Pulte Homes Reviews in Atlanta, GA

While the individuals (with a couple of notable exceptions) that we dealt with during the home build process were excellent, we experienced multiple delays in closing (four different close dates were scheduled). Even upon closing there were still several issues that needed to be taken care of and we still have a couple outstanding now. While overall the experience kind of what I expected, we were disappointed in the length of time taken to complete the home (over eight months) and the fact that when it closed there were still issues to iron out.

Before closing, there was a laundry list of issues that were promised to be fixed after closing. Some were small, others pretty big. The more minor issues I fixed myself or the supervisor had resolved. Without being petty, I will say the overall workmanship was poor. The biggest issue I reported was visible seems on the ceiling. I tried to work with the Pulte team on getting the ceiling issue resolved; however, after two months and five Pulte people later, I was told, “there isn’t anything further we can do.” I’ve been given a myriad of excuses why the seams are visible; here are some of the more comical ones were, “well, your house is set East to West, so you’ll see the seams,” “they aren’t seams; they are shadows,” “gravity pulls on the wet drywall mud so you’ll never have a seamless ceiling.” In addition to the visible seams, the other topic that got under my skin was the Pulte team talking to me like I have zero knowledge about the home building process and that I should accept defects. Just today, I was told, “I have twenty years in construction, and visible “shadows” (seams) are very common.” In reviewing this entire process, I’ve realized that Pulte doesn’t care about the homeowner. It’s a turn business. Sign the contract, and they are done with you. Honestly, I cannot say one positive thing about purchasing new construction from Pulte. ... More

The price is fair, well organized step by step experience, the many options you have to choose is very nice but will suggest they add a 3D with all the structural options and the interior design options before committing to the final decisions... it is hard to visualize all and picture the final product.

I have had seven homes built since 1976. During the past 9 months, I had constant communication with the realtor and the contractor Jake. I was called every week to get an update on the progress of the house. I was given clear communication regarding the closing, the closing costs and the two walked throughs that occurred prior to the closing to evaluate work needing to be done. I have especially been pleased with the warranty program. Once the house was completed, I just submitted an email with photos and Josh is at my house making sure things get taken care of. Having been a widow for 14 years, it has been wonderful to have all this support during the process. ... More

Sales should be more informative as to what is available per home. Landscaping is terrible. Got dead sod and the only response was “don’t worry it will come back”. Going on two months and sod is still dead. Very disappointed in landscape.

I am very pleased with the Everton subdivision. The workmanship of the home is exceptional. The responsiveness of the team is second to none.

I am impressed with the team's committment to my happiness and needs as the home buyer. They have been very gracious to answer all of my questions and calls/texts and even came by after the closing to fix a few details that I missed in the final walk through.

Incredible Sales Personnel who really care about you, the home buyer. And we really appreciated the weekly meetings with our Field Manager (the specific Builder who is assigned to your house). Communication between the home buyer and the builder is excellent. We were impressed that our builder (i.e., Field Manager) for our home had superiors above him who oversaw the building process. ALL Pulte staff were so courteous and helpful. When Pulte says 'the tentative completion date of your house is ____', you can count on it!!

I can’t even begin to explain the issues that I’ve had with my home. Pulte apparently uses day laborers that are unskilled to do work in the houses because the workmanship is horrible and there’s no accountability and apparently no one following up with anybody on the quality of work that is being produced. Very disappointing

The experience was "ok" overall. I wouldn't say it was terrible but I definitely wouldn't say it was great. The builder rep on the ground for the Pulte was fantastic but the remaining team members leave much to be desired. Trust and responsiveness were sadly lacking. As a customer I do NOT want to be ignored and the team would often not return emails and my guess was they would just wait me out. Well, we held them accountable to provide answers and solutions to issues. Pulte makes a great sales pitch but they fall short on execution. I'm happy with my home but it will not be my forever home because the quality and attention to detail is not something I could live with long term. - Anonymous (Pulte Townes, Everton) ... More

This was the worst experience I have gone through in my life. The quality of build has been bad from the beginning. We have gone through 5 different field managers, each one messing everything up along the way. We closed in March 2021 and still have a list of items that are needed to be complete 2 months later with NO communication as to when they would be done. These are things that were supposed to be done the week of closing. Check the quality of everything, do not let them make you close till everything is done. We have drywall that is not finished, nails and screws sticking out of our stairs, bad carpet, flooding issues on our ground floor, countertops that have been damaged from installation, drywall patches all over the house from them forgetting to put low voltage electrical in that are now showing because of bad repairs, just overall horrible craftsmanship. It is embarrassing that neighbors that I have never met know about all the issues wrong in my house before I ever even have met them. Our first floor has water coming out of the electrical panel for 4 weeks and still no answer as to how they will fix it. There is a lack of professionalism with the builders in our neighborhood, and a lack of responsibility to fix their mistakes. I would not recommend anyone build a home with this company unless you have the time and energy to project manage the build yourself. ... More

I am disappointed with my experience with Pulte, specifically the project managers for construction and the lack of follow through when bringing concerns to their attention.

