Pulte Homes Reviews in Chicago, IL

No one should close and pay for their Pulte home until all the open issues noted during the final walk through the week before the closing have been completed.

I don't recommend. The service is not good.

OVERALL FROM BEGINNING THE WORST EXPERIENCE IN BUYING A HOME AND WE HAVE PURCHASED AND BUILT HOMES IN THE PAST FROM DIFFERENT BUILDERS.

This was not a great experience. My first review was very in depth but it ‘drew business away’ but new home source wouldn’t post it because they are paid by the builders to host their information - just to be transparent. This was bad from start to finish it has been months since closing and many items are still not completed on our punch list. We do not have final occupancy from the village. It has been a struggle every moment of the way. Good Luck!

I am experiencing multiple heater issues in my new house 1) getting big noise while running heater multiple times in a day in Flex room as well as powder room. Pulte management saying it's as per quality, I did check with multiple Willwood house owners and they are not getting any noise. 2) we need to wait 3 to 4 minutes every time to get hot water in master bathroom so we are wasting 15 to 20 minutes of water every day before shower.

Overall experience was terrible. It starts with Sales doing a poor job helping you through the many options. Then it continues with promises from both Sales and the Construction making promises that are never kept. The contracts are written to steer you to use Pulte Mortgage, who is non-responsive unless they want something. Communication is very poor throughout the process. Then to top it off, when you finally get to the ‘Celebration’ phase of the process, the quality of the house they built is not very good. In true Pulte fashion, the final walk through is setup 90 minutes before closing, so you get rushed and miss many of the shoddy items until later. They got our money, but do yourself a favor and avoid any Pulte built homes. ... More

They gave me an unfinished house. After multiple follow-ups they send someone to finish up some paint work, and he leaves it half finished. The quality of such expensive houses is very questionable with mesh door not getting locked, and flimsy pull out drawers in the kitchen.

House seems like it was rushed a lot of issues since being in house 1 month need to take a little more time to have more quality of work

Sales rep was not forthcoming and not up to date with information. It was obvious he was being cautious with what he communicated. Customer Care seemed more about ensuring that issues were addressed and closed as quickly as possible rather than focusing on customer satisfaction. Rep was not helpful and challenging to work with/communicate with.

The shoddy workmanship and lack of attention to detail were very disappointing. It seems as there were unqualified workers building my house and pulte construction personnel did not hold them to a high standard.

Have been waiting for purchased dishwasher and front door knob for three months with no proactive updates from the construction manager or Customer care manager. I keep having to email for updates, team is not proactive and barely responsive.

We understand we are living in unique times with unprecedented challenges. That being said Pulte has failed in their production and delivery. For the most part the employees are well intended. There were minor problems with the sales department and mortgage department. These were normal and generally handled in a professional manner. Unfortunately, Pulte constructions has not adjusted to the current economic conditions and challenges they present. Instead of giving us better quality finishings, as we expected, corners were cut on material purchases and sloppy work was done. Needless mistakes. Our bathroom doors banged together. We were told that the door stoppers they used met specifications so that was normal. Really… it is normal for the doors to hit each other after the stoppers have been adjusted as far as they can? Very frustrating on a simple item. We had to go out and buy doorstops that cost a few cents more, take the doors off, install the new doorstops which resolved our problem. All at our expense. This is just one of many examples. We have had to fix numerous items ourselves. The process has not been a pleasant experience. What is shown in sales literature is not what has been delivered. Most of what we read negatively online turned out to be true. Based on the terms of our contract we had to close on a Home that was not finished in a professional workman like manner. Some of the work in the home is of good quality. Most of the work in the home lacks expertise and care. Sloppy finishing work. Needless mistakes. Many of these mistakes could’ve easily been fixed during the production process. Everything was rushed in an effort to close prior to the end of the year. Warranties and repairs are only as good as the people doing the work. They tried 6 times to replace and install our kitchen cabinet doors. We have decided to do it ourselves and hire our own contractor. This nonsense is mind numbing. Pulte has thrown out thousands of dollars of perfectly good cabinet door because of mistakes being made. Needless mistakes. We understand that this is a production home but that doesn’t mean that it’s acceptable to do substandard work. It has cost us a significant amount of money to fix many of their mistakes and make our home look nice. We have no reason to think that there are any significant issues with the home build. We are hopeful the structure will hold up. In conclusion: the issue is sloppy work, substandard contractors, poor craftsmanship, lack of attention to detail and workman unable to fix these issues. In most cases we had to repair finishing items ourselves at our own expense. We would not recommend Pulte to others. ... More

