Pulte Homes Reviews in Indianapolis, IN

Really good company to get dream home and service was smooth overall everyone treated good

I had a bad experience around closing time as there seemed like there was no coordination or communication between the involved stakeholders. Closing got delayed and since i was moving from out of state that made my experience even worse overall.

You have to fight or beg for everything that went wrong

It’s wonderful to be in a brand new home. Unfortunately, that gets ruined when you spend the first couple months constantly finding all of the poor workmanship that wasn’t caught during your brief final inspections. Walls out of square, sloppy craftsmanship all over the place, broken doors, drawers, and cabinets. Very slow response to get anything taken care of. If you’re thinking of building a new home in the Indianapolis area, go with anyone other than Pulte. You’ll be happy you did.

During closing, we found quite a few issues: floor edges broken and pop up, stain on the quartz top of pantry, two windows are broken, lawn is not done yet. Now there has been one and half month after closing, some issues has not be solved yet. The floor has been installed again but there are still several pieces having issues, broken windows are still there..

Make sure that the house is completely done before you sign off, regardless of promises. We are still waiting for fixes to be completed.

I had three different build managers on my home and they all did a great job of communicating with me during the process.

Pulte home, it a good campany, they built very nice home for very good price. Only I can share with guys is request you to start your dream with these peoples they are so nice and they will help you step by step until you get your new home.Thank alot pulte home to achieve my dream.

Our construction manager Jon was great. Didn’t have the best experience with our sales person Jamie though.

Take a home inspector with you before closing

Make sure you have a good field manager, basically the General Contractor of the build, that has good communication skills. Ours, no longer with the company, only wanted to communicate through phone calls, didn't reply to emails, deflected responsibility, and gave false timelines. We had our "celebration walk" when the home still didn't have water, pass inspections, and receive certificate of occupancy. Told us the closing date had to be pushed out the day after he told us we were "good" to close.

If you buy a Pulte home you will hear a lot of “ I am sorry”... and no action. For example, they painted the entire inside of the house the wrong color ...they were “sorry” after we pointed out the mistake. They installed the wrong garage door in March and we pointed the mistake out in March...The correct door was not ordered until June 3!! They are “sorry”....They were suppose to put brick around the front door but put siding....We pointed out the mistake...after arguing about it, they said “sorry” and corrected it....and the list goes on.!! They are sorry that they can’t get problems corrected; they are busy!!! WE are sorry that we bought a Pulte home!! ... More

We love our home & the actual building process was great. We had a great sales rep & field manager that were professional, informed, and super helpful throughout. Now that we've been in our home a little over a month, we've reported minor things that need fixed on several occasions and haven't been able to get much of a response. We notified our field manager, customer care coordinator, filed claims online and have still not gotten anything resolved & barely a response back. I know the market is crazy right now & tons of homes are being built so they're very busy, but I'm honestly shocked and a bit hurt by the blatant disregard. At this point, I'd say that overall Pulte is great up until closing. Once they have your money & everything's signed, it seems like they no longer care about how they treat you. I have no regrets about anything, am just a little disappointed. I expected more.. ... More

Great communication throughout. Would highly recommend the Pulte home buying process. Enjoying watching my neighbors homes going up around me too.

It is my opinion that they are more focused on quantity over quality. The b/s they tell you up front about working with you on your build and they are focused on quality and craftsmanship and will work with you is just that b/s! Once you move in the service department is not quick to get your house fixed in a timely manor. I had a poor build and service experience as most of my neighbors had.

Not enough workers or quality of workers. Rushed to close even though stuff was not finished. Terrible workmanship for the price paid. Misleading. Would not recommend.

Worse experience of building a house! Terrible communication and many issues with our house. No one gets things addressed after you purchase your home. Would never buy Pulte again and would tell people not to build with them.

All I can say is we are 30 Days past closing and have a laundry list of things that are not done

Hunter’s Run is a great place to live. Pulte Homes works with the entirety of the Pulte Group organization to bring a great experience to those wishing to live there. My wife and I love our home, and know Pulte is still here for us to help us navigate our new home.

The sales process went well; however, there should be better explanation of options and what exactly each option includes (or doesn't). The model home included some features that were not marked as options but were not included in my home's plan. For example, I purchased the optional spindles for the stairway, only to find out later, than only half the stairs would have spindles, although the complete stairway in the model had them. The home itself is beautiful, and I am satisfied with my purchase. However, follow-up deteriorated rapidly after closing. I understand there are labor and supply issues, but two months after closing some move-in punch list items remain unaddressed. And now I'm being told some things that were wrong at move-in now are "not warranted." For example, the landscapers planted a dead bush, which now is my problem. There are chips in the driveway that are "not warranted." I have not received the correct stove and a damaged microwave hasn't been replaced. I know there are appliance shortages, but I have received no information at all re an eta on these items. I think Pulte's outstanding reputation is slipping, probably due to some factors beyond their control. Don't get me wrong, overall the home is great and most workmanship is excellent. The devil is in the details. ... More

Pulte in Indiana builds some nice homes and we had a good experience with sales and Mortgage folks. Due to the skyrocketing home prices and Pulte trying to sell as much as humanly possible to get money, their workmanship went down quite a bit. Along with high turnover rates in their own employees on the construction side, it’s becoming a bit of a nightmare. If your planning to buy a pulte home, I would still recommend but understand you need a high level of due diligence and its best to get all their work double checked by outside parties.

Not a good experience

they are reliable and of higher quality.

Overall the house is decent but for the price they charge, the quality is just not there. Numerous issues that builder tried to explain away. Also, builders response time is horrible still waiting on items to be fixed from two months ago.

It was a great experience.