Pulte Homes Reviews in Atlanta, GA

Our Builder David Patton kept us updated ever step of the building process and was very responsive .

Want to recognize the professional service demonstrated in all levels of their customer service departments. Their respective teams were most helpful throughout the process and responsive to my questions and concerns in a timely manner.

While certain aspects of the build where great, the attention to detail severely lacks. Poor finishing paint job, base board finishes, paint spots all over wood floors etc. they also provided a very subpar cleaning for move in. In addition promises are made to entice you to close (ie when you close we will finish x,y,z) - note this did not happen at all, instead never receive callbacks from builder and have to go about the warranty process.

The materials quality for some parts are really not worth the price, and the plumber doesn't show with his/her appointment on day.

Great experience with an awesome builder!

We recently built a house with Pulte. I cannot say we got the value we paid for our home. All of the trim work was in really rough shape. We had to hire an external painter to come in and fix a lot of the trim, mudding, and painting. It is still not fixed correctly, because it was just too much to get done and would have cost a fortune (since we did not want to have all of the trim ripped out and redone.) I feel like this is not something I should have had to pay for considering my house almost cost half of a million dollars. The whole building process was very rushed and you can see that in our home. We have spots where grout is missing in the bathrooms, we were not able to get the fixtures we wanted due to back order, some of the hardwood is not glued properly, banisters not sealed correctly, brick has not been pressure washed, sloppy brick laying outside, the sidewalks have gouges in them and look rushed. There were many options that we could have had with this home, but was not offered to us. Example-sprinkler system, unaware Kitchen Aid appliances also had a confection oven capability. The closing process took us over three hours since we were not allowed to leave until the money from our lender cleared with Pulte. I feel like it was that way due to us using an outside lender and not Pulte. Overall the house was built quickly and we are glad to have a home, but it does show it was rushed. Our sales person was okay to deal with, the upgrade center girl was helpful, and our building foreman was nice. ... More

stay on top of project manager, due to covid, had difficult time making it out to build site and now having to chase things down that should've been corrected previously

Some of the employees are very unprofessional. The home to be considered high quality or value has a lot of errors or not good quality of work.

Walk through prior to close was not thorough at all and too many issue and things to fix after closing. Unnecessary!

Great home very satisfied with my new home.

A good community to live

We relocated from another state to GA. We purchased the model home so we didn't have to pick out any materials etc. The purchase was conducted online and over the phone because of COVID and was a smooth process. Just lots of paperwork that normally comes with the purchase of a new home. We love the model because it has many, many upgrades not available in the other homes and it was mostly ready to go. It is beautiful and any repairs or problems have been addressed very quickly. We had a bit of a snafu with our move in date but could be blamed on COVID and a delay in getting a city permit to reconstruct the model home office back into a garage and a driveway had to be poured. Our construction customer service person is extremely friendly and responsive. We are now in month 3 of living in our new home and there are still some items on our 30 day list that need to be addressed, however, I feel confident that they will be fixed to the best of their ability. ... More

Field managers tell you what you want to hear but do not follow through with service requests. Multiple items that should have been taken care of before closing were not and still are not 3 months later. COVID has caused some understandable delays but the company is not up front with communication and realistic time frames. Also no one is managing the many companies involved during the move in period and the homeowner is left to fend for themselves, to keep on top of contractors to complete a task.

Our builder was great at communication and responsive to the few issues we encountered.

till now most of the problems I had not fixed

The Pulte team of designers, construction managers, trades personnel, sales and financial specialists are committed to making your home buying experience stress free and truly enjoyable. All are consummate professionals working diligently to keep you informed and a participant in all phases of construction through to closing. All workmanship is of highest caliber and should there be an issue it is immediately addressed. Pulte homes are a great choice for the new home buyer or the downsized!!

Everyone at Pulte was great! From our initial meeting to closing they kept us updated weekly once the build began. They truly build a great home and stand behind it!

This was a completed home so there were some things I would have done differently but I can change or add some later. I feel that a number of items should be standard such as trey ceiling in master, a finished garage and a couple of other items. Now, on-site agents are FANTASTIC and should be commended. Bree was always patient, responsive and always professional. Tucker was excellently. A very pleasant experience.

They did a decent job overall. They rushed some things, including the fireplace which ended up having a gas leak due to improper install while my family was home. They also weren’t flexible on moving the closing date by a month when I requested due to COVID.

Very good service, Good materials used.

Review all details.

Builder has been the very best! The Pulte Team has been great to work with!

Good house for the money. Had some issues during construction that required re-do. Need to stay on top of things or they won't get done.

Been emailing and no response, not happy!

Purchase my home 43 days ago and i'm still waiting on maintenance issues to be completed. AT&T could not connect my internet because the holes they run the cables through are clogged up. Pulte has no urgency to fix issues once you have closed on your home. If things are not fixed or I am not contacted soon I will be making my 2nd BBB complaint. If I paid for a brand new home regardless the price I do not want to deal with issues right after closing.