I was initially so excited about building a home from the ground up, but not after what I went through with Pulte. I had 3 different builder POCs bc everyone kept quitting. Closing of the home was delayed for over 4months and still wasn’t complete when I did close. There was a laundry list of punch list items that still need to be fixed that haven’t been addressed yet. Now that I’ve loses no one responds to any form of outreach communication. My home has several errors that need to be fixed and that still has not. Careless errors that shows they didn’t care about end quality output. So now that I’ve noticed so many things installed and built poorly it truly makes me question everything else in the home. Very disappointing especially knowing that the majority of the neighborhood all have similar issues. Makes it appear as if they just don’t care if they repeated the same mistakes in every home. Example of this would be the placement of all the pendent lights in kitchen are not centered, issues with being able to have internet provider give access to home, their service partners for smart home Installation don’t have all the things they need etc. Bad experience and even worse customer service ... More

Punch list items noted on inspection and final walk thru still not resolved after 2 months of being in the home. Awful experience with Pulte. Really bad workmanship. 5 field managers through our build process because Pulte treats their employees so poorly that they all quit. It took 14 months from contract to close on a 4 story townhouse. Promises not kept. I will never buy a Pulte home again and will be deterring others from doing so.

Having been a builder's agent for most of my real estate career, I can appreciate the cohesive effort that the Pulte team provides; from the knowledgeable onsite sales team, to the helpful Pulte mortgage staff, through the smooth closing, everything was done with an eye to staying on track to complete the home in a timely manner. The quality control that Pulte provides is second to none and the after closing follow-through has been terrific!

Basic construction very good, however, attention to detail and finish work needs attention.

The quality of work and delivered to us as homeowners, completely underwhelmed us and for the price you pay for this property we really felt taken advantage off! I would not recommend.....

A lot of issues have been noted since we moved in on 27Jan2021. -Plumbing issues - several occasions. Flooded my whole powder room, living room. leaking thru kitchen flood light due to water going thru overflow in master bedroom -responsiveness to issues - very non-cholent and careless attitude -a couple defects i noticed and have reported that is still not addressed. overall, not impressed.

If you buy from Pulte while the market is still hot in ATL , do not expect anyone to hear or address your concerns. It is take it or leave it.

The builder was ok it’s the closing that was the problem. The underwriters for Pulte needs some fixing I thought we was trying to buy a home if I did know any better I thought the underwriting department was not trying to sell this home.

Share your experience! What would you like other homeowners to know about this Builder? PulteGroup, Inc. offered significant value for money in comparison to the other communities that my wife and I toured. We never found another community in our area that provided the same offerings within a comparable price range; it was always significantly higher. We really valued PulteGroup, Inc.’s bright and spacious floor plans that provided 3-car garages and 10’ ceilings as standard features in our selected community as well as a wide range of structural and design options. Even before COVID-19 placed a new demand on home designs to support work from home or virtual learning, PulteGroup, Inc.’s plans had already accommodated these functions. We had previously built with PulteGroup, Inc. in the past and were very happy with our home. When we needed to relocate to another part of the city, our immediate reaction was to look for another PulteGroup, Inc. community. We were very pleased that within a 4 -year period we could tell that PulteGroup, Inc. had continued to innovate and develop their product and processes, and we built a home that was more energy efficient, boasted a wider range of design options and incorporated more advanced technology. During our build process we observed that the lots in our community continued to sell very quickly. In contrast, other communities that we had initially considered had a much slower rate of lot sales and were struggling to sell their spec homes. This provided additional confirmation for us that we had indeed made a wise investment in our PulteGroup, Inc. home. ... More

I thoroughly enjoyed the experience of buying my first home through Pulte Mortgage. They made everything easy and simple from the start. I was gently guided through the entire process, from the day I viewed a model to the day I closed. I cannot express how thankful I am for the patience and diligence of the team. Also, before I forget, MY HOME IS AMAZING!! I’ve been here 45 days now and I couldn’t be happier. No regrets!! I always want to buy from Pulte.

It was an almost seamless, effortless experience with very few hitches.

We had several quality build meetings with Jake. He was always able to answer our questions and explain the process. He did a great job of reaching out to us weekly and letting us know what was going on.

Jake was great to work. He was very responsive, answered all our questions and kept everything organized and on track. Our overall experience was great. There were several limiting options that resulted in a lot of extra work for us after we moved in, but that is what we signed up for. Unfortunately we didnt learn about many of these things until the design meeting which is after we already made commitments. The model home was quite deceiving as most of the options we wanted from the model home were simply not available which was very disappointing.