Pulte Homes Reviews in Indianapolis, IN

Build process took way longer than planned/ expected. House was not completed when we signed. Ensure you get inspections done pre drywall and after, as they tend to rush you through the inspection walks. Multiple things not painted, or just plain poor workmanship on multiple items but everything is contracted out and they leave it up to you to complain or pin point every quality issues instead of it just being done correctly the first time. We expected better quality and communication during our build.

The Pulte Quality I signed up for was not on display. I would never do this again.

Our experience been terrible with these builders. Most of our stuff already needs repair and it’s only been 2 months since we have moved in. Our construction manager jimmy told us from the beginning that he has a family to go home to so no calls or emails to him on his days off because he doesn't care much about his job. Then we got a new manager name Dan. Dan is nothing but fake promises. Our garage door is left unpainted and his response is that its too cold. Meanwhile they are painting new houses left and right. Most of our kitchen cabinets has scratches and cracks but yet they failed to send us the right ones. Now they are just sitting in our garage and no one is coming to pick them up. Craftsmanship is so poor. Build quality if its up to me i would give it a zero star. I can go on and on with the list but i know besides having tons of bad reviews pulte still won’t do a damm things to fix these issues. ... More

They have one of the best design in USA

PLEASE DONT BUY PULTE HOMES !! Quality of construction poor, horrible closing process, worst customer experience.

I found building with Pulte extremely awful and upsetting. Pulte did not care about customer satisfaction. They FORCED me to close mid December without installing most of my kitchen appliances because they wanted the closing to show on 2021 books. They made me feel like just a number and really no customer satisfaction considered. As of February 1, I am still waiting for them to complete many items that were due to be done before closing. They have my money now so who knows when or if work will be done. I would never build with Pulte again because they just want to build the most homes with little concern of customer satisfaction. All they care about is the money. ... More

Poor craftsmanship, cheap material used, and Poor quality.

Very poor service and everything is delayed. Even after closing the house for 30 days there are still things that need to be installed in home.

Sales person really helpful and quick to respond. Project manager seemed to not know what was going on 1/2 the time. Expected better quality and workmanship for the price

Worst service ever, after my house close With a lot problems they never respond to me, the field manager just fk around, doesn’t do the job at all.

There are so many things to share regarding my home buying/building experience. I have built a Pulte home once before and had a wonderful experience. I wish I could say the same for this time around. I feel like my home was so rushed that the craftsmanship is not what it should have been. Before closing there were so many things that needed to be completed which we agreed they would complete but many still have not been done and I closed over a month ago. Communication has been so poor between the field manager and warranty - I have to follow up many times before a response is given. Even then most times there is no solution to the issue. All I can say is I am very disappointed that I spent a great deal of money on a home and it doesn’t really feel like home. ... More

Not a great experience

If you are a person who cares about attention to details then pulte is not your builder. Stay away from pulte unless you get good price deal

For the price we paid for our home, I would have expected better quality workmanship. We have needed to have several things corrected that resulted from shoddy work, such as crooked mirror, installation of damaged window casing, replacement of damaged or defective cabinet doors. The cabinets are not great quality, and we paid a premium for the convenience package. The touch up paint the painters used (and what was left for us) does not match exactly, so it stands out. It takes forever to get hot water to most of the house, so plumbing design is an issue. HVAC design is poor as well. The floor plan is great; if the build quality matched up it would be worth what we paid. ... More

We closed with items not finished with their word they would be finished quickly. It’s been 2 months since closing and they still haven’t finished our master bedroom shower. Completely unacceptable and nobody from Pulte cares or wants to help get it finished.

Pulte does not seem to care about their customers once the contract is signed and they REALLY don’t seem to care after the sale of the home is complete. I understand that there have been unforseeable delays due to shipping issues and labor shortages. However, that does not excuse the times that we have caught their staff blatantly lying to us or more often than that, just refusing to respond to our inquiries or concerns timely. There is no excuse for not replying to an email. When they actually do reply, we’re always told that “we’re aware of your issue, it’s on the list” with no follow-up until a month later when we inquire again. Rinse and repeat. I am honest when anyone asks about our experience and warn them against doing business with Pulte at all costs. ... More

The floor plans and value of the home is great, however, I feel like we weren’t updated throughout the home building process and kept in the loop regarding any delays/issues.

Many issues and no one taking the heat for them. Still have items that are not finished and I moved in two months ago. I understand the crazy times, but too many errors were made.

Had a horrible experience from the point of closing. Lot of pending issues on the closing day - no communication/update on when those pending issues will be addressed. I understand the supply chain issues, but even the communication on acknowledging open issues has been horrible. Only grace is the support team who at least are now communicating once in a while when the update comes. Worst of all - I was asked to submit review/survey on individuals I have worked with during buying/construction/mortgage etc. And my comments were as it is shared with the individual and now, I am getting literally no support from them on the numerous pending issues. Lesson learnt! ... More

We were completely dissatisfied with our experience. We went with Pulte because my parents had built with them years ago and had a phenomenal experience and we believe that the quality compared to other builders was better. Unforutnately, we had a completely opposite experience and probably will never build with Pulte again. The communication throughout the entire experience was terrible. There were many homes in the neighborhood started way after ours, that moved much more quickly than ours. We believe Pulte oversold and couldn't keep up with their projects. It seems Pulte continued to sell and sell and sell and was less than concerned about their current customers. Also, our closing date was pushed back because of poor workmanship on our home; carpet had to be completely reinstalled, master shower had to be taken down to the studs and redone, severe dip in the kitchen floor that was brought to our field manager's attention very very early but not fixed. My brother built with MI down the street and the experience they had compared to us was not even comparable. Overall, completely disappointing. ... More

We had closing on 1st week of November 2021 until now we requested to install new shower glass door & rods in the bathroom, Kitchen Crown which haven’t installed even single time since closing. In the house many of things left to fix which we are mentioned in many times in emails to field manager but I haven’t got response back from him. Those issues we showed to field manager on closing day as well. I have no idea why he don’t concentrate on those issues. He just solved 1-2 issues only in 5 work orders he created. We paid for all this work then also. We are unsatisfied with his work.

Unresolved issues remain even now

Post move in issues not resolved in a timely manner ( it’s been 7 weeks). Promises of services for specific day have been no shows on numerous occasions. It would be nice to have our home finished so we boyish complete our move in. Hint - don’t close until everything is complete!

Just about everything in this home was never done correctly the first time. Not to mention I’ve been in my home two months and warranty repairs need to be done. Also, it’s mind boggling that they don’t have a sense of quality control to ensure things are done correctly the first time or in a timely manner. Excuse after excuse has left me in an incomplete home for two months and warranty repairs for leaks and tnings falling apart!

Effective communication between me and the builder