russell to send someone to care of the request. Even many other house owners are having warrranty issues. Some request is pending for 2 months. It’s new construction, so ideally we should not be having many issues in first place. Paid more than asking price, but now I feel it’s not worth.

My advice is to never close on the home when their are outstanding items that need to be complete. This was our first time building a home. We did not truly understand that the home should be complete (move-in ready) the day before close. Now, we still have items not done and I have to constantly follow up to get anything done. Lesson learned.

Pulte did a great job of the home layout. The exteriors are different but uniformed. I had the ability to customize furnishings in my home so each home can look different from the interior

Disappointed with the care taken with the millwork. Lots of dents and dings in the wood work for a new home of this price.

My family and I really love our house!!!

Pulte is a great company, but the home buying experience will depend on the community and the actual builder and contractors working on the home.

My GC Craig was the best , he kept us on the loop. He took care of all of our worries. We had confidence in Craig and in Stewart in the office also.

Sadly the quality of the subcontractors’ work was shoddy and needed a specialist team to be engaged to fix the myriad issues in all rooms of the house. The house was nowhere near ready on our “celebration walk through”. Covid supply chain issues aside, there were too many shortcuts taken in the building of our home. We still have unresolved issues 2 months after closing.

I had a good experience during the entire experience. The building process took longer than normal because of Covid but I always got my questions answered in a timely manner. I'd tell anybody to also get their mortgage through Pulte because that was a smooth process. I heard horror stories of people having trouble at closing but no issues at all. I'd recommend Pulte to anybody looking for a nice home with people who are considered with your happiness.

You do not have a builder, you have a scheduler.

It was a first time home buying experience . Overall it was good experience for me but I did not get the home in time until last minute the work was pending .it was just a townhome but pulte did not plan well it took around 10 plus months to get a house which normally takes 4-5 months . Also the quality if the material is not up to the mark being a reputed builder .

It was great experience from start to end. Home building quality is really good. Pulte resolved all my issue on time and always responded fast for any query.

After the closing of this house, problems started to appear. Doorbells, internet cables, air conditioners, and other minor problems were resolved, but they did not keep their promise until today. AC still has problem. I don't know when they will come to check and resolve it.

Please learn from us and also our entire street and avoid Pulte at all costs. Not only is there sheer incompetence at all levels, but extreme rudeness and screaming from the area construction manager is an absolute no-go. For the rest of the team, the ball was dropped every single step of the way. We are not only talking about delays (because many of them are out of their hands), but simply overpromising and not delivering. They couldn’t keep up with any list or email. Made mistakes with contracts and every single step of the construction process. Construction quality is sub-par and 3 months into closing they have yet to address all concerns. They made a horrible mistake in our living room when they had forgotten to put a floor outlet in. This was sheer negligence from management who didn’t oversee any of the work (we have proof). The entire newly constructed house and brand new flooring, walls, and cabinets were covered in concrete dust downstairs and upstairs. There are numerous other items to be voiced here. Have a look yourself and talk to any neighbor at Winslow at Brookstone and you will find that this experience is not isolated, shared, and felt. I am seriously surprised Pulte hasn’t had a class action lawsuit yet, I could certainly see one coming their way with how horrible their customer service and quality of work is. Avoid at all costs. ... More

While our salesperson and field manager were very nice and pleasant to work with, we were very disappointed in the workmanship on our home. For the price we would have expected a much better job from the trades

Builder did what they promised.

Pulte Homes created a great process from the start (Sales with Sherri M); working with its construction project managers (Jake K, Justin H, & Michael S) along with the quality and professionalism of its workforce. The process worked well and we are thrilled with the end result which is a beautifully designed and well-built home. Thank you all very much!

Accessibility is good for this community but I see few hiccups during entire process especially loan process with pulte. Home built quickly was not so good. I don’t like bidding concept which is adding more money to the lot and its worthless.

Overall the house was ok, but there were a ton of little issues that took over a month to get resolved after our close (even when it was agreed upon at close. The customer care system is useless- open tickets with no follow up for over a month. Thankfully Dave our builder helped us out recently on some issues, but outside of that the whole post-close support is completely useless.

Unfortunately when we closed we were promised that everything would be taken care of. Well that certainly was not the case. House was not cleaned, paint on floor , some areas not touched up before move in. Back door is installed wrong. Issue was addressed and then dropped. Requested a warranty issue and nothing was done about it. Very disappointing to say the least.

I would caution any new buyers to look elsewhere. We are 45 days into ownership and very disappointed. Not only did we have to make several concessions along the way, now we are dealing with very poor responsiveness post move in. Pulte was responsive during the build process, but now its like a switch was flipped, once we took possession, they do not respond. Even though we had a documented (and Pulte acknowledged) list of 10+ concerns, no response despite numerous attempts to have things addressed. Our concerns are significant; issues such as missing exterior siding, non-functional dishwasher, unfinished trim items, trim items missing, lastly the entire hardwood flooring having white paint overspray and more pronounced paint drips/splashes in nooks and corners. I'll happily share details and pictures with any prospective buyers looking to make an informed decision. ... More