Pulte Homes Reviews in Chicago, IL

Overall we like our home but numerous problems exist. Most are the result of careless mistakes that now require things to be redone and may be difficult to fix satisfactory.Wish more attention/oversight was given during the building process.

Quality of materials bad

The overall design and layout were good but the quality of workmanship for the price is frustrating. The home is very loud when people walk and conversations can be heard through walls. The home doesn't feel solid. The layout works for our family but the quality could be better for price.

With Pulte you get a mixed bag. Overall the people we’ve worked with directly were conscientious and well intentioned and responsive to our questions and requests. The finish workmanship detail has been very poor, especially with regard to painting (front door entry, spiral staircase, front exterior) and front brick work. Very sloppy on detail. I’m thinking, “I just paid what I paid and this is what I got?”. Uggghhh! I heard about Pulte Build Quality, but I guess it didn’t include these things. It’s not like anyone from Pulte has come to me and said, “we agree this is sloppy and we can do better. we’re going to make this right”. Maybe someone will read this that cares and has the time to follow up. ... More

After sale support is so bad. Materials are low quality

Feel as though accountability and quick action is lacking with basic warranty issues and it requires a heavy push to get things done with the construction and warranty folks. Seem to blame others instead of accepting responsibility and completing the work correctly the 2nd time.

Things started to break already within a month.

Before we buy we need to check the agreement with builder and prices

The quality of the builders, Eric and Gus, is fantastic. I could not say anything better about them and their responsiveness to issues. On the opposite spectrum, I would never recommend using Pulte Mortgage. The loan process was the worst I have ever dealt with and took the fun out of watching the house being built.

We are happy with the home overall but we were disappointed and frustrated with the buying process. Too many people associated with the purchase of the home. Mistake made on husband’s Social Security number. When we received phone calls and we had to return call it took sometime 6 hours. Also we would receive documents that needed us to fill out and sign at like 5:00pm with expecting a quick response.

Make sure you double check all your sales options from the very beginning. Mistakes can be made and you have to live with them. Our construction manager was awesome and easy to work with. We had a contractor come into the house shortly after it was built to do some work for us and he commented on numerous things that were done very well in the house, which made us feel really good about the purchase as he didn’t have to say that. When you go to Pick your colors and materials for the house it is a three hour session, get as much information upfront as possible from the sales people so you know what you’re looking at before you get there. You’ll spend too much time searching through things you could’ve looked at prior to getting there. Pulte could have a better set up if they put things on their website and allowed you to click through them. All in all we feel the house is an excellent home and our experience was a decent one. There were bumps and sales people could have been better, but our Construction manager was awesome and we love the house. In the end, I think that is all that matters. ... More

They were great, mostly kept to deadlines and built the house much faster than I expected. The quality was very good, but probably not "luxury" as described. The house shows beautifully, but everything is just a tiny bit smaller than it looks when you start living in it (showers, width of driveway, size of garage, dishwasher, sinks, etc) all feels smaller than it looks in the model. Very efficient, but I would not describe as luxury. Lots of things got pushed until after closing, but they are pretty good about keeping their promises and trying to respond to all issues.

The sales team Vickey was great, she helped us from the first time we walked in and she answered all the questions and concerns we had, 5 starts for her. Construction manager Carson was great as well. He knew his stuff and very detailed explaining all the house features. 5 starts for him Lending department, pulte mortgage was the worse. They kept asking for documents that I already sent, weeks went by without any response, it was 7 days before my closing and they yet had us qualify for the loan. It put us on a bad spot specially since we were moving from another state. I cost us thousands of dollars due to their negligence. 0 starts for pulte mortgage. ... More

The construction manager was amazing. Can’t say that about the rest of my experience buying from Pulte.

The sales department was fabulous. Especially Jenny. The design team needs a complete overhaul. Not enough time to select what you want. They were not knowledgeable and they were extremely misleading. We did not get things they said we would like Slow close drawers in the cabinets. We paid for them but never got them. And the construction team said that wasn’t an option. It was too late to change anything. Sean’s on the woodwork in the cabinets are very visible, used bad paint all throughout the house. We have been in the house 5 weeks and our front door has had to be “repaired” twice already and will probably need to be done again, the ceiling in the bathroom cracked, and our son’s bedroom door almost fell off. There are a number of things we do love but overall, I’m not sure I would recommend Pulte to anyone without telling them to be seriously cautious. ... More

They closed the house on time and overall, it looks good and met my expectation. Quality could be better though.

There are cracks in my new house . This is at the ceiling which is clearly visible . this is not handle properly.

Bad experience with Sale Agent. Felt I was judged from the beginning. Sales agent did not mentioned all of the possible options. She decided that I could not afford the house. Sales agent was pushy in making me choose Pulte Mortgage. She did not explained all in details. For a first time buyer, there is so many choices and decisions to make. The Sale Agent should always give complete explanation, description or options of what is part of the house. Had a different experience with the Construction Manager. He was very helpful and understanding and listened to my concerned if I had any.

Buying a home is overwhelming what more if it’s a new construction. The realtor who assisted us was very helpful. She didn’t mentioned that the price of the lot went up from the first consultation to the time that we signed up which is a week apart. Just a week!!! I tried to appeal but to no avail. They just made more money out of me. The house is just okay. It seems that they rushed the construction. It took them less than 5 months to build on a winter time. Pulte needs to reconsider their general contractors. There’s a lot of hard dried paint on the carpet. The carpet edges were not smooth. The grout in the bathroom tiles are not smooth. The thing on the edge of the tiles are peeling off. The floor has a lot of crack. I have the pictures saved on my phone I’ve been finding things since day 1 and I am still finding things that needs to be repair until now. The construction manager Anthony and Justin are very helpful and kind. It is hard to recommend Pulte to homebuyers. ... More

All went as planned from Day1. Some minor issues with lot pricing in the starting stage .. otherwise it's very good experience.

When we purchased the home , wife and I were put a very slow , non- communicative, treadmill, moved in with no information or instructions or any normal helpful tips.

Less than 24 hour notice closing was canceled because of sod issue Have yet to be reimbursed for costs associated with cancellation

Not great for the price point! You would be paying 500k or even above but wont get the quality befitting the money.

One coat of paint on all of the walls is hardly even the minimum and several spots were completely missed, leaving bare drywall. One supply duct per room and the zoned system not being fully realized is unfortunate to see as I am a DDC specialist. There was no pull string for the ISP to pull their wire to the Low Voltage panel in the basement through the chase pipe even though the plan states that there would be. The speaker wires were done incorrectly along with other cost cutting measures by Procom. Rushing to close even though the outdoor work wasn't done yet was a red flag indicating that Pulte cared more about finances than the homeowner's ease of moving in (the FAQ provided stated that in most cases the driveway should be done upon closing). The gas and 120V outlet in the garage were installed IN THE CEILING 10 feet away from where we discussed installing them IN THE WALL with Anthony, the original construction manager. This is most likely due to our construction manager changing between three different people within the course of 6 months. ... More

Every single person is a model of friendliness and warmth. That said, several errors on their end led to missing or inaccurate customization builds. Very disappointing to walk into your new home and find that something isn’t what you selected. Also, I was given a lengthy sheet of structural options just 24 hours before final selections were due because the sales agent just forgot to share it with me over the two months I had already been working with her. Seems like these simple issues could be solved with tighter processes for people in these sales roles.