Pulte Homes Reviews in Indianapolis, IN

I have couple of things to fix after we moved in , it was a hard process with no response

Quality of work is not good.

10% of non-refundable earnest money required. Had to complain numerous times during the building process on many issues to get it fixed. Kept asking good feedback on the survey both construction and mortgage process. The construction manager stopped responding right after the survey was completed even though there are some items that still need to be fixed. I am not going to recommend Pulte homes to my friends.

I decided to sign an agreement with Pulte Homes to buy my new home after inspecting the home. I was fascinated by the offer of covering the closing cost which was said by the Sales consultant and I was informed i would only be paying the 5% down payment which was $19700. This was an exciting offer. The mortgage application came through and I was informed by pulte mortgage that I would be paying the closing cost which runs $5000+. I called the sales consultant only to be informed that market changed and the incentive will only cover part of the closing cost. I felt so mad and disappointed why I wasn't informed early because I had to overstretch my budget to do that. I had already broken my lease agreement and running about $3400(includes lease break fee (2570) and prorated rent for the month I will be in my new home). I reached out that the sales consultant should find some leverage to help pay of my lease break fee at least and will be glad if they can pay the lease break fee of $2570. She came back to inform that the management is happy to offer $2600. I was glad about that. I signed a change order towards that and she also did sign her part and reverted back. She came back again to tell me that the mortgage company won't approve them change order that it's out of the 3% incentive. At this point I was seriously mad. I thought of why didn't she do her assignment before giving me the news it was approved and giving me a contrary option on another time. This was very painful and felt very bad about the whole scenario. I had gone far in the mortgage application and was about to close. I had to find a way by all means to get some money for the closing cost and I still had to pay my lease break fee this ran to about $10000 after paying my down payment. The whole buying process is toturing, lack of communication and there is no transparency. In all I would never refer anyone to buy from pulte homes. When you are not sure of information there is no need to say it and stop giving false hopes. She reached out to me after closing justifying the reasons why they can't paid saying the house was reduced which she already told me when I wanted to sign the agreement. This is not justifiable and till today I am still feeling bad about the bad experience of the whole buying process. ... More

The worst build process I’ve ever been through in my life. Too many issues to type but all it takes is one look through my history. Since I’ve been in the home (2 months), I’ve already had a ceiling leak in my master bath, electrical problems (outlets not working in all bathrooms, window still not fixed that was on closing detail, landscaping not completed. I would not and will not recommend Pulte, not even to my worst enemy.

We've lived in our home for over a month now, and items that were not finished when we closed are still not fixed. Over promise, under deliver, that's the Pulte way.

This is our second home but our first ever built and the whole process was stressful to say the least. I was disappointed at the quality that the house was delivered. The quality of workmanship and materials are embarrassing and doesn't worth the money we pay for the house. We came upon several issues while we did our preclosing check up and our concerns were heard until we had to involve more people. The house would have been delivered better if Pulte homes didn't push to finish the house sooner than it was supposed to. I doubt we will go with Pulte homes for our next house. NEVER AGAIN!

Shandra the realtor lied to us about multiple situations; if a verbal promise is made obtain documentation of that conversation. Upon purchase date former verbal promises were still unclear and we were unable to these benefits. During the home buying process we were informed that the house was being sold to another party, yet this information was false due to improper procedures. Dillon the construction manger is in a constant state of disarray and never holds his word on contracted repairs to the home. It has been 2 months since we have move in and the only fix from tape day was a patched hole that still is not sanded or painted. And yet we still don’t have a functional dishwasher. We have be neglected from every person we have been in contact with and given unfulfilled guarantees on completion of projects. And these are projects that should have been completed before move in day. Including everything from simple wall repairs to having a functional appliance. Side note; we watch from our windows other homes being worked on yet repairs for a home already purchased are not deemed important. We feel completely neglected and even disrespect. When my wife brought up damaged cabinets to the construction manger she was handed a repair kit. We were utterly embarrassed to be repairing our brand new cabinets in-front of our family. I would never purchase a home from Pulte again and recommend against it to anyone I came in contact with. Do not purchase your home until the items from tape day are completed. ... More

Terrible, construction was delayed and Pulte won’t confirm due date to protect themselves. Still no repair on the defects that was pointed out during the walk through inspection. Overall, the delay that Pulte caused has caused my interest rate to go up.

Very Poor Kept tell us one thing and then revised it till it became a 6 month nightmare.

