Pulte Homes Reviews in Indianapolis, IN

Pulte has left me with empty promises. It is now been 40 days since I closed on my home and I still have blue tape in my house, crack in my bathtub, scratches on hardwood, kitchen cabinets not complete. I warn you to not close until the home is to your satisfaction.

It's a great home I love it!

Great build, sometimes slow to respond on inquiries. Craftsmanship pretty good overall.

I am very happy in my home.

Quality of paint used to paint the house is really disappointing. The doors do not fit well and there are still works left undone.

Constructions are done in a way to pass City inspections/standards, i.e just so much to ensure that you can live inside the house, but it is guaranteed that you will live without any satisfaction of any kind. There are occasional goods done but not noteworthy due to the pain, stress that we had to go thru before that good finally happens. But hey, that's likely happening across all builders and not just this builder - right? So helpless. If only I am given chance to improve my rating to 5 stars in this lifetime.

Worst customer service ever. The quality of the of the house is questionable.

Buying experience was good. However, not so much with build experience, primarily due to constant turnover of build managers (4) and inconsistent (at best) communication that came with all the changes. Build material quality seems very good, with some of the trades being excellent and a couple substandard. Upshot being we believe Pulte had more houses in construction then they had material availability, managers and preferred subcontractors. Expect the pandemic was a partial cause for some of the issues.

Great process until the end

Thank you and very happy with all the process !

The quality of the material is so cheap, the finishing and paint are not professional at all, and before the closing, if you point to them that there is something wrong they will fix it immediately but after the closing, they take forever. when you make a request for something that needs to be fixed they might not answer unit you follow up with them. I chose to buy a new home so I can set and relax since everything should be new, but this is so much headque. I'm spending my day calling and sending an email and waiting for people to come to fix it, and only had the home for 2 months.

Throughout our construction process we had many questions around Pultes set and missed timelines. During that process we were made to feel like we were in the wrong with unacceptable responses, if we even got one at all. Would not go through this process with Pulte again.

The sales and build process was outstanding. However the process to get construction issues corrected after close has been terrible. Our Customer Care Manager is more interested in making excuses or finding reasons why they should not address the problem than fixing what are overall minor problems.

Not a good experience. Unresponsive.

bad bad bad bad bad

Everything about Pulte is bad, we had literally several issues after closing, they threatened us to close even with these issues identified during orientation. Very bad people, they are selling junk for 400-500k. Beware !!!

I would rate 0 but there is no option, The quality of build is very bad, Site manager doesnt care about the house. we had 100 problems after closing the home. I would not recommend Pulte to anyone.

Our new Pulte home is the fourth home that my wife and I have built over the past 30+ years. The level of service and attention to detail that Melissa and Matt delivered during this entire experience was the very best of the four. And not just by a little. That is impressive under ideal circumstances and even more so given the additional challenges that COVID has wrought with the supply chain and labor. Their dedication to client satisfaction isn't only the best we have experienced with our four homes but among the very best customer experiences we have ever enjoyed, period! They both understand that communication, even when it may be news that we won't like, is the key to success. And they both consistently delivered on their commitments to us. We know how rare that is during the best of times. The fact that they delivered such a high level of service during these times is simply outstanding! ... More

Signed to build this house in February of 2021. Supposed to be complete in August, 2021. At least a half a dozen delays, 3 Construction Managers turned over. I'd find out at the last minute about delays requiring me and my wife to find another place to live after selling our home. Most of my construction close updates came from Pulte Mortgage. Each department pointed at the other as the arbiter of the decision. CMs were just about silent through the whole process - communicating nothing. Andrew being the one exception. Finally closed on the house March 15, 2022. Still waiting on sod and seed for a lawn, fix of window that doesn't lock and some exterior caulking that looks like a child put it on. ... More

To save you some reading; there was little to no communication throughout the process regarding delays, issues, or any other problem that may have held up the closing. The favorite phrase across the board is, "not my job," which still rings true with completing items on our "weather letter" 6 weeks later. In short, Pulte took what SHOULD have been an amazing event in our lives and genuinely ruined the experience, taking all joy out of moving in. We will NEVER recommend Pulte to ANYONE, even people we don't like.

Process was smooth and issues handled well and timely.

I wouldn’t recommend buying a Pulte Home and I question a lot of the most recent 5 star reviews, because myself and all my neighbors around me have the same opinion. If Pulte Homes focused more on building quality over quantity, plus picking the right sub contractors instead of sub par contractors, they wouldn’t have so many issues. Myself and my neighbors are very dissatisfied with how Pulte has handled follow ups, etc. We’ve been waiting for months after closing on various things like gutters, seeding our yards, appliances, etc. The only silver lining is after going through two unprofessional Field Managers, our current Field Manager, who I won’t name for the sake of privacy, actually does a great job and is very straight to the point, honest, and paints a clear picture of what the issues are and how to fix them. The Building Manager we’re currently working with needs to be promoted and could turn that company around from sub par to great. ... More

The quality of work was good. Everything commuted was delivered. They were not the best in communication but other than that no problems

We were so excited to build with Pulte, as we had heard great things. Most of what we heard was not our experience. Working with Charity in the sales office was the highlight of the experience. She was super communicative, friendly and went above & beyond for us. After purchasing our lot and selecting our finishes, it was downhill from there. The construction managers would rarely communicate, and even when we reached out would it respond to emails. They didn’t follow through on things they said they would do. We have been in our home for over a month now, and are still waiting on things to be done that we’re supposed to be done before closing. We love our neighborhood, but really wish we could have built here without going through Pulte. ... More

Satisfactory experience with Pulte