Pulte Homes Reviews in Atlanta, GA

Poor quality, finish and workmanship. Delayed and ineffective communication. Once they have your money they couldn't care less about the finished product they are selling. Same homes and floor plans adjacent to mine with same upgrades getting sold for much lesser than what I paid for. Very poor job, less than 2 months and paint is flaking off, drywall and wooden doors are chipping. Haphazard and untidy layout of townhomes in this phase. Nothing is finished. Have no idea why we are paying HOA. The only redeeming factors are location and floor plan. Otherwise please look at the numerous new construction available around here before buying in Pulte. ... More

Great house. Very responsive to issues. We bought the base-model house, but still strange that none of the rooms came with ceiling fans/overhead lights.

This is the third home that I have had built. I was a little skeptical about building with Pulte, but their customer service was exceptional. they called on a regular bases letting me know where they were in the process. Now that I am in my new home, they have responded to every issue. Everything has been minor. I love my new home. It is everything I expected.

The responsiveness, in some aspects, was difficult. For the amount of money you’re paying, you shouldn’t feel like you have to ask the same questions and keep following up to get answers.

Many times follow up of items leads to either request to wait till they find vendor or something they won’t know until you share pics. Commitment is commitment but what was told to me during sale was not that covered 100% also there was desperate rush to close house without listing what customer problem is

It was a good experience overall, we love our house. There are a couple of matters we expected to have been handled betterm

Built the Furman Plan on River Green and put in all the options that we could think off. Wish we extended the Gathering room since we spend most of our time there. Very happy with the open floor plan and proximity to everything. Love the Master on main. Downsized from a 3600 sq ft house to a 2880 sq ft house and we feel that we are not cramped and have plenty of space for everything that we need.

Smooth process. Financed with Pulte Mortgage as well. Great 3% incentive. Builder hasn't responded well to issues we found after moving in; local field manager won't fix issues but keeps promising to come back.

Lots of back and forth getting what we were promised. Still working outstanding issues.

Inconsistencies from sales that were passed on to builder. Strange methods of selection with sales (other home owners before and after us experienced the same). Our home is great and we really like it. Our builder was great, straightforward and had good response time with action. Good follow up to typical issues after move in

I requested for a lawn repair for over 3 weeks and nothing has happened

Quality issues continue 6 weeks after closing

The overall build process was good, but we were severely rushed through the close process. We were asked to sign off on items that weren’t fixed in order to not delay our close. We were promised multiple times that the remaining items would be fixed immediately. But we’re over a month post close and most of these items remain open. Multiple times we’re been told they were coming by to fix then nobody shows up.

The home is relatively amazing. The contracted workers(painters, etc.) were pretty sloppy and didn’t pay attention to detail at all. Pulte and Georgia Power did an amazing job, but the painters and dry wallers etc. made a bit of a mess of a good thing. I would recommend the company, but they need to pick better workers.

Competitive pricing and features from a market review, nice location. Negatives are the initial sales process and that many of the items promised prior to closing were not fixed...subsequent follow up has been poor after the sale was completed. Recommend allowing enough time to hold accountability on getting items fixed PRIOR to closing.

So far responsive from con contractor has been great

This is the second time for me to buy a new home(previous one was from Bezer). Pulte hired non-professional workman and did a terrible job and the quality control is also not in place. The workmanship is totally worse than a DYI. Even the house was closed, the house still needs a lot of work. If I can upload photos, I surely will present them. To buy a new home from Pulte actually buys yourself frustration, I am still dealing with Pulte.

My new townhouse was closed in June. Location is very good, but construction quality is really worse. During the final walk through, I already found some quality issues: crooked door frames, bad stained stairs. Although I never stain stair wood before, however, I believe I definitely can stain wood stairs better than their painting contractors. Also there already have three places with ceiling cracks and two places with leakages near deck doors. I contacted account manage with no response and I understand he is busy with all kinds of complains by homeowners.