Had so many issues with our home in Creekside Crossing Plainfield Illinois. Our sales experience was pretty lacking and it really relied on us to make the right decisions here which of course led to some gaps at the end (seemed like she never though we would buy, even after we put down our deposit). There were also quite a few options that were available but not on our options sheet which we missed out on (additional windows is an example). Designer was pretty helpful though we didn't run through all the options so we had to keep asking for things we were seeing on the wall and what could be done. Not sure if she didn't want to upsell us or if she was in a rush but in either case we had to be our own advocates here as well (also wasn't perfectly knowledgeable, told us we couldn't have 3 glass shower shelves in the bathroom because the height would be too high but we could have easily had one at 1', 3' and 5' since we have one at 3' and 5' and the tile is 2' long). Construction manager never sent us meeting notes from our pre-construction meeting so that led to a series of miscommunications making it all the way to the end of the build (which were refused to be corrected; ethernet located on the exterior instead of attic). Communication was pretty substandard and for every 4 emails we sent we would get back maybe 1 which wouldn't answer everything either (no regular updates either on progress until much later in the process). Found quite a few errors at our pre-drywall meeting and even more at our celebration which were options we selected and were never installed (humidifier, outlets outside/inside, ethernet port, conduit from attic to basement, etc.). There are also sooo many quality issues we have tickets for corrections for and they are still not completed 2 months after closing (we are even missing some sod in our backyard). Their contractors they recommend who worked on the home (who you have to use to maintain your warranty by the way) either won't respond, refused to do the work or come in double to triple other comparable vendors. Great example was the plumber, refused to work with us and provide an estimate for a water softener, their second recommendation (who would void our warranty) came in 2.5 times more than what a local water softening company came in to do the work for (and they provided me a life time warranty even instead of the 1 year with the plumber they said). Had to fix a siding issue (due to the mistake with the exterior ethernet) and their contractor told me he wouldn't work with me because I didn't speak Spanish. I told the construction managers and they said they would get me someone else but never did (who also would void my warranty...). Very disappointed with the whole process. Also, despite me ranking their surveys poorly and even listing my name/number in them I haven't heard anything from their corporate office. Just an awful experience. ... More

Don’t fall prey their pre closing experience. They literally don’t care once closing is over. We closed the house without the driveway and landscaping and it’s been more 2 months and we still don’t have driveway and landscaping . I have sent multiple emails to PM but all I heard is an excuse that it’s delay due to weather conditions. They did driveway and landscaping for all the new house closed after us and pouring basement concrete for the new construction which is far from closing . The weather rule don’t apply to them. It’s unfair and disparate treatment . I never expected big builder like Pulte will do this. Please make sure you follow through your promise and deliver what you committed . Otherwise , people will lose trust on big builder like Pulte. ... More

I've been in my new home for six weeks. I've have had a lot of issues with my home, air conditioning does not work, no driveway yet, issues with the sliding screen door, pounding noice when heat is on and a lot of other issues. If I had do do it over again I would not buy a pulte home!!!!

I was not happy with the experience. I feel that they do not go above and beyond and once you sign they don't even call you back. They don't finish the end product.

The home was not ready to turn over way to many quality issues that should have been corrected if Pulte expected higher quality work. Very disappointing

Very poor customer experience before construction and Poor service after construction.. One time.. the Sales consultant told me to get out of the Sales office without any reason when I was asking some clarification, Change on the plan, and Requesting some documents for lot premium..(How it would be decided and any rule or process followed to come up with the premium amount.) About the HOA... They have specified the 2 digit number all time till before Closing.. and they strike out the HOA amount and changed to 3 digit number just before signing that HOA page time of closing. During walk though... Just get side/off tracked by the customer engineer and never gave proper time to review the home. :( ... More

Stay away from Pulte Homes if you can - everything is so expensive, poor quality, bad handing of issues, no peace of mind !!!