Pulte Homes

star-rating (3263 reviews in all areas)

What Homeowners Have to Say About Pulte Homes in Atlanta

Read the 87 homeowner reviews of Pulte Homes's new homes in the Atlanta area. Atlanta homeowners rated Pulte Homes an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

3.6 out of 5 stars
in the Atlanta area

star-rating

87 Reviews - 22 Communities

5 ★(31)

4 ★(18)

3 ★(15)

2 ★(12)

1 ★(11)

Quality 3.6

Trustworthiness 3.7

Value 3.7

Responsiveness 3.4

star-rating Disappointed to say the least

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 1

  • Evans F.
  • Atlanta, GA
  • July 19, 2019

For the price I paid I expected better quality and polish to the workmanship. So many cosmetic flaws and oversights. Moulding and trim are beat up. Walls have varying degrees of texture when they should be smooth. Different paint colors used on a wall. So many things that are disappointing to continue to discover. Pulte makes these big customer experience promises, but no is reaching out or following up on my requests. Responsiveness has been so poor. The house and it's finish feels and looks like a rush job- and that was after pushing back closing. I never would have accepted this house in the condition it is in if I wasn't going to be homeless after they changed to closing date. ... More

Pulte Homes responded:
Thank you for taking the time to share your experience. We apologize that you haven't been receiving a prompt response to your requests and we'd like to learn more about the situation so we can assist. Please email us at socialcare@pultegroup.com. --Sarah ... More

star-rating Pulte Homes - Quality issues continue 6 weeks after closing

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • Paul R.
  • Decatur, GA
  • September 11, 2019

Quality issues continue 6 weeks after closing

Pulte Homes responded:
We are so disappointed to hear that you are having issues with your new home. Please email socialcare@pultegroup.com with some more information and our team will ensure that those issues are resolved. ^Abby ... More

star-rating Bad Closing Experience

Quality star-rating 3

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Joseph C.
  • Atlanta, GA
  • July 24, 2019

Hello, I was one of the first people to close on a smart home at Pulte and Georgia Power’s Altus at the Quarter development. Unfortunately, the high hopes I had for my new home were dealt a severe blow due to my horrible experience with closing on my new home. As an initial matter, I was pressured to close on the sale of my former home early so that I could close on my Pulte home on time. Therefore, I worked with my buyer to move up the closing date to May, as I was informed that my new home would be ready to close at the end of May. However, my Pulte closing date was pushed back by two weeks, into mid-June because of issues with obtaining a certificate of occupancy for my new home and last minute changes in the building plans. As a result, myself, my seven year old son and my mother were essentially homeless for this two week period, being forced to live out of a hotel room while Pulte sorted out these issues. Things ultimately got worse when a received a set closing date, but Pulte again had to push it back because it was not granted a certificate of occupancy in time. When a final closing date/time was rescheduled, it was done at the last minute - literally hours after the certificate of occupancy was finally issued. As a result of this last minute delay, my lender was unable to quickly turnaround, update the financing documents and fund the loan for that same afternoon (June 7, 2019). In truly disappointing and upsetting fashion, Pulte’s closing attorney refused to provide myself and my lender the additional hour that would be necessary to close on the 7th (they asked me and my broker to leave at 4 p.m. despite the fact that my lender let them know the funds were in the process of being transferred). As a result of this action, the closing was rescheduled for Monday June 10th and I was charged a daily per diem by Pulte for Friday and every day of that weekend, forcing me to pay over $1600 before they would provide my with keys to the home (this on top of the expenses I paid for temporary housing because of Pulte’s delays in closing the transaction). I reached out to Pulte’s sales team and management and received absolutely NO accommodation on this issue, in spite of the fact that myself and my family had been extremely accommodating to them in light of the closing delays and the certificate of occupancy issues. To say this was disappointing would be the ultimate understatement. I was essentially coerced into a situation where I could either pay this per diem or be left without the keys to my home, all due to delays which were no fault of my own. This completely poisoned my closing experience, and what was supposed to be a joyful time left me feeling taken advantage of. I did not complain about my need for a hotel and the other expenses I incurred as a result of Pulte’s delays. I have since learned that one of my neighbors who also had the same experience was reimbursed for her temporary housing expenses because of the same delays she faced (she resides next door in Lot 47). All together this was the worst closing experience I have ever had. I expected this to be my dream home, but it started out as a complete nightmare, and this issue has been ignored and completely unaddressed, with Pulte placing the blame on my Lender instead of acknowledging their role in this quagmire. In the end, I am the one who was punished for these issues. ... More

Pulte Homes responded:
We're incredibly disappointed to learn about your closing experience and we encourage you to reach out to us at socialcare@pultegroup.com to discuss this further. --Sarah ... More

star-rating Pulte Homes - Some of the employees are very unprofessional.

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 2

  • Selena L.
  • Mableton, GA
  • November 03, 2020

Some of the employees are very unprofessional. The home to be considered high quality or value has a lot of errors or not good quality of work.

