Pulte Homes Reviews in Savannah, GA

John S and Konrad B are great Superintendents! The garage is too small - needs to be wider and deeper. Pulte also dropped the ball big time - major mistake by building and selling a "Smart Home" wired with Cat 6 cable with no internet in the neighborhood, Still waiting on Comcast to come today (8-7-19) and we moved in 6-28-19.

We absolutely love our new home and living in Waterways, but as we actually live in the house, we are definitely noticing a lack of quality management in the build process. From walls not being painted very well, to cracks in moldings and trim work not being cleaned up properly and repainted. After one month, we have has three cabinets replaced and part of our island repainted. All of these issues are minor, but the construction manager acts like we are being picky when we highlight some of the things that he should have caught prior to closing. I do feel that for the price that you pay for these houses, the attention to detail and pride of construction should match what is being sold to you. Unfortunately, every time we have asked for something to be fixed, we are treated like we are being a nuisance, rather than a concerned customer. If we were not trying to get moved in when we did, I would have preferred to push back the closing date to ensure things were done properly, before moving in. ... More

I was visiting the sales office for a long scheduled appointment. My presence was totally expected at that time. Pulte Management decided that this would also be a good time to terminate the sales rep I was working with. This individual was understandably very upset and told me that my complaints about his performance caused him to lose his job. Whether that was true or not, it wasn't, he should not have been terminated at a sales office with customers present. I still have PTSD about it, seriously. He has a wife and small child to support.

From initial design & build thru completion/move-in was great… Issue resolution with “post-move in items” not so good…most work orders 2-4wks old and counting

The process was smooth up until after sale. A few issues with quality appeared in the 30 days after move in that did not present during the final walkthrough (all relatively minor) but the builder was extremely unresponsive about them.

Overall, it was a good experience

During this time of shortages of material and labor Pulte was able to get our home built- just later than expected. We had 4 projected closing dates. It seemed that the focus was on getting the building done more than on the home buyers at some points. When we closed there were some issues and the important one was addressed but some of the other items are still waiting attention. We do like the design and basic quality of our house and would buy from Pulte in the future

The Pulte home buying experience started out to be very positive. Unfortunately, the craftsmanship and attention to detail was mediocre at best. We felt the builder was more interested in closing several home before the end of the year than actually doing quality work. After moving in and speaking with other residents in the Norwood Chase neighborhood, we see that most of the 33 homes are experiencing similar concerns. Our construction manager was amazing and working like crazy to meet the demands. It’s impossible. I hope Pulte gives new buyers better attention at their new subdivisions in Richmond Hill, Georgia. The houses are not being built with the quality we expected. Disappointing at best. ... More

This was my first experience with Pulte. The overall build of the house is exceptional.

Purchased a home in the Heartwood neighborhood marked our second home-buying experience, and we wanted to ensure everything was in proper condition prior to move-in. The day before our scheduled final walk-through, we met with the builder’s manager and conducted our own inspection. During that time, we used blue tape throughout the home to identify areas needing attention, including minor touch-ups and an issue where the crown molding above the cabinets had come apart. During the official walk-through the following day, the builder’s manager appeared surprised to see the blue tape marking these items. When we pointed out the crown molding concern, we were taken aback when the manager asked if we had broken it ourselves. This was frustrating, as it’s unreasonable to suggest that a buyer would intentionally damage a home they are about to purchase. While the overall experience was acceptable, this interaction left a negative impression. As a result, we would likely reconsider purchasing another home from this builder in the future. ... More

The Pulte rep, did not adhere to their word during the buying experience. We had three days to put it in a final offer, and to have that offer accepted, and see the home in person and then found out that we were getting under by another offer that the realtor was taking and we’re pressured into a new contingency contract to assure that we could get the home. The whole final closing day and buying closure experience was very impersonal with no faulty, representatives and no finality other than signing paperwork.

