Pulte Homes Reviews in Atlanta, GA

Very organized and easy home buying experience. The overall process was pleasant and stress-free.

Since closing and occupying my home I have been getting the run around concerning service requests from the Project managers, all the way up the latter to the VP of Construction. Seems like there is little recourse.

There is no question that in today's market is quite impossible to receive a value comparable to the amount of money you pay for a home. Houses are built in a hurry and many times builders cut corners to maximize profit. My happy with the house but in less than a month living there I already spotted many quality of workmanship & materials issues that really makes you think is the house really worth what we paid for it.

Overall the experience was not as good as it should have been. It was very hard to get responses from the customer service representatives for the neighborhood and they were not ready for us to move in come the closing date. Throughout the build, we would get a weekly or bi-weekly update via phone to discuss progress but were never provided pictures when we weren't even in the same state for much time during the building process. The overall attention to detail was not great when it was time for us to move in. Even though we had asked for things to be fixed during our final inspection a week before closing, which also wasn't even close to being ready for inspection (they were still painting, fixing problems, and cleaning when we showed up), not everything was fixed properly. Instead of pushing out the closing date and needing to reschedule the moving company and all of the plans that were set in stone for months because we thought 6 months was enough time to do everything properly, we decided to get in the house and fix things ourselves. You would think contractors who build multiple homes at the same time non-stop would see there mistakes and do a almost perfect job every time but that is not even close to the truth. It is disappointing to find new problems or details after spending so much money on what is supposed to be a brand new home. Many of the things they did turned out nice, but the small things have put a sour taste in our mouths. ... More

I didn’t really want to move here. I had lived in Carrollton for over forty years and many of my friends are there, but family concerns took precedent...the house of fine. It’s built like a tank, but the garage is ridiculously small. That’s my only beef...everything else is fine. The neighborhood is cool.

Pulte has been awful with the quality of work that has been performed, I have shutters that are coming of the home, I have not been in the home but a little over 60 days. The wood on my deck has completely cracked, there has been absolutely no one from warranty to address these issues whatsoever.

Do a thorough inspection of your new home. I found a few things that need fixing. Luckily it's under warranty. Door sticking, Rattling noise in the air vent, hole on the master bathroom dry wall, hardwood floors has scratches in bedroom, hallway, kitcken, kitchen cabinet pullout drawer where stuck missing screws, front porch and back patio ceiling needs to be repainted. I loved the layout of the house. And most of all, I do like the location it is close to everything. Kroger, Publix, Walmart, Home Depot, Lowe's, Target, Sam's Club, and fast foods.

The process has been a great experience. Jake was awesome!

Several years back when I moved to Atlanta I had great experience with Pulte. They built my new townhouse and I was included each step of the way, had a great finished product and great follow up. For this purchase/build, I purposely sought them out as this was to be my 'retirement' home (as in I didn't want to move again until I truly retire in a few years). But with all that has happened since I financed with Pulte, took ownership of the house and lived here for a few weeks I do not plan to A) stay here for the long haul or B) invest in another Pulte home. As always I am glad to work with Pulte on the issues and a better result, as some of those folks have helped with several issues thus far. ... More

Everything from the sales staff to the building team, they provide a great experience for the home owner and at the end you not only have a product but your dream home!!!

Grateful for the quality customer service and commitment to making sure our home buying experience was a seamless process.

I love my new home, I had a water leak the next week, it was fixed but the Sod has not been replaced in 6 weeks/ looks horrible, I have one set of jingles in my bathroom needs replacing the wrong color. So all I have to say is stay on the builder or replace yourself.

2 small issues taken care of ASAP and work was followed up by Quality Manager to ensure it was done to our satisfaction.

