Pulte Homes Reviews in Chicago, IL

Never close on your new home until everything is completed. That includes your outside work. Sidewalks, driveways, landscaping and lawn. I was told before I closed on my new home in February that when the weather breaks they would do my sidewalk, driveway, landscaping and lawn would be completed. That is a lie! There are new houses built right now and they are getting their sidewalks and driveway done now. Here we sit with no sidewalks or driveways (just dirt and rocks). They told me and my other neighbors that are in the same boat that our outside work would not be completed for 2 MONThS! That is totally unfair and wrong. They said we would not get our sod till probably June! That is Not how you should run a business. There are a lot of people in this community that are very angry and upset. Please respond to me about this situation. Everyone told me you probably will not respond. Prove them wrong. Thanks! ... More

Quality of materials used is concerning. There are mold in basement which is not covered with in warranty. Radon level is high which is also not covered in warranty.. Any cosmetic damage that you see post closing is also not covered under warranty.. So basically you are taking the same risk when you buy from any ordinary builder except you pay premium price here..

This was our first new build so going in maybe our expectations were to high. While we love our new house and are so glad to be in it finally (after additional weeks of delays) there are a few things that I wish had better workmanship. The tile work in the upgraded shower is probably my biggest complaint. I am not an expert tile installer but I have done some myself and am extremely disappointed by the "professional" job the team did. We had some significant delays towards the end and the continued lack of communication from Pulte and team was upsetting to say the least.

Sloppy over all. Lot of issues found after moving in. Very slow in responding and sometimes no response at all. The defects are not being fixed.

There are many spots on the first and second floors where the floors make creaky sounds. Walls are not sound proof (not even semi- sound proof). When a bathroom is used the loud water sound can be heard in the bed rooms. Water and sewer pipes throughout the house make very loud sounds. Sound from laundry room is no exception. Regular talk from the first floor gathering room can be heard in the second floor walk-in closet in the opposite corner of the house.

I had high expectations for this house, but they didn't meet my expectation at all. The construction is subpar at best. The windows make noises when there is even a little bit of wind, there are very loud ticking sounds through the vents and the pipes are freezing when the temperatures are low. This is Chicago, the winters a cold and harsh so a house should be build sturdy not like this. Don't even get me started on the floors, it's all uneven and there are cracks in the celling already. I do appreciate the prompt responsiveness to the issues, however there are too many issues and it's only been 2 months. ... More

If they run into a shortfall they rush that part of the build...grout over dirt, chipped trim, paint on hardware, etc. These are things that appear in my bath where the doors were late in delivery so it was the last room finished and things were hurried. Other areas showed lack of craftsmanship. Front door remains with a gap at the bottom letting in cold and hopefully nothing else.

Some of the products are not of high quality, such as the paint and hardwood floors. There are some slight dents in the cabinets as well. The ComEd service cannot be switched to my account, and I have to track it with a Comed representative for days to get it resolved. Normally, the builder should talk to Comed first to provide all the meter details and everything else setup before I call them for my account activation

First off, we love our new Pulte home. For the most part, we are very happy with the home, our upgrades, and the quality. During the process of working with Diane (sales office) and Jake (construction manager), we have been impressed with the time taken to provide details and inform us of the construction process along the way. Unfortunately, at the end of the process and now, 1.5 months of ownership, we most certainly do not feel like a priority any longer, nor do neighbors that we have spoken to. Jake the construction manager turned over the responsibilities for closing out our home to his assistant, Kyle. First, Kyle changed our closing date without informing the Title Company or me and my wife. During the walkthrough he did a good job walking the house and his crews followed up on most needed quick fixes. However, when pointing out stains in the carpet upstairs, he said he would send a carpet cleaner. That never happened. We decided to live with the stains and will work to remove the stains ourselves. The next item, which is major to me and my wife is that our kitchen cabinets are still not fixed. There are several molding pieces missing, a cabinet side missing, self-closing drawers that do not close, and the nail holes/scratches have not been covered. Kyle indicated that he ordered the parts and that they should be received within a week or so. The cabinet parts have still not been received 1.5 months in and Kyle is extremely slow to reply or give adequate updates when he does respond. When reaching out to Jake to obtain an update he pushes the responsibility onto Kyle. We paid an awful lot for this chef's kitchen and we want to fully enjoy it. Lastly, we still do not have our smart lock for the front door. When the smart home installer called Kyle about the lock, Kyle indicated it was on backorder after checking around. Kyle never informed us it was on backorder. 1.5 months in and no smart lock. Is the problem the two different companies not being responsive, or is the problem our construction management? To us, it doesn't matter...we just want our home to be finished and have what we paid for. Overall, like I said, we love our home. But, as soon as Pulte received our money, we certainly do not feel like a priority to Pulte Chasewood's team. That is very disappointing! ... More

still we are waiting for fix backyard door and backyard groung not fixed well (not safe for kids)so i want that fix it as soon as possible

We closed 2.5 months ago. Just informed we won’t get a yard until at least July. Kitchen ceilings cracking. Mortgage process a disaster. All in all wouldn’t recommend.

