Pulte Homes Reviews in Chicago, IL

Great communication through the sales and construction phases. Very satisfied with the experience

Paint on the outside doors is cheap. Everything else has been great.

Wonderful home. Excellent construction. Great people to work with from the Site Manager to the Sales Group

Make sure you know ALL the options on your new home before you finalize your purchase.

Quality home. We love our home. Involved in process from beginning to end.

The building process was exceptional. I was informed every step of the way and felt I was a part of the process rather than a bystander.

Great people to work with. Quality of the material is not that great as compared to the price. Does lacks some finishes/touchups at the first place which were taken care once service request were created. Overall I am happy with Pulte. Would definitely recommend.

I bought House from Pulte because of the name but i am very disappointed in their process and level of service they provided.

The home was not ready to turn over way to many quality issues that should have been corrected if Pulte expected higher quality work. Very disappointing

Very poor customer experience before construction and Poor service after construction.. One time.. the Sales consultant told me to get out of the Sales office without any reason when I was asking some clarification, Change on the plan, and Requesting some documents for lot premium..(How it would be decided and any rule or process followed to come up with the premium amount.) About the HOA... They have specified the 2 digit number all time till before Closing.. and they strike out the HOA amount and changed to 3 digit number just before signing that HOA page time of closing. During walk though... Just get side/off tracked by the customer engineer and never gave proper time to review the home. :( ... More

So far we have been mostly disappointed in the craftsmanship rather than materials. Attention to detail in workmanship and quality control needs improvement. To date, post-closing warranty issues have been addressed.

Would definitely recommend to family and friends! What a great experience from start to finish.

Everyone that we've dealt, at Ashwood Crossing Naperville, with has been helpful, timely, available and easy to work with.

The only positive from building this house was Dave, the construction manager. He helped always and was very kind and caring. We have many areas where paint is there. We have many dents in our drywall that were just painted over and never filled in. We have paint drips all over the house on our floors. The three external doors all close wrong and weather striping is coming off. We have huge ditches in our yard that the city said had to be made or we'd have flooding. No one compensated us for no yard now but charged us additional money for a corner lot. At least they could have taken away the extra charge for the lot to compensate us for having no yard. We may have 15 x 20 piece of yard to have outside fun in. Our side yard on the garage side is so slanted that you can not even walk down that side of the house. We paid extra for a side garage door to go in and out of and we can not even use. They forgot the door and had to cut the concrete on the garage footings to put the door in. They also do not have the concrete slab outside the door attached to the foundation. Plus it is so high you a difficult time steppng onto it. It also has the under gravel showing and no dirt covering it. We have a dog and can not even put a fence up because of the deep ditches. Now for Morgan at the mortgage company. She made our life miserable with her uneducated knowledge of the closing process. We knew more than she did and had to tell her numerous times what she needed or needed to do for us. She even stepped in for someone off on our day of closing and caused us a huge delay in our delivery of our furniture etc. from our movers because she said she didn't have the correct paperwork even though the person doing the closing had received it from them and had it on the closing paperwork. She did nothing to help but did more to make us crazy. We would tell people at Plute at different levels and they would ask who we were speaking of and we'd say Morgan and they'd go Oh. Like they had heard this many times before about her. I also used your insurance company for our house and haven't received anything regarding it or paid for anything. I keep having to ask for information and help to get our house covered. I will have to do this again today to see if we do have house coverage. So I'd say we have NOT had much good come from buying a house from Pulte from many of the Pulte owned companies. Sad to see the workmanship on something you pay hard earned money for. ... More

Stay away from Pulte Homes if you can - everything is so expensive, poor quality, bad handing of issues, no peace of mind !!!

I would never build another home with Pulte. The people are nice and the paperwork processes were modern, but the home itself has the cheapest materials and fixtures, with little to no attention to detail. Uneven floors, lumpy yard, hacked cabinets, 40gal water tank for 4 bed, 3,000+ sq. ft. And after all the months of construction seems as if it was only broom swept.

My wife and I had a positive experience with everyone who helped in the purchase of our new home. We've been in our new home for about one and half months and are enjoying getting settled in Columbia Townes!

Buying a home can be very scary. Pulte made this experience go very smoothly.

Home was purchased and I was assured that a Pulte person was in charge of making sure subcontractors did things right. Many items were caught on final walk through and it’s now two months later and still waiting for cabinets to be painted where there was clearly poor workmanship. Several other items took forever to address and was very obvious the painters and trades cared little as to the work they put in. At a price point way over 400000 you would think you could expect better. I would advise NOT to close until all is corrected. Two month and still waiting for painter on cabinets. Pulte failed to have their own walk through to catch everything and seems were hoping that buyer would miss most issues. This has NOT been a good experience. ... More

Good

We love our home. Best house to fit our family and we feel lucky to have found this place.

Very helpful staff at every phase of development,

The quality of the house was disappointing. Uneven flooring, walls not straight or levels and the siding is not straight and has many bulges

Building with Pulte was just a great experience. The quality is incredible. The employees and trades were so helpful and friendly.

Field manager was outstanding with advocacy for the homeowner and responsive communication. Slower than expected sales reflect a less than ringing endorsement regarding the value for the price paid for this community. Reasonable quality of materials and workmanship overall, but some areas could have been better for the price of the house. Particularly disappointed that the drywall seams in the garage were not finished. Also, the double hung windows have a fixed upper half, making it extremely difficult to clean the outside. Also, the lack of outlets in the unfinished basement is troublesome. ... More