Overall, horrible build process and experience that resulted in an extremely overpriced and low quality home for the price point. Zero responsibility taken by Pulte for a build that went well beyond the contractual completion date with no legitimate reason other than mismanagement, which resulted in thousands of dollars in additional cost to us and no recourse or consideration from Pulte. Pulte also caused mold in our home during the build and refused to acknowledge, properly remediate or perform follow on testing to ensure the safety of our family because, as the Construction Rep in the neighborhood stated, “Pulte doesn’t do that”. The manner in which the situation was handled was a disgusting and reprehensible business tactic. Furthermore, the manner in which clients are treated in this area is from the top down as the local VP of Construction stated to me, “Don’t copy me on any emails because I won’t read them anyway”. It was a telling statement as to how I was going to be treated during the build. Pulte doesn’t have enough time to manage their work properly but finds plenty of time to rush a closing date in order to collect their profits, regardless of the status of the punch list, then stops all communications beyond that date. Choosing to build with Pulte, rather than a more reputable builder, is one of my most regrettable decisions I have ever made. ... More

I am extremely disappointed with Pulte Homes. I have see a lot of homes they have built in Carmel in the 90’s, and That’s the reason I choose them. My experience was horrible.I had to wait 12 months for my home, and the delay was all their fault, I am not satisfy with the last minute rush , I was doing walk through 3 hours before closing, work men were there trying to patch up things, the only reason I went all the all that crop, because I sold my house and had to seek shelter elsewhere. The sad thing about my experience I tried to reach out to the Pulte so call Team, no one reach out to me, the only person I could talk to is Ann from the Mortgage Team, she would listen and pass my concern to the so call team. I would like this message to be pass on to the CEO. The Pulte home I purchase cause me a lot of stress and anger and loss of trust. I sent a request to the team by Ann from the mortgage Department requesting reimbursement for the cost of having personal belongings in storage, and its 4 weeks now no reply. I am treated less than a Dog, I am retired and I used all my life savings to purchase this house , and this is the way I am treated, I am waiting for the reimbursement of cost for the storage , this is expense that I cannot afford. The Team do not care about Customer Service, I am still waiting to hear if customer service is guarantee . ... More

Be prepared to wait well past expected closing date. Be prepared to deal with multiple problems and wait for items to be repaired/completed. Be prepared to deal with multiple construction managers with only the last one knowing what he is doing. Most recent construction manager is trying very hard to make everything right but can only do so much. Charles has been phenomenal and if he were the construction manager from the beginning, I have no doubt I would not have had the problems we are still experiencing. At this point I would not recommend Pulte even though I love my house. Just want all the issues to be completed and dealt with. ... More

We have been disappointed with the home buying process and workmanship in our home. We were hoping to be excited to take possession and that did not happen. Many times our concerns were dismissed. No urgency to get things corrected. For example, our doors on the lower level will not close, at all. The carpet in one area does not meet the baseboard which leaves a gap. The toilet is not bolted down tight to the floor. The toilets are not centered between the vanity and tub. We do not have a main water shut off inside the home (has since been resolved). We love the location and were hoping for better quality for the price. We hope to have our refrigerator 3 months after closing and still waiting for refrigerator although they have provided a very basic temporary in the meantime (we have since received the correct refrigerator). We have really tried to balance our expectations with the supply chain and labor issues and be realistic. We knew it would take longer to be completed and understood that. We have submitted warranty requests, and have heard nothing back. No information about utilities, or amenities. We suggest not closing until you are completely satisfied 100%. The subcontractors are not held to high enough standards. ... More

Our home building process with Pulte @ Hunters Run Fishers IN, which was supposed to be exciting and joyful turned into worst nightmare of our life as soon as we signed the contract. The new home build process was financially and mentally detrimental to our entire family. Pulte has very poorly managed build process without any oversight on quality, communication, and accountability. We had 5 construction managers changed over 15 month period with no one taking responsibility. As per our initial schedule provided the house was supposed to be in 6-8 months build timeframe . After 15 months with many escalations a closing date was given and yet changed the final closing 3 times at last minute. The delay has caused us thousands of dollars as we miss the low interest time window and also have to sell our existing house for below market price as the housing market went down due to delay by Pulte, Pulte will not take any responsibility or care about our loss. Pulte’s quality of the build is below par for the price they charge on these houses. Don’t get fooled with the quality promises in the marketing material and brochures they handout its next to none. We are still dealing with multiple items to be fixed post closing. I was shocked to learn that every buyer in our subdivision went through same experience and considering group lawsuit. I will not recommend anyone to buy or consider Pulte for their new home build process. Also, they will bully you to give them good rating or you will be held hostage and intimidated to have more delays. ... More

Dear Pulte sales team and construction managers, Your unwillingness to honor your contractual obligations made our 11 month building experience almost unbearable, our daily struggle to compel you to build a quality home; without end! Not only did you act in bad faith throughout the lengthy construction process, but (on four separate occasions) scheduled our home to close with unresolved structural defects, no built-in appliances, or the required Certificate of Occupancy. We will not soon forget how we were deceived, ignored and disrespected. No new home is worth the indignities we experienced. ... More

Never ever with Pulte again.

Pulte needs to control their vendors quality! Painters did poor job! Used very thin layers of paint and we can see the blue mark up to be painted again. Electrical vendor damage our upgrade trim but decided to caulk the trim instead of replacing it. Carpenter didn’t smooth out the trim and used the rough side as the face. Electrical vendor will cancel your warranty for simply switching out the switch unless your goes through them for a “small fee”. I will never build with Pulte again.

