Pulte Homes Reviews in Atlanta, GA

Quality of the construction work is very poor. The house was not built at the luxury home standards. There was mess up in flooring, they dig the concrete in kitchen which left a lot of dust on all appliances and backsplash in kitchen. Painting work is very bad. I don't recommend Pulte homes.

Let me start by saying on Pulte Group’s Built to Honor website they brag about how much they take care of veterans and yet I have 30 years of honorable service. My Sales Agent never explained the contract. Never told me once the frame is on the house I get no options. This house was supposed to be my retirement home after 30 years of military service and 4 deployments. Thought I would have options buying new construction and my Sales Agent never explained any options and said that I never came back to her office to go over the contract…well I’m active duty Army and assigned to Hawaii and I was going through my medical retirement process and trying sell house in Virginia and buy house in Georgia. I’m financing a house for almost $500K and Pulte Sales Agent don’t have the common courtesy to email or pickup the phone and provide bare minimum customer service. I thought I was buying a house at a different lot and during the walk thru I told the builder this is not the house I picked because it has a different backyard and here is the picture I took of the backyard and the Sales Agent embarrassed me by saying to me and my mom “something is wrong with y’all memories.” A $500K house and this how a Pulte Sales Agent addressed me. Thought I was getting a 5BD and 4 1/2BA and there is no half BA. Never got the option to get a covered back patio. Also, can someone at Pulte explain to me why I have 4BA and 6 linen closets. I do not have any towel racks or toilet paper holders and Pulte wants me to pay $400 after closing. My Sales Agent never explained to me what comes with a gourmet kitchen. I said I wanted white or brown cabinets and ended up with a gourmet kitchen. Please explain the difference between the white or brown cabinets. Also, I was told by the Sales Agent it’s a $5 earnest money, which I paid the day I looked at the house. She asked how much of a down payment I wanted to pay and I said $20K or $30K and somehow I ended up paying $25K of earnest money I couldn’t get back because I sent and email to the Sales Agent and my loan agent, which she was just as bad as the Sales Agent. As someone who has worked HR for 30 years in the military you don’t hand or email someone paperwork and tell them to sign it and don’t explain it. Plus I tried telling the loan agent I’m still active duty and I don’t qualify for the veterans benefits until 31 JAN 2023 and yet my loan agent tells me she is going to process my loan as if I’m a veteran and the VA said I was disqualified for the exemption regarding the lending fee. Plus the Sales Agent said I can do a pay down option for two years, which I told my loan agent and she never took the time to explain that option to me. My loan agent yelled at me over the phone because I sent and email to the Sales and Loan agent stating I refuse to attend the closing because I nobody takes the time to explain anything and tell me the why on what’s going on. I will admit my Sales agent did call and explained some of the details about the loan, but I never had good feeling and feel like Pulte has taken advantage of me. I’m hurt that I wasted my time with Pulte and I did not get my retirement home. I will NEVER recommend to and military personnel to buy a Pulte home. Plus I will be filing a complaint with the BBB and calling Clark Howell at Channel 2 Action News here in Atlanta and let him know this one veteran Pulte provided poor customer service and I wished I had bought a Ryan’s Home. Ryan homes are better quality and hopefully I can win the lottery so I can payoff this Pulte home I don’t want and move into a better quality home, which is a Ryan home because Ryan explain the options and explain the loan process. ... More

Have many problems in the home since day 1 of moving in, New Dishwasher drain not setup- water clogged, master bedroom door not closing, most of the second floor squeaks all the time (it feels like a used home not a new home), carpets loose, stairs squeaking, poor quality microwave, closet door not closing,

Poor quality construction . Not worth for money . Materials used are very bad . Design and architecture issues .

The builder is responsive. However, he does not follow through with his promises. We always had to remind him to take care of small issues. The craftmanship is very bad. It is a $550,000 home but feels like a $200K home. I would not recommend anyone to buy any home from Pulte. Huge regret.