We moved to our townhome at Park side at Mason Mill about 3 months ago: 1.) Plumbing clogged the 3rd week after we moved in; the farmhouse sink and toilets overflowed. It was a mess when we got home that night that my wife cried. 2.) It's been 3 months. Today, I saw stains in our ceiling, which look like water marks. 3.) When we moved in, there were still blue tapes around the house for work that had to be finished. I guess the contractors did not get a chance to finish their disappointing "rush" job. My wife and I kept the blue tapes hoping that maybe one of these days, customer care will email or call us to see how we're doing in our brand new $509K townhome. Then again, I guess no one will call, because Pulte already have our money. This was our first time to buy a brand new home, which was supposed to be an exciting venture, but now all we want to do is to start over with a new home. We will never purchase a Pulte home again nor will we recommend Pulte to our friends, family or colleagues. ... More

Front office staff very responsive. Couple of response time delays, but overall very pleasant and cooperative. Not overly impressed with cleaning crew. Tucker came out personally to do a job that they should have completed. Front office staff always very pleasant and responsive.

Several things that were “fixed”’prior to closing were done so poorly that they look horrible and are “just cosmetic” and will not be repaired per the warranty. It’s sad to see how very little pride was taken by the builders and the trades when building our home. No one seemed to care about paint drips, adhesive left on cabinets, shoe molding not matching up, caulking missing, mismatched paint, etc. I was pressured into leaving a “good review” for our builder because “that’s how I keep food on the table for my family” but there are many issues we have found that should have never been allowed to happen with an attentive builder. ... More

All the staff is professional, helpful, punctual and courteous. A pleasure to work with.

Looks nice but the not really satisfy with the quality of product used. Lots of cosmetic things are unfinished. Tried to reach the builder but said to contact costumer service, did but no response.

From start with the salesman, to the final inspection with our home builders, everything was handled professionally. We are so happy with our new home.

Building process and follow-up was handled in professional manner.

did great job

Overall, we are pleased with our new home from Pulte Homes. We had communication issues with our project manager during the build process. The house wasn’t cleaned to our expectation prior to closing. There were several items on our punch list that weren’t fixed prior to closing - our project manager stopped communicating about a month after closing, so we submitted service requests via Pulte’s website. Jason has been overseeing those service requests, and he’s been great. He called me immediately, came out a few days later to walk the house and look at the items which needed to be fixed, and scheduled the contractors shortly afterwards. Overall, we love our house minus the few opportunities listed above. ... More

Our buying process to Pulte Homes was a great experience from begining to closing. The commitment with time framing and quality were constant.

The home buying process started off well and the house itself is nice, and there have been some quality people at Pulte whom we have encountered, but the problem we had near closing marred out overall experience. We were originally told the closing date would be around 5-6 months after we signed our contract, and we tried to communicate that closer to the six-month date is what we wanted. However, the house was built faster than planned. Normally this would be a good thing, but it wasn't for us because we couldn't move in that early because we were already on a rental lease at our old residence. A closing date was provided to us by the builder, and we tried to have it moved later by about 10 days. Not only did Pulte refuse, but actually then turned around and changed the closing date by pushing it about 10 days sooner. We tried to reason with Pulte, but during this time Pulte started delaying in its responses to us, which caused us a lot of stress during the time. It took about 2.5 weeks before we heard back with Pulte's final decision: no, they wouldn't change the closing date for us (unless we wanted to pay $400/day). The delayed response by Pulte meant that I couldn't lock in a mortgage rate at an optimal time, meaning I lost out on what would have been a better rate than I got. Because of Pulte's unprofessionalism and lack of responsiveness, it's going to cost us potentially thousands over the term of the mortgage. One would think that paying several hundreds of thousands of dollars for a home would include a highly professional level of service, but this was not true for us when working with Pulte. ... More

When I found out that Pulte was the builder I did not have high hopes and Pulte did not disappoint. The house was wrong from they day the footers were dug incorrectly which is an issue I had to point out to the Field Manager myself. There isn’t enough space to go into detail with all the issues that we encountered during this build. I fully expect there to be major structural issues with the house within the 10 year structural warranty. The Field Supervisor was replaced and I will say that things went much more smoothly after that. On a positive note I will say that Pulte used good quality materials (Schlute waterproofing/Pex pluming/hot water recirc pump) but the craftsmanship was WAY under what I would expect in a house in this price range. ... More