The overall home building / buying experience was not what we expected. Our construction manager Aaron was great he delivered a complete home ready to move in with all the systems working and everything done to standard. I felt he supervised the construction of the home as it was his. He kept us informed every step of the way and was a great asset in this process. Our sales consultant was awesome. Kristina is the reason why we chose our neighborhood and she helped up with everything and was our point of contact and eyes on the ground as we lived four hours away. Our disappointment was with the design center and with PULTE chose of design options and decisions. Some of the upgrades and design options we did not want and Donna would tell us that is what it is. No explanation of why things were a certain way. We paid a lot of money for a home and some responses from Donna just were not what we expected. Some of the things that PULTE design team came up with just do not nake any design sense. And no one at the design center could explain the why. She did not explain many thing and when we saw the finished product we were surprised. All in all Aaron and Kristina ensured we had a beautiful and well built home. They are the reason we went through with the closing and and now living in our home. We give them both a 10 out of ten star review. ... More

So I would like to give my opinion on the whole pulte process, initially given a day in October to close, they wanted it done by September so I agreed and went ahead with it, Steve did a good job finishing things up and house looked good at closure, a couple of issues existed which he was prompt with, even though he got sick he still responded, I do appreciate that, still one more issue we are waiting on but I am not sure if its due to health issues so I of course will be patient, now the mortgage side was not very well done, I think they wanted to close so they could quickly turn around and sell the mortgage off, which they did in 11 days, before the first payment was done, I was told by pulte mortgage that they gave the new loan holder my current mailing address which never happened, never got a letter stating the change in loan holder, after multiple calls to pulte, the letter was resent, also was told they had a breach with their system, which explains why I could never get set up in it, finally after getting multiple tries I was able to get a real person who did not have our current mailing address , why I should have to spend hours doing this is ridiculous, anyway, thats my story, thanks ... More

Overall, we had a good experience. However, they push for closing ASAP, resulting in having to close with a punch list. Once you close, it takes a lot of pushing from you to get things done.

Warranty work and follow up is poor.

We purchased a home in the Norwood Chase neighborhood. It was already designed and all finishes/options were selected before we agreed to purchase. Communication during the build process was below average. Often times being told that we would get a follow up that never happened. At the end of the day. The fit and finish of the home is below industry standards. Trimwork throughout the house has drips and orange peel in the paint, and many of the holes that are left in the trim work that should’ve been wood, putty, and sanded, we’re not. The paint job throughout the house is below standard. As is the drywall finish. The fit and finish is the result of subcontractors that do not care about the quality of the work they are providing. Pulte homes is making an effort to remediate these issues, a great nuisance to our family since we have moved in the home. I strongly encourage Pulte homes to implement a quality assurance program before closing. That is separate from the construction supervisor of the home. This process is outlined in the collateral material provided when buying the home, but in fact, it did not happen in our experience. The construction supervisor is the only one who reviews the quality of the construction, other than the county building inspector. Their focus is to get the house closed to move on. If you buy a Pulte home, invest in a case of blue tape and patience. You will need it. ... More

Overall the quality of the home is good. Very poor communication from the field manager. Once his supervisor and another manager took over, the communication was fine.

Materials are not quality boards are warped outside and inside. Walls are not square as we are now doing work inside the home where it shows. As for warranty work I havent seen it yet with at least 3 emails

Sales team, design team and lending team were good. No real issues there. Quality of product is a different story. From quality of materials to work ethic of sub contractors, we had issues from the moment framing started. So many issues with walls not being squared that it’s become laughable at this point. Our original construction manager was disengaged and made constant excuses. Luckily we walked the the house weekly and took pictures so we stayed on top of him non stop but still had issues getting issues addressed. He was replaced with another manager and I will say he has been amazing. However, he walked into a complete mess and has been trying to dig out of a deep hole. Been in the house for over a month now and still trying to get repairs done. Plumbing issues, painting issues, had to have stairs and hand rails completely restrained twice, issues with sprinkler system, etc., etc. Pulte preaches “Build Quality” but we haven’t seen it at all. We would never buy another Pulte home nor would we recommend. ... More