There were a lot of issues with the new townhouse that we recently purchased from Pulte. There is a lot of unfinished work. When we report an issue in the construction, there is no response. The painting on the wall and windows are shabby. A deadbolt lock is forgotten to be installed, and another one can't be used as the latch and the hole are not aligned. And many more. When we report the issues on the Pulte website, no response. We bought this townhouse for location. In the future, recommend staying away from Pulte.

I told him there was a defect at home, They didn't improve quickly, therefore the problem got bigger, They don't respond quickly. I started to regret buying this house.

Poor quality and warranty. I wish to do not buy house from Pulte.

Following closing Pulte does not respond to calls and emails for problems found in the home within 2 months post move in…basement water damage, buckling vinyl plank flooring, external GFCI not working preventing proper use of irrigation system controls, automatic garage door stopped working, backordered thermostats. These are just a few of the items.

I cannot in good conscience recommend this builder. Our experience was not only horrible, we are regretful. William, the property agent, was great at his job and pleasant but outside of him the experience was egregious. Jim in sales was just cruel. After we purchased the home Amanda became our POC and the support is inconsistent. Our plumbing backed up the 2nd day in the home so I was in sewer water in the shower, the sod was not put down correctly, the interior paint job was amateurish, part of the front of the house had to be repainted and all of this (and more) took 7 weeks to complete. We are still waiting to get the sod fix which probably won't happen. Please read the reviews and warnings on the Better Business Bureau website before purchasing a home with this builder. I don't cry easily but cried a few times throughout this process. ... More

I have sent numerous emails including photos displaying the poor workmanship, quality of materials and responsiveness to resolve issues that were identified during several walkthroughs and should been completed prior to closing, One may ask, "Why did you close?" Pulte strong arms buyers into closing after receiving the right to occupancy. Beware of the monetary penalty if you fail to close on their preset date in the contract.

Worst experience, poor quality.

Pulte as National builder has not lived upto the expectation. They are taking the buyers for a ride with no good overall buyer experience when buyers are putting their hard earned money into their dream homes.PULTE is taking them for granted right from start of the buying process - Sales, building and closing. Everything is rushed with very or no execution support and the owners are kept in dark with out any due support that they are expecting. Spoke with several existing and new owners that are coming to this NORTH COVE community and they are buying these houses to have a roof over them and that is driving the drop in quality and workman ship. Over all it is a very bad experience and PULTE leadership team needs to retrospect if this is really sustainable and help buyers . ... More

Everything is still broken Kitchen is flooded with no response Boxes and bags of loose drywall compound left on floors and in closet has caused sickness and hundreds of dollars of cleanup Still missing basic things like door knobs Ridiculous

The Builder is nice guy, But the material quality was so bad . I moved just 1 month back i see so may many many issues.

After the closing of this house, problems started to appear. Doorbells, internet cables, air conditioners, and other minor problems were resolved, but they did not keep their promise until today. AC still has problem. I don't know when they will come to check and resolve it.

Please learn from us and also our entire street and avoid Pulte at all costs. Not only is there sheer incompetence at all levels, but extreme rudeness and screaming from the area construction manager is an absolute no-go. For the rest of the team, the ball was dropped every single step of the way. We are not only talking about delays (because many of them are out of their hands), but simply overpromising and not delivering. They couldn’t keep up with any list or email. Made mistakes with contracts and every single step of the construction process. Construction quality is sub-par and 3 months into closing they have yet to address all concerns. They made a horrible mistake in our living room when they had forgotten to put a floor outlet in. This was sheer negligence from management who didn’t oversee any of the work (we have proof). The entire newly constructed house and brand new flooring, walls, and cabinets were covered in concrete dust downstairs and upstairs. There are numerous other items to be voiced here. Have a look yourself and talk to any neighbor at Winslow at Brookstone and you will find that this experience is not isolated, shared, and felt. I am seriously surprised Pulte hasn’t had a class action lawsuit yet, I could certainly see one coming their way with how horrible their customer service and quality of work is. Avoid at all costs. ... More

