Pulte Homes Reviews in Atlanta, GA

We had an amazing experience! From beginning to end. Zak was amazing, he really sold us on the features of the home. Bailey the builder was GREAT! Heidi our loan officer worked well for us. Such a great team to work with. As a first time homebuyer, this experience was so much better than I was expecting. I recommend Pulte to anyone looking to buy the perfect home! I can’t explain how smooth and stress free this process was working with Pulte. We viewed properties by other companies and NONE of them compared to Pulte.

Good experience with the building process. After move in there were a few issues, but they are being taken care of.

They were way behind their timeline and kept making last minute changes to closing. Subcontractors were terrible and there was little oversight or quality control, so the workmanship is terrible. Lots of promises about things that would be repaired but little follow through. They have a warranty, but you submit things to their portal and never hear back. Beyond the inconvenience and expense of all of the delays and problems lies the fact that if there are so many things wrong with the things that I can see on the surface, what problems lie beneath…

Dale was very helpful. Patiently explaining everything I needed to know and diligently following up on all issues or questions I had. He was excellent. Thank you

My experience with Pulte was easy, streamlined and simple. Everything was well put together. The Walk through was very informative. I enjoyed the simple, fast and easy closing process.

I purchased this home in good faith and that their would be a clear line of communication throughout the whole process when it came to any issues. At first things look promising and was assured if any issues occurred they would be resolved in a timely manner. The overall home is good, but the quality of the material used and workmanship lacks. Example if you spray the home walls or doors, but touch up common area spots with a brush or roller its noticeable. Another issue is touching up spots with multiple coats of paint leads to it just pealing off especially in areas where there is friction like doors and door frames. Quality of material like the trim lacks in common areas. Example using trim pieces with noticeable chips and dents and not fixing/filling in or using quality pieces makes common areas look bad. I closed on 09/23/24 and moved in 10/26/24. Giving the builder and their team time to address the issues. I have had floors, doors and trim fixed due to water leaking into the home, but the work has not been finished. Its been 2 weeks since and no communication/follow up has been received even after contacting the builder. I understand things will occur over time, but leaving unfinished work is not good business or practice especially when there was no follow up. It has been one week since moving in this home and I find more workmanship and materials issues than anything else. I appreciate Pulte providing this additional survey as previous surveys I completed were given better ratings, but as things progressed, I am glad I have the opportunity to provide additional feedback, ... More

Everyone was great prior to closing. During my pre-closing walk through I identified several things that needed to be addressed, and the project manager promised that they would be done the day of or after closing. They were not, and many still have not been addressed 2 1/2 months later. In addition, I uncovered multiple additional issues with sloppy workmanship after closing and submitted requests for them to be addressed, they were no acknowledged. I escalated when I had AT&T come to install my internet and found that there was no conduit so internet couldn't be established. At that point, the Project Manager's supervisor met with me and again promised that Pulte would take care of everything within a week. That was a month ago and the only item that has been addressed is the internet. I have made several follow-up calls and have yet to get any results. I was told that the Project Manager would call me last week. I am still waiting on that call. Given the price point of my home (over $800K list) that I should be dealing with sloppy workmanship. In addition, I am very disappointed in the lack of pride in workmanship, lack of customer service and lack of responsiveness. ... More

We were expecting a more seamless and by far a less frustrated home buying process. From a delayed start of construction date to a delayed closing due to a lower appraisal, we have to rank this process lower than our previous purchase years ago with another seller.

Horrible experience so far. These folk are the worse. Nothing is getting done in a timely fashion and nobody responds until you act a fool

We've had many issues throughout our buying and build journey, happy to discuss more in detail in the phone. Our sales associate and design center consultants did chose some options for us (like our elevation) without telling us and did not explain options available to us, other times they gave just wrong information. They were not forthcoming about pricing. Key steps in the build process were missed, like walking us through an electrical plan. We learned a great deal about what to police for our next build and for now are spending a great deal of time and money correcting things that we could have chosen to have done during the build had we been properly informed- ie we thought we chose a brick house but instead it siding. I wanted to spend money to get my home perfect, I told them money wasn't an issue, show me options - that was not done and now I'm paying significantly more after the fact ... More

Chris was great with communication throughout the process and made himself available to assist post closing with any small items that came up.

The team here at the enclave at parkway village (Taylor and Jimmy) did a great job keeping us abreast of the progress of our new home via weekly zoom calls and photos. Now that we have moved into our new home, the team continues to be responsive to any issues that came up. We love our new home!

Great customer service during the entire process

my backyard is in bad shape. I have sent multiple messages and made calls to address this issue, but no one has responded yet.

I was expecting that Pulte would give us a good quality build but it’s not up to my expectations. There are so many imperfections we could notice once we moved in . After rain there are so many leaks in our house and backyard was not graded properly , highly disappointed with Pulte and its quality . Should have gone with some other builder .

I recently purchased a new home from Pulte Homes, and unfortunately, my experience has been far from satisfactory. The quality of the home has been compromised significantly, and numerous issues have arisen. First and foremost, the purchase process was extremely stressful. Whenever Pulte Homes sent a document that required my signature, they marked it as extremely urgent and pressured me to sign it on the same day. They did not provide me with enough time to review the documents thoroughly and warned me that I would have to pay extra fees if I delayed. This high-pressure tactic left me feeling rushed and uneasy. Upon moving in, I noticed several quality issues. The garage floor is already chipping off, and sand comes off while walking on it. This is a serious concern, and I am worried about the overall construction quality. Additionally, the window frames have very little space, making it difficult to install window blinds properly. The carpet provided is of very low quality, which is disappointing given the investment made. Furthermore, the backyard & front yard has many potholes, and the sod was unevenly placed, leaving many patches and an unsightly appearance. Pulte Homes collected HOA fees for the rest of the year, but they did not select a vendor for lawn care for more than two months. As a result, no lawn maintenance was done for almost three months, yet HOA fees were collected for those months. To make matters worse, I discovered today that Pulte has provided wrong zip code in the closing documents. Now, I will have to connect with the law firm to get it corrected. Not sure how big is this change and how much hassle I must go through. In summary, my experience with Pulte Homes has been quite disappointing due to the compromised quality and the multitude of issues. I would caution potential buyers to thoroughly review all documents and inspect the property meticulously before finalizing their purchase. ... More

Everyone was knowledgeable and helpful!

Good support from all team members, was only disappointed with mortgage team

From the beginning to move-in, we could not have had a better experience. Jimmy helped us plan it and Taylor made our dream come true! We had concerns because we were living in Savannah and could not monitor how the home was coming along. Taylor assured me that he would build me what was planned. He offered to call me each week and update me on the progress and he did! Every week he (or he & Jimmy) would call and send pictures to my phone. Who does that? Even after we have moved in, he has checked on us and offered assistance with any questions. I could not have had a better experience.

Slow response times to follow up request for fixing or repairing things.

Ron is an amazing contractor, he listened to all our concerns and make sure all our issues are addressed. Not only that initial briefing he was very particular in area which need attention. His experience and expertise is quite visible during his interactions with us. We would also like to thank James who supported us in financing

Very impressed with the home and team. Specifically Dale was great.

Not responding to the issues after closing.

Matt the Fowler worst construction manager

My builder Garrett made all the difference in my Pulte experience. When the sales team dropped the ball, he stepped in to make sure my house experience met my expectations. Even after moving into my house, Garrett made sure to answer my calls and make things right. He is still answering my calls to make sure my house is perfect. This is what buyers want from a builder. Someone they can trust, even after the closing date.