There is a limit in these reviews so I can't even list all of the issues that have come up. The quality of the trades they outsource are horrible. They are backed up and were still building the home and had not even finished many areas when we closed. Stains on the driveway, trash everywhere in the garage and yard at closing, appliances not in, took months just to get approval to start drywall, a closet wasn't even painted a month after closing, shutters weren't on the home until after closing, the floorplan sucks so bad that we are ripping out walls before even moving in, basements were offered for some homes but not others, the "3rd car garage" can't fit even a midsize car because it is shorter so you would have to crawl across the hood to get into the house, stains in the showers of both bathrooms that 3 cleaning companies couldn't remove, there is virtually no storage anywhere, We paid for every upgrade and every premium and yet it is still built to the quality of a home half the price. Talked to at least 6 neighbors and ALL 6 had issues - some even worse. Water heater burnt out 48 hours after moving in, water leaks in the wall less than a month after closing, windows not even being caulked all the way (we have the same problem), no caulking around the gas and water lines outside, chips in walls, it is literally hard to even remember all of the issues. We had 3 different field managers during the process as Pulte keeps moving them to other communities. This is the worst home building experience ever. I wouldn't recommend Pulte to anyone, ever. And certainly not for the price they charge. It is amazing that the city hasn't pulled their building permits yet. There is no way many of these homes should have received a certificate of occupancy. ... More

FOR PULTE BUILDERS The house we purchased almost in double price they charge us, with all extra works , hmm obviously more money, All Material cheap quality , sometimes where roof not in level , same thing with exterior and floor. Some outlets are loose from wall, Garage door works very slow and doesn’t close lot of time. Kitchen cabinets are cheap quality with makes shuts sound. When we walk on second floor, sounds like roof will broke soon . Specially the Paint is not a paint , it’s just like a cheap primer only. Just move to the house last week, but it’s looks like very old house, hand prints all the way in house .outside all the grass they put not gardening grass and from lots of space it’s already gone/dry BEST COMPLEMENT TO PULTE HOMES TRAILSIDE PLAINFIELD IN 46168 ... More

Do not recommend at all, poor quality and slow and inefficient response / follow up (mainly after closing).

Avoid it. And leave peacefully

I’m really hoping that Some one from Pulte Management will contact me after reading below feedback. I have a very BAD experience with Pulte. I think by selecting Pulte over of other builders in the market I have made a BIG mistake of my life. No one hears my issues/concerns. I was given unfinished home at the time of closing. My backyard was handed over with unfinished work. They did not even did seeding and proper landscaping to my backyard land which I own. For all other neighbors in same neighborhood they did seeding properly, They did not even know about my backyard land which I own. They don’t even able to establish my boundaries. I was promised by my Sales Consultant (Michael) and field manager (Jen) that my backyard will be fixed. I have done several follow ups with them after my closing but no luck so far. Work is not done yet. Another example of my dissatisfaction is that they did not installed window shutters which was expected and promised as per my elevation design of my house which I picked at the time of buying this house. I have noticed this miss after closing of my house and immediately informed my Sales consultant and Field Manager. My Field manager told me that she has submitted a request to get the window shutters but when I asked by when she will able to get this work done, She said that she doesn’t know and can’t give the ETA. This is ridiculous. This is very Unprofessional behavior from Pulte. If I had not noticed the missing window shutter no one from Pulte team would have told us about this. I don’t know how many other things they have missed in my house during construction which I’m not even aware of. There are few other issues which I had reported to my field manager and Sales Consultant which are unaddressed yet. I’m really hoping that someone from Pulte Management will reach out to me after reading my feedback and help me to fix my issues and help me in regaining my trust ok Pulte again. ... More

I regret why I signed the closure documents, trusting the people they would resolve later on. I have been told that people would come over but nobody turned up since the time of closure.I still see that few of the works couldn't be completed before closure.These issues have been there since closure and delay. 1) Carpet Issue-I have few nails popped out and kids were injured too.Can you please send someone to tuck in the nails? It is really causing issues while we walk on stairs and afraid that if any guests would hurt themselves. 2)Painting-During the closing walk through,Jen promised that painting would be done at a few places which are still pending and drywall guys couldn't understand,it is not fixed till date. 3) Kitchen drawers Soft closure- During the closure walk through, we informed Jen on this concern.Few of the kitchen drawers are not soft closure which need to be fixed. 4) Window-The downstairs bedroom window doesn't have mosquito net.I think there was a shortage during closure which was told will be fixed once stock is fulfilled? 5) Cement Plot- The cement lot was misplaced at the backyard door during construction.It needs to be placed at the right position in the backyard door,During the construction(Jen/Jodee knows the issue). I would like to replace the rusted pipe with new ones.I do not want to pay for rusted pipes and wrong placed concrete.I paid extra for soft closures and did take upgrades too even though I haven't got fully finished house.Before closure I suppose pulte does deep cleaning when I see my house still has dusty windows spiders all over. Iam sure you didn't charge me for spiders. ... More

The quality of the material is so cheap, the finishing and paint are not professional at all, and before the closing, if you point to them that there is something wrong they will fix it immediately but after the closing, they take forever. when you make a request for something that needs to be fixed they might not answer unit you follow up with them. I chose to buy a new home so I can set and relax since everything should be new, but this is so much headque. I'm spending my day calling and sending an email and waiting for people to come to fix it, and only had the home for 2 months.