I would caution any new buyers to look elsewhere. We are 45 days into ownership and very disappointed. Not only did we have to make several concessions along the way, now we are dealing with very poor responsiveness post move in. Pulte was responsive during the build process, but now its like a switch was flipped, once we took possession, they do not respond. Even though we had a documented (and Pulte acknowledged) list of 10+ concerns, no response despite numerous attempts to have things addressed. Our concerns are significant; issues such as missing exterior siding, non-functional dishwasher, unfinished trim items, trim items missing, lastly the entire hardwood flooring having white paint overspray and more pronounced paint drips/splashes in nooks and corners. I'll happily share details and pictures with any prospective buyers looking to make an informed decision. ... More

Slow to respond to issues even if they are classified as emergent.

I was extremely disappointed in the quality of products used in my home, the sloppy workmanship within the house. ..unfinished walls, clumps of plaster where wall connects to door frame. Dust painted over on surfaces so not smooth. There was no priming of paint on walls, ceiling or wood trim. I can see the Sheetrock through the paint on the walls and ceiling, paint is peeling off the woodwork and can see bare wood. When pull painters tape off wall it takes the paint with it. Tile put down improperly, and grout not sealed anywhere. Holes in wall board, clumps of plasters painted over without smoothing out. Cracked door frames, nails sticking out of door frame. Cheap hardwood floor. Floor boards only about 1/4 inch thick and the slightest hit on the floor causes chip marks. Not what was shown me in design room. Outside lights not working, AC noisy, and not balanced. Too many to even begin to list!!! Talking with the neighbors I've met it seems they all had major problems as well. Don't buy a Pulte home. Not worth the money paid. ... More

This is the fourth house I have purchased in my life and it was the worst experience I have ever had. They moved my closing date up by 2 weeks even though I was assured I wouldn't close before mid-August (which was the time frame I requested) and the house wasn't even ready. At every level of work: cosmetic to structural the quality is poor. During inspection issues were noted with the AC not cooling properly. I was assured it was fine. It stopped working 3 days after I moved in due to a coolant leak. This was at 5:30 pm on an Aug day. the AC/Furnace warranty company wouldn't come out to my house until between 1-6 the next day. Even though I was told for 5 hours from the Pulte Emergency Warranty call center someone would be coming out that night. This is just an example of issues. I hired another inspector as I have no confidence in the integrity of this house and he found a support beam not attached to anything and no windows are sealed on the outside and none of the roof vents are seal as my chimney wasn't either and leaked. ... More

Look elsewhere if you are interested in buying a great home !!!

The quality of the house and the finishes were extremely bad, in addition to the numerous delays and the closing date it was postponed several times, causing a lot financial damage.

Before closing, there was a laundry list of issues that were promised to be fixed after closing. Some were small, others pretty big. The more minor issues I fixed myself or the supervisor had resolved. Without being petty, I will say the overall workmanship was poor. The biggest issue I reported was visible seems on the ceiling. I tried to work with the Pulte team on getting the ceiling issue resolved; however, after two months and five Pulte people later, I was told, “there isn’t anything further we can do.” I’ve been given a myriad of excuses why the seams are visible; here are some of the more comical ones were, “well, your house is set East to West, so you’ll see the seams,” “they aren’t seams; they are shadows,” “gravity pulls on the wet drywall mud so you’ll never have a seamless ceiling.” In addition to the visible seams, the other topic that got under my skin was the Pulte team talking to me like I have zero knowledge about the home building process and that I should accept defects. Just today, I was told, “I have twenty years in construction, and visible “shadows” (seams) are very common.” In reviewing this entire process, I’ve realized that Pulte doesn’t care about the homeowner. It’s a turn business. Sign the contract, and they are done with you. Honestly, I cannot say one positive thing about purchasing new construction from Pulte. ... More

I can’t even begin to explain the issues that I’ve had with my home. Pulte apparently uses day laborers that are unskilled to do work in the houses because the workmanship is horrible and there’s no accountability and apparently no one following up with anybody on the quality of work that is being produced. Very disappointing