Overall construction was good. But we spent a ton of money on upgrades which included flooring, tile work, cabinets and counters. There wasn't much attention to deal at all. Most tiles in the master shower are wonky, and don't line up. The caulk job was amateur at best. Just sloppy. The floor they installed throughout the first floor has several spots where the planks aren't supported and the seams separate from one another. They installed a floor vent in front of my sliding rear door. They have a light switch literally wedged in a corner upstairs...which looks really stupid. The paint on the baseboards throughout the entire home and the door casing has runs, sags and major orange peel everywhere. They shot nails through the sides of my cabinets when they installed the trim on the sides. None of the cabinet drawers in the kitchen operate smoothly, it seems like there's something dragging. The windows they use are not good at all. Several are very hard to open and the are very drafty. And the screens fit really loose which allows bugs to get in no problem. It is basically very obvious the house was built with the emphasis on time and getting it done fast and not the overall quality. The house was over 500k. It looks like a slapped together flip, and not new construction. Don't spend on upgrades, they will never look as good as the model. ... More

House was not ready to close but we closed anyway. More than 40 follow-ups. 29 left 8weeks past close.

Advertisement shows units available and cost in the middle 200k, reality was there we no home available within two months and the cost was a 100k more than advertised

Buying experience was ok at the start but closer to the end trying to figure out closing was a bit messy. Responsiveness to issue at final walk thru and days after closing is lacking. Still waiting on stuff/answers weeks later. I get that they are busy and have other home owners but if you say you will do something do it.

Ok ok type, but this builder are on time always.

If they used a higher quality of materials, I think they would have less repair issues.

Home is beautiful. Salesperson should reference a list of options to go over with home buyer-not rely on home buyer discovering that something wasn’t even offered during the building process. Also, salesperson strongly suggested that I not get the backsplash option for my kitchen, and do it myself, but when I thought it through and thought that because I bought a range tower exhaust, it might be wise to have the builder do the backsplash was abruptly told by the salesperson that it was too late and I had to do it myself, regardless of my willingness to pay the $500 change fee. When I made onsite visits, I was appalled to see that workers left empty bottles and cups and trash in my new Kohler bathtubs and that one window screen was severely trashed and on the floor in the garage. Field manager said that as a homebuyer, I could call at any time and he would respond—-not true.....never returned phone calls. Salesperson and field manager blamed the US Post Office for placement and assignment of mailboxes. Was told by both the salesperson and the field manger that my mailbox would be right across the street from my house....not true....discovered after closing that my mailbox was not one of the four towers across the street from me, but one block over. Field manager blamed landscaping company for not installing sod until day after I closed on the house, which benefitted the builder because builder didn’t have to pay the water bill for watering sod. Names of streets are confusing....One half of a block is Samantha Joy Lane and the other half is Samantha Joy Court. Mail is messed up because the numbering duplicates numbers of houses on other streets and mail carriers are severely confused. Construction traffic oftentimes blocks the mailboxes so that those of us residents who have to drive to our mailboxes cannot stop and safely get out to check the mail. Even though I have always been a fan of Pulte Buiders homes, my experience with the people they hire to represent them, has soured my opinion. ... More

Read the reviews on this site very carefully. The mortgage process was a teeth grinding nightmare; however, the loan consultant was the saving grace. Mortgage processor asked for information piecemeal and how many times do you need to check with an underwriter for someone who is close to a credit score of 800? Title insurance was wonderful. The pre-drywall walk through was well done with considerable knowledge and helpful detail shared. While there is no doubt the structure is well built, some interior finishes are low quality, overpriced and contractor final work is sloppy. If there are quality checks on interior contractor work it’s not done to the highest regard as the house structure itself. There was ceiling paint on hardwood floors and the marble fireplace that I needed to remove. Kitchen cabinet uppers have chips where handles have been screwed in, dents and one has a screw end visible beneath where the molding was attached. The water from the fridge and kitchen faucet tastes terrible and has a plastic odor. After repeated follow up on the issues, one to the customer care manager (no reply) and a colleague (3 follow ups), I’m advised the water is piped the same as every home out here and it’s definitely safe. Hmmm..so why does it smell and taste so bad. The rest of the items need to wait 11 months. These are basic things that the builder should own and rectify without delay. Sadly, very disappointed. ... More

The quality of the house was disappointing. Uneven flooring, walls not straight or levels and the siding is not straight and has many bulges

Maybe we just don't understand about production homes but we find quality or workmanship issues pretty much everyday.

Material quality is poor and very lower end finishing by workers. You fill less than a month all bad quality Pulte have used. I will not recommend anyone to spend their savings to buy pultehomes.

Very disappointing experience from start to finish for this process. We were made to feel as if we did not belong in this neighborhood from the first day we came in to view the model home. The person walking us through picking out electrical gave us bad advice which will cost us more headaches and money in the long run (an electrician or contractor should be walking people through these decisions, not someone from sales). Then we got a new sales person halfway through who never checked on us and was hard to get ahold of. Post closing we have had issues in our home that have not been addressed in a timely manner and we are still waiting to get a driveway (2)+ months after moving in - with no access to our garage for over a month. We have been down to one car since one of our vehicles is electric and it cannot sit outside on the street for months on end. ... More

From dimensions of home to poor build quality in each aspect of construction, they have used the lowest quality material possible to give homeowners their homes so that they will end up spending thousands and thousands in dollars in subsequent years while Pulte maximizes the profit. This kind of corporate greed at expense of consumer is appalling. Pulte and its employees are so rude and dont care about issues

Cold air is flowing into the room, no proper insulation. Even after repeating request issue is not addressed for months.