Pulte Homes Reviews in Indianapolis, IN

During closing, we found quite a few issues: floor edges broken and pop up, stain on the quartz top of pantry, two windows are broken, lawn is not done yet. Now there has been one and half month after closing, some issues has not be solved yet. The floor has been installed again but there are still several pieces having issues, broken windows are still there..

If you buy a Pulte home you will hear a lot of “ I am sorry”... and no action. For example, they painted the entire inside of the house the wrong color ...they were “sorry” after we pointed out the mistake. They installed the wrong garage door in March and we pointed the mistake out in March...The correct door was not ordered until June 3!! They are “sorry”....They were suppose to put brick around the front door but put siding....We pointed out the mistake...after arguing about it, they said “sorry” and corrected it....and the list goes on.!! They are sorry that they can’t get problems corrected; they are busy!!! WE are sorry that we bought a Pulte home!! ... More

Worse experience of building a house! Terrible communication and many issues with our house. No one gets things addressed after you purchase your home. Would never buy Pulte again and would tell people not to build with them.

Not a good experience

There were many things, particularly in the yard where it was evident that attention to detail was not there

Looks like my three year old caulked and painted the exterior. It was painted under 30 F and is peeling and cracked. It was noted during closing in April and still not fixed. Nail pops are expected but not to this degree.

WHEN THEY DO THINGS LIKE FRAME A WALL IN THE WRONG PLACE, YOU WILL BE TOLD IT IS "BUILT ACCORDING TO THE PLAN", EVEN THOUGH THE PLAN CLEARLY SHOWS IT IS NOT BUILT TO PLAN.

Building experience was excellent. Our building manager was great and kept in constant contact. Problems started once we moved in. We noticed a long list of issues and attempted to get the pertinent ones fixed and wait on the cosmetic. The Customer Care Manager is polite, but is difficult to get any follow up and zero results. It took over 2 weeks to get in touch with our Customer Service Manager who advised that the issues should have been handled by builder and we would have to wait until 11 month walk thru to get majority addressed. To me this is unacceptable and poor customer service. We have had our home for 6 weeks and have no locks on bathroom door, carpet with nails sticking out, AC issues and a our microwave went out in 5 weeks. I hope we can find some common ground and get some resolution as I do not feel we got value for the price we paid. ... More

Superficially a beautiful home. Several issues with workmanship and things that were left undone at time of move in. Pulte representatives are good at sales and telling you the things you want to hear - but there is horrible, to no, follow up whatsoever. The communication between Pulte representatives, their vendors, and the customer are terrible. I would not purchase another Pulte home.

Quality of Workmanship, just average! Responsiveness to issue, poor be ready t wait couple of months to have ur issues fixed!! Celebration day do not be overwhelmed everything looks pretty in ur new home, inspect the house thoroughly every nook and corner!!! For that matter if u have washer/dryer make it a point to run a full cycle, do not believe installs for granted, Granite counter tops inspect every corner run ur fingers....Dont say Dont buy, but pay attention to detail if u want peacefu move in....Good Luck

Lack of appropiate supervision throughout the building process. Several constructions issues associated with finishing work, plumbing problems( Such as pipes making noise), among other concerns.

During the sales process, one of my biggest concerns was the train tracks behind the home that I eventually purchased. When I inquired about this, the lead sales rep and the other sales associates told me that it's a utility line and that trains seldomly passed by. They mentioned it was a few times per week and generally during the day. I've now spent close to two months in this house and the train passes by several times per day and blares its horn. It also happens frequently in the middle of the night, waking me up. I feel like I live in a permanent construction zone and have already grown to hate it. This is not the infrequency they had sold me on and I'm now regretting this home purchase, as I can't imagine living here long term with this constant noise from passing trains on a daily basis. Yes, this was ultimately my decision, but I trusted the information they provided that it wasn't as frequent as it actually is. They've been selling homes in this neighborhood for several years, yet they claim they've had no experience or reports of the train passing as frequently as it does, added to the fact that it often passes by between 3:30 and 5:00 AM. It's as if they want me to believe that this only started happening the moment I moved in. This is beyond disappointing and it's the biggest purchasing mistake I've ever made. I just wish they had been honest with me and not sugarcoated it in order to sell a home. I'll never again purchase a home from Pulte. ... More

Builder said he would provide something, even in email, and eventually did nothing. The issue was brought to the builder's attention 6weeks before closing. Shortly before closing I was told it would not be done. Cost to me to fix: about $30,000.

Beware - They will not give Ernest money back if you are not approved

Pulte has left me with empty promises. It is now been 40 days since I closed on my home and I still have blue tape in my house, crack in my bathtub, scratches on hardwood, kitchen cabinets not complete. I warn you to not close until the home is to your satisfaction.

