Pulte Homes Reviews in Atlanta, GA

I have not received a prompt response from anyone at Pulte except from the construction manager. Below are some issues I have faced and still facing. 1. I am writing to express my frustration regarding an issue with my mailbox setup that has not been resolved since my closing date on June 4, 2024. During the closing, I was provided with mailbox keys; however, the mailbox was not properly set up, and I have been unable to access it using the keys provided. Subsequently, the mailbox was changed, but I am still not receiving any mail from USPS. I have contacted both the builder and USPS to resolve this issue. USPS has informed me that the builder is responsible for labeling the mailboxes and setting up the master keys for USPS access. In contrast, the builder has indicated that they have completed the mailbox setup and that I need to follow up with USPS. As a result, USPS personnel have been coming to deliver mail but leaving without doing so because the mailboxes lack proper labeling and master keys. I am currently having to visit USPS in person to collect my mail, and I am uncertain when this issue will be resolved. This situation is causing significant inconvenience. 2. The Pulte assured me that lawn care would be covered under the HOA services, with payments collected through December 31, 2024, as part of the closing process. Despite my numerous follow-ups, the lawn care service only began on August 8, 2024, rather than the promised start date of June 4, 2024. It appears that the builder either failed to notify the HOA manager in a timely manner to start the service, leading to this unacceptable delay. 3. The green grass mats have not been laid out properly, leaving numerous gaps and uneven areas scattered across the yard. Additionally, the ground is uneven, with noticeable height variations and dips throughout. Despite reporting these issues to the construction manager, only some of the gaps have been addressed, and many problems remain unresolved. I also reported the situation to the construction team, and while a representative came to assess the issue, he promised to follow up with a solution. However, I have yet to receive any further response or action. This lack of resolution is unacceptable and has caused significant frustration. 4. I am writing to express my dissatisfaction with how the issue of including my wife on the property title was handled. When I began the process of contracting and securing the loan, I was informed that my wife's name was not required on the initial documents in order to later add her to the title. Based on this information, I proceeded with the process as advised. However, on the closing date, the attorney informed us that they had not received the necessary documents from Pulte to add my wife's name to the title. Despite the attorney reaching out to Pulte to address this, Pulte stated that they could not resend the documents with my wife’s name included. As a result, we had to proceed with a deed instead of having her directly added to the title as originally planned. This situation has caused significant inconvenience and frustration, as it was not handled according to our expectations and the initial guidance we received. I am disappointed with the lack of follow-through and the final outcome, which does not align with the original plan. ... More

Overall, my experience has been a positive one. I have had some minor issues since moving in that were addressed very quickly. However, I texted the construction manager 2 weeks ago with a question and have not heard from him as of yet. Not sure if he is on vacation or what. The workmanship is overall very good, however, I would have liked a better quality paint on the walls. It seems like I get a smudge on the wall just by looking at it.

We’ve built several custom homes and we were a little concerned about building with a national builder. From starting with Madison, to building with Garrett and David, and financing with Pulte Mortgage…the whole experience was terrific!

Overall experience is good however when you buy please ask about the details on what’s there on surrounding as for me I noticed no one mentioned there is a gas line going along with my house and the my area not being accessible due to that even though it falls under me part n parcel.

Value for the money is wonderful

Great home builder! Purchased a new construction home with Pulte in the Atlanta area. The whole Pulte team, from sales person, to builder, to mortgage team were fantastic to work with. Excellent built quality! Very responsive to questions and concerns. So glad to have them build my first home!

Everything has been great so far.

Great Community and Good Quality from the Builder

Still moving in.. checking to see if everything works as they should

David H was awesome! Constantly kept me updated the whole process. Took lots of pictures and sent along every step . You could see he truly loves his work and strives for perfection

Everything is great so far. Hope timely response in case I need attention in the future.

Pulte group from sales to after sale was a great experience. They are very fast to respond to any issue we have had.

We love our Pulte Home. It’s in area accessible to all kinds of shops and the interstate. For the home itself, it doesn’t look as big and spacious when you’re standing outside in front of it. But when you come enter, you instantly become wowed by the high ceilings and spacious rooms. Of course, with more room, there’s some give and take. I sometimes hate they build these mass production homes where they compromise garage space. The garages are barely big enough for 1 compact vehicle and 1 mid-size SUV to fit in. Other than that, I really like the fact Pulte has different communities with different designs and options you can choose from. The subdivision I’m in has 3-5 different designs with the Mitchell being the most popular. I wish they had model homes of the other designs when we were looking at this community. The yard space is perfect and spacious. The design center staff was helpful. Our builder, Tina, and her crew were awesome. She provided updates on a regular basis about if there were going to be any delays or if something had to be reordered. Closing was a breeze and our agent, Jimmy, was pretty good as well. If you’re one who is looking at Pulte Homes and desire a new home to be built, that is the best way to go because you can design your house with the many options and add-ons they have. Of course it will be pricey the more things you add but it will be well worth it in the end. The agents on site are friendly and helpful as well! We anticipate making great memories in our community and can’t wait to meet our new neighbors as the subdivision fills on up. ... More

The agent - Parisa was excellent. She replied right away when we had issues. Even though she couldn’t do it she tried her best. The builder was also good but the sub contractor wasn’t good enough especially the tile job and brick a little disappointed. But we satisfied with insulation and teamwork.

Thank you Pulte for my beautiful home. This would have been an 5 star review. However, the quality of workmanship and materials, construction team, etc. needs improvement at this price point.

Entire home buying process went smooth. Quality of the work and materials are good.

Finally we found our sweet home

OUR Home sweet home became a reality because of David. He was our building manager and he made all our dreams come true. Building a home is never easy however David made it doable. He kept us updated and answered all our day to day questions. We are so happy, that any future project that we take on, David will be our first call! Thank you Pulte Homes!!!

From the start of our purchase of our home of our Pulte home Ms Tremka our sales agent and Taylor our contractor was outstanding making sure we were informed every step of the way they were fantastic customer was stellar. We love our new home.

I had a great experience with the purchasing team, however, I was surprised that the appraisal wasn’t available until 2hrs before close. The appraisal was less than asking price. We received an 30k off based on the pre-appraisal asking price which was misleading since the house appraised at the same price as the 30k off, so we really didn’t get an incentive other than 10knat closing.

Overall we had a good experience, communication was beautiful. thanks.

The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found out Pulte did NOT update the tenants and future tenants of the change, and could care less. Very bad business and I no longer enjoy my home. And can't wait to move!! False information, as I could have transferred to the other subdivision next door that goes to dutchtown schools. ... More

The Pulte Warranty service team have been very responsive. Loved our sales person Parisa.

Great buying experience I would recommend Pulte homes to everybody

The sales experience was good. However, the interior craftsmanship, such as tiling and painting was horrible even with paying for upgrades.