Pulte Homes Reviews in Indianapolis, IN

Overall we are happy with the home. Purchased mainly because of the location. Have purchased Pulte homes before in other states and were surprised at the difference. As I said, overall happy but there is room for improvement.

Our Field Manager, Bill, was VERY GOOD. He made the experience less worrisome than I expected. He answered questions within a day. He took care of issues immediately. I would give him a 5 out of 5

Was a great experience. Met our needs. Overall very please.

Good experience in home buying process. Make sure you understand your lot and the grade.

The experience of building a townhome in Retreat on the Monon was ideal! Selection of materials is on site, and very nice quality, even the lower priced materials. The project manager was very approachable and clear on the explanations of the property. Our home was completed 2 months ahead of schedule!!!

My pulte home is beautiful! No home is perfect, but pulte made the process easy and my home is beautiful

Very well defined product and process. That said not a great deal of flexibility in offering and delivery which is fine if that is what you seek. They are good at what they do, and they do it again and again!

Pleased with Pulte Home

We were early into our house hunt and we found a Pulte new community that would be close to school and other amenities. The price was higher than expected possibly due to location. The sales rep was honest and helped us chose the upgrades that we needed. Design appointment was excellent and Abby did a fantastic job, my only feedback would be to see if weekend appointments can be arranged as we had to take day off work to make it. Work was on schedule but we felt a bit rushed at times which likley caused some build quality issues. Large crack on foundation was not expected but we were told was safe and within tolerable limits, although most of our neighbors mentiiend that they didn't have such cracks. Frmaign material looked of poor quality with numerous cracks and blemishes, specially compared to other newer builds that was happening in the same community. Again we were told that within tolerable limits, may be we just got a bad batch. Small blemishes in final finish some of them were nti taken care of, as we were told it is within contractor grade quality. But we expected a more premium finish for the price. Finally as we are two months in moving in, landscaping probably was the worst part of the build quality and it is not under warranty. Poor quality gradign with no top aoido and grass never came out in the backyard. Had to invest a fortune to fix the backyard and front yard sod. Overall, I would say a decent experience. Buy my next house o would probably custom build, as we had little control over the quality of materials and workmanship. I would likely not recommend to my friends. ... More

Construction manager changed last minute so very little continuity in support. Closing date was also randomly set without any room for negotiation which was ridiculous.

We are among several new homeowners who do not yet have our sod. We were somewhat disturbed to see completed, but yet unsold homes get sod prior to our lots. It is not a good look for your company. It is not the way to treat your customers.

The front office personnel was rarely in office. I called Pulte to schedule time to visit the model home and was finally able to speak with a rep. The first rep took a first glance and assumed we couldn’t afford our home. Judged us almost immediately. It went downhill with this guy. However Maitlyn was a breath of fresh air. She answered all questions and very outgoing. They say if you don’t have anything good to say don’t say anything at all. I’ll say Pulte Finance is abysmal. That’s putting it lightly. From the reviews of Pulte Finance, we knew to already have a backup plan. Overall experience was ok. If it wasn’t for Maitlyn and our Home Construction manager Conner, we would’ve ran from Pulte. ... More

We moved recently to a new home built by Pulte. The house is fully functional, but Pulte could have done a much better job on details...there are too many scratches on the walls and doors, some unfinished parts etc. We tried to be very careful at the final inspection and we still missed many small details. Not enough towel supports in bathrooms, cheap faucets and shower...for the money we paid, we would have expected a better quality of work but when you build 20 houses in the same community and the same time, of course we are not paying attention to the details that are very important for customers. ... More

Overall the house is built well. I would encourage anyone to be picky and don’t let things slide just because it’s a new house. The finish work was just ok. And the attention to details was something to improve on. I would use them again with a more diligent approval.

Great customer service and resolve the issue quickly. Exterior quality is fabulous.

From start to finish, there was miscommunication, incompetency, incomplete information from Pulte. They said they would fix things and do things properly, and this was not the case. Within all the Pulte departments, there was poor communication where we showed up to close and we couldn’t even finish closing as Pulte was waiting to hear back from someone about something needing fixed….which Pulte builder construction manager was well aware of needing fixed in advance- and due to them doing things last minute and rushing, we had to sit and wait at Pulte offices to be able to finish closing. They didn’t have the proper information ready at purchase so we were told our home would come with certain things, then come to find out it would all be extra charges. Not impressed at all with David. ... More

good communication through out process.

Our sales rep was wonderful! Our project manager was great. Everything else is average at best. Paid a premium but don't feel like we got what we paid for. Pulte also goes for the cheapest things possible to keep their profit margins high. Would not recommend as my #1 choice

Very poor response to many issues. Hot water issues appliance issues. We need for somebody to follow up now

I have good experience working with Sales consultant, her name is "Kristen Fatt" and the Construction manager "Logan Coffey-Lumpkin", appreciate their work in building my home and its been 1 month I moved to dream home still I see the concerns like water leak from the windows and the issue has been escalated to Pulte customer service rep - Chase and I know he is looking in getting it resolved and I would request Pulte to take care of the issues getting them resolved. other observations in my home are like there is a skin/chip layer on the Vinyl floor panel is broken and Pulte is not responsible to have it fixed, also door knobs with locking is not put in the other 2 bedroom doors, along on the carpet I feel sharp nails are hurting while walking on the steps and in the living area, I have a small kid who is crawling and worried the safety of my kid because of it. ... More

In the end, forced for taking the closing on the same day when city inspection happened. Even the sales team put a fine; not sure why. Minor issues were not resolved despite my reminders. Pulte should improve the process for Closing day after the home completion. Third party home inspector was not given an exact home completion day; he came thrice. Pulte internal Quality process - BTQ- not sure when they did after completion.

Our sales associate Nicole was great! Steve the construction manager was great as well. The overall construction and materials used were great, i was impressed with all of the extra steps taken to build a great house. We were delayed 3 times on our closing which was frustrating and the the end result is good but not great. All cosmetic issues really just the finished product for trim and tile specifically seemed rushed through and it did not get a good clean up by the trades. We have been in almost 2 months now and our issues from day one still haven’t been address our point of contact was Megean and other than her introductory email she has not responded to our issues or work orders. We just reached out to Jenna last week and she had appointments scheduled to fix our issues that same day. She has been great and I feel like our issues are finally going to get fixed. This is our 2nd Pulte build, our first one was a much smoother process for sure but overall we love the house and would build with Pulte again. ... More

My experience with buying the home was great. I am disappointed in the fact that I was told that everything on the punch list would be resolved before closing. It was not. After closing was told to go through the home warranty. During the move process, found more structural issues...part of the floor in the upstairs bedroom is missing but was carpeted over to conceal, snow blowing in through the walls. Overall, I'm very happy with the home.

The construction manager was available and responded quickly but the overall project was drawn out over 10 months. They left the house filthy, especially the floors. Expect to mop them several times to get the dry wall dust off.

Despite some early headaches in the build process, we are ultimately happy with our new home.