Just about everything in this home was never done correctly the first time. Not to mention I’ve been in my home two months and warranty repairs need to be done. Also, it’s mind boggling that they don’t have a sense of quality control to ensure things are done correctly the first time or in a timely manner. Excuse after excuse has left me in an incomplete home for two months and warranty repairs for leaks and tnings falling apart!

Second house with Pulte. Totally different experience this time. We knew there would be delays due to worker shortage and supplies. Our house did get delayed and we were ok with with. There is a total lack of communication on everything. We closed with our house not being complete. We have a work order to finish the house. It has been 8 weeks and we have had a couple things done. But now Pulte has stopped with completing our house.

Would not build with Pulte again. Many of the subcontractors did poor quality work and much of it had to be done redone several times. Significant issues remain 30 days after closing.

We were very happy that we purchased a new home and Pulte builders were seen decent. But sorry to say other than the Sales team and the field manager none from above them seem to care about anything. I see both of them trying to do everything possible to get things done but Pulte quality and the contractors that they use are very bad. It has been one month since we moved in to the new house and we already feel we should not have got an house from them. Pulte builders in the Trailside community in Indiana have so bad contractors that a lot of visible features are made in very bad quality. to start with the Bathroom tiles are not fixed properly but is all with ups and downs, the grouts would need to be sealed as they cannot spend another $30 to get that done. The countertops have to be sealed too again a $20 bottle. The quality of Paint used is so bad that if you walk and your hand brushes the wall the pants will start decoloring. The worst is the lighting company that they have selected. The Indiana lighting company in greenwood. The light fixtures are all custom made and so if you want to replace a single bulb you will have to go trough then only as none of the stores like Lowes, Home depot carry these are these are not standard. If you call Indiana Lighting the cost of one LED Bulb is about $40+ and these cannot be changed for 5000K brightness or in different colors or even can you have these dimmable. I sent an email to the management team and they did not even care to acknowledge. Seems to be more of a NON CUSTOMER friendly company whose goal is just to build something and have the home owners suffer. I would not recommend Pulte Builders to anyone. ... More

Never again should you let your house close before the builder has completed each and everything without anything pending. Even something as little as putting a nail in the wall. Because once your home is closed, forget about getting those items done. The project manager will not respond to any emails or calls. My yard was graded and seeded with lawn but had significant amount of concrete rocks and stones. In fact there were more rocks then mud. Upon raising up the issue with the Project Manager- he said this is how they do all the yards, which is a lie- as I had seen other Homes done in my neighborhood and saw them bring fresh mud in and removing the stone filled mud while grading. If you settle for their response and give you stone filled mud- good lick watering your lawn- yard will never hold water for long, will have water everyday to keep the lawn alive. Houses are extremely poorly insulated- meaning you can hear thing said any room if you are sitting in a living room. My paid upgrade for basement bathroom rough in was wrongly measured and placed 4” off then actual location. I regretfully settled and agreed to make the project managers life easy as it would involve cutting concrete. Now with them not responding, I wish I had not settled and make them do it the way it was suppose to. The sump pump in basement was installed 90ft away from its actual location as shown in the building print. Meaning if you have unfinished basement, they will put anything anywhere according to their convenience and whatever makes it cheaper for them. You must stick to the drawings and have them move any wrongly placed items. Now the list is long so I must stop here and end the review. But Do not CLOSE IF YOUR HOUSE IS NOT DONE TO YIUR LIKING. No matter what they say. ... More

Quality work is absent

Home are not even close to the quality they claim. As soon as you sign the purchase agreement, forget about hearing from the salesperson. They will disappear!!! Set up a third party inspector ASAP. They will come up with tons of excuses to not let you use a third party inspector ASAP. None of the walls are straight. Cheap build quality on they way things are done. Plenty of cur corners. Kitchen cabinets only have 1 screw to hold the door hinges. We had a contractor come out and he showed us all the issues with the wall. He said he has never seen how bad the walls are. Go to any other builder!!!! ... More

Very very bad experience

Never buy a home with this company PULTE They stole my money $60.000 bor a unfinished basement I paid for the highest pad that goes under the carpet came to find out it was the lowest pad And they had to change it Since I moved in the brand new house it has been a nightmare Problem after problems

Zero stars. 1) My wife's foot was injured due to Pulte's poor workmanship and intentional neglect of a known safety hazard. They still deny it now. 2) They laid down straw and seed despite knowing that temperatures would drop below 32F, completely ignoring common sense. 3) There is water leakage and a strange cracking sound behind the wall, which Pulte insists is normal. 4) I have tons of other issues I could go on and on about.