I think custom relation could be improved.

My buying experience was excellent from the very first moment. Everyone was friendly and helpful. I had all my questions answered in a timely manner. I would recommend Pulte to anyone.

We are happy with the house. However, the closing was delayed, which impacted our moving schedule, due to items identified in the initial walkthrough not being addressed on time. Pulte wouldn’t agree to customize anything, even when we just asked to not install items. As an example, the bar soap in the shower is the cheapest one you could find (in a $390k house) and they wouldn’t agree to not put it up. The communication was a struggle at times between agent-realtor-builder. For example, our first walkthrough was delayed by 2 hours due to lack of communication between Pulte agent and realtor. Lastly, we ended up with a nice house and the builder did address all the pending items before closing. He has even come out to address a minor issue after closing. ... More

quality is very poor

We are not happy about our experience with Pulte. There are so many issues I don’t know where to begin. Pulte could not close on agreed closing date, fireplace wrong stone color, lawn irrigation has leaks and wrong placement of irrigation heads, no mailbox for 6 weeks, no internet for 5 weeks, huge drainage problem backyard, dishwasher didn’t work, no water to refrigerator, did not clean house very well, sloppy careless work on just about everything, etc., etc., etc.

I recently purchased a home at 4400 West. Great investment! The design is very elegant with quality materials and craftsmanship. Lots of living space (interior and exterior) and great walking community. The rooftop loft has breathtaking views of downtown Atlanta and the notorious skyline. 5-Stars!

Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on my new home. As an initial matter, I was pressured to close on the sale of my former home early so that I could close on my Pulte home on time. Therefore, I worked with my buyer to move up the closing date to May, as I was informed that my new home would be ready to close at the end of May. However, my Pulte closing date was pushed back by two weeks, into mid-June because of issues with obtaining a certificate of occupancy for my new home and last minute changes in the building plans. As a result, myself, my seven year old son and my mother were essentially homeless for this two week period, being forced to live out of a hotel room while Pulte sorted out these issues. Things ultimately got worse when a received a set closing date, but Pulte again had to push it back because it was not granted a certificate of occupancy in time. When a final closing date/time was rescheduled, it was done at the last minute - literally hours after the certificate of occupancy was finally issued. As a result of this last minute delay, my lender was unable to quickly turnaround, update the financing documents and fund the loan for that same afternoon (June 7, 2019). In truly disappointing and upsetting fashion, Pulte’s closing attorney refused to provide myself and my lender the additional hour that would be necessary to close on the 7th (they asked me and my broker to leave at 4 p.m. despite the fact that my lender let them know the funds were in the process of being transferred). As a result of this action, the closing was rescheduled for Monday June 10th and I was charged a daily per diem by Pulte for Friday and every day of that weekend, forcing me to pay over $1600 before they would provide my with keys to the home (this on top of the expenses I paid for temporary housing because of Pulte’s delays in closing the transaction). I reached out to Pulte’s sales team and management and received absolutely NO accommodation on this issue, in spite of the fact that myself and my family had been extremely accommodating to them in light of the closing delays and the certificate of occupancy issues. To say this was disappointing would be the ultimate understatement. I was essentially coerced into a situation where I could either pay this per diem or be left without the keys to my home, all due to delays which were no fault of my own. This completely poisoned my closing experience, and what was supposed to be a joyful time left me feeling taken advantage of. I did not complain about my need for a hotel and the other expenses I incurred as a result of Pulte’s delays. I have since learned that one of my neighbors who also had the same experience was reimbursed for her temporary housing expenses because of the same delays she faced (she resides next door in Lot 47). All together this was the worst closing experience I have ever had. I expected this to be my dream home, but it started out as a complete nightmare, and this issue has been ignored and completely unaddressed, with Pulte placing the blame on my Lender instead of acknowledging their role in this quagmire. In the end, I am the one who was punished for these issues. ... More