Pulte Homes responded:
We are disappointed to hear that you had a negative experience with our team and are unhappy with the quality of your new home. If there is anything we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AS ... More

star-rating Think before buying

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 2

Responsiveness star-rating 2

  • Anonymous
  • Decatur, GA
  • December 01, 2019

Poor quality, finish and workmanship. Delayed and ineffective communication. Once they have your money they couldn't care less about the finished product they are selling. Same homes and floor plans adjacent to mine with same upgrades getting sold for much lesser than what I paid for. Very poor job, less than 2 months and paint is flaking off, drywall and wooden doors are chipping. Haphazard and untidy layout of townhomes in this phase. Nothing is finished. Have no idea why we are paying HOA. The only redeeming factors are location and floor plan. Otherwise please look at the numerous new construction available around here before buying in Pulte. ... More

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com ^Abby ... More

star-rating Pulte Homes - till now most of the problems I had not fixed

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 3

Responsiveness star-rating 1

  • Samar S.
  • Atlanta, GA
  • September 09, 2020

till now most of the problems I had not fixed

Pulte Homes responded:
We are disappointed that you have experienced problems with your new home but we thank you for taking the time to share this feedback. If there is anything we can assist with or any additional comments you would like to share, please feel free to email customersupport@pultegroup.com. ^AS ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 1

Responsiveness star-rating 1

  • Kathleen H.
  • Mableton, GA
  • June 02, 2020

Since closing and occupying my home I have been getting the run around concerning service requests from the Project managers, all the way up the latter to the VP of Construction. Seems like there is little recourse.

Pulte Homes responded:
We are sorry to hear you have had a hard time getting your concerns addressed. We would like to help and would appreciate if you could email customersupport@pultegroup.com so our team can look into the situation. Thank you for taking the time to leave a review. ^Abby ... More

star-rating Only been here 3 months, but we're already seeing stains in the ceiling and cracks around the house

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 2

Responsiveness star-rating 1

  • Carlo K.
  • Decatur, GA
  • March 07, 2020

We moved to our townhome at Park side at Mason Mill about 3 months ago: 1.) Plumbing clogged the 3rd week after we moved in; the farmhouse sink and toilets overflowed. It was a mess when we got home that night that my wife cried. 2.) It's been 3 months. Today, I saw stains in our ceiling, which look like water marks. 3.) When we moved in, there were still blue tapes around the house for work that had to be finished. I guess the contractors did not get a chance to finish their disappointing "rush" job. My wife and I kept the blue tapes hoping that maybe one of these days, customer care will email or call us to see how we're doing in our brand new $509K townhome. Then again, I guess no one will call, because Pulte already have our money. This was our first time to buy a brand new home, which was supposed to be an exciting venture, but now all we want to do is to start over with a new home. We will never purchase a Pulte home again nor will we recommend Pulte to our friends, family or colleagues. ... More

Pulte Homes responded:
We are so sorry to hear that you have so many concerns with your new home and hate that you are disappointed with the quality as well as your experience. We would like to be in touch to see how we can help and would appreciate if you could email customersupport@pultegroup.com so our team can be in touch. Thank you for taking the time to share your experience. ^Abby ... More

star-rating Disappointed

Quality star-rating 2

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Michael G.
  • Kennesaw, GA
  • July 31, 2019

We are not happy about our experience with Pulte. There are so many issues I don’t know where to begin. Pulte could not close on agreed closing date, fireplace wrong stone color, lawn irrigation has leaks and wrong placement of irrigation heads, no mailbox for 6 weeks, no internet for 5 weeks, huge drainage problem backyard, dishwasher didn’t work, no water to refrigerator, did not clean house very well, sloppy careless work on just about everything, etc., etc., etc. ... More

Pulte Homes responded:
We hate to hear that you're not happy and we apologize that you encountered these issues. We have shared your comments with local leadership and we encourage you to reach out to socialcare@pultegroup.com if you'd like to discuss your experience further. --Sarah ... More

star-rating AC Unit

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Ray B.
  • Mableton, GA
  • June 12, 2020

Purchase my home 43 days ago and i'm still waiting on maintenance issues to be completed. AT&T could not connect my internet because the holes they run the cables through are clogged up. Pulte has no urgency to fix issues once you have closed on your home. If things are not fixed or I am not contacted soon I will be making my 2nd BBB complaint. If I paid for a brand new home regardless the price I do not want to deal with issues right after closing. ... More

Pulte Homes responded:
We are so disappointed to hear that you are experiencing concerns with your new home and are having a hard time getting them resolved. We would be happy to assist and would appreciate if you could email customersupport@pultegroup.com with some additional information so our team can be in touch. ^Abby ... More

star-rating Pulte Homes - Poor workmanship, untrustworthy, unresponsive to all issues

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Anonymous
  • Atlanta, GA
  • July 17, 2019

Poor workmanship, untrustworthy, unresponsive to all issues

Pulte Homes responded:
We're disappointed to see this and we'd like to hear more about your experience to learn how we can help. Please email us at socialcare@pultegroup.com. --Sarah

star-rating Pulte Homes - This was by far my worst home buying experience.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Danielle B.
  • Kennesaw, GA
  • April 23, 2019

This was by far my worst home buying experience. I will never purchase another Pulte home, the workmanship was extremely bad for the price paid. The builders, contractors and warranty department were extremely untrustworthy and not willing to make their errors right without me putting up a fight. ... More

Pulte Homes responded:
We are disheartened to read your review and we'd like to hear more about your experience. Please email us at socialcare@pultegroup.com. --Sarah