Ryan our construction manager made such a stink when we asked him to come back and look at the poor craftsmanship. When we moved in there were big items he did not address. We couldn’t move in properly because so many things needed to be fixed or touched up. He shook our hands and promised it would be done before move in day. Nope. And he’s blown us off when meeting the launders at the house- they ripped paint off the side of the walls, used our water to wash out their paint buckets leaving paint all over our lawn. And the one time we schedules Ryan to come back to look at the things we were talking about he rolled his eyes and made such a fuss about it. He’s supposed to be the regional construction manager and he acted like a child. We have zero trust that these items were even logged. ... More

Purchased a very expensive lot well over $225,000 and was told that my screen porch would have the perfect view of the lagoon. Nope, they were putting it on the other side facing other homes and not the lagoon. Quote “the buyer does not get to determine what side the porch is on”. I had to get my realtor and others involved and it took months to agree to flip. Every little thing they made extremely difficult to work with. The interior of the home is just okay, workmanship. The tile floor in the bathroom is terribly grouted. The septic system backed up on the first night we stayed here and they had to dig up my front sidewalk to correct it. My hot water heater tank broke within the first 30 days came to fix it several times and finally had to replace it. My sprinkler system leaks. Told by Pulte that it was a town issue, got the town to come out and the said it was not at the meter and that Pulte was responsible to repair. The heating strip on the furnace did not work and had to be replaced. The linen closet door in the master bathroom would open all the way it hit the door jam. Builder told me that’s the way it was designed that’s the plan. I wasn’t goning to let that go. THEY FIXED IT AT THE VERY LAST SECOND BEFORE CLOSING. KitchenAid glass cooktop was cracked and had to be replaced. When you spend $870,000 on a home, it should have been a MUCH BETTER experience and MUCH BETTER crafmanship. This is NOT the first house we have built, it is however is the most expensive with terrible craftsmanship - I would never ever build with this builder again. ... More

Pulte employees need to have better communication with clients and management isn't the best.

It’s the usual. Sales department is helpful until you buy the home then no follow up. The quality sucks and the people building the home leave trash and empty beer cans at the house. Doesn’t matter who works at Pulte the people they hire to do the work have no experience and do a very poor job.

Every bit of the process was like pulling teeth and getting any information on the process was abysmal. Lack of materials aside, getting any updates on what was happening, when things got done, or any sense of urgency was unbecoming of a company so reputable. It was evident that the build manager was so inundated with extra work and handcuffed by his superiors that he was unable to do his job properly. After a heated period of time where we were not updated that our closing date changed, we ended up finding out that it was the managers above my contacts that were telling them not to give us updates on our closing date. We had to find out 2 days before we expected to close to realize our date was pushed back indeterminately. This caused undo stress and cost to an already difficult situation. This is not meant to shift blame to the build manager or the site rep, as they did their jobs to the utmost best of their abilities. However, it is evident that the upper management in the Richmond Hill area have no idea what they are doing, or how to run a business. They are lucky to have lower and mid level management that are able to take the brunt of the defects so that customers can be content with what they’re given. With that being said, an astronomical number of houses were not built to spec and have a laundry list of items that are needing to be corrected by the warranty team. It’s as if the management is trying to rush the builds and get the houses closed so that the work can be passed to the warranty team in hopes that homeowners will grow tired of reaching out. Very surprised by the practices of this company and am disappointed that such a nationally reputable company would treat an entire community of homeowners (in an up-scale community at that) with such disdain. Thankfully their warranty team can pick up the slack that is obviously caused by poor upper management skills. ... More

Our brand new Pulte home is one of the most cheaply built, poorly constructed homes I have ever owned. I would NEVER buy a Pulte home again. Cookie-cutter, unimaginative design, poor use of space. Home Depot light fixtures, hardware, cabinetry, carpeting and flooring. Paint is so thin I can see drywall underneath it. Numerous unfinished rough-cut wood that was simply painted over. This home is easily $250K